{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,27]],"date-time":"2025-10-27T10:39:23Z","timestamp":1761561563839},"publisher-location":"Berlin, Heidelberg","reference-count":29,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"type":"print","value":"9783642233326"},{"type":"electronic","value":"9783642233333"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011]]},"DOI":"10.1007\/978-3-642-23333-3_22","type":"book-chapter","created":{"date-parts":[[2011,8,24]],"date-time":"2011-08-24T01:08:49Z","timestamp":1314148129000},"page":"252-261","source":"Crossref","is-referenced-by-count":4,"title":["Talking about Public Service Processes"],"prefix":"10.1007","author":[{"given":"Bruna","family":"Diirr","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Renata","family":"Araujo","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Claudia","family":"Cappelli","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"key":"22_CR1","unstructured":"Maia, R.: Democracia e a internet como esfera p\u00fablica virtual: Aproximando as condi\u00e7\u00f5es do discurso e da delibera\u00e7\u00e3o (Democracy and the Internet as a virtual public sphere: Approaching discourse and deliberation conditions), Universidade de Bras\u00edlia (2001) (in Portuguese)"},{"key":"22_CR2","doi-asserted-by":"crossref","unstructured":"Macintosh, A.: Characterizing e-participation in policy-making, In: Proceedings of the 37th Hawaii International Conference on System Sciences (HICSS), Hawaii (2004)","DOI":"10.1109\/HICSS.2004.1265300"},{"issue":"2","key":"22_CR3","doi-asserted-by":"publisher","first-page":"450","DOI":"10.1590\/S0104-62762005000200007","volume":"XI","author":"S.P. Silva","year":"2005","unstructured":"Silva, S.P.: Graus de participa\u00e7\u00e3o democr\u00e1tica no uso da Internet pelos governos das capitais brasileiras (Degrees of democractic participation in the use of the Internet by the Brazilian Government). Opini\u00e3o P\u00fablica\u00a0XI(2), 450\u2013468 (2005) (in Portuguese)","journal-title":"Opini\u00e3o P\u00fablica"},{"key":"22_CR4","unstructured":"Brasil. Carta de Servi\u00e7os ao Cidad\u00e3o (Charter of Services to Citizen) (2008), http:\/\/www.governoeletronico.gov.br\/anexos\/apresentacao-carta-de-servicos-ao-cidadao (in Portuguese)"},{"key":"22_CR5","unstructured":"Ministerio da Cultura, Consulta p\u00fablica para reforma da Lei Rouanet (Public consultation to reform the Rouanet Law) (2009) (in Portuguese), http:\/\/www.blogs.cultura.gov.br\/blogdarouanet\/"},{"key":"22_CR6","unstructured":"Minist\u00e9rio da Justi\u00e7a, Consulta p\u00fablica do Marco Civil da internet (Public consultation of internet civil landmark) (2010) (in Portuguese), http:\/\/www.culturadigital.br\/marcocivil\/"},{"key":"22_CR7","unstructured":"Minist\u00e9rio da Sa\u00fade, Consulta p\u00fablica do Sistema \u00danico de Sa\u00fade (Public consultation of Health System), http:\/\/200.214.130.94\/consultapublica\/index.php (2010) (in Portuguese)"},{"key":"22_CR8","unstructured":"Allen, C.: Tracing the Evolution of Social Software (2004), http:\/\/www.lifewithalacrity.com\/2004\/10\/tracing_the_evo.html"},{"key":"22_CR9","unstructured":"Bryant, T.: Social Software in Academia. Educase Quarterly\u00a0(6), 61\u201364 (2006)"},{"key":"22_CR10","volume-title":"Digital Democracy: Discourse and Decision Making in the Information Age","author":"B.N. Hague","year":"1999","unstructured":"Hague, B.N.: Digital Democracy: Discourse and Decision Making in the Information Age, 1st edn. Routledge, New York (1999)","edition":"1"},{"key":"22_CR11","doi-asserted-by":"crossref","DOI":"10.4135\/9781446211809","volume-title":"Introduction to media and politics","author":"S. Oates","year":"2008","unstructured":"Oates, S.: Introduction to media and politics. Sage Publications, Thousand Oaks (2008)"},{"key":"22_CR12","unstructured":"Shirky, C.: Here comes everybody: The power of organizing without organization. The Penguin Press (2008)"},{"key":"22_CR13","unstructured":"W3C. Melhorando o acesso ao governo com o melhor uso da web (Improving access to government with best use of the Web) (2009) (in Portuguese), http:\/\/www.w3c.br\/divulgacao\/pdf\/gov-web.pdf"},{"key":"22_CR14","unstructured":"Gomes, W.: Transforma\u00e7\u00f5es da pol\u00edtica na era da comunica\u00e7\u00e3o de massa (Politics transformation in the mass communication era), Paulus (2004) (in Portuguese)"},{"key":"22_CR15","unstructured":"Dutta, S., Mia, I.: The global information technology report 2009-2010 \u2013 ICT for sustainability. In: World Economic Forum (2010)"},{"key":"22_CR16","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"12","DOI":"10.1007\/978-3-642-03781-8_2","volume-title":"Electronic Participation","author":"\u00c5. Gr\u00f6nlund","year":"2009","unstructured":"Gr\u00f6nlund, \u00c5.: ICT Is Not Participation Is Not Democracy \u2013 eParticipation Development Models Revisited. In: Macintosh, A., Tambouris, E. (eds.) ePart 2009. LNCS, vol.\u00a05694, pp. 12\u201323. Springer, Heidelberg (2009)"},{"issue":"4","key":"22_CR17","doi-asserted-by":"publisher","first-page":"216","DOI":"10.1080\/01944366908977225","volume":"35","author":"S. Arnstein","year":"1969","unstructured":"Arnstein, S.: A ladder of citizen participation. Journal of the American Institute of Planners\u00a035(4), 216\u2013224 (1969)","journal-title":"Journal of the American Institute of Planners"},{"key":"22_CR18","doi-asserted-by":"publisher","first-page":"355","DOI":"10.1016\/0304-3894(93)85085-S","volume":"33","author":"S. Femers","year":"1993","unstructured":"Femers, S., Wiedemann, P.: Public participation in waste management decision making: Analysis and management of conflicts. Journal of Hazardous Materials\u00a033, 355\u2013368 (1993)","journal-title":"Journal of Hazardous Materials"},{"key":"22_CR19","unstructured":"OECD, Citizens as partners, Handbook on information, consultation and public participation in policy-making (2001)"},{"key":"22_CR20","unstructured":"CGI.br, TIC Governo Eletr\u00f4nico (2010), http:\/\/www.cetic.br\/tic\/egov\/2010\/index.htm"},{"key":"22_CR21","unstructured":"Portal da Prefeitura do Rio (2011), http:\/\/www.rio.rj.gov.br"},{"key":"22_CR22","unstructured":"Brasil (2011), http:\/\/www.brasil.gov.br"},{"key":"22_CR23","doi-asserted-by":"crossref","unstructured":"Hwang, J., Manandhar, S.: Cost-benefit analysis of OPEN system: A case study for Kathmandu Metropolitan City. In: Proceedings of the 4th International Conference on Computer Sciences and Convergence Information Technology (ICCIT 2009), Seoul, pp. 1425\u20131430 (2009)","DOI":"10.1109\/ICCIT.2009.252"},{"key":"22_CR24","doi-asserted-by":"crossref","unstructured":"Miah, S., Gammack, J., Greenfield, G.: An infrastructure for implementing e-participation services in developing countries. In: Proceedings of the 3rd IEEE International Conference on Digital Ecosystems and Technologies (DEST 2009), Istambul, pp. 407\u2013411 (2009)","DOI":"10.1109\/DEST.2009.5276686"},{"key":"22_CR25","doi-asserted-by":"crossref","unstructured":"Berntzen, L.: Enhanced e-Services through partnerships \u2013 Increasing the value of public infrastructure investments. In: Proceedings of the First International Conference on the Digital Society (ICDS 2007), Guadalupe, p. 20 (2007)","DOI":"10.1109\/ICDS.2007.13"},{"key":"22_CR26","unstructured":"Business Dictionary (2011), http:\/\/www.businessdictionary.com\/definition\/process.html"},{"key":"22_CR27","unstructured":"Receita Federal, Declara\u00e7\u00e3o do Imposto sobre a Renda da Pessoa F\u00edsica (Declaration of Incoming Tax) (2011) (in Portuguese), http:\/\/www.receita.fazenda.gov.br\/PessoaFisica\/IRPF\/2011\/Default.htm"},{"key":"22_CR28","unstructured":"C\u00e2mara dos Deputados, Tramita\u00e7\u00e3o de um projeto de lei ordin\u00e1ria (Ordinary Law Processing) (2011) (in Portuguese), http:\/\/www2.camara.gov.br\/atividade-legislativa\/processolegislativo\/fluxo\/plTramitacao"},{"key":"22_CR29","volume-title":"Workflow modeling: Tools for process improvement and application development","author":"A. Sharp","year":"2001","unstructured":"Sharp, A., Mcdermott, P.: Workflow modeling: Tools for process improvement and application development. Artech House Publishers, Boston (2001)"}],"container-title":["Lecture Notes in Computer Science","Electronic Participation"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-642-23333-3_22","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,6,8]],"date-time":"2023-06-08T23:32:29Z","timestamp":1686267149000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-642-23333-3_22"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2011]]},"ISBN":["9783642233326","9783642233333"],"references-count":29,"URL":"https:\/\/doi.org\/10.1007\/978-3-642-23333-3_22","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2011]]}}}