{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,29]],"date-time":"2025-12-29T19:00:35Z","timestamp":1767034835464},"publisher-location":"Berlin, Heidelberg","reference-count":31,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"type":"print","value":"9783642035159"},{"type":"electronic","value":"9783642035166"}],"license":[{"start":{"date-parts":[[2009,1,1]],"date-time":"2009-01-01T00:00:00Z","timestamp":1230768000000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2009]]},"DOI":"10.1007\/978-3-642-03516-6_10","type":"book-chapter","created":{"date-parts":[[2009,8,28]],"date-time":"2009-08-28T08:23:58Z","timestamp":1251447838000},"page":"115-126","source":"Crossref","is-referenced-by-count":14,"title":["Shared Service Center vs. Shared Service Network: A Multiple Case Study Analysis of Factors Impacting on Shared Service Configurations"],"prefix":"10.1007","author":[{"given":"J\u00f6rg","family":"Becker","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Bj\u00f6rn","family":"Niehaves","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Andreas","family":"Krause","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"key":"10_CR1","unstructured":"Marco-Sima, J., Macau-Nadal, R., Pastor-Collado, J.: Information Systems Outsourcing in Public Administration: an Emergent Research Topic. In: European and Mediterranean Conference on Information Systems (EMCIS), Valencia, Spain, June 24-26 (2007)"},{"issue":"2","key":"10_CR2","doi-asserted-by":"publisher","first-page":"200","DOI":"10.1111\/j.1467-8500.2008.00582.x","volume":"67","author":"P. Walsh","year":"2008","unstructured":"Walsh, P., McGregor-Lowndes, M., Newton, C.J.: Shared Services: Lessons from the public and private sectors for the nonprofit sector. The Australian Journal of Public Administration\u00a067(2), 200\u2013212 (2008)","journal-title":"The Australian Journal of Public Administration"},{"issue":"2","key":"10_CR3","doi-asserted-by":"publisher","first-page":"121","DOI":"10.1057\/palgrave.ejis.3000673","volume":"16","author":"J.R. Gil-Garcia","year":"2007","unstructured":"Gil-Garcia, J.R., Chengalur-Smith, I., Duchessi, P.: Collaborative e-Government: impediments and benefits of information-sharing projects in the public sector. European Journal of Information Systems\u00a016(2), 121\u2013133 (2007)","journal-title":"European Journal of Information Systems"},{"key":"10_CR4","volume-title":"Shared Services: Adding Value to the Business Units","author":"D.S. Schulman","year":"1999","unstructured":"Schulman, D.S., Dunleavy, J.R., Harmer, M.J., Lusk, J.S.: Shared Services: Adding Value to the Business Units. Wiley, New York (1999)"},{"issue":"4","key":"10_CR5","doi-asserted-by":"crossref","first-page":"281","DOI":"10.3233\/HSM-2007-26405","volume":"26","author":"S. Wang","year":"2007","unstructured":"Wang, S., Wang, H.: Shared services beyond sourcing the back offices: Organizational design. Human Systems Management\u00a026(4), 281\u2013290 (2007)","journal-title":"Human Systems Management"},{"key":"10_CR6","volume-title":"\u201cRakeling\u201d oder die Reform der \u00f6ffentlichen Verwaltung in Deutschland durch Shared Services","author":"F.R. Habbel","year":"2006","unstructured":"Habbel, F.R., Prodoehl, H.G.: \u201cRakeling\u201d oder die Reform der \u00f6ffentlichen Verwaltung in Deutschland durch Shared Services. Winkler & Stenzel, Burgwedel (2006)"},{"issue":"1","key":"10_CR7","doi-asserted-by":"publisher","first-page":"40","DOI":"10.1145\/602421.602444","volume":"46","author":"S. Dawes","year":"2003","unstructured":"Dawes, S., Pr\u00e9fontaine, L.: Understanding new models of collaboration for delivering government services. Communications of the ACM\u00a046(1), 40\u201342 (2003)","journal-title":"Communications of the ACM"},{"issue":"8","key":"10_CR8","first-page":"40","volume":"81","author":"A. Triplett","year":"2000","unstructured":"Triplett, A., Scheumann, J.: Managing shared services with ABM. Strategic Finance\u00a081(8), 40\u201345 (2000)","journal-title":"Strategic Finance"},{"key":"10_CR9","unstructured":"CIO council: Shared Services (2008), http:\/\/www.cio.gov.uk\/shared_services\/introduction\/"},{"key":"10_CR10","unstructured":"Wegener, A.: Kommunale Dienstleistungspartnerschaften. Mit Shared Services zu einer effektiveren Verwaltung. Bertelsmann, G\u00fctersloh (2007)"},{"key":"10_CR11","volume-title":"Essentials of Shared Services","author":"B. Bergeron","year":"2003","unstructured":"Bergeron, B.: Essentials of Shared Services. Wiley, Hoboken (2003)"},{"key":"10_CR12","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/978-3-540-85204-9_1","volume-title":"Electronic Government","author":"M. Sorrentino","year":"2008","unstructured":"Sorrentino, M., Ferro, E.: Does the Answer to eGovernment Lie in Intermunicipal Collaboration? An Exploratory Italian Case Study. In: Wimmer, M.A., Scholl, H.J., Ferro, E. (eds.) EGOV 2008. LNCS, vol.\u00a05184, pp. 1\u201312. Springer, Heidelberg (2008)"},{"key":"10_CR13","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"172","DOI":"10.1007\/978-3-540-85204-9_15","volume-title":"Electronic Government","author":"W. Vries De","year":"2008","unstructured":"De Vries, W.: Unity in Diversity: An Analysis of Inter-governmental Cooperation in the Field of geoICT. In: Wimmer, M.A., Scholl, H.J., Ferro, E. (eds.) EGOV 2008. LNCS, vol.\u00a05184, pp. 172\u2013183. Springer, Heidelberg (2008)"},{"issue":"1","key":"10_CR14","doi-asserted-by":"publisher","first-page":"35","DOI":"10.1108\/17538290810857466","volume":"1","author":"M. Janssen","year":"2008","unstructured":"Janssen, M., Joha, A.: Emerging shared service organisations and the service-oriented enterprise: Critical management issues. Strategic Outsourcing: An International Journal\u00a01(1), 35\u201349 (2008)","journal-title":"Strategic Outsourcing: An International Journal"},{"issue":"1","key":"10_CR15","doi-asserted-by":"publisher","first-page":"107","DOI":"10.1504\/EG.2004.004140","volume":"1","author":"E. Eyob","year":"2004","unstructured":"Eyob, E.: E-government: Breaking the frontiers of inefficiencies in the public sector. Electronic Government\u00a01(1), 107\u2013114 (2004)","journal-title":"Electronic Government"},{"key":"10_CR16","unstructured":"UNDESA: United Nations e-Government Survey 2008. From e-Government to Connected Government. UN Department of Economic and Social Affairs, New York (2008)"},{"issue":"2","key":"10_CR17","doi-asserted-by":"publisher","first-page":"61","DOI":"10.1080\/07421222.1998.11518209","volume":"15","author":"M.A. Smith","year":"1998","unstructured":"Smith, M.A., Mitra, S., Narasimhan, S.: Information Systems Outsourcing: A Study of Pre-Event Firm Characteristics. Journal of Management Information Systems\u00a015(2), 61\u201393 (1998)","journal-title":"Journal of Management Information Systems"},{"issue":"1","key":"10_CR18","first-page":"27","volume":"4","author":"Z. Huang","year":"2003","unstructured":"Huang, Z., Bwoma, P.O.: An overview of critical issues of E-government. Issues of Informational Systems\u00a04(1), 27\u201330 (2003)","journal-title":"Issues of Informational Systems"},{"issue":"2","key":"10_CR19","doi-asserted-by":"publisher","first-page":"214","DOI":"10.1057\/palgrave.ejis.3000611","volume":"15","author":"K.S. Horton","year":"2006","unstructured":"Horton, K.S., Wood-Harper, T.A.: The shaping of I.T. trajectories: evidence from the U.K. public sector. European Journal of Information Systems\u00a015(2), 214\u2013224 (2006)","journal-title":"European Journal of Information Systems"},{"issue":"2","key":"10_CR20","doi-asserted-by":"publisher","first-page":"159","DOI":"10.1016\/S0963-8687(01)00047-6","volume":"10","author":"C.L. Ang","year":"2001","unstructured":"Ang, C.L., Davies, M.A., Finlay, P.N.: An empirical model of IT usage in the Malaysian public sector. Journal of Strategic Information Systems\u00a010(2), 159\u2013174 (2001)","journal-title":"Journal of Strategic Information Systems"},{"issue":"6","key":"10_CR21","doi-asserted-by":"publisher","first-page":"95","DOI":"10.1145\/990680.990687","volume":"47","author":"W. Ke","year":"2004","unstructured":"Ke, W., Wei, K.K.: Successful E-Government in Singapore. Communications of the ACM\u00a047(6), 95\u201399 (2004)","journal-title":"Communications of the ACM"},{"issue":"3","key":"10_CR22","doi-asserted-by":"publisher","first-page":"305","DOI":"10.1016\/S0167-9236(02)00123-9","volume":"34","author":"G. Strejcek","year":"2002","unstructured":"Strejcek, G., Theil, M.: Technology push, legislation pull. E-government in the European Union. Decision Support Systems\u00a034(3), 305\u2013313 (2002)","journal-title":"Decision Support Systems"},{"issue":"4","key":"10_CR23","doi-asserted-by":"publisher","first-page":"269","DOI":"10.1057\/palgrave.ejis.3000479","volume":"12","author":"C.W. Tan","year":"2003","unstructured":"Tan, C.W., Pan, S.L.: Managing e-transformation in the public sector: an e-government study of the Inland Revenue Authority of Singapore (IRAS). European Journal of Information Systems\u00a012(4), 269\u2013281 (2003)","journal-title":"European Journal of Information Systems"},{"issue":"2","key":"10_CR24","doi-asserted-by":"publisher","first-page":"122","DOI":"10.1016\/S0740-624X(01)00066-1","volume":"18","author":"K. Layne","year":"2001","unstructured":"Layne, K., Lee, J.: Developing fully functional E-Government: A four stage model. Government Information Quarterly\u00a018(2), 122\u2013136 (2001)","journal-title":"Government Information Quarterly"},{"issue":"3","key":"10_CR25","doi-asserted-by":"publisher","first-page":"271","DOI":"10.1108\/17506160710778103","volume":"1","author":"M. Janssen","year":"2007","unstructured":"Janssen, M., Joha, A., Weerakkody, V.: Exploring relationships of shared service arrangements in local government. Transforming Government\u00a01(3), 271\u2013284 (2007)","journal-title":"Transforming Government"},{"issue":"2","key":"10_CR26","doi-asserted-by":"publisher","first-page":"251","DOI":"10.2307\/2586011","volume":"94","author":"P. Pierson","year":"2000","unstructured":"Pierson, P.: Increasing Returns, Path Dependence and the Study of Politics. The American Political Science Review\u00a094(2), 251\u2013267 (2000)","journal-title":"The American Political Science Review"},{"key":"10_CR27","unstructured":"Ulbrich, F.: The Adoption of IT-Enabled Management Ideas. Insights from Shared Services in Government Agencies. EFI, Stockholm (2008)"},{"key":"10_CR28","volume-title":"Case Study Research: Design and Methods","author":"R. Yin","year":"2003","unstructured":"Yin, R.: Case Study Research: Design and Methods. Sage, Thousand Oaks (2003)"},{"key":"10_CR29","doi-asserted-by":"publisher","first-page":"29","DOI":"10.1524\/9783486599176","volume-title":"Einf\u00fchrung in die Comparative Politics","author":"H. Barrios","year":"2006","unstructured":"Barrios, H.: Qualitative Methoden des Vergleichs in der Politikwissenschaft. In: Barrios, H., Stefes, C. (eds.) Einf\u00fchrung in die Comparative Politics, pp. 29\u201351. Oldenbourg, Munich (2006)"},{"key":"10_CR30","unstructured":"Mill, J.S.: A System of Logic, New York. Ratiocinative and Inductive (1846)"},{"key":"10_CR31","volume-title":"Qualitative Inhaltsanalyse","author":"P. Mayring","year":"2000","unstructured":"Mayring, P.: Qualitative Inhaltsanalyse. Grundlagen und Techniken. Deutscher Studien Verlag, Weinheim (2000)"}],"container-title":["Lecture Notes in Computer Science","Electronic Government"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-642-03516-6_10","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,10,10]],"date-time":"2021-10-10T00:33:32Z","timestamp":1633826012000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-642-03516-6_10"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2009]]},"ISBN":["9783642035159","9783642035166"],"references-count":31,"URL":"https:\/\/doi.org\/10.1007\/978-3-642-03516-6_10","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2009]]}}}