{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,5]],"date-time":"2024-09-05T17:53:24Z","timestamp":1725558804532},"publisher-location":"Berlin, Heidelberg","reference-count":33,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"type":"print","value":"9783540201595"},{"type":"electronic","value":"9783540399292"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2003]]},"DOI":"10.1007\/978-3-540-39929-2_23","type":"book-chapter","created":{"date-parts":[[2010,6,29]],"date-time":"2010-06-29T20:08:51Z","timestamp":1277842131000},"page":"331-345","source":"Crossref","is-referenced-by-count":4,"title":["Addressing Marketing Requirements in User-Interface Design for Multiple Platforms"],"prefix":"10.1007","author":[{"given":"Lia","family":"Patr\u00edcio","sequence":"first","affiliation":[]},{"given":"J.","family":"Falc\u00e3o e Cunha","sequence":"additional","affiliation":[]},{"given":"Raymond P.","family":"Fisk","sequence":"additional","affiliation":[]},{"given":"Nuno J.","family":"Nunes","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"issue":"1","key":"23_CR1","doi-asserted-by":"publisher","first-page":"9","DOI":"10.1177\/0092070300281001","volume":"28","author":"A. Parasuraman","year":"2000","unstructured":"Parasuraman, A., Grewal, D.: Serving Customers and Consumers Effectively in the Twenty-First Century: A Conceptual Framework and Overview. Journal of the Academy of Marketing Science\u00a028(1), 9\u201316 (2000)","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"23_CR2","doi-asserted-by":"publisher","first-page":"138","DOI":"10.1177\/0092070300281013","volume":"28","author":"M.J. Bitner","year":"2000","unstructured":"Bitner, M.J., Brown, S., Meuter, M.L.: Technology Infusion in Service Encounters. Academy of Marketing Science\u00a028(1), 138\u2013149 (2000)","journal-title":"Academy of Marketing Science"},{"key":"23_CR3","volume-title":"Designing Web Usability: The Practice of Simplicity","author":"J. Nielsen","year":"2000","unstructured":"Nielsen, J.: Designing Web Usability: The Practice of Simplicity. New Riders Publishing, Indianapolis (2000)"},{"key":"23_CR4","volume-title":"Interaction Design: Beyond Human-Computer Interaction","author":"J. Preece","year":"2000","unstructured":"Preece, J., Rogers, Y., Sharp, H.: Interaction Design: Beyond Human-Computer Interaction. John Wiley & Sons, New York (2000)"},{"key":"23_CR5","unstructured":"Norman, D.A.: Progress Report: Emotional Design; Why We Love (or Hate) Everyday Things (2003), \n                    \n                      http:\/\/www.jnd.org\/books.html#E&Dbook_notes"},{"key":"23_CR6","unstructured":"Loiacono, E.T.: WebQual?: A Web site quality instrument. Unpublished doctoral thesis, University of Georgia (2000)"},{"issue":"1","key":"23_CR7","first-page":"31","volume":"2","author":"B. Yoo","year":"2001","unstructured":"Yoo, B., Donthu, N.: Developing a Scale to Measure the Perceived Quality of an Inter-net Shopping Site (SITEQUAL). Quarterly Journal of Electronic Commerce\u00a02(1), 31\u201345 (2001)","journal-title":"Quarterly Journal of Electronic Commerce"},{"issue":"4","key":"23_CR8","doi-asserted-by":"publisher","first-page":"362","DOI":"10.1177\/009207002236911","volume":"30","author":"V.A. Zeithaml","year":"2002","unstructured":"Zeithaml, V.A., Parasuraman, A., Malhotra, A.: Service Quality Delivery through Web Sites: A Critical View of Extant Knowledge. Journal of the Academy of Marketing Science\u00a030(4), 362\u2013375 (2002)","journal-title":"Journal of the Academy of Marketing Science"},{"key":"23_CR9","volume-title":"Designing the User Interface: Strategies for Effective Human-Computer Interaction","author":"B. Shneiderman","year":"1998","unstructured":"Shneiderman, B.: Designing the User Interface: Strategies for Effective Human-Computer Interaction, 3rd edn. Addison-Wesley, Reading (1998)","edition":"3"},{"key":"23_CR10","doi-asserted-by":"crossref","unstructured":"Taylor, A.: IT Projects: Sink or Swim, The Computer Bulletin, January 24-26 (2000)","DOI":"10.1093\/combul\/42.1.24"},{"issue":"4","key":"23_CR11","doi-asserted-by":"crossref","first-page":"223","DOI":"10.1080\/07421222.2001.11045665","volume":"17","author":"G.J. Browne","year":"2001","unstructured":"Browne, G.J., Rogich, M.B.: An Empirical Investigation of User Requirements Elicitation: Comparing the Effectiveness of Prompting Techniques. Journal of Management Information Systems\u00a017(4), 223\u2013249 (2001)","journal-title":"Journal of Management Information Systems"},{"key":"23_CR12","volume-title":"Interactive Services Marketing","author":"R.P. Fisk","year":"2001","unstructured":"Fisk, R.P., Grove, S.J., John, J.: Interactive Services Marketing. Houghton Mifflin Company, Boston (2001)"},{"key":"23_CR13","volume-title":"The Invisible Computer","author":"D.A. Norman","year":"1998","unstructured":"Norman, D.A.: The Invisible Computer. The MIT Press, Cambridge (1998) (3rd printing)"},{"key":"23_CR14","volume-title":"The Humane Interface: New Directions for Designing Interactive Systems","author":"J. Raskin","year":"2000","unstructured":"Raskin, J.: The Humane Interface: New Directions for Designing Interactive Systems. Addison Wesley, Reading (2000)"},{"issue":"3","key":"23_CR15","doi-asserted-by":"publisher","first-page":"135","DOI":"10.1108\/09604520210429187","volume":"12","author":"V.A. Zeithaml","year":"2002","unstructured":"Zeithaml, V.A.: Service Excellence in Electronic Channels. Managing Service Quality\u00a012(3), 135\u2013138 (2002)","journal-title":"Managing Service Quality"},{"issue":"1","key":"23_CR16","doi-asserted-by":"publisher","first-page":"22","DOI":"10.1108\/09564239410051894","volume":"5","author":"S.W. Brown","year":"1994","unstructured":"Brown, S.W., Fisk, R.P., Bitner, M.J.: The Development and Emergence of Services Marketing Thought. International Journal of Service Industry Management\u00a05(1), 22\u201348 (1994)","journal-title":"International Journal of Service Industry Management"},{"key":"23_CR17","volume-title":"Made in America: Regaining the Productivity Edge","author":"M.L. Dertouzos","year":"1989","unstructured":"Dertouzos, M.L., Lester, R.K., Solow, R.M.: Made in America: Regaining the Productivity Edge. MIT Press, Cambridge (1989)"},{"issue":"2","key":"23_CR18","first-page":"12","volume":"64","author":"A. Parasuraman","year":"1988","unstructured":"Parasuraman, A., Berry, L., Zeithaml, V.: SERVQUAL: A Multi-item scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing\u00a064(2), 12\u201337 (1988)","journal-title":"Journal of Retailing"},{"key":"23_CR19","unstructured":"Ulwick, A.W.: Turn Customer Input into Innovation. Harvard Business Review, 91\u201397 (January 2002)"},{"issue":"4","key":"23_CR20","doi-asserted-by":"publisher","first-page":"286","DOI":"10.1177\/009207002236906","volume":"30","author":"A. Parasuraman","year":"2002","unstructured":"Parasuraman, A., Zinkhan, G.M.: Marketing and Serving Customers through the Internet: An Overview and Research Agenda. Journal of the Academy of Marketing Science\u00a030(4), 286\u2013295 (2002)","journal-title":"Journal of the Academy of Marketing Science"},{"key":"23_CR21","volume-title":"Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory","author":"A. Strauss","year":"1998","unstructured":"Strauss, A., Corbin, J.: Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory, 2nd edn. Sage Publications, Thousand Oaks (1998)","edition":"2"},{"key":"23_CR22","volume-title":"Focus Groups: A Practical Guide for Applied Research","author":"R.A. Krueger","year":"1994","unstructured":"Krueger, R.A.: Focus Groups: A Practical Guide for Applied Research, 2nd edn. Sage Publications, Thousand Oaks (1994)","edition":"2"},{"key":"23_CR23","unstructured":"Patr\u00edcio, L., Cunha, Fisk, J.F.: The Relevance of User Experience Require-ments in Interface Design: A Study of Internet Banking. In: Piattini, M., Cernuzzi, L., Ru\u00edz, F. (eds.) Proceedings of IDEAS 2003 - 6\u02da Workshop Iberoamericano de In-genier\u00eda de Requisitos y Ambientes Software, pp. 39\u201349 (2003a)"},{"key":"23_CR24","first-page":"245","volume-title":"Object Modeling and User Interface Design","author":"L.L. Constantine","year":"2001","unstructured":"Constantine, L.L., Lockwood, L.A.D.: Structure and Style in Use Cases for User Interface Design. In: Harmelen, M.V. (ed.) Object Modeling and User Interface Design, pp. 245\u2013280. Addison-Wesley, Boston (2001)"},{"key":"23_CR25","unstructured":"Bidle, R., Noble, J., Tempero, E.: Essential Use Cases and Responsibility in Object-Oriented Development. In: Conferences in Research and Practice in Information technology, vol.\u00a04, pp. 7\u201316 (2002)"},{"key":"23_CR26","volume-title":"Consumer Behaviour: A European Perspective","author":"M. Solomon","year":"1998","unstructured":"Solomon, M., Bamossy, G., Askegaard, S.: Consumer Behaviour: A European Perspective. Financial Times Prentice Hall, Harlow (1998)"},{"issue":"5","key":"23_CR27","doi-asserted-by":"publisher","first-page":"424","DOI":"10.1108\/10662240010349444","volume":"10","author":"M.B. Kolesar","year":"2000","unstructured":"Kolesar, M.B., Galbraith, R.W.: A Services-marketing Perspective on E-Retailing: Implications for E-Retailers and Directions for Further Research. Internet Research: Elec-tronic Networking Applications and Policy\u00a010(5), 424\u2013438 (2000)","journal-title":"Internet Research: Elec-tronic Networking Applications and Policy"},{"issue":"4","key":"23_CR28","doi-asserted-by":"publisher","first-page":"329","DOI":"10.1177\/0092070397254005","volume":"25","author":"R.A. Peterson","year":"1997","unstructured":"Peterson, R.A., Balasubramanian, S.: Exploring the Implications of the Internet for Consumer Marketing. Journal of the Academy of Marketing Science\u00a025(4), 329\u2013347 (1997)","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"6","key":"23_CR29","doi-asserted-by":"publisher","first-page":"272","DOI":"10.1108\/09590550110393965","volume":"2","author":"A. Yakhlef","year":"2001","unstructured":"Yakhlef, A.: Does the Internet Compete with or Complement Bricks-and-mortar Bank Branches? International Journal of Retail & Distribution Management\u00a02(6), 272\u2013281 (2001)","journal-title":"International Journal of Retail & Distribution Management"},{"issue":"1","key":"23_CR30","first-page":"31","volume":"1","author":"C. Keen","year":"2000","unstructured":"Keen, C., Ruyter, K.D., Wetzels, M.: An Empirical Analysis of Consumer Preferences Regarding Alternative Service Delivery Modes in Emerging Electronic Service Markets. Quarterly Journal of Electronic Commerce\u00a01(1), 31\u201347 (2000)","journal-title":"Quarterly Journal of Electronic Commerce"},{"issue":"2","key":"23_CR31","first-page":"15","volume":"18","author":"A. Beckett","year":"2000","unstructured":"Beckett, A., Hewer, P., Howcroft, B.: An exposition of Consumer Behavior in Finan-cial Services. The International Journal of Education Management\u00a018(2), 15\u201326 (2000)","journal-title":"The International Journal of Education Management"},{"issue":"9","key":"23_CR32","doi-asserted-by":"publisher","first-page":"1194","DOI":"10.1287\/mnsc.45.9.1194","volume":"45","author":"M.S. Krishnan","year":"1999","unstructured":"Krishnan, M.S., Ramaswamy, V.: Customer Satisfaction for Financial Service: The Role of Products, Services, and Information Technology. Management Science\u00a045(9), 1194\u20131200 (1999)","journal-title":"Management Science"},{"key":"23_CR33","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","DOI":"10.1007\/3-540-45068-8_88","volume-title":"Web Engineering","author":"L. Patr\u00edcio","year":"2003","unstructured":"Patr\u00edcio, L., Cunha, J.F., Fisk, R.P., Pastor, O.: Essential Use Cases in the Design of Multi-Channel Service Offerings: A Study of Internet Banking. In: Cueva Lovelle, J.M., Rodr\u00edguez, B.M.G., Gayo, J.E.L., del Pueto Paule Ruiz, M., Aguilar, L.J. (eds.) ICWE 2003. LNCS, vol.\u00a02722. Springer, Heidelberg (2003b)"}],"container-title":["Lecture Notes in Computer Science","Interactive Systems. Design, Specification, and Verification"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-540-39929-2_23","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,3,15]],"date-time":"2019-03-15T05:37:33Z","timestamp":1552628253000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-540-39929-2_23"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2003]]},"ISBN":["9783540201595","9783540399292"],"references-count":33,"URL":"https:\/\/doi.org\/10.1007\/978-3-540-39929-2_23","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2003]]}}}