{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,13]],"date-time":"2026-02-13T06:23:50Z","timestamp":1770963830511,"version":"3.50.1"},"publisher-location":"Berlin, Heidelberg","reference-count":61,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"value":"9783540744436","type":"print"},{"value":"9783540744443","type":"electronic"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"DOI":"10.1007\/978-3-540-74444-3_12","type":"book-chapter","created":{"date-parts":[[2007,8,17]],"date-time":"2007-08-17T07:25:13Z","timestamp":1187335513000},"page":"127-142","source":"Crossref","is-referenced-by-count":6,"title":["E-Government Field Force Automation: Promises, Challenges, and Stakeholders"],"prefix":"10.1007","author":[{"given":"Hans J (Jochen)","family":"Scholl","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Raya","family":"Fidel","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Shuhua (Monica)","family":"Liua","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Michael","family":"Paulsmeyer","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Kris","family":"Unsworth","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"key":"12_CR1","unstructured":"Al-Khamayseh, S., Lawrence, E., Zmijewska, A.: Towards understanding success factors in interactive mobile government. In: The Proceedings of Euro mGov 2006: The Second European Conference on Mobile Government, Brighton, UK (September 3-5, 2006)"},{"key":"12_CR2","unstructured":"Anonymous: Sears product repair services: Enterprise gis improves product repair services and home delivery Retrieved 1\/31, 2007 (2006)"},{"key":"12_CR3","unstructured":"Antovski, L., Gusev, M.: M-government framework. In: The Proceedings of Euro mGov 2005: The First European Mobile Government Conference, Brighton, UK (July 10-12, 2005)"},{"key":"12_CR4","doi-asserted-by":"publisher","first-page":"20","DOI":"10.1207\/S15327051HCI16234_05","volume":"16","author":"V. Bellotti","year":"2001","unstructured":"Bellotti, V., Edwards, K.: Intelligibility and accountability: Human considerations in context-aware systems. Human-Computer Interaction\u00a016, 20 (2001)","journal-title":"Human-Computer Interaction"},{"key":"12_CR5","unstructured":"Bharman, V., Gongora, B., Tahiliani, V.: Delivering field workforce automation (2006) (retrieved 2\/20, 2007), http:\/\/www.unibiz.com\/cm\/Downloads\/Distributech%202004%20SCEdison_CrewManager%20Paper.pdf"},{"issue":"2","key":"12_CR6","first-page":"153","volume":"33","author":"D.L. Blair","year":"1988","unstructured":"Blair, D.L., Whitehead, C.J.: Too many on the seesaw. Stakeholder diagnosis and management for hospitals. Hospital and Health Administration\u00a033(2), 153\u2013166 (1988)","journal-title":"Hospital and Health Administration"},{"key":"12_CR7","unstructured":"Bleiler, R.: SPU technology project post-implementation review: Water operations mobile computing. Seattle, pp. 1\u201310 (2003)"},{"key":"12_CR8","unstructured":"Bleiler, R.: GoMobile Seattle Public Utilities (Powerpoint Presentation). Public Utilities, Seattle (2003)"},{"issue":"1","key":"12_CR9","doi-asserted-by":"publisher","first-page":"38","DOI":"10.1016\/j.ijproman.2005.06.003","volume":"24","author":"A. Boonstra","year":"2006","unstructured":"Boonstra, A.: Interpreting an erp-implementation project from a stakeholder perspective. International Journal of Project Management\u00a024(1), 38 (2006)","journal-title":"International Journal of Project Management"},{"key":"12_CR10","doi-asserted-by":"crossref","first-page":"44","DOI":"10.1207\/s15327051hci2004_2","volume":"20","author":"N.A. Bradley","year":"2005","unstructured":"Bradley, N.A., Dunlop, M.D.: Toward a multidisciplinary model of context to support context-aware computing. Human\u2013Computer Interaction\u00a020, 44 (2005)","journal-title":"Human\u2013Computer Interaction"},{"issue":"3","key":"12_CR11","doi-asserted-by":"publisher","first-page":"239","DOI":"10.1093\/heapol\/15.3.239","volume":"15","author":"R. Brugha","year":"2000","unstructured":"Brugha, R., Varvasovszky, Z.: Stakeholder analysis: A review. Health Policy and Planning\u00a015(3), 239\u2013246 (2000)","journal-title":"Health Policy and Planning"},{"key":"12_CR12","unstructured":"Burja, L., Mazare, D., Tanase, M.: Towards a governmental platform for citizen safety and crisis management using advanced mobile technologies. In: The Proceedings of Euro mGov 2006: The Second European Conference on Mobile Government, Brighton, UK (September 3-5, 2006)"},{"key":"12_CR13","volume-title":"Information, systems, and information systems: Making sense of the field","author":"P. Checkland","year":"1998","unstructured":"Checkland, P., Holwell, S.: Information, systems, and information systems: Making sense of the field. Wiley, Chichester, New York (1998)"},{"key":"12_CR14","unstructured":"Chowdhury, H.G., Habib, M.W., Kushchu, I.: Success and failure factors for e-Government projects implementation in developing countries: A study on the perception of government officials of bangladesh. In: The Proceedings of Euro mGov 2006: The Second European Conference on Mobile Government, Brighton, UK (September 3-5, 2006)"},{"issue":"2","key":"12_CR15","doi-asserted-by":"crossref","first-page":"121","DOI":"10.1287\/orsc.5.2.121","volume":"5","author":"G. DeSanctis","year":"1994","unstructured":"DeSanctis, G., Poole, M.S.: Capturing the complexity in advanced technology use: Adaptive structuration theory. Organization Science\u00a05(2), 121\u2013147 (1994)","journal-title":"Organization Science"},{"key":"12_CR16","first-page":"70","volume":"16","author":"A.K. Dey","year":"2001","unstructured":"Dey, A.K., Abowd, G.D., Salber, D.: A conceptual framework and a toolkit for supporting the rapid prototyping of context-aware applications. Human\u2013Computer Interaction\u00a016, 70 (2001)","journal-title":"Human\u2013Computer Interaction"},{"key":"12_CR17","first-page":"13","volume":"16","author":"P. Dourish","year":"2001","unstructured":"Dourish, P.: Seeking a foundation for context-aware computing. Human\u2013Computer Intearction\u00a016, 13 (2001)","journal-title":"Human\u2013Computer Intearction"},{"issue":"3","key":"12_CR18","doi-asserted-by":"publisher","first-page":"404","DOI":"10.1093\/es\/khh058","volume":"5","author":"E. Englander","year":"2004","unstructured":"Englander, E., Kaufman, A.: The end of managerial ideology: From corporate social responsibility to corporate social indifference. Enterprise & Society\u00a05(3), 404\u2013450 (2004)","journal-title":"Enterprise & Society"},{"key":"12_CR19","unstructured":"Feenstra, R.W., Janssen, M., Wagenaar, R.W.: Designing a service composition framework to support multi actor network. In: The Proceedings of Euro mGov 2006: The Second European Conference on Mobile Government, Brighton, UK (September 3-5, 2006)"},{"key":"12_CR20","unstructured":"Fidel, R., Scholl, H.J., Liu, S., Unsworth, K.: Mobile government fieldwork: Technological, organizational, and social challenges. In: The 8th Annual International Conference on Digital Government Research (DG.O 2007), Philadelphia, PA (May 21-24, 2007)"},{"key":"12_CR21","doi-asserted-by":"crossref","first-page":"14","DOI":"10.1207\/S15327051HCI16234_08","volume":"16","author":"G. Fischer","year":"2001","unstructured":"Fischer, G.: Articulating the task at hand and making information relevant to it. Human\u2013Computer Interaction\u00a016, 14 (2001)","journal-title":"Human\u2013Computer Interaction"},{"key":"12_CR22","unstructured":"Foghl\u00fa, M.\u00d3.: Infrastructures for mobile government services. In: The Proceedings of Euro mGov 2005: The First European Mobile Government Conference, Brighton, UK (July 10-12, 2005)"},{"key":"12_CR23","volume-title":"Strategic management: A stakeholder approach","author":"R.E. Freeman","year":"1984","unstructured":"Freeman, R.E.: Strategic management: A stakeholder approach. Pitman, Boston (1984)"},{"key":"12_CR24","unstructured":"Garg, S., Sundar, D.K., Garg, I.: M-governance: A mobile computing framework for integrated disease surveillance in india. In: The Proceedings of Euro mGov 2005: The First European Mobile Government Conference, Brighton, UK (July 10-12, 2005)"},{"key":"12_CR25","volume-title":"The constitution of society: Outline of the theory of structuration","author":"A. Giddens","year":"1984","unstructured":"Giddens, A.: The constitution of society: Outline of the theory of structuration. University of California Press, Berkeley (1984)"},{"issue":"4","key":"12_CR26","doi-asserted-by":"publisher","first-page":"639","DOI":"10.1147\/sj.424.0639","volume":"42","author":"L. Gorlenko","year":"2003","unstructured":"Gorlenko, L., Merrick, R.: No wires attached: Usability challenges in the connected mobile world. IBM Systems Journal\u00a042(4), 639\u2013651 (2003)","journal-title":"IBM Systems Journal"},{"key":"12_CR27","unstructured":"Gouscos, D., Drossos, D., Marias, G.F.: M-gov: A proposed architecture for mobile government transactions. In: The Proceedings of Euro mGov 2005: The First European Mobile Government Conference, Brighton, UK (July 10-12, 2005)"},{"key":"12_CR28","doi-asserted-by":"crossref","first-page":"12","DOI":"10.1207\/S15327051HCI16234_09","volume":"16","author":"S. Greenberg","year":"2001","unstructured":"Greenberg, S.: Context as a dynamic construct. Human\u2013Computer Interaction\u00a016, 12 (2001)","journal-title":"Human\u2013Computer Interaction"},{"key":"12_CR29","doi-asserted-by":"publisher","first-page":"18","DOI":"10.1207\/S15327051HCI16234_10","volume":"16","author":"J. Grudin","year":"2001","unstructured":"Grudin, J.: Desituating action: Digital representation of context. Human\u2013Computer Interaction\u00a016, 18 (2001)","journal-title":"Human\u2013Computer Interaction"},{"key":"12_CR30","unstructured":"Haskins, S.: Sustainable infrastructure: An integrated strategy at seattle public utilitie (2006) (retrieved 2\/25, 2006), www.excelgov.org\/uploads\/StateEPA\/session2\/T2%20S2%20Sust%20Water%20Infrastr%20-%20Haskins1.ppt"},{"issue":"2","key":"12_CR31","doi-asserted-by":"publisher","first-page":"95","DOI":"10.1016\/j.infoandorg.2005.02.009","volume":"15","author":"O. Henfridsson","year":"2005","unstructured":"Henfridsson, O., Lindgren, R.: Multi-contextuality in ubiquitous computing: Investigating the car case through action research. Information and Organization\u00a015(2), 95 (2005)","journal-title":"Information and Organization"},{"issue":"4","key":"12_CR32","doi-asserted-by":"publisher","first-page":"434","DOI":"10.1111\/0033-3352.00197","volume":"62","author":"A.T.-k. Ho","year":"2002","unstructured":"Ho, A.T.-k.: Reinventing local governments and the e-government initiative. Public Administration Review\u00a062(4), 434\u2013444 (2002)","journal-title":"Public Administration Review"},{"key":"12_CR33","first-page":"17","volume":"16","author":"J.I. Hong","year":"2001","unstructured":"Hong, J.I., Landay, J.A.: An infrastructure approach to context-aware computing. Human\u2013Computer Interaction\u00a016, 17 (2001)","journal-title":"Human\u2013Computer Interaction"},{"key":"12_CR34","volume-title":"The social psychology of organizations","author":"D. Katz","year":"1978","unstructured":"Katz, D., Kahn, R.L.: The social psychology of organizations, 2nd edn. Wiley, New York (1978)","edition":"2"},{"issue":"4","key":"12_CR35","doi-asserted-by":"publisher","first-page":"293","DOI":"10.1016\/S0740-624X(01)00089-2","volume":"18","author":"C. Kaylor","year":"2001","unstructured":"Kaylor, C., Deshazo, R., Eck, D.V.: Gauging e-government: A report on implementing services among American cities. Government Information Quarterly\u00a018(4), 293\u2013307 (2001)","journal-title":"Government Information Quarterly"},{"issue":"2","key":"12_CR36","doi-asserted-by":"publisher","first-page":"18","DOI":"10.1002\/bult.1720310207","volume":"31","author":"C.H. Kaylor","year":"2005","unstructured":"Kaylor, C.H.: The next wave of e-Government: The challenges of data architecture. Bulletin of the American Society for Information Science and Technology\u00a031(2), 18\u201322 (2005)","journal-title":"Bulletin of the American Society for Information Science and Technology"},{"key":"12_CR37","unstructured":"Knopp, M.: Mobile government in germany: Legal aspects and demands on mobilizing the administration. In: The Proceedings of Euro mGov 2005: The First European Mobile Government Conference, Brighton, UK (July 10-12, 2005)"},{"issue":"2","key":"12_CR38","doi-asserted-by":"crossref","first-page":"197","DOI":"10.2307\/30036529","volume":"27","author":"R. Lamb","year":"2003","unstructured":"Lamb, R., Kling, R.: Reconceptualizing users as social actors in information systems research. MIS Quarterly\u00a027(2), 197\u2013235 (2003)","journal-title":"MIS Quarterly"},{"issue":"2","key":"12_CR39","doi-asserted-by":"publisher","first-page":"185","DOI":"10.1016\/j.chb.2003.10.014","volume":"20","author":"W.G. Lutters","year":"2004","unstructured":"Lutters, W.G.: Identifying expertise markers in routine work artifacts: Exploring micronote taking behavior. Computer in Human Behavior\u00a020(2), 185\u2013199 (2004)","journal-title":"Computer in Human Behavior"},{"issue":"12","key":"12_CR40","doi-asserted-by":"crossref","first-page":"62","DOI":"10.1145\/585597.585616","volume":"45","author":"K. Lyytinen","year":"2002","unstructured":"Lyytinen, K., Yoo, Y.: Issues and challenges in ubiquitous computing. Commuications of the ACM\u00a045(12), 62\u201365 (2002)","journal-title":"Commuications of the ACM"},{"issue":"4","key":"12_CR41","doi-asserted-by":"publisher","first-page":"853","DOI":"10.2307\/259247","volume":"22","author":"R.K. Mitchell","year":"1997","unstructured":"Mitchell, R.K., Agle, B.R., Wood, D.J.: Toward a theory of stakeholder identification and salience. Defining the principle of who and what really counts. Academy of Management Review\u00a022(4), 853\u2013866 (1997)","journal-title":"Defining the principle of who and what really counts. Academy of Management Review"},{"key":"12_CR42","unstructured":"Newcombe, T.: Mobile mapping. Government Technology (November 2002)"},{"issue":"3","key":"12_CR43","doi-asserted-by":"crossref","first-page":"398","DOI":"10.1287\/orsc.3.3.398","volume":"3","author":"W.J. Orlikowski","year":"1992","unstructured":"Orlikowski, W.J.: The duality of technology: Rethinking the concept of technology in organizations. Organization Science\u00a03(3), 398\u2013427 (1992)","journal-title":"Organization Science"},{"issue":"2","key":"12_CR44","doi-asserted-by":"publisher","first-page":"143","DOI":"10.1287\/isre.2.2.143","volume":"2","author":"W.J. Orlikowski","year":"1991","unstructured":"Orlikowski, W.J., Robey, D.: Information technology and the structuring of organizations. Information Systems Research\u00a02(2), 143\u2013169 (1991)","journal-title":"Information Systems Research"},{"issue":"2","key":"12_CR45","doi-asserted-by":"publisher","first-page":"173","DOI":"10.1016\/j.ijinfomgt.2004.12.003","volume":"25","author":"G.S.C. Pan","year":"2005","unstructured":"Pan, G.S.C.: Information systems project abandonment: A stakeholder analysis. International Journal of Information Management\u00a025(2), 173 (2005)","journal-title":"International Journal of Information Management"},{"issue":"4","key":"12_CR46","doi-asserted-by":"publisher","first-page":"323","DOI":"10.1145\/504704.504707","volume":"8","author":"M. Perry","year":"2001","unstructured":"Perry, M., O\u2019Hara, K., Sellen, A., Brown, B., Harper, R.: Dealing with mobility: Understanding access anytime, anywhere. ACM Trans. Comput.-Hum. Interact.\u00a08(4), 323\u2013347 (2001)","journal-title":"ACM Trans. Comput.-Hum. Interact."},{"key":"12_CR47","first-page":"77","volume-title":"Qualitative research practice: A guide for social science students and researchers","author":"J. Ritchie","year":"2003","unstructured":"Ritchie, J., Lewis, J., Gillian, E.: Designing and selecting samples. In: Ritchie, J., Lewis, J. (eds.) Qualitative research practice: A guide for social science students and researchers, pp. 77\u2013108. Sage Publications, Thousand Oaks, Calif., London (2003)"},{"issue":"2","key":"12_CR48","first-page":"22","volume":"14","author":"M. Rittenbruch","year":"2002","unstructured":"Rittenbruch, M.: Atmosphere: A framework for contextual awareness. Human\u2013Computer Interaction\u00a014(2), 22 (2002)","journal-title":"Human\u2013Computer Interaction"},{"key":"12_CR49","unstructured":"Sandy, G.A., McMillan, S.: A success factors model for m-government. In: The Proceedings of Euro mGov 2005: The First European Mobile Government Conference, Brighton, UK (July 10-12, 2005)"},{"key":"12_CR50","unstructured":"Schmidt, P.: Business process modeling for mgovernment applications. In: The Proceedings of Euro mGov 2005: The First European Mobile Government Conference, Brighton, UK (July 10-12, 2005)"},{"key":"12_CR51","unstructured":"Scholl, H.J.: Applying stakeholder theory to e-government: Benefits and limits. In: The 1st IFIP Conference on E-Commerce, E-Business, and E-Government (I3E 2001), Zurich, Switzerland (October 3-5, 2001)"},{"issue":"3","key":"12_CR52","doi-asserted-by":"publisher","first-page":"281","DOI":"10.1177\/1476750304045940","volume":"2","author":"H.J. Scholl","year":"2004","unstructured":"Scholl, H.J.: Involving salient stakeholders: Beyond the technocratic view on change. Action Research\u00a02(3), 281\u2013308 (2004)","journal-title":"Action Research"},{"key":"12_CR53","unstructured":"Scholl, H.J.: The mobility paradigm in electronic government theory and practice: A strategic framework. In: The Euro Mobile Government (Euro mGov) Conference, Brighton, UK (July 10-12, 2005)"},{"key":"12_CR54","unstructured":"Scholl, H.J., Fidel, R., Mai, J.-E., Unsworth, K.: Seattle\u2019s mobile city project. In: The Proceedings of Euro mGov 2006: The Second European Conference on Mobile Government, Brighton, UK (September 3-5, 2006)"},{"issue":"3","key":"12_CR55","doi-asserted-by":"publisher","first-page":"269","DOI":"10.1016\/j.jsis.2005.07.004","volume":"14","author":"H. Sheng","year":"2005","unstructured":"Sheng, H., Nah, F.F.-H., Siau, K.: Strategic implications of mobile technology: A case study using value-focused thinking. The Journal of Strategic Information Systems\u00a014(3), 269 (2005)","journal-title":"The Journal of Strategic Information Systems"},{"key":"12_CR56","unstructured":"Sundar, D.K., Garg, S.: M-governance: A framework for indian urban local bodies. In: The Proceedings of Euro mGov 2005: The First European Mobile Government Conference, Brighton, UK (July 10-12, 2005)"},{"key":"12_CR57","volume-title":"The emergent organization: Communication as its site and surface","author":"J.R. Taylor","year":"2000","unstructured":"Taylor, J.R., Van Every, E.J.: The emergent organization: Communication as its site and surface. Lawrence Erlbaum Associates, Mahwah, NJ (2000)"},{"key":"12_CR58","unstructured":"Tennert, J.R., Schroeder, A.D.: Stakeholder analysis. In: The 60th Annual Meeting of the American Society for Public Administration, Orlando, FL (April 10-14, 1999)"},{"issue":"1","key":"12_CR59","doi-asserted-by":"publisher","first-page":"95","DOI":"10.1093\/jopart\/muj015","volume":"17","author":"C.M. Weible","year":"2007","unstructured":"Weible, C.M.: An advocacy coalition framework approach to stakeholder analysis: Understanding the political context of california marine protected area policy. Journal of Public Administration Research and Theory\u00a017(1), 95\u2013117 (2007)","journal-title":"Journal of Public Administration Research and Theory"},{"issue":"1","key":"12_CR60","doi-asserted-by":"publisher","first-page":"66","DOI":"10.1016\/j.ijmedinf.2006.06.006","volume":"76","author":"J.-H. Wu","year":"2007","unstructured":"Wu, J.-H., Wang, S.-C., Lin, L.-M.: Mobile computing acceptance factors in the healthcare industry: A structural equation model. International Journal of Medical Informatics\u00a076(1), 66 (2007)","journal-title":"International Journal of Medical Informatics"},{"issue":"5-6","key":"12_CR61","doi-asserted-by":"publisher","first-page":"771","DOI":"10.1016\/j.ijhcs.2003.07.004","volume":"60","author":"J. York","year":"2004","unstructured":"York, J., Pendharkar, P.C.: Human-computer interaction issues for mobile computing in a variable work context. International Journal of Human-Computer Studies\u00a060(5-6), 771 (2004)","journal-title":"International Journal of Human-Computer Studies"}],"container-title":["Lecture Notes in Computer Science","Electronic Government"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-540-74444-3_12.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,8,21]],"date-time":"2021-08-21T23:26:06Z","timestamp":1629588366000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-540-74444-3_12"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[null]]},"ISBN":["9783540744436","9783540744443"],"references-count":61,"URL":"https:\/\/doi.org\/10.1007\/978-3-540-74444-3_12","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[]}}