{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,30]],"date-time":"2026-01-30T23:35:14Z","timestamp":1769816114036,"version":"3.49.0"},"publisher-location":"Berlin, Heidelberg","reference-count":10,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"value":"9783540731092","type":"print"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"DOI":"10.1007\/978-3-540-73111-5_12","type":"book-chapter","created":{"date-parts":[[2007,8,23]],"date-time":"2007-08-23T10:12:33Z","timestamp":1187863953000},"page":"95-103","source":"Crossref","is-referenced-by-count":13,"title":["Measuring Service Quality of Online Bookstores with WebQual"],"prefix":"10.1007","author":[{"given":"Heejun","family":"Park","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Seung","family":"Baek","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"issue":"6","key":"12_CR1","doi-asserted-by":"publisher","first-page":"62","DOI":"10.1108\/08876049610148602","volume":"10","author":"P. Asubonteng","year":"1996","unstructured":"Asubonteng, P., McCleary, K.J., Swan, J.E.: SERVQUAL Revisited: A Critical Review of Service Quality. Journal of Service Marketing\u00a010(6), 62\u201381 (1996)","journal-title":"Journal of Service Marketing"},{"issue":"Spring","key":"12_CR2","doi-asserted-by":"publisher","first-page":"74","DOI":"10.1007\/BF02723327","volume":"16","author":"R. Bagozzi","year":"1988","unstructured":"Bagozzi, R., Yi, Y.: On the Evaluation of Structural Equation Models. Journal of the Academy of Marketing Science\u00a016(Spring), 74\u201394 (1988)","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"12_CR3","doi-asserted-by":"crossref","first-page":"11","DOI":"10.1080\/10864415.2001.11044225","volume":"6","author":"S.J. Barnes","year":"2001","unstructured":"Barnes, S.J., Vidgen, R.: An Evaluation of Cyber-Bookshops: The WebQual Method. International Journal of Electronic Commerce\u00a06(1), 11\u201330 (2001)","journal-title":"International Journal of Electronic Commerce"},{"key":"12_CR4","unstructured":"Barnes, S., Vidgen, R.T.: An Integrative Approach to the Assessment of E-Commerce Quality, Working Paper, University of Bath (2002)"},{"key":"12_CR5","doi-asserted-by":"publisher","first-page":"139","DOI":"10.1016\/0167-8116(95)00038-0","volume":"13","author":"H. Baumgartner","year":"1996","unstructured":"Baumgartner, H., Homburg, C.: Applications of Structural Equation Modeling in Marketing and Consumer Research: A Review. International Journal of Research in Marketing\u00a013, 139\u2013161 (1996)","journal-title":"International Journal of Research in Marketing"},{"issue":"1","key":"12_CR6","doi-asserted-by":"publisher","first-page":"1","DOI":"10.2307\/1252199","volume":"55","author":"R. Bolton","year":"1991","unstructured":"Bolton, R., Drew, J.: A Longitudinal Analysis of the Impacts of Service Changes on Customer Attitudes. Journal of Marketing\u00a055(1), 1\u20139 (1991)","journal-title":"Journal of Marketing"},{"issue":"3","key":"12_CR7","doi-asserted-by":"publisher","first-page":"55","DOI":"10.2307\/1252296","volume":"56","author":"J.J. Cronin","year":"1992","unstructured":"Cronin, J.J., Taylor, S.A.: Measuring Service Quality: A Reexamination and Extension. Journal of\u00a0Marketing\u00a056(3), 55\u201368 (1992)","journal-title":"Journal of\u00a0Marketing"},{"issue":"3","key":"12_CR8","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1300\/J026v16n03_01","volume":"16","author":"A.M. Dean","year":"1999","unstructured":"Dean, A.M.: The Applicability of SERVQUAL in Different Health Care Environments. Health Marketing Quarterly\u00a016(3), 1 (1999)","journal-title":"Health Marketing Quarterly"},{"key":"12_CR9","doi-asserted-by":"crossref","unstructured":"Fillatrault, P., Ritche, J.R.: The Impact of Situational Factors on the Evaluation of Hospitality Service, Journal of Travel Research, Spring, 29\u201337 (1988)","DOI":"10.1177\/004728758802600406"},{"key":"12_CR10","unstructured":"Gefen, D., Devine, P.: Customer Loyalty to an Online Store: The Meaning of Online Service Quality. In: ICIS. Proceedings of International Conference on Information Systems, pp. 613\u2013617 (2001)"}],"container-title":["Lecture Notes in Computer Science","Human-Computer Interaction. HCI Applications and Services"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-540-73111-5_12.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,4,27]],"date-time":"2021-04-27T10:02:11Z","timestamp":1619517731000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-540-73111-5_12"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[null]]},"ISBN":["9783540731092"],"references-count":10,"URL":"https:\/\/doi.org\/10.1007\/978-3-540-73111-5_12","relation":{},"subject":[]}}