{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,29]],"date-time":"2025-08-29T09:51:19Z","timestamp":1756461079289,"version":"3.38.0"},"publisher-location":"Berlin, Heidelberg","reference-count":9,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"type":"print","value":"9783642193248"},{"type":"electronic","value":"9783642193255"}],"license":[{"start":{"date-parts":[[2011,1,1]],"date-time":"2011-01-01T00:00:00Z","timestamp":1293840000000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011]]},"DOI":"10.1007\/978-3-642-19325-5_15","type":"book-chapter","created":{"date-parts":[[2011,2,23]],"date-time":"2011-02-23T10:43:31Z","timestamp":1298457811000},"page":"142-151","source":"Crossref","is-referenced-by-count":4,"title":["e-Consumer Online Behavior: A Basis for Obtaining e-Commerce Performance Metrics"],"prefix":"10.1007","author":[{"given":"Pece","family":"Mitrevski","sequence":"first","affiliation":[]},{"given":"Ilija","family":"Hristoski","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"15_CR1","volume-title":"Capacity Planning for Web Services: Metrics, Models, and Methods","author":"D.A. Menasc\u00e9","year":"2002","unstructured":"Menasc\u00e9, D.A., Almeida, V.A.F.: Capacity Planning for Web Services: Metrics, Models, and Methods. Prentice Hall PTR, Upper Saddle River (2002)"},{"key":"15_CR2","doi-asserted-by":"publisher","first-page":"106","DOI":"10.4018\/978-1-59140-799-7.ch018","volume-title":"Encyclopedia of E-Commerce, E-Government and Mobile Commerce","author":"P. Markellou","year":"2006","unstructured":"Markellou, P., Rigou, M., Sirmakessis, S.: A Closer Look to the Online Consumer Behavior. In: Khosrow-Pour, M. (ed.) Encyclopedia of E-Commerce, E-Government and Mobile Commerce, pp. 106\u2013111. Idea Group Reference, USA (2006)"},{"key":"15_CR3","unstructured":"Mitrevski, P., Manceski, G., Gusev, M.: A Framework for Performance Analysis of e-Business Applications. In: Proceedings of the 3rd CiiT Conference on Informatics and Information Technology, Bitola, Macedonia, pp. 107\u2013114 (2002)"},{"key":"15_CR4","unstructured":"Mitrevski, P., Hristoski, I.: Customer Behavior Modeling in e-Commerce. In: Proceedings of the KEFP2007 International Conference \u201cBusiness and Globalization\u201d, Ohrid, Macedonia, vol.\u00a01, pp. 395\u2013401 (2007)"},{"key":"15_CR5","doi-asserted-by":"publisher","DOI":"10.1109\/MASCOT.2000.876578","volume-title":"Scaling for E-Business: Technologies, Models, Performance and Capacity Planning","author":"D.A. Menasc\u00e9","year":"2000","unstructured":"Menasc\u00e9, D.A., Almeida, V.A.F.: Scaling for E-Business: Technologies, Models, Performance and Capacity Planning. Prentice Hall PTR, Upper Saddle River (2000)"},{"key":"15_CR6","volume-title":"Modern Internet Services: Exploiting Service Usage Information for Optimizing Service Management","author":"A. Totok","year":"2009","unstructured":"Totok, A.: Modern Internet Services: Exploiting Service Usage Information for Optimizing Service Management. VDM Verlag Dr. M\u00fcller Aktiengesellschaft & Co. KG, Saarbr\u00fccken (2009)"},{"key":"15_CR7","doi-asserted-by":"crossref","unstructured":"Ciardo, G., Lindemann, C.: Analysis of Deterministic and Stochastic Petri Nets. In: 5th International Workshop on Petri Nets and Performance Models, Toulouse, pp. 160\u2013169 (1993)","DOI":"10.1109\/PNPM.1993.393454"},{"key":"15_CR8","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"166","DOI":"10.1007\/3-540-56863-8_46","volume-title":"Application and Theory of Petri Nets 1993","author":"H. Choi","year":"1993","unstructured":"Choi, H., Kulkarni, V., Trivedi, K.: Transient Analysis of Deterministic and Stochastic Petri Nets. In: Ajmone Marsan, M. (ed.) ICATPN 1993. LNCS, vol.\u00a0691, pp. 166\u2013185. Springer, Heidelberg (1993)"},{"key":"15_CR9","unstructured":"Breuer, L.: Operator-Geometric Solutions for the M\/G\/k Queue and its Variants. Forschungsbericht 00-11, Mathematik\/Informatik, Universit\u00e4t Trier (2000)"}],"container-title":["Communications in Computer and Information Science","ICT Innovations 2010"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-642-19325-5_15","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,3,2]],"date-time":"2025-03-02T22:53:47Z","timestamp":1740956027000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-642-19325-5_15"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2011]]},"ISBN":["9783642193248","9783642193255"],"references-count":9,"URL":"https:\/\/doi.org\/10.1007\/978-3-642-19325-5_15","relation":{},"ISSN":["1865-0929","1865-0937"],"issn-type":[{"type":"print","value":"1865-0929"},{"type":"electronic","value":"1865-0937"}],"subject":[],"published":{"date-parts":[[2011]]}}}