{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,10]],"date-time":"2025-10-10T02:03:13Z","timestamp":1760061793192,"version":"3.40.3"},"publisher-location":"Berlin, Heidelberg","reference-count":38,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"type":"print","value":"9783642174483"},{"type":"electronic","value":"9783642174490"}],"license":[{"start":{"date-parts":[[2010,1,1]],"date-time":"2010-01-01T00:00:00Z","timestamp":1262304000000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2010]]},"DOI":"10.1007\/978-3-642-17449-0_21","type":"book-chapter","created":{"date-parts":[[2011,1,5]],"date-time":"2011-01-05T06:11:18Z","timestamp":1294207878000},"page":"206-212","source":"Crossref","is-referenced-by-count":8,"title":["Determinants of Customer Loyalty for Social Networking Sites"],"prefix":"10.1007","author":[{"given":"Rui","family":"Gu","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Lih-Bin","family":"Oh","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Kanliang","family":"Wang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"issue":"1","key":"21_CR1","doi-asserted-by":"publisher","first-page":"210","DOI":"10.1111\/j.1083-6101.2007.00393.x","volume":"13","author":"D.M. Boyd","year":"2008","unstructured":"Boyd, D.M., Ellison, N.B.: Social network sites: Definition, history, and scholarship. Journal of Computer-Mediated Communication\u00a013(1), 210\u2013230 (2008)","journal-title":"Journal of Computer-Mediated Communication"},{"key":"21_CR2","unstructured":"ComScore, I., \n                      \n                        http:\/\/www.comscore.com\/Press_Events\/Press_Releases\/2008\/08\/Social_Networking_World_Wide\/language\/eng-US"},{"key":"21_CR3","unstructured":"Kazeniac, A.: \n                      \n                        http:\/\/blog.compete.com\/2009\/02\/09\/facebook-myspace-twitter-social-network\/"},{"key":"21_CR4","unstructured":"CNNIC, \n                      \n                        http:\/\/www.cnnic.cn\/uploadfiles\/pdf\/2010\/3\/15\/142705.pdf"},{"key":"21_CR5","unstructured":"CCID, C., \n                      \n                        http:\/\/www.ccidconsulting.com\/en\/insights\/content.asp?Content_id=21144"},{"key":"21_CR6","unstructured":"iResearch, C.G., \n                      \n                        http:\/\/report.iresearch.cn\/Reports\/Charge\/996.html"},{"key":"21_CR7","unstructured":"Chinalabs.com, \n                      \n                        http:\/\/top.chinalabs.com\/ciis_sort.aspx?Sort=0022"},{"key":"21_CR8","unstructured":"ChinaTechNews.com, \n                      \n                        http:\/\/www.chinatechnews.com\/2009\/04\/24\/9636-cr-nielsen-releases-ranking-list-of-chinese-sns-websites"},{"key":"21_CR9","unstructured":"Wang, S., \n                      \n                        http:\/\/www.chinatoday.com.cn\/ctenglish\/se\/txt\/2009-05\/06\/content_194150.htm"},{"key":"21_CR10","unstructured":"iResearch, C.G., \n                      \n                        http:\/\/news.iresearch.cn\/viewpoints\/98899.shtml"},{"key":"21_CR11","unstructured":"Prebluda, A., \n                      \n                        http:\/\/blog.compete.com\/2009\/02\/26\/facebook-myspace\/"},{"issue":"2","key":"21_CR12","doi-asserted-by":"publisher","first-page":"99","DOI":"10.1177\/0092070394222001","volume":"22","author":"A.S. Dick","year":"1994","unstructured":"Dick, A.S., Basu, K.: Customer loyalty: toward an integrated conceptual framework. Journal of the Academy of Marketing Science\u00a022(2), 99\u2013113 (1994)","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"21_CR13","doi-asserted-by":"publisher","first-page":"7","DOI":"10.1108\/09564239810199923","volume":"9","author":"T.W. Andreassen","year":"1998","unstructured":"Andreassen, T.W., Lindestad, B.: Customer loyalty and complex services. International Journal of Service Industry Management\u00a09(1), 7\u201323 (1998)","journal-title":"International Journal of Service Industry Management"},{"issue":"4","key":"21_CR14","doi-asserted-by":"publisher","first-page":"33","DOI":"10.2307\/1252099","volume":"63","author":"R.L. Oliver","year":"1999","unstructured":"Oliver, R.L.: Whence consumer loyalty? Journal of Marketing\u00a063(4), 33\u201344 (1999)","journal-title":"Journal of Marketing"},{"issue":"4","key":"21_CR15","doi-asserted-by":"publisher","first-page":"644","DOI":"10.1086\/209376","volume":"20","author":"B.J. Babin","year":"1994","unstructured":"Babin, B.J., Darden, W.R., Griffin, M.: Work and or fun: measuring hedonic and utilitarian shopping value. Journal of Consumer Research\u00a020(4), 644\u2013656 (1994)","journal-title":"Journal of Consumer Research"},{"issue":"4","key":"21_CR16","doi-asserted-by":"publisher","first-page":"65","DOI":"10.1509\/jmkg.64.4.65.18071","volume":"64","author":"P. Chandon","year":"2000","unstructured":"Chandon, P., Wansink, B., Laurent, G.: A benefit congruency framework of sales promotion effectiveness. Journal of Marketing\u00a064(4), 65\u201381 (2000)","journal-title":"Journal of Marketing"},{"issue":"1","key":"21_CR17","doi-asserted-by":"publisher","first-page":"71","DOI":"10.1509\/jmkg.65.1.71.18132","volume":"65","author":"K.L. Ailawadi","year":"2001","unstructured":"Ailawadi, K.L., Neslin, S.A., Gedenk, K.: Pursuing the value-conscious consumer: store brands versus national brand promotions. Journal of Marketing\u00a065(1), 71\u201389 (2001)","journal-title":"Journal of Marketing"},{"issue":"2","key":"21_CR18","doi-asserted-by":"publisher","first-page":"81","DOI":"10.1509\/jmkg.65.2.81.18255","volume":"65","author":"A. Chaudhuri","year":"2001","unstructured":"Chaudhuri, A., Holbrook, M.B.: The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty. Journal of Marketing\u00a065(2), 81\u201393 (2001)","journal-title":"Journal of Marketing"},{"key":"21_CR19","volume-title":"Consumers","author":"E.J. Arnould","year":"2002","unstructured":"Arnould, E.J., Price, L.L., Zinkhan, G.M.: Consumers. McGraw-Hill, New York (2002)"},{"issue":"3","key":"21_CR20","doi-asserted-by":"publisher","first-page":"92","DOI":"10.2307\/1251707","volume":"46","author":"E.C. Hirschman","year":"1982","unstructured":"Hirschman, E.C., Holbrook, M.B.: Hedonic consumption: emerging concepts, methods and propositions. Journal of Marketing\u00a046(3), 92\u2013101 (1982)","journal-title":"Journal of Marketing"},{"issue":"10-11","key":"21_CR21","doi-asserted-by":"publisher","first-page":"1160","DOI":"10.1016\/j.jbusres.2006.03.008","volume":"59","author":"J.W. Overby","year":"2006","unstructured":"Overby, J.W., Lee, E.J.: The effects of utilitarian and hedonic online shopping value on consumer preference and intentions. Journal of Business Research\u00a059(10-11), 1160\u20131166 (2006)","journal-title":"Journal of Business Research"},{"issue":"9","key":"21_CR22","doi-asserted-by":"publisher","first-page":"974","DOI":"10.1016\/j.jbusres.2006.03.006","volume":"59","author":"M.A. Jones","year":"2006","unstructured":"Jones, M.A., Reynolds, K.E., Arnold, M.J.: Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes. Journal of Business Research\u00a059(9), 974\u2013981 (2006)","journal-title":"Journal of Business Research"},{"issue":"1","key":"21_CR23","first-page":"237","volume":"19","author":"R.L. Oliver","year":"1992","unstructured":"Oliver, R.L.: An investigation of the attribute basis of emotion and related affects in consumption: suggestions for a stage-specific satisfaction framework. Advances in Consumer Research\u00a019(1), 237\u2013244 (1992)","journal-title":"Advances in Consumer Research"},{"issue":"4","key":"21_CR24","doi-asserted-by":"publisher","first-page":"393","DOI":"10.2307\/3151443","volume":"20","author":"P.A. LaBarbera","year":"1983","unstructured":"LaBarbera, P.A., Mazursky, D.: A longitudinal assessment of consumer satisfaction\/dissatisfaction: the dynamic aspect of the cognitive process. Journal of Marketing Research\u00a020(4), 393\u2013404 (1983)","journal-title":"Journal of Marketing Research"},{"issue":"2","key":"21_CR25","doi-asserted-by":"publisher","first-page":"69","DOI":"10.2307\/1251871","volume":"54","author":"M.J. Bitner","year":"1990","unstructured":"Bitner, M.J.: Evaluating service encounters: the effects of physical surroundings and employee responses. Journal of Marketing\u00a054(2), 69\u201382 (1990)","journal-title":"Journal of Marketing"},{"issue":"5","key":"21_CR26","doi-asserted-by":"publisher","first-page":"414","DOI":"10.1108\/09564239710189835","volume":"8","author":"P.G. Patterson","year":"1997","unstructured":"Patterson, P.G., Spreng, R.A.: Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, services context: an empirical examination. International Journal of Service Industry Management\u00a08(5), 414\u2013434 (1997)","journal-title":"International Journal of Service Industry Management"},{"key":"21_CR27","doi-asserted-by":"publisher","first-page":"83","DOI":"10.2307\/1252298","volume":"56","author":"T.A. Oliva","year":"1992","unstructured":"Oliva, T.A., Oliver, R.L., MacMillan, I.C.: A catastrophe model for developing service satisfaction strategies. Journal of Marketing\u00a056, 83\u201395 (1992)","journal-title":"Journal of Marketing"},{"issue":"4","key":"21_CR28","first-page":"156","volume":"4","author":"P. Luarn","year":"2003","unstructured":"Luarn, P., Lin, H.H.: A customer loyalty model for e-service context. Journal of Electronic Commerce Research\u00a04(4), 156\u2013167 (2003)","journal-title":"Journal of Electronic Commerce Research"},{"issue":"3","key":"21_CR29","doi-asserted-by":"publisher","first-page":"271","DOI":"10.1016\/j.im.2005.08.001","volume":"43","author":"H.H. Lin","year":"2006","unstructured":"Lin, H.H., Wang, Y.S.: An examination of the determinants of customer loyalty in mobile commerce contexts. Information & Management\u00a043(3), 271\u2013282 (2006)","journal-title":"Information & Management"},{"issue":"2\/3","key":"21_CR30","doi-asserted-by":"publisher","first-page":"169","DOI":"10.1108\/09604520410528590","volume":"14","author":"Y. Wang","year":"2004","unstructured":"Wang, Y., Lo, H.P., Chi, R., Yang, Y.: An integrated framework for customer value and customer-relationship-management performance: a customer-based perspective from China. Managing Service Quality\u00a014(2\/3), 169\u2013182 (2004)","journal-title":"Managing Service Quality"},{"issue":"3","key":"21_CR31","doi-asserted-by":"publisher","first-page":"175","DOI":"10.1108\/08876040410536486","volume":"18","author":"J. Gummerus","year":"2004","unstructured":"Gummerus, J., Liljander, V., Pura, M., van Riel, A.: Customer loyalty to content-based Web sites: the case of an online health-care service. Journal of Services Marketing\u00a018(3), 175\u2013186 (2004)","journal-title":"Journal of Services Marketing"},{"issue":"4","key":"21_CR32","doi-asserted-by":"publisher","first-page":"411","DOI":"10.1086\/209080","volume":"13","author":"J.W. Alba","year":"1987","unstructured":"Alba, J.W., Hutchinson, J.W.: Dimensions of consumer expertise. Journal of Consumer Research\u00a013(4), 411\u2013454 (1987)","journal-title":"Journal of Consumer Research"},{"issue":"1","key":"21_CR33","doi-asserted-by":"publisher","first-page":"71","DOI":"10.1086\/209383","volume":"21","author":"C.W. Park","year":"1994","unstructured":"Park, C.W., Mothersbaugh, D.L., Feick, L.: Consumer knowledge assessment. Journal of Consumer Research\u00a021(1), 71\u201382 (1994)","journal-title":"Journal of Consumer Research"},{"issue":"2","key":"21_CR34","doi-asserted-by":"publisher","first-page":"164","DOI":"10.1177\/0092070302250900","volume":"31","author":"A.J. Capraro","year":"2003","unstructured":"Capraro, A.J., Broniarczyk, S., Srivastava, R.K.: Factors influencing the likelihood of customer defection: the role of consumer knowledge. Journal of the Academy of Marketing Science\u00a031(2), 164\u2013175 (2003)","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"21_CR35","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1086\/209031","volume":"12","author":"M. Brucks","year":"1985","unstructured":"Brucks, M.: The effects of product class knowledge on information search behavior. Journal of Consumer Research\u00a012(1), 1\u201316 (1985)","journal-title":"Journal of Consumer Research"},{"issue":"3","key":"21_CR36","doi-asserted-by":"publisher","first-page":"673","DOI":"10.1086\/425102","volume":"31","author":"C. Moorman","year":"2004","unstructured":"Moorman, C., Diehl, K., Brinberg, D., Kidwell, B.: Subjective knowledge, search locations, and consumer choice. Journal of Consumer Research\u00a031(3), 673\u2013680 (2004)","journal-title":"Journal of Consumer Research"},{"issue":"3","key":"21_CR37","doi-asserted-by":"publisher","first-page":"135","DOI":"10.1016\/0969-6989(95)00064-X","volume":"3","author":"L. Moutinho","year":"1996","unstructured":"Moutinho, L., Davies, F., Curry, B.: The impact of gender on car buyer satisfaction and loyalty A neural network analysis. Journal of Retailing and Consumer Services\u00a03(3), 135\u2013144 (1996)","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"2","key":"21_CR38","doi-asserted-by":"publisher","first-page":"89","DOI":"10.1016\/S0148-2963(99)00095-8","volume":"54","author":"B.J. Babin","year":"2001","unstructured":"Babin, B.J., Babin, L.: Seeking something different? A model of schema typicality, consumer affect, purchase intentions and perceived shopping value. Journal of Business Research\u00a054(2), 89\u201396 (2001)","journal-title":"Journal of Business Research"}],"container-title":["Lecture Notes in Business Information Processing","Exploring the Grand Challenges for Next Generation E-Business"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-642-17449-0_21","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,5,20]],"date-time":"2019-05-20T19:05:44Z","timestamp":1558379144000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-642-17449-0_21"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2010]]},"ISBN":["9783642174483","9783642174490"],"references-count":38,"URL":"https:\/\/doi.org\/10.1007\/978-3-642-17449-0_21","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2010]]}}}