{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,5]],"date-time":"2024-09-05T19:55:45Z","timestamp":1725566145288},"publisher-location":"Berlin, Heidelberg","reference-count":3,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"type":"print","value":"9783540229162"},{"type":"electronic","value":"9783540300786"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2004]]},"DOI":"10.1007\/978-3-540-30078-6_103","type":"book-chapter","created":{"date-parts":[[2010,9,16]],"date-time":"2010-09-16T19:28:46Z","timestamp":1284665326000},"page":"564-565","source":"Crossref","is-referenced-by-count":0,"title":["Initial Experiments on the Effectiveness of Telephone Access to Government Services"],"prefix":"10.1007","author":[{"given":"Laurens","family":"Cloete","sequence":"first","affiliation":[]},{"given":"Etienne","family":"Barnard","sequence":"additional","affiliation":[]},{"given":"Hina","family":"Patel","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"103_CR1","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"37","DOI":"10.1007\/10929179_6","volume-title":"Electronic Government","author":"E. Barnard","year":"2003","unstructured":"Barnard, E., Cloete, L., Patel, H.: Language and Technology Literacy Barriers to Accessing Government Services. In: Traunm\u00fcller, R. (ed.) EGOV 2003. LNCS, vol.\u00a02739, pp. 37\u201342. Springer, Heidelberg (2003)"},{"key":"103_CR2","unstructured":"South African Department of Labour, \n                    \n                      http:\/\/www.labour.gov.za\/"},{"key":"103_CR3","unstructured":"Dey, A., Catledge, L., Abowd, G.D., Potts, C.: Developing Voice-only Applications in the Absence of Speech Recognition Technology. GVU Center, Georgia Institute of Technology, Technical Report, GIT-GVU-97-06 (February 1997)"}],"container-title":["Lecture Notes in Computer Science","Electronic Government"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-540-30078-6_103.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,5,3]],"date-time":"2021-05-03T03:43:40Z","timestamp":1620013420000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-540-30078-6_103"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2004]]},"ISBN":["9783540229162","9783540300786"],"references-count":3,"URL":"https:\/\/doi.org\/10.1007\/978-3-540-30078-6_103","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2004]]}}}