{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,24]],"date-time":"2026-07-24T18:04:24Z","timestamp":1784916264768,"version":"3.55.0"},"publisher-location":"Berlin, Heidelberg","reference-count":20,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"value":"9783642216183","type":"print"},{"value":"9783642216190","type":"electronic"}],"license":[{"start":{"date-parts":[[2011,1,1]],"date-time":"2011-01-01T00:00:00Z","timestamp":1293840000000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011]]},"DOI":"10.1007\/978-3-642-21619-0_59","type":"book-chapter","created":{"date-parts":[[2011,6,18]],"date-time":"2011-06-18T01:49:18Z","timestamp":1308361758000},"page":"476-483","source":"Crossref","is-referenced-by-count":6,"title":["Inherent Usability Problems in Interactive Voice Response Systems"],"prefix":"10.1007","author":[{"given":"Hee-Cheol","family":"Kim","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Deyun","family":"Liu","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ho-Won","family":"Kim","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","reference":[{"key":"59_CR1","unstructured":"Groves, C.: ABS Forms Design Standards Manual Forms Design Standards Manual\u2013 IVR Design Standards, ch. 30 (Novomber 2004)"},{"key":"59_CR2","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-4757-2980-1","volume-title":"Human factors and voice interactive systems","author":"D. Gardner-Bonneau","year":"1999","unstructured":"Gardner-Bonneau, D.: Human factors and voice interactive systems. Kluwer Academic, Norwell (1999)"},{"key":"59_CR3","doi-asserted-by":"publisher","first-page":"205","DOI":"10.1007\/978-1-4757-2980-1_10","volume-title":"Human factors and voice interactive systems","author":"B. Balentine","year":"1999","unstructured":"Balentine, B.: Re-Engineering the speech menu. In: Gardner-Bonneau, D. (ed.) Human factors and voice interactive systems, pp. 205\u2013235. Kluwer Academic, Norwell (1999)"},{"key":"59_CR4","volume-title":"How to build a speech recognition application","author":"B. Balentine","year":"1999","unstructured":"Balentine, B., Morgan: How to build a speech recognition application. Enterprise Integration Group Inc., San Ramon (1999)"},{"key":"59_CR5","doi-asserted-by":"crossref","unstructured":"Karat, C.M., Halverson, M., Horn, D., Karat, J.: Patterns of entry and correction in large vocabulary continuous speech recognition systems. In: Proceedings of the SIGCHI conference on human factors in computing systems, pp. 568\u2013575. ACM Press, New York","DOI":"10.1145\/302979.303160"},{"key":"59_CR6","doi-asserted-by":"crossref","unstructured":"Resnick, P., Virzi, R.A.: Kip and scan: Cleaning up telephone interfaces. In: Proceedings of ACM CHI 1992, pp. 419\u2013426 (1992)","DOI":"10.1145\/142750.142881"},{"key":"59_CR7","unstructured":"Peer, M., Shajahan, P., Irani, P.: Improving Navigation in Touch-Tone Interfaces. In: International Symposium on Human Factors in Telecommunication, 20031201-20031204, Berlin, DE"},{"key":"59_CR8","doi-asserted-by":"publisher","first-page":"75","DOI":"10.1007\/s10772-008-9007-3","volume":"9","author":"P. Irani","year":"2006","unstructured":"Irani, P., Shajahan, P., Kemke, C.: VoiceMarks: restructuring hierarchical voice menus for improving navigation. Int. J. Speech Technol.\u00a09, 75\u201394 (2006)","journal-title":"Int. J. Speech Technol."},{"key":"59_CR9","unstructured":"Walker, B.N., Nance, A., Lindsay, J.: Spearcons: speech-based earcons improve navigation performance in auditory menus. In: Proceedings of the 12th International Conference on Auditory Display (ICAD 2006), pp. 63\u201368 (2006)"},{"key":"59_CR10","doi-asserted-by":"crossref","unstructured":"Brewster, S.A.: Navigating telephone-based interfaces with earcons. In: 12th British Computer Society HCI Conference, Bristol, England, August 12-15 (1997)","DOI":"10.1007\/978-1-4471-3601-9_3"},{"key":"59_CR11","first-page":"885","volume-title":"Representing Hierarchies Using Multiple Synthetic Voices","author":"P. Shajahan","year":"2004","unstructured":"Shajahan, P., Irani, P.: Representing Hierarchies Using Multiple Synthetic Voices, pp. 885\u2013891. IEEE Computer Society, Los Alamitos (2004)"},{"key":"59_CR12","doi-asserted-by":"crossref","unstructured":"Forester, L.: Implications of Research on Human Memory for CALL Design. CALICO Journal\u00a020(1) (September 2002)","DOI":"10.1558\/cj.v20i1.99-126"},{"key":"59_CR13","unstructured":"Schnelle, D., Lyardet, F.: Telecooperation Group, and Darmstadt University of Technology Hochschulstra\u00ffe 10, Voice User Interface Design Patterns"},{"key":"59_CR14","unstructured":"Dey, A.K., Catledge, L.D., Abowd, G.D., Potts, C.: Developing Voice-only Applications in the Absence of Speech Recognition Technology. Georgia Institute of Technology (April 2003)"},{"key":"59_CR15","doi-asserted-by":"crossref","unstructured":"Kim, H.-C.: Weaknesses of Voice Interaction, Networked Computing and Advanced Information Management. In: NCMapos 2008: Fourth International Conference, 2nd edn., pp. 740\u2013745 (2008)","DOI":"10.1109\/NCM.2008.212"},{"key":"59_CR16","doi-asserted-by":"crossref","unstructured":"Arons, B.: Hyperspeech: Navigating in Speech-Only Hypermedia. In: HYPERTEXT 1991: Proceedings of the Third Annual ACM Conference on Hypertext, pp. 133\u2013146 (1991)","DOI":"10.1145\/122974.122989"},{"key":"59_CR17","volume-title":"CHI 1995 Conference on Human Factors in Computing Systems","author":"N. Yankelovich","year":"1995","unstructured":"Yankelovich, N., Levow, G.A., Marx, M.: Designing speechActs: Issues in Speech User Interface. In: CHI 1995 Conference on Human Factors in Computing Systems, May 7-11, Denver, CO (1995)"},{"key":"59_CR18","first-page":"179","volume-title":"VoiceNotes: A Speech Interface for a Hand-Held Voice Notetaker","author":"L.J. Stifelman","year":"1993","unstructured":"Stifelman, L.J., Arons, B., Schmandt, C., Hulteen, E.A.: VoiceNotes: A Speech Interface for a Hand-Held Voice Notetaker, pp. 179\u2013186. ACM, New York (1993)"},{"key":"59_CR19","volume-title":"Voice User Interface Design","author":"M.H. Cohen","year":"2004","unstructured":"Cohen, M.H., Giangola, J.P., Balogh, J.: Voice User Interface Design, February 6. Addison Wesley, Reading (2004)"},{"key":"59_CR20","doi-asserted-by":"crossref","unstructured":"Yankelovich, N., Levow, G.A., Marx, M.: Designing speechActs: Issues in Speech User Interface. In: CHI 1995 Conference on Human Factors in Computing Systems, Denver, CO, May 7-11 (1995); Dey, A.K., Catledge, L.D., Abowd, G.D., Potts, C.: Developing Voice-only Applications in the Absence of Speech Recognition Technology, Georgia Institute of Technology (April 2003)","DOI":"10.1145\/223904.223952"}],"container-title":["Lecture Notes in Computer Science","Human-Computer Interaction. Users and Applications"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-642-21619-0_59","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,3,6]],"date-time":"2025-03-06T09:21:13Z","timestamp":1741252873000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-642-21619-0_59"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2011]]},"ISBN":["9783642216183","9783642216190"],"references-count":20,"URL":"https:\/\/doi.org\/10.1007\/978-3-642-21619-0_59","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2011]]}}}