{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,6]],"date-time":"2024-09-06T03:33:15Z","timestamp":1725593595979},"publisher-location":"Berlin, Heidelberg","reference-count":41,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"type":"print","value":"9783642222023"},{"type":"electronic","value":"9783642222030"}],"license":[{"start":{"date-parts":[[2011,1,1]],"date-time":"2011-01-01T00:00:00Z","timestamp":1293840000000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011]]},"DOI":"10.1007\/978-3-642-22203-0_51","type":"book-chapter","created":{"date-parts":[[2011,6,28]],"date-time":"2011-06-28T00:26:28Z","timestamp":1309220788000},"page":"600-610","source":"Crossref","is-referenced-by-count":4,"title":["Achieving Effective Communication during Requirements Elicitation - A Conceptual Framework"],"prefix":"10.1007","author":[{"given":"Fares","family":"Anwar","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Rozilawati","family":"Razali","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Kamsuriah","family":"Ahmad","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"key":"51_CR1","doi-asserted-by":"crossref","first-page":"78","DOI":"10.1080\/08874417.2006.11645926","volume":"46","author":"C. Davis","year":"2006","unstructured":"Davis, C., Fuller, R., Tremblay, M., Berndt, D.: Communication challenges in requirements elicitation and the use of the repertory grid technique. Journal of Computer Information Systems\u00a046, 78\u201386 (2006)","journal-title":"Journal of Computer Information Systems"},{"key":"51_CR2","doi-asserted-by":"crossref","unstructured":"Cybulski, J., Sarkar, P.: Requirements engineering for web-based information systems. Engineering and managing software requirements, 327\u2013349 (2005)","DOI":"10.1007\/3-540-28244-0_15"},{"key":"51_CR3","unstructured":"McAllister, C.A.: Requirements determination of information systems: User and developer perceptions of factors contributing to misunderstandings. Unpublished doctoral dissertation, Capella University (2006)"},{"key":"51_CR4","unstructured":"Al-Rawas, A., Easterbrook, S., Aeronautics, U.S.N., Administration, S.: Communication problems in requirements engineering: a field study, Citeseer (1996)"},{"key":"51_CR5","doi-asserted-by":"crossref","unstructured":"Price, J., Cybulski, J.: Consensus Making in Requirements Negotiation: the communication perspective. AJIS\u00a013 (2005)","DOI":"10.3127\/ajis.v13i1.72"},{"key":"51_CR6","doi-asserted-by":"publisher","first-page":"419","DOI":"10.1016\/S0950-5849(99)00101-9","volume":"42","author":"H. Saiedian","year":"2000","unstructured":"Saiedian, H., Dale, R.: Requirements engineering: making the connection between the software developer and customer. Information and Software Technology\u00a042, 419\u2013428 (2000)","journal-title":"Information and Software Technology"},{"key":"51_CR7","doi-asserted-by":"crossref","unstructured":"Laporti, V., Borges, M., Braganholo, V.: Athena - A collaborative approach to requirements elicitation. Journal of Computers in Industry, 367\u2013380 (2009)","DOI":"10.1016\/j.compind.2009.02.011"},{"key":"51_CR8","doi-asserted-by":"crossref","first-page":"253","DOI":"10.28945\/360","volume":"1","author":"J. Mann","year":"2002","unstructured":"Mann, J.: IT education\u2019s failure to deliver successful information systems: Now is the time to address the IT-user gap. Journal of Information Technology Education\u00a01, 253\u2013267 (2002)","journal-title":"Journal of Information Technology Education"},{"key":"51_CR9","doi-asserted-by":"crossref","first-page":"179","DOI":"10.28945\/108","volume":"2","author":"W. Friedrich","year":"2007","unstructured":"Friedrich, W., Van Der Poll, J.: Towards a methodology to elicit tacit domain knowledge from users. Interdisciplinary Journal of Information, Knowledge, and Management\u00a02, 179\u2013193 (2007)","journal-title":"Interdisciplinary Journal of Information, Knowledge, and Management"},{"key":"51_CR10","unstructured":"Tuffley, D.: Exploring the IT-User Gap: towards developing communication strategies. QualIt: challenges for qualitative research (2005)"},{"key":"51_CR11","unstructured":"Kumlander, D.: Communication gaps and requirements uncertainties in the information systems design. World Scientific and Engineering Academy and Society (WSEAS), 400\u2013405 (2006)"},{"key":"51_CR12","unstructured":"Gissel, R.L.: Information system requirements determination: Factors impeding stakeholders from reaching common understandings and agreements on requirements (2010)"},{"key":"51_CR13","first-page":"4","volume":"3","author":"K. Galvin","year":"2003","unstructured":"Galvin, K., Wilkinson, C.: The communication process: Impersonal and interpersonal. Making connections: Readings in relational communication\u00a03, 4\u201310 (2003)","journal-title":"Making connections: Readings in relational communication"},{"key":"51_CR14","unstructured":"Zin, A., Pa, N.: Measuring communication gap in software requirements elicitation process. In: World Scientific and Engineering Academy and Society (WSEAS), pp. 66\u201371 (2009)"},{"key":"51_CR15","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1049\/sej.1996.0002","volume":"11","author":"G. Kotonya","year":"1996","unstructured":"Kotonya, G., Sommerville, I.: Requirements engineering with viewpoints. Software Engineering Journal\u00a011, 5\u201318 (1996)","journal-title":"Software Engineering Journal"},{"key":"51_CR16","doi-asserted-by":"publisher","first-page":"243","DOI":"10.1016\/S0963-8687(01)00046-4","volume":"10","author":"C. Urquhart","year":"2001","unstructured":"Urquhart, C.: Analysts and clients in organisational contexts: a conversational perspective. The Journal of Strategic Information Systems\u00a010, 243\u2013262 (2001)","journal-title":"The Journal of Strategic Information Systems"},{"key":"51_CR17","unstructured":"Cybulski, J., Systems, D.U.S.: Understanding problem solving in requirements engineering: debating creativity with IS practitioners. Deakin University School of Information Systems (2003)"},{"key":"51_CR18","doi-asserted-by":"crossref","first-page":"1","DOI":"10.17705\/1jais.00225","volume":"11","author":"S. Chakraborty","year":"2010","unstructured":"Chakraborty, S., Sarker, S.: An Exploration into the Process of Requirements Elicitation: A Grounded Approach. Journal of the Association for Information Systems\u00a011, 1 (2010)","journal-title":"Journal of the Association for Information Systems"},{"key":"51_CR19","first-page":"169","volume-title":"International Conference on Requirements Engineering","author":"A. Hickey","year":"2003","unstructured":"Hickey, A., Davis, A.: Elicitation technique selection: how do experts do it? In: International Conference on Requirements Engineering, pp. 169\u2013178. IEEE, Los Alamitos (2003)"},{"key":"51_CR20","doi-asserted-by":"publisher","first-page":"17","DOI":"10.1109\/TPC.2002.808351","volume":"46","author":"S. Hornik","year":"2003","unstructured":"Hornik, S., Chen, H., Klein, G., Jiang, J.: Communication skills of IS providers: An expectation gap analysis from three stakeholder perspectives. IEEE Transactions on Professional Communication\u00a046, 17\u201334 (2003)","journal-title":"IEEE Transactions on Professional Communication"},{"key":"51_CR21","doi-asserted-by":"publisher","first-page":"215","DOI":"10.1016\/j.ijinfomgt.2004.12.002","volume":"25","author":"H. Chen","year":"2005","unstructured":"Chen, H., Miller, R., Jiang, J., Klein, G.: Communication skills importance and proficiency: perception differences between IS staff and IS users. International Journal of Information Management\u00a025, 215\u2013227 (2005)","journal-title":"International Journal of Information Management"},{"key":"51_CR22","doi-asserted-by":"publisher","first-page":"59","DOI":"10.1145\/1869746.1869764","volume":"1","author":"G. Alkadi","year":"2010","unstructured":"Alkadi, G., Beaubouef, T., Schroeder, R.: The sometimes harsh reality of real world computer science projects. ACM Inroads\u00a01, 59\u201362 (2010)","journal-title":"ACM Inroads"},{"key":"51_CR23","first-page":"228","volume-title":"International Conference on the Quality of Information and Communications Technology","author":"L. Vale","year":"2010","unstructured":"Vale, L., Albuquerque, A., Beserra, P.: Relevant Skills to Requirement Analysts According to the Literature and the Project Managers Perspective. In: International Conference on the Quality of Information and Communications Technology, pp. 228\u2013232. IEEE, Los Alamitos (2010)"},{"key":"51_CR24","doi-asserted-by":"publisher","first-page":"47","DOI":"10.1007\/s007660200004","volume":"7","author":"J. Coughlan","year":"2002","unstructured":"Coughlan, J., Macredie, R.: Effective communication in requirements elicitation: A comparison of methodologies. Requirements Engineering\u00a07, 47\u201360 (2002)","journal-title":"Requirements Engineering"},{"key":"51_CR25","first-page":"939","volume-title":"International Conference on Computer and Information Science","author":"C. Pacheco","year":"2009","unstructured":"Pacheco, C., Garcia, I.: Effectiveness of Stakeholder Identification Methods in Requirements Elicitation: Experimental Results Derived from a Methodical Review. In: International Conference on Computer and Information Science, pp. 939\u2013942. IEEE, Los Alamitos (2009)"},{"key":"51_CR26","doi-asserted-by":"publisher","first-page":"525","DOI":"10.1016\/S0950-5849(03)00032-6","volume":"45","author":"J. Coughlan","year":"2003","unstructured":"Coughlan, J., Lycett, M., Macredie, R.: Communication issues in requirements elicitation: a content analysis of stakeholder experiences. Information and Software Technology\u00a045, 525\u2013537 (2003)","journal-title":"Information and Software Technology"},{"key":"51_CR27","doi-asserted-by":"crossref","unstructured":"Thanasankit, T., Corbitt, B.: Cultural context and its impact on requirements elicitation in Thailand. The Electronic Journal of Information Systems in Developing Countries\u00a01 (2000)","DOI":"10.1002\/j.1681-4835.2000.tb00002.x"},{"key":"51_CR28","first-page":"1275","volume-title":"International Conference on Management of Innovation and Technology (ICMIT)","author":"F. Hayat","year":"2010","unstructured":"Hayat, F., Ali, S., Ehsan, N., Akhtar, A., Bashir, M., Mirza, E.: Requirement elicitation barriers to software industry of Pakistan (impact of cultural and soft issues). In: International Conference on Management of Innovation and Technology (ICMIT), pp. 1275\u20131278. IEEE, Los Alamitos (2010)"},{"key":"51_CR29","first-page":"196","volume-title":"ACM SIGMIS CPR conference on Computer personnel research","author":"T. Hall","year":"2007","unstructured":"Hall, T., Wilson, D., Rainer, A., Jagielska, D.: Communication: the neglected technical skill? In: ACM SIGMIS CPR conference on Computer personnel research, pp. 196\u2013202. ACM, New York (2007)"},{"key":"51_CR30","first-page":"683","volume-title":"19th Australian Conference on Software Engineering","author":"S. Ahmad","year":"2008","unstructured":"Ahmad, S.: Negotiation in the requirements elicitation and analysis process. In: 19th Australian Conference on Software Engineering, pp. 683\u2013689. IEEE, Los Alamitos (2008)"},{"key":"51_CR31","doi-asserted-by":"crossref","unstructured":"Solemon, B., Sahibuddin, S., Ghani, A.: Adoption of Requirements Engineering Practices in Malaysian Software Development Companies. Advances in Software Engineering, 141\u2013150 (2010)","DOI":"10.1007\/978-3-642-17578-7_15"},{"key":"51_CR32","doi-asserted-by":"publisher","first-page":"134","DOI":"10.1049\/iet-sen.2009.0052","volume":"4","author":"U. Erra","year":"2010","unstructured":"Erra, U., Scanniello, G.: Assessing communication media richness in requirements negotiation. Software, IET\u00a04, 134\u2013148 (2010)","journal-title":"Software, IET"},{"key":"51_CR33","unstructured":"Wiegers, K.: Karl Wiegers describes 10 requirements traps to avoid. Software Testing & Quality Engineering\u00a02 (2000)"},{"key":"51_CR34","unstructured":"Fuentes-Fern\u00e1ndez, R., G\u00f3mez-Sanz, J., Pav\u00f3n, J.: Understanding the human context in requirements elicitation. Requirements Engineering, 1\u201317 (2010)"},{"key":"51_CR35","doi-asserted-by":"publisher","first-page":"487","DOI":"10.4236\/jsea.2010.35055","volume":"3","author":"J. Wan","year":"2010","unstructured":"Wan, J., Zhang, H., Wan, D., Huang, D.: Research on Knowledge Creation in Software Requirement Development. Journal of Software Engineering and Applications\u00a03, 487\u2013494 (2010)","journal-title":"Journal of Software Engineering and Applications"},{"key":"51_CR36","doi-asserted-by":"publisher","first-page":"657","DOI":"10.1016\/j.ijproman.2009.01.002","volume":"27","author":"D. Tesch","year":"2009","unstructured":"Tesch, D., Sobol, M., Klein, G., Jiang, J.: User and developer common knowledge: Effect on the success of information system development projects. International Journal of Project Management\u00a027, 657\u2013664 (2009)","journal-title":"International Journal of Project Management"},{"key":"51_CR37","doi-asserted-by":"crossref","unstructured":"Weber, R.P.: Basic Content Analysis, Newbury Park, CA (1990)","DOI":"10.4135\/9781412983488"},{"key":"51_CR38","unstructured":"Zhang, Z.: Effective Requirements Development\u2013A Comparison of Requirements Elicitation Techniques. In: Berki, E., Nummenmaa, J., Sunley, I., Ross, M., Staples, G. (eds.) British Computer Society, pp. 225\u2013240 (2007)"},{"key":"51_CR39","unstructured":"Wiegers, K.E.: Software requirements. Microsoft Press Redmond, WA (2003)"},{"key":"51_CR40","doi-asserted-by":"crossref","unstructured":"Razali, R., Snook, C.F., Poppleton, M.R., Garratt, P.W., Walters, R.J.: Experimental Comparison of the Comprehensibility of a UML-based Formal Specification versus a Textual One. In: International Conference on Evaluation and Assessment in Software Engineering (EASE), British Computer Society, pp. 1\u201311 (2007)","DOI":"10.1145\/1353673.1353680"},{"key":"51_CR41","first-page":"231","volume-title":"International Conference on Software Engineering and Data Mining (SEDM)","author":"R. Razali","year":"2010","unstructured":"Razali, R., Najafi, P., Mirisaee, S.H.: Combining Use Case Diagram and Integrated Definition\u2019s IDEFO\u2014A Preliminary Study. In: International Conference on Software Engineering and Data Mining (SEDM), pp. 231\u2013236. IEEE, Los Alamitos (2010)"}],"container-title":["Communications in Computer and Information Science","Software Engineering and Computer Systems"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-642-22203-0_51","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,6,12]],"date-time":"2019-06-12T12:20:14Z","timestamp":1560342014000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-642-22203-0_51"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2011]]},"ISBN":["9783642222023","9783642222030"],"references-count":41,"URL":"https:\/\/doi.org\/10.1007\/978-3-642-22203-0_51","relation":{},"ISSN":["1865-0929","1865-0937"],"issn-type":[{"type":"print","value":"1865-0929"},{"type":"electronic","value":"1865-0937"}],"subject":[],"published":{"date-parts":[[2011]]}}}