{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,5]],"date-time":"2024-09-05T18:20:08Z","timestamp":1725560408149},"publisher-location":"Berlin, Heidelberg","reference-count":6,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"type":"print","value":"9783642143182"},{"type":"electronic","value":"9783642143199"}],"license":[{"start":{"date-parts":[[2010,1,1]],"date-time":"2010-01-01T00:00:00Z","timestamp":1262304000000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2010]]},"DOI":"10.1007\/978-3-642-14319-9_24","type":"book-chapter","created":{"date-parts":[[2010,7,21]],"date-time":"2010-07-21T06:55:21Z","timestamp":1279695321000},"page":"276-281","source":"Crossref","is-referenced-by-count":2,"title":["Customer Lifetime Value under Complex Contract Structures"],"prefix":"10.1007","author":[{"given":"Christoph","family":"Heitz","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Andreas","family":"Ruckstuhl","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Marcel","family":"Dettling","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"issue":"1","key":"24_CR1","doi-asserted-by":"publisher","first-page":"17","DOI":"10.1002\/(SICI)1520-6653(199824)12:1<17::AID-DIR3>3.0.CO;2-K","volume":"12","author":"P.D. Berger","year":"1998","unstructured":"Berger, P.D., Nasr, N.I.: Customer lifetime value: Marketing models and applications. Journal of Interactive Marketing\u00a012(1), 17\u201330 (1998)","journal-title":"Journal of Interactive Marketing"},{"key":"24_CR2","volume-title":"Principles of Marketing","author":"P. Kotler","year":"1996","unstructured":"Kotler, P., Armstrong, G.: Principles of Marketing, 7th edn. Prentice Hall, Englewood Cliffs (1996)","edition":"7"},{"issue":"2","key":"24_CR3","doi-asserted-by":"publisher","first-page":"34","DOI":"10.1002\/dir.10032","volume":"16","author":"D. Jain","year":"2002","unstructured":"Jain, D., Singh, S.S.: Customer lifetime value research in marketing: A review and future directions. Journal of Interactive Marketing\u00a016(2), 34\u201346 (2002)","journal-title":"Journal of Interactive Marketing"},{"issue":"2","key":"24_CR4","doi-asserted-by":"publisher","first-page":"139","DOI":"10.1177\/1094670506293810","volume":"9","author":"S. Gupta","year":"2006","unstructured":"Gupta, S., Hanssens, D., Hardie, B., Kahn, W., Kumar, V., Lin, N., Sriram, N.R.S.: Modeling customer lifetime value. Journal of Service Research\u00a09(2), 139\u2013155 (2006)","journal-title":"Journal of Service Research"},{"key":"24_CR5","doi-asserted-by":"publisher","first-page":"43","DOI":"10.1002\/(SICI)1520-6653(200021)14:2<43::AID-DIR4>3.0.CO;2-H","volume":"14","author":"P.E. Pfeifer","year":"2000","unstructured":"Pfeifer, P.E., Carraway, R.L.: Modeling Customer Relationships with Markov Chains. Journal of interactive Marketing\u00a014, 43\u201355 (2000)","journal-title":"Journal of interactive Marketing"},{"key":"24_CR6","volume-title":"Stochastic Processes","author":"S.M. Ross","year":"1995","unstructured":"Ross, S.M.: Stochastic Processes. Wiley, Chichester (1995)"}],"container-title":["Lecture Notes in Business Information Processing","Exploring Services Science"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-642-14319-9_24","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,5,20]],"date-time":"2019-05-20T18:52:21Z","timestamp":1558378341000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-642-14319-9_24"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2010]]},"ISBN":["9783642143182","9783642143199"],"references-count":6,"URL":"https:\/\/doi.org\/10.1007\/978-3-642-14319-9_24","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2010]]}}}