{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,4]],"date-time":"2024-09-04T23:12:47Z","timestamp":1725491567243},"publisher-location":"Berlin, Heidelberg","reference-count":47,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"type":"print","value":"9783540745624"},{"type":"electronic","value":"9783540745631"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"DOI":"10.1007\/978-3-540-74563-1_19","type":"book-chapter","created":{"date-parts":[[2007,8,20]],"date-time":"2007-08-20T12:49:03Z","timestamp":1187614143000},"page":"191-200","source":"Crossref","is-referenced-by-count":7,"title":["Impact of Web Experience on e-Consumer Responses"],"prefix":"10.1007","author":[{"given":"Carlota","family":"Lorenzo","sequence":"first","affiliation":[]},{"given":"Efthymios","family":"Constantinides","sequence":"additional","affiliation":[]},{"given":"Peter","family":"Geurts","sequence":"additional","affiliation":[]},{"given":"Miguel A.","family":"G\u00f3mez","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"19_CR1","unstructured":"Urban, G.: Customer Advocacy: Is it for you? Working Paper 175. MIT Sloan School of Management, Center for E-Business (2003), Available: http:\/\/ebusiness.mit.edu\/research\/papers\/175_Urban_Trust.pdf"},{"issue":"1","key":"19_CR2","doi-asserted-by":"publisher","first-page":"22","DOI":"10.1287\/mksc.19.1.22.15184","volume":"19","author":"T. Novak","year":"2000","unstructured":"Novak, T., Hoffman, D., Yung, Y.: Measuring the Customer Experience in Online Environments: A Structural Modeling Approach. Marketing Science\u00a019(1), 22\u201342 (2000)","journal-title":"Marketing Science"},{"key":"19_CR3","doi-asserted-by":"crossref","unstructured":"Cappel, J.J., Myerscough, M.A.: World Wide Web uses for Electronic Commerce: towards a classification scheme (1996), Available: http:\/\/hsb.baylor.edu\/ramsower\/ais.ac.96\/papers\/aisor13.htm","DOI":"10.1080\/07438613.1997.10744563"},{"issue":"2","key":"19_CR4","doi-asserted-by":"publisher","first-page":"83","DOI":"10.1016\/0268-4012(95)00071-2","volume":"16","author":"C. Cockburn","year":"1996","unstructured":"Cockburn, C., Wilso, T.D.: Business use of the World Wide Web. International Journal of Information Management\u00a016(2), 83\u2013102 (1996)","journal-title":"International Journal of Information Management"},{"key":"19_CR5","doi-asserted-by":"crossref","first-page":"29","DOI":"10.1080\/10864415.1997.11518307","volume":"2","author":"P. Spiller","year":"1997","unstructured":"Spiller, P., Lohse, G.L.: A classification of Internet retail stores. International Journal of Electronic Commerce\u00a02, 29\u201356 (1997)","journal-title":"International Journal of Electronic Commerce"},{"issue":"2","key":"19_CR6","doi-asserted-by":"crossref","first-page":"59","DOI":"10.1080\/10864415.1996.11518283","volume":"1","author":"S.L. Jarvenpaa","year":"1997","unstructured":"Jarvenpaa, S.L., Todd, P.A.: Consumer Reactions to Electronic Shopping on the World Wide Web. Journal of Electronic Commerce\u00a01(2), 59\u201388 (1997)","journal-title":"Journal of Electronic Commerce"},{"issue":"1","key":"19_CR7","doi-asserted-by":"publisher","first-page":"55","DOI":"10.1016\/S0167-8116(00)00005-7","volume":"17","author":"D. Degeratu","year":"2000","unstructured":"Degeratu, D., Rangaswamy, A., Wu, J.: Consumer choice behavior in online and traditional supermarkets: The effects of brand name, price, and other search attributes. International Journal of Research in Marketing\u00a017(1), 55\u201378 (2000)","journal-title":"International Journal of Research in Marketing"},{"issue":"4","key":"19_CR8","doi-asserted-by":"publisher","first-page":"51","DOI":"10.1016\/S0022-4359(01)00056-2","volume":"77","author":"T.L. Childers","year":"2001","unstructured":"Childers, T.L., Carr, C.L., Peck, J., Carson, S.: Hedonic and utilitarian motivations for retail shopping behavior. Journal of Retailing\u00a077(4), 51\u2013535 (2001)","journal-title":"Journal of Retailing"},{"key":"19_CR9","unstructured":"Dahan, E., Hauser, J.: The virtual consumer: Communication, conceptualization and computation. Paper 104, MIT Sloan School of Management, Center for E-Business (2001), Available: http:\/\/ebusiness.mit.edu\/research\/papers\/104%20EDahan,%20JHauser%20Virtual%20Customer.pdf"},{"issue":"3","key":"19_CR10","doi-asserted-by":"publisher","first-page":"251","DOI":"10.1016\/S0736-5853(01)00005-3","volume":"19","author":"M. Eastin","year":"2002","unstructured":"Eastin, M.: Diffusion of e-commerce: an analysis of the adoption of four e-commerce activities. Telematics and Informatics\u00a019(3), 251\u2013267 (2002)","journal-title":"Telematics and Informatics"},{"issue":"3","key":"19_CR11","doi-asserted-by":"publisher","first-page":"229","DOI":"10.1016\/S1567-4223(03)00027-9","volume":"2","author":"X. Liu","year":"2003","unstructured":"Liu, X., Wei, K.K.: An empirical study of product differences in consumers\u2019 E-commerce adoption behavior. Electronic Commerce Research and Applications\u00a02(3), 229\u2013239 (2003)","journal-title":"Electronic Commerce Research and Applications"},{"issue":"3","key":"19_CR12","doi-asserted-by":"publisher","first-page":"203","DOI":"10.1016\/S1567-4223(03)00024-3","volume":"2","author":"B. Corbitt","year":"2003","unstructured":"Corbitt, B., Thanasankit, T., Yi, H.: Trust and e-commerce: a study of consumer perceptions. Electronic Commerce Research and Applications\u00a02(3), 203\u2013215 (2003)","journal-title":"Electronic Commerce Research and Applications"},{"issue":"5","key":"19_CR13","doi-asserted-by":"publisher","first-page":"553","DOI":"10.1016\/S0747-5632(03)00004-9","volume":"19","author":"P. Schaik van","year":"2003","unstructured":"van Schaik, P., Ling, J.: The effect of link colour on information retrieval in educational internet time. Computers in Human Behavior\u00a019(5), 553\u2013564 (2003)","journal-title":"Computers in Human Behavior"},{"key":"19_CR14","doi-asserted-by":"publisher","first-page":"685","DOI":"10.1016\/S0148-2963(02)00360-0","volume":"57","author":"W. Keen","year":"2004","unstructured":"Keen, W., Wetzels, M., de Ruyter, K., Feinberg, R.: E-tailers versus retailers: Which factors determine consumer preferences. Journal of Business Research\u00a057, 685\u2013695 (2004)","journal-title":"Journal of Business Research"},{"key":"19_CR15","unstructured":"Nielsen NetRatings.: Coach, Marcus, N., Crew, J., maximize sales channel relationships with web customers, Press Release (2003), Available: http:\/\/www.nielsen-netratings.com\/pr\/pr_030114.pdf"},{"issue":"4","key":"19_CR16","doi-asserted-by":"publisher","first-page":"272","DOI":"10.1016\/j.elerap.2006.04.004","volume":"5","author":"S. Cai","year":"2006","unstructured":"Cai, S., Xu, Y.: Effects of outcome, process and shopping enjoyment on online consumer behavior. Electronic Commerce Research and Applications\u00a05(4), 272\u2013281 (2006)","journal-title":"Electronic Commerce Research and Applications"},{"issue":"4","key":"19_CR17","doi-asserted-by":"publisher","first-page":"261","DOI":"10.1016\/j.elerap.2006.04.007","volume":"5","author":"W.G. Tan","year":"2006","unstructured":"Tan, W.G., Wei, K.K.: An empirical study of Web browsing behaviour: Towards an effective Website design. Electronic Commerce Research and Applications\u00a05(4), 261\u2013271 (2006)","journal-title":"Electronic Commerce Research and Applications"},{"key":"19_CR18","doi-asserted-by":"publisher","first-page":"177","DOI":"10.1016\/S0148-2963(99)00087-9","volume":"54","author":"S.A. Eroglu","year":"2001","unstructured":"Eroglu, S.A., Machleit, K.A., Davis, L.M.: Atmospheric qualities of online retailing: a conceptual model and implications. Journal of Business Research\u00a054, 177\u2013184 (2001)","journal-title":"Journal of Business Research"},{"issue":"2","key":"19_CR19","doi-asserted-by":"publisher","first-page":"139","DOI":"10.1002\/mar.10064","volume":"2","author":"S.A. Eroglu","year":"2003","unstructured":"Eroglu, S.A., Machleit, K.A., Davis, L.M.: Empirical testing of a model of online store atmospherics and shopper responses. Psychology and Marketing\u00a02(2), 139\u2013150 (2003)","journal-title":"Psychology and Marketing"},{"key":"19_CR20","unstructured":"Vrechopoulos, A.P., O\u2019Keefe, R.M., Doukidis, G.I.: Virtual Store Atmosphere in Internet Retailing. In: Proc. 13th International Bled Electronic Commerce Conference, Bled Slovenia, pp. 19\u201321 (2000)"},{"issue":"1","key":"19_CR21","first-page":"22","volume":"3","author":"A.P. Vrechopoulos","year":"2002","unstructured":"Vrechopoulos, A.P., Siomkos, G.J.: Virtual store atmosphere in non-store retailing. Journal of Internet Marketing\u00a03(1), 22\u201338 (2002)","journal-title":"Journal of Internet Marketing"},{"key":"19_CR22","unstructured":"Vrechopoulos, A.P.: An emerging store layout for Internet grocery retailing. In: Proc. 3rd ECR Europe Scientific Competition, Barcelona, Spain (2002)"},{"key":"19_CR23","volume-title":"Consumer Driven Electronic Transformation: Apply New Technologies to Enthuse Consumers","author":"A.P. Vrechopoulos","year":"2004","unstructured":"Vrechopoulos, A.P.: Developing alternative store layouts for Internet retailing. In: Doukidis, G., Vrechopoulos, A.P. Consumer Driven Electronic Transformation: Apply New Technologies to Enthuse Consumers, Springer, Heidelberg (2004)"},{"key":"19_CR24","first-page":"1","volume":"5754","author":"L. Dailey","year":"2004","unstructured":"Dailey, L.: Navigational web atmospherics. Explaining the influence of restrictive navigation cues. Journal of Business Research\u00a05754, 1\u20139 (2004)","journal-title":"Journal of Business Research"},{"key":"19_CR25","unstructured":"Lorenzo, C., G\u00f3mez, M.A., Moll\u00e1, A.: Impact of hedonic attributes on consumer responses: Animation of products in the virtual world. In: Proc. 13th EIRASS Conference, Budapest, Hungary, pp. 9\u201312 (2006)"},{"issue":"2","key":"19_CR26","doi-asserted-by":"publisher","first-page":"115","DOI":"10.1080\/01449290500330448","volume":"25","author":"G. Lindgaard","year":"2006","unstructured":"Lindgaard, G., Fernandes, G., Dudek, C., Brown, J.: Attention web designers: You have 50 milliseconds to make a good first impression. Behaviour & Information Technology\u00a025(2), 115\u2013126 (2006)","journal-title":"Behaviour & Information Technology"},{"issue":"11","key":"19_CR27","doi-asserted-by":"publisher","first-page":"1071","DOI":"10.1016\/j.ijhcs.2006.06.009","volume":"64","author":"N. Tractinsky","year":"2006","unstructured":"Tractinsky, N., Cokhavi, A., Kirschenbaum, M., Sharfi, T.: Evaluating the consistency of immediate aesthetic perceptions of web pages. International Journal of Human-Computer Studies\u00a064(11), 1071\u20131083 (2006)","journal-title":"International Journal of Human-Computer Studies"},{"key":"19_CR28","unstructured":"Watchfire Whitepaper Series: Bad Things Shouldn\u2019t Happen to Good Web Sites, Best Practices for Managing the Web Experience (2000), Available: http:\/\/www.watchfire.com\/resources\/search-and-ye-shall-find.pdf"},{"issue":"2","key":"19_CR29","doi-asserted-by":"publisher","first-page":"111","DOI":"10.1108\/10662240410530835","volume":"14","author":"E. Constantinides","year":"2004","unstructured":"Constantinides, E.: Influencing the Online Consumer\u2019s Behavior: The Web Experience. Journal of Internet Research: Electronic Networking Applications and Policy\u00a014(2), 111\u2013126 (2004)","journal-title":"Journal of Internet Research: Electronic Networking Applications and Policy"},{"key":"19_CR30","doi-asserted-by":"publisher","first-page":"50","DOI":"10.2307\/1251841","volume":"60","author":"D. Hoffman","year":"1996","unstructured":"Hoffman, D., Novak, T.: Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations. Journal of Marketing\u00a060, 50\u201368 (1996)","journal-title":"Journal of Marketing"},{"key":"19_CR31","unstructured":"Csikszentmihalyi, M.: Flow: The Psychology of Optimal Experience. HarperPerennial, New York (1990)"},{"issue":"2","key":"19_CR32","doi-asserted-by":"publisher","first-page":"205","DOI":"10.1287\/isre.13.2.205.83","volume":"13","author":"M. Koufaris","year":"2002","unstructured":"Koufaris, M.: Applying the technology acceptance model and flow theory to online consumer behavior. Information Systems Research\u00a013(2), 205\u2013223 (2002)","journal-title":"Information Systems Research"},{"key":"19_CR33","doi-asserted-by":"publisher","first-page":"327","DOI":"10.1016\/j.ijhcs.2003.08.005","volume":"60","author":"S. Pace","year":"2004","unstructured":"Pace, S.: A grounded theory of the flow experiences of Web users. International Journal of Human-Computer Studies\u00a060, 327\u2013363 (2004)","journal-title":"International Journal of Human-Computer Studies"},{"key":"19_CR34","doi-asserted-by":"crossref","unstructured":"Kuniavsky, M.: Observing the user experience. A practitioner\u2019s guide to user research, 1st edn. The Morgan Kaufmann Series in Interactive Technologies (2003)","DOI":"10.1016\/B978-155860923-5\/50031-0"},{"key":"19_CR35","first-page":"307","volume":"5","author":"E. Constantinides","year":"2006","unstructured":"Constantinides, E., Geurts, P.: The impact of web Experience on virtual buying behavior: An empirical study. Journal of Customer Behavior\u00a05, 307\u2013336 (2006)","journal-title":"Journal of Customer Behavior"},{"key":"19_CR36","doi-asserted-by":"publisher","first-page":"71","DOI":"10.1145\/272287.272300","volume":"41","author":"R.M. O\u2019Keefe","year":"1998","unstructured":"O\u2019Keefe, R.M., McEachern, T.: Web-based Customer Decision Support Systems. Communications of the ACM\u00a041, 71\u201378 (1998)","journal-title":"Communications of the ACM"},{"issue":"3","key":"19_CR37","doi-asserted-by":"publisher","first-page":"319","DOI":"10.2307\/249008","volume":"13","author":"F.D. Davis","year":"1989","unstructured":"Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly\u00a013(3), 319\u2013340 (1989)","journal-title":"MIS Quarterly"},{"issue":"12","key":"19_CR38","doi-asserted-by":"publisher","first-page":"1095","DOI":"10.1002\/mar.10110","volume":"20","author":"E. Yoh","year":"2003","unstructured":"Yoh, E., Damhorst, M.L., Sapp, S., Laczniac, R.: Consumer adoption of the Internet: The case of apparel shopping. Psychology & Marketing\u00a020(12), 1095\u20131118 (2003)","journal-title":"Psychology & Marketing"},{"key":"19_CR39","unstructured":"Nielsen, J.: Usability 101 (2003), Available: http:\/\/www.useit.com"},{"key":"19_CR40","unstructured":"Flavi\u00e1n, C., Guinal\u00edu, M., Gurrea, R.: An\u00e1lisis emp\u00edrico de la influencia ejercida por la usabilidad percibida, la satisfacci\u00f3n y la confianza del consumidor sobre la lealtad a un sitio web. In: Proc. XVI Encuentro de Profesores Universitarios de Marketing, Alicante (Spain), pp. 209\u2013226 (2004)"},{"key":"19_CR41","doi-asserted-by":"crossref","unstructured":"Flavi\u00e1n, C., Guinal\u00edu, M., Gurrea, R.: The role placed by perceived usability, satisfaction and consumer trust on website loyalty, Information and Management (2005), Available: http:\/\/www.elsevier.com\/locate\/dsw","DOI":"10.1016\/j.im.2005.01.002"},{"key":"19_CR42","doi-asserted-by":"publisher","first-page":"81","DOI":"10.1016\/S0969-6989(02)00004-8","volume":"10","author":"A. O\u2019Cass","year":"2003","unstructured":"O\u2019Cass, A., Fenech, T.: Web retailing adoption: Exploring the nature of Internet users web retailing behaviour. Journal of Retailing and Consumer Services\u00a010, 81\u201394 (2003)","journal-title":"Journal of Retailing and Consumer Services"},{"key":"19_CR43","unstructured":"McCarthy, E.J.: Basic Marketing: A managerial approach, 2nd edn., Irwin, R. D. (1964)"},{"issue":"4","key":"19_CR44","doi-asserted-by":"publisher","first-page":"178","DOI":"10.1108\/02634509910275917","volume":"17","author":"R.E. Goldsmith","year":"1999","unstructured":"Goldsmith, R.E.: The Personalized Marketplace: Beyond the 4Ps. Marketing Intelligence & Planning\u00a017(4), 178\u2013185 (1999)","journal-title":"Marketing Intelligence & Planning"},{"key":"19_CR45","volume-title":"Principles and Practice of Marketing","author":"D. Jobber","year":"2001","unstructured":"Jobber, D.: Principles and Practice of Marketing. McGraw-Hill, London (2001)"},{"key":"19_CR46","unstructured":"Kotler, P.: Marketing Management, 11th edn. Prentice-Hall International Editions, Englewood Cliffs,NJ (2003)"},{"issue":"1","key":"19_CR47","first-page":"57","volume":"1","author":"E. Constantinides","year":"2002","unstructured":"Constantinides, E.: The 4s web-marketing mix model, e-commerce research and applications. Elsevier Science\u00a01(1), 57\u201376 (2002)","journal-title":"Elsevier Science"}],"container-title":["Lecture Notes in Computer Science","E-Commerce and Web Technologies"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-540-74563-1_19.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,2,17]],"date-time":"2024-02-17T13:32:40Z","timestamp":1708176760000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-540-74563-1_19"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[null]]},"ISBN":["9783540745624","9783540745631"],"references-count":47,"URL":"https:\/\/doi.org\/10.1007\/978-3-540-74563-1_19","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[]}}