{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,31]],"date-time":"2026-03-31T10:19:34Z","timestamp":1774952374156,"version":"3.50.1"},"publisher-location":"Berlin, Heidelberg","reference-count":31,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"value":"9783540747994","type":"print"},{"value":"9783540748007","type":"electronic"}],"license":[{"start":{"date-parts":[[2007,1,1]],"date-time":"2007-01-01T00:00:00Z","timestamp":1167609600000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2007]]},"DOI":"10.1007\/978-3-540-74800-7_47","type":"book-chapter","created":{"date-parts":[[2007,9,6]],"date-time":"2007-09-06T16:17:17Z","timestamp":1189095437000},"page":"511-524","source":"Crossref","is-referenced-by-count":16,"title":["Usability Cost-Benefit Analysis: How Usability Became a Curse Word?"],"prefix":"10.1007","author":[{"given":"Mikko","family":"Rajanen","sequence":"first","affiliation":[]},{"given":"Netta","family":"Iivari","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"47_CR1","first-page":"61","volume-title":"Human-Computer Interaction","author":"H. Artman","year":"2002","unstructured":"Artman, H.: Procurer usability requirements\u00a0negotiations in contract development. In: Bertelsen, O.W., B\u00f8dker, S., Kuutti, K. (eds.) Human-Computer Interaction. Proc. 2nd Nordic Conference, pp. 61\u201370. ACM Press, New York (2002)"},{"issue":"4","key":"47_CR2","doi-asserted-by":"publisher","first-page":"257","DOI":"10.1016\/S0959-8022(00)00004-7","volume":"10","author":"P. Asaro","year":"2000","unstructured":"Asaro, P.: Transforming Society by Transforming Technology: the science and politics of participatory design. Accounting, Management and Information Technologies\u00a010(4), 257\u2013290 (2000)","journal-title":"Accounting, Management and Information Technologies"},{"key":"47_CR3","doi-asserted-by":"crossref","unstructured":"Aucella, A.: Ensuring Success with Usability Engineering. Interactions (May + June 19\u201322, 1997)","DOI":"10.1145\/255392.255395"},{"key":"47_CR4","unstructured":"Bevan, N.: Cost Benefit Analysis version 1.1. Trial Usability Maturity Process. Serco Usability Services (2000)"},{"key":"47_CR5","volume-title":"Cost-Justifying Usability","author":"R. Bias","year":"1994","unstructured":"Bias, R., Mayhew, D.: Cost-Justifying Usability. Academic Press, Boston (1994)"},{"key":"47_CR6","volume-title":"Cost-Justifying Usability, Second Edition: An Update for the Internet Age","author":"R. Bias","year":"2005","unstructured":"Bias, R., Mayhew, D.: Cost-Justifying Usability, Second edn., An Update for the Internet Age. Academic Press, Boston (2005)"},{"key":"47_CR7","doi-asserted-by":"crossref","unstructured":"Bloomer, S., Croft, R.: Pitching Usability to Your Organization. Interactions (November + December 18-26, 1997)","DOI":"10.1145\/267505.267510"},{"key":"47_CR8","unstructured":"Bulkeley, W.: Study finds hidden costs of computing. The Wall Street Journal, B4 (November 2, 1992)"},{"key":"47_CR9","doi-asserted-by":"publisher","first-page":"121","DOI":"10.1016\/S1071-5819(02)91014-1","volume":"57","author":"T. Catarci","year":"2002","unstructured":"Catarci, T., Matarazzo, G., Raiss, G.: Driving usability into the public administration: the Italian experience. International Journal of Human-Computer Studies\u00a057, 121\u2013138 (2002)","journal-title":"International Journal of Human-Computer Studies"},{"key":"47_CR10","volume-title":"Handbook of Qualitative Research","author":"N.K. Denzin","year":"2000","unstructured":"Denzin, N.K., Lincoln, Y.S.: Introduction: The Discipline and Practice of Qualitative Research. In: Denzin, N., Lincoln, Y. (eds.) Handbook of Qualitative Research, 2nd edn., Sage Publications Inc., Thousand Oaks (2000)","edition":"2"},{"issue":"1","key":"47_CR11","doi-asserted-by":"publisher","first-page":"31","DOI":"10.1109\/52.903161","volume":"18","author":"G. Donahue","year":"2001","unstructured":"Donahue, G.: Usability and the Bottom Line. IEEE Software\u00a018(1), 31\u201337 (2001)","journal-title":"IEEE Software"},{"key":"47_CR12","first-page":"73","volume-title":"Cost-Justifying Usability","author":"K. Ehrlich","year":"1994","unstructured":"Ehrlich, K., Rohn, J.: Cost Justification of Usability Engineering: A Vendor\u2019s Perspective. In: Bias, R., Mayhew, D. (eds.) Cost-Justifying Usability, pp. 73\u2013110. Academic Press, London (1994)"},{"issue":"5","key":"47_CR13","doi-asserted-by":"publisher","first-page":"29","DOI":"10.1145\/264044.264047","volume":"4","author":"C.B. Fellenz","year":"1997","unstructured":"Fellenz, C.B.: Introducing Usability into Smaller Organizations. Interactions\u00a04(5), 29\u201333 (1997)","journal-title":"Interactions"},{"key":"47_CR14","volume-title":"Design at Work. Cooperative Design of Computer Systems","author":"J. Greenbaum","year":"1991","unstructured":"Greenbaum, J., Kyng, M.(eds.): Design at Work. Cooperative Design of Computer Systems. Lawrence Erlbaum Associates, New Jersey (1991)"},{"issue":"2","key":"47_CR15","doi-asserted-by":"publisher","first-page":"147","DOI":"10.1207\/s15327051hci0602_3","volume":"6","author":"J. Grudin","year":"1991","unstructured":"Grudin, J.: Systematic Sources of Suboptimal Interface Design in Large Product Development Organizations. Human-Computer Interaction\u00a06(2), 147\u2013196 (1991)","journal-title":"Human-Computer Interaction"},{"key":"47_CR16","unstructured":"Iivari, N.: Discourses on \u2018culture\u2019 and \u2018usability work\u2019 in software product development. Acta Universitatis Ouluensis, Series A, Scientiae rerum naturalium\u00a0457 (2006)"},{"key":"47_CR17","unstructured":"ISO 13407. Human-centered design processes for interactive systems. International standard (1999)"},{"key":"47_CR18","unstructured":"ISO\/IEC 9126-1. Software Engineering, Product quality, Part 1: Quality model. International Standard (2001)"},{"key":"47_CR19","first-page":"45","volume-title":"Cost-Justifying Usability","author":"C.-M. Karat","year":"1994","unstructured":"Karat, C.-M.: A Business Case Approach to Usability Cost Justification. In: Bias, R., Mayhew, D. (eds.) Cost-Justifying Usability, pp. 45\u201370. Academic Press, London (1994)"},{"issue":"1","key":"47_CR20","doi-asserted-by":"publisher","first-page":"67","DOI":"10.2307\/249410","volume":"23","author":"H.K. Klein","year":"1999","unstructured":"Klein, H.K., Myers, M.D.: A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems. MIS Quarterly\u00a023(1), 67\u201394 (1999)","journal-title":"MIS Quarterly"},{"issue":"5","key":"47_CR21","doi-asserted-by":"publisher","first-page":"27","DOI":"10.1145\/312683.312706","volume":"6","author":"D. Mayhew","year":"1999","unstructured":"Mayhew, D.: Strategic Development of Usability Engineering Function. Interactions\u00a06(5), 27\u201334 (1999)","journal-title":"Interactions"},{"key":"47_CR22","doi-asserted-by":"publisher","DOI":"10.1145\/632716.632805","volume-title":"The usability engineering lifecycle: a practitioner\u2019s handbook for user interface design","author":"D. Mayhew","year":"1999","unstructured":"Mayhew, D.: The usability engineering lifecycle: a practitioner\u2019s handbook for user interface design. Morgan Kaufmann Publishers, San Francisco (1999)"},{"key":"47_CR23","first-page":"9","volume-title":"Cost-Justifying Usability","author":"D. Mayhew","year":"1994","unstructured":"Mayhew, D., Mantei, M.: A Basic Framework for Cost-Justifying Usability Engineering. In: Bias, R., Mayhew, D. (eds.) Cost-Justifying Usability, pp. 9\u201343. Academic Press, London (1994)"},{"key":"47_CR24","volume-title":"Usability engineering","author":"J. Nielsen","year":"1993","unstructured":"Nielsen, J.: Usability engineering. Academic Press, Boston (1993)"},{"key":"47_CR25","first-page":"46","volume-title":"IPCC 1996","author":"K. Ohnemus","year":"1996","unstructured":"Ohnemus, K.: Incorporating Human Factors in the System Development Life Cycle: Marketing and Management Approaches. In: IPCC 1996, pp. 46\u201353. IEEE, Los Alamitos (1996)"},{"key":"47_CR26","first-page":"391","volume-title":"Proc. ECITE 2006","author":"M. Rajanen","year":"2006","unstructured":"Rajanen, M.: Different Approaches to Usability Cost-Benefit Analysis. In: Remenyi, D., Brown, A. (eds.) Proc. ECITE 2006, pp. 391\u2013397. Academic Press, Reading (2006)"},{"key":"47_CR27","first-page":"337","volume-title":"Proc. CHI 2000","author":"S. Rosenbaum","year":"2000","unstructured":"Rosenbaum, S., Rohn, J.A., Humburg, J.: A Toolkit for Strategic Usability: Results from Workshops, Panels, and Surveys. In: Turner, T., Szwillus, G., Czerwinski, M., Paterno, F., Pemberton, S. (eds.) Proc. CHI 2000, pp. 337\u2013344. ACM, New York (2000)"},{"key":"47_CR28","volume-title":"Usability Engineering: Scenario-based Development of Human-Computer Interaction","author":"M. Rosson","year":"2002","unstructured":"Rosson, M., Carroll, J.: Usability Engineering: Scenario-based Development of Human-Computer Interaction. Morgan-Kaufman, San Francisco (2002)"},{"key":"47_CR29","doi-asserted-by":"crossref","first-page":"208","DOI":"10.1145\/584955.584986","volume-title":"Proc. 20th Annual International Conference on Computer Documentation","author":"C. Spinuzzi","year":"2002","unstructured":"Spinuzzi, C.: A Scandinavian Challenge, a US Response: Methodological Assumptions in Scandinavian and US Prototyping Approaches. In: Haramundanis, K., Priestley, M. (eds.) Proc. 20th Annual International Conference on Computer Documentation, pp. 208\u2013215. ACM, New York (2002)"},{"issue":"1","key":"47_CR30","doi-asserted-by":"publisher","first-page":"16","DOI":"10.1145\/268986.268989","volume":"5","author":"L. Tudor","year":"1998","unstructured":"Tudor, L.: Human Factors: Does Your Management Hear You? Interactions\u00a05(1), 16\u201324 (1998)","journal-title":"Interactions"},{"key":"47_CR31","first-page":"471","volume-title":"Proc. of CHI 2002","author":"K. Vredenburg","year":"2002","unstructured":"Vredenburg, K., Mao, J., Smith, P.W., Casey, T.: A survey of user-centered design practice. In: Wixon, D. (ed.) Proc. of CHI 2002, pp. 471\u2013478. ACM, New York (2002)"}],"container-title":["Lecture Notes in Computer Science","Human-Computer Interaction \u2013 INTERACT 2007"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-540-74800-7_47","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,8,22]],"date-time":"2021-08-22T21:56:23Z","timestamp":1629669383000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-540-74800-7_47"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2007]]},"ISBN":["9783540747994","9783540748007"],"references-count":31,"URL":"https:\/\/doi.org\/10.1007\/978-3-540-74800-7_47","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2007]]}}}