{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,6]],"date-time":"2024-09-06T09:07:09Z","timestamp":1725613629153},"publisher-location":"Berlin, Heidelberg","reference-count":47,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"type":"print","value":"9783642241741"},{"type":"electronic","value":"9783642241758"}],"license":[{"start":{"date-parts":[[2011,1,1]],"date-time":"2011-01-01T00:00:00Z","timestamp":1293840000000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011]]},"DOI":"10.1007\/978-3-642-24175-8_7","type":"book-chapter","created":{"date-parts":[[2011,9,24]],"date-time":"2011-09-24T03:43:56Z","timestamp":1316835836000},"page":"85-99","source":"Crossref","is-referenced-by-count":8,"title":["A Quality-Oriented Business Process Meta-Model"],"prefix":"10.1007","author":[{"given":"Farideh","family":"Heidari","sequence":"first","affiliation":[]},{"given":"Pericles","family":"Loucopoulos","sequence":"additional","affiliation":[]},{"given":"Zoubida","family":"Kedad","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"7_CR1","doi-asserted-by":"publisher","first-page":"124","DOI":"10.1504\/IJBPIM.2009.027780","volume":"4","author":"S. Adam","year":"2009","unstructured":"Adam, S., Reigel, N., Doerr, J.: The Role of Quality Aspect for the Adequacy of Business Process and Business Information Systems. International Journal of Business process Integration and Management\u00a04, 124\u2013133 (2009)","journal-title":"International Journal of Business process Integration and Management"},{"key":"7_CR2","unstructured":"An, L., Jeng, J.J.: On Developing System Dynamics Model for Business Process Simulation. In: Proceedings of the 2005 Winter Simulation Conference, Orlando, FL, USA, pp. 2068\u20132077 (2005)"},{"key":"7_CR3","doi-asserted-by":"publisher","first-page":"219","DOI":"10.1016\/j.ijinfomgt.2008.09.001","volume":"29","author":"R. Angeles","year":"2009","unstructured":"Angeles, R.: Anticipated IT Infrastructure and Supply Chain Integration Capabilities for RFID and their Associated Deployment Outcomes. International Journal of Information Management\u00a029, 219\u2013231 (2009)","journal-title":"International Journal of Information Management"},{"key":"7_CR4","volume-title":"Managing Business Process Flows.","author":"R. Anupindi","year":"1999","unstructured":"Anupindi, R., Chopra, S., Deshmukh, S.D., et al.: Managing Business Process Flows. Prentice-Hall, Inc., Upper Saddle River (1999)"},{"key":"7_CR5","unstructured":"Bachmann, F., Bass, L., Klein, M.: Moving from Quality Attribute Requirements to Architectural Decisions. In: Second International Software Requirements to Architectures (STRAW 2003), Portland, USA (2003)"},{"key":"7_CR6","doi-asserted-by":"publisher","first-page":"73","DOI":"10.1016\/j.scico.2008.01.002","volume":"71","author":"J. Barjis","year":"2008","unstructured":"Barjis, J.: The Importance of Business Modeling in Software Systems Design. Science of Computer programming\u00a071, 73\u201387 (2008)","journal-title":"Science of Computer programming"},{"key":"7_CR7","unstructured":"Boehm, B.: Aids for Identifying Conflicts among Quality Requirements. In: International Conference on Requirements Engineering, ICRE 1996, Colorado, USA (1996)"},{"key":"7_CR8","unstructured":"Cardoso, J., Miller, J., Arnold, J.: Modeling Quality of Service for Workflows and Web Service Processes. LSDIS Lab, Computer Science, University of Georgia. #02-200 (2002)"},{"key":"7_CR9","unstructured":"CMMI Product Team: Capability Maturity Model Integration, CMMI SM for System Engineering and Software Engineering. 1.1 edn. Carnegie Mellon University. CMU\/SEI-2002-TR-001, ESC-TR-2002-001 (2002)"},{"key":"7_CR10","volume-title":"Managing Quality","author":"B.G. Dale","year":"2007","unstructured":"Dale, B.G., van der Wiele, D.T., van Iwaarden, J.: Managing Quality. Blackwell Publishing Ltd., Singapore (2007)"},{"key":"7_CR11","first-page":"277","volume":"36","author":"P. Donzelli","year":"2004","unstructured":"Donzelli, P., Bresciani, P.: Improving Requirements Engineering by Quality Modelling \u2013 A Quality-Based Requirements Engineering Framework. Journal of Research and Practice in Information Technology\u00a036, 277\u2013294 (2004)","journal-title":"Journal of Research and Practice in Information Technology"},{"key":"7_CR12","volume-title":"Business modeling with UML: Business Patterns at Work","author":"H. Eriksson","year":"2000","unstructured":"Eriksson, H., Penker, M.: Business modeling with UML: Business Patterns at Work. Wiley Publishing, New York (2000)"},{"key":"7_CR13","volume-title":"UML 2 Toolkit","author":"H. Eriksson","year":"2004","unstructured":"Eriksson, H., Penker, M., Lynos, B., et al.: UML 2 Toolkit. Wiley Publishing, Indianapolis (2004)"},{"key":"7_CR14","volume-title":"The Management and Control of Quality","author":"J.R. Evans","year":"2004","unstructured":"Evans, J.R., Lindsay, W.M.: The Management and Control of Quality, 6th edn. South-Western College Publishing (Thomson Learning), Cincinnati (2004)","edition":"6"},{"key":"7_CR15","volume-title":"Practical Guide to Business Process Reengineering Using IDEF0","author":"C.G. Feldmann","year":"1998","unstructured":"Feldmann, C.G.: Practical Guide to Business Process Reengineering Using IDEF0. Dorest House Publishing, New York (1998)"},{"key":"7_CR16","first-page":"101","volume":"65","author":"D.A. Garvin","year":"1987","unstructured":"Garvin, D.A.: Competing on the Eight Dimensions of Quality. Harvard Business Review\u00a065, 101\u2013109 (1987)","journal-title":"Harvard Business Review"},{"key":"7_CR17","doi-asserted-by":"crossref","unstructured":"Glinz, M.: On Non-Functional Requirements. In: 15th IEEE International Requirement Engineering Conference, Delhi, India, pp. 21\u201326 (2007)","DOI":"10.1109\/RE.2007.45"},{"key":"7_CR18","unstructured":"Glinz, M.: Improving the Quality of Requirements with Scenarios. In: Proceedings of the Second World Congress for Software Quality (2WCSQ), Yokohama, pp. 55\u201360 (2000)"},{"key":"7_CR19","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"374","DOI":"10.1007\/11538394_26","volume-title":"Business Process Management","author":"A.S. Guceglioglu","year":"2005","unstructured":"Guceglioglu, A.S., Demirors, O.: Using Software Quality Characteristics to Measure Business Process Quality. In: van der Aalst, W.M.P., Benatallah, B., Casati, F., Curbera, F. (eds.) BPM 2005. LNCS, vol.\u00a03649, pp. 374\u2013379. Springer, Heidelberg (2005)"},{"key":"7_CR20","doi-asserted-by":"publisher","first-page":"115","DOI":"10.1007\/978-3-642-01982-1_6","volume-title":"Handbook on Business Process Management","author":"D. Heckl","year":"2010","unstructured":"Heckl, D., Moormann, J.: Process performance management. In: vom Brocke, J., Rosemann, M. (eds.) Handbook on Business Process Management, vol.\u00a01, pp. 115\u2013135. Springer, Berlin (2010)"},{"key":"7_CR21","series-title":"Lecture Notes in Business Information Processing","doi-asserted-by":"publisher","first-page":"80","DOI":"10.1007\/978-3-642-00328-8_8","volume-title":"Business Process Management Workshops","author":"M. Heravizadeh","year":"2009","unstructured":"Heravizadeh, M., Mendling, J., Rosemann, M.: Dimensions of business processes quality (QoBP). In: Ardagna, D., Mecella, M., Yang, J. (eds.) Business Process Management Workshops. Lecture Notes in Business Information Processing, vol.\u00a017, pp. 80\u201391. Springer, Heidelberg (2009)"},{"key":"7_CR22","unstructured":"Heravizadeh, M., Mendling, J., Rosemann, M.: Root Cause Analysis in Business Processes. Qut eprint, Queensland University of Technology (2008)"},{"key":"7_CR23","unstructured":"International Organization for Standardization (ISO): ISO 9000:2000, Quality Management Systems - Fundamentals and Vocabulary (2005), http:\/\/www.Iso.org\/iso\/catalogue_detail?csnumber=29280"},{"key":"7_CR24","first-page":"134","volume":"71","author":"R.S. Kaplan","year":"1993","unstructured":"Kaplan, R.S., Norton, D.P.: Putting the Balanced Scorecard to Work. Harvard Business Review\u00a071, 134\u2013147 (1993)","journal-title":"Harvard Business Review"},{"key":"7_CR25","volume-title":"Industrial engineering","author":"M.I. Khan","year":"2009","unstructured":"Khan, M.I.: Industrial engineering. New Age International Pvt Ltd Publishers, New Delhi (2009)"},{"key":"7_CR26","doi-asserted-by":"publisher","first-page":"67","DOI":"10.1080\/0954412007035","volume":"11","author":"P. Kueng","year":"2000","unstructured":"Kueng, P.: Process Performance Measurement System: A Tool to Support Process-Based Organizations. Total Quality Management\u00a011, 67\u201385 (2000)","journal-title":"Total Quality Management"},{"key":"7_CR27","doi-asserted-by":"publisher","DOI":"10.1002\/0471792535.scard","volume-title":"Quantitative Software Engineering Series","author":"L.M. Laird","year":"2006","unstructured":"Laird, L.M., Brennan, M.C.: Software Measurement and Estimation: a Practical Approach. In: Bernstein, L. (ed.) Quantitative Software Engineering Series. John Wiley & Sons, Hoboken (2006)"},{"key":"7_CR28","doi-asserted-by":"publisher","first-page":"1015","DOI":"10.1016\/S0950-5849(03)00129-0","volume":"45","author":"A. Lindsay","year":"2003","unstructured":"Lindsay, A., Downs, D., Lunn, K.: Business Processes\u2014Attempts to Find a Definition. Information and Software Technology\u00a045, 1015\u20131019 (2003)","journal-title":"Information and Software Technology"},{"key":"7_CR29","doi-asserted-by":"crossref","unstructured":"List, B., Korherr, B.: An Evaluation of Conceptual Business Process Modelling Languages. In: SESSION: Organizational Engineering (OE), Proceedings of the ACM Symposium on Applied Computing, Dijon, France, pp. 1532\u20131539 (2006)","DOI":"10.1145\/1141277.1141633"},{"key":"7_CR30","doi-asserted-by":"publisher","first-page":"352","DOI":"10.1007\/978-3-540-92966-6_20","volume-title":"Design Requirements Engineering: a Ten-Year Perspective","author":"P. Loucopoulos","year":"2009","unstructured":"Loucopoulos, P., Garfield, J.: The Intertwining of Enterprise Strategy and Requirements. In: Lyttinen, K., Loucopoulos, P., Mylopoulos, J., et al. (eds.) Design Requirements Engineering: a Ten-Year Perspective, pp. 352\u2013375. Springer, Cleveland (2009)"},{"key":"7_CR31","doi-asserted-by":"publisher","first-page":"312","DOI":"10.1108\/02635579910262535","volume":"99","author":"W. Luo","year":"1999","unstructured":"Luo, W., Tung, Y.A.: A Framework for Selecting Business Process Modeling Methods. Industrial Management & Data Systems\u00a099, 312\u2013319 (1999)","journal-title":"Industrial Management & Data Systems"},{"key":"7_CR32","doi-asserted-by":"crossref","unstructured":"Mayer, R.J., Menzel, C.P., Painter, M.K., et al.: Information Integration for Concurrent Engineering (IICE): IDEF3 Process Description Capture Method Report (1995)","DOI":"10.21236\/ADA531128"},{"key":"7_CR33","doi-asserted-by":"publisher","first-page":"105","DOI":"10.1046\/j.1365-2575.2000.00075.x","volume":"10","author":"N. Melao","year":"2000","unstructured":"Melao, N., Pidd, M.: A Conceptual Framework for Understanding Business Process and Business Process Modelling. Information Systems Journal\u00a010, 105\u2013129 (2000)","journal-title":"Information Systems Journal"},{"key":"7_CR34","volume-title":"Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT and ITIL","author":"R.R. Moeller","year":"2008","unstructured":"Moeller, R.R.: Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT and ITIL. John Wiley & Sons, NJ (2008)"},{"key":"7_CR35","first-page":"45","volume":"4","author":"J. Murdoch","year":"2000","unstructured":"Murdoch, J., McDermid, J.A.: Modeling Engineering Design Processes with Role Activity Diagrams. Journal of Integrated Design and Process Science\u00a04, 45\u201365 (2000)","journal-title":"Journal of Integrated Design and Process Science"},{"key":"7_CR36","volume-title":"Total Quality Management Text with Cases","author":"J.S. Oakland","year":"2004","unstructured":"Oakland, J.S.: Total Quality Management Text with Cases, 3rd edn. Elsevier Butterworth-Heinemann, Oxford (2004)","edition":"3"},{"key":"7_CR37","unstructured":"Object Management Group: UMLTM Profile for Modeling Quality of Service and Fault Tolerance Characteristics and Mechanisms Specification. 1.1 edn. formal (April 5, 2008)"},{"key":"7_CR38","unstructured":"Object Management Group: BPMN Execution Level Metamodel: Simple Control Flow Partition (2002), http:\/\/www.Bpmn.org\/Documents\/NWG-2002-01-04R2_BPMN_Metamodel.Pdf"},{"key":"7_CR39","unstructured":"Peralta, V., Goasdou\u00e9-Thion, V., Kedad, Z., et al.: Multidimensional Management and Analysis of Quality Measures for CRM Applications in Electricity Company. In: Proceedings of the 14th International Conference for Information Quality (ICIQ), Potsdam, Germany (2009)"},{"key":"7_CR40","doi-asserted-by":"publisher","first-page":"63","DOI":"10.1002\/sdr.206","volume":"17","author":"S.G. Powell","year":"2001","unstructured":"Powell, S.G., Schwaninger, M., Trimble, C.: Measurement and Control of Business Processes. System Dynamics\u00a017, 63\u201391 (2001)","journal-title":"System Dynamics"},{"key":"7_CR41","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-79142-0","volume-title":"Business Process Engineering","author":"A.W. Scheer","year":"1994","unstructured":"Scheer, A.W.: Business Process Engineering, 2nd edn. Springer, Berlin (1994)","edition":"2"},{"key":"7_CR42","doi-asserted-by":"publisher","first-page":"119","DOI":"10.1002\/0471741442.ch6","volume-title":"(Hrsg.): Process-Aware Information Systems : Bridging People and Software Through Process Technology","author":"A.W. Scheer","year":"2005","unstructured":"Scheer, A.W., Thomas, O., Adam, O.: Process Modeling Using Event-driven Process Chains. In: Dumas, M., van der Aalst, W.M.P., ter Hofstede, A.H.M. (eds.) (Hrsg.): Process-Aware Information Systems: Bridging People and Software Through Process Technology, pp. 119\u2013145. Wiley, Hoboken (2005)"},{"key":"7_CR43","doi-asserted-by":"publisher","first-page":"91","DOI":"10.1108\/14637150710721140","volume":"13","author":"D.R. Shaw","year":"2007","unstructured":"Shaw, D.R., Holland, C.P., Kawalek, P., et al.: Elements of a Business Process Management System Theory and Practice. Business Process Management\u00a013, 91\u2013107 (2007)","journal-title":"Business Process Management"},{"key":"7_CR44","volume-title":"Understanding and Applying Value-Added Assessment: Eliminating Business Process Waste","author":"W.E. Trischler","year":"1996","unstructured":"Trischler, W.E.: Understanding and Applying Value-Added Assessment: Eliminating Business Process Waste. ASQC Quality Press, WI (1996)"},{"key":"7_CR45","first-page":"179","volume-title":"BPM & Workflow Handbook 2007","author":"I. Vanderfeesten","year":"2007","unstructured":"Vanderfeesten, I., Cardoso, J., Mendling, J., et al.: Quality Metrics for Business Process Models. In: Fischer, L. (ed.) BPM & Workflow Handbook 2007, pp. 179\u2013190. Future Strategies Inc., Lighthouse Point (2007)"},{"key":"7_CR46","volume-title":"BPMN Modeling and Reference Guide.","author":"S.A. White","year":"2008","unstructured":"White, S.A., Miers, D.: BPMN Modeling and Reference Guide. Future Strategies Inc., Lighthouse Pt (2008)"},{"key":"7_CR47","first-page":"71","volume-title":"Modeling Techniques for Business Process Re-engineering and Benchmarking","author":"M. Zgorzelski","year":"1979","unstructured":"Zgorzelski, M., Zeno, P.: Flowcharts, Data Flows, SADT, IDEF and NIAM for Enterprise Engineering. In: Doumeingts, G., Browne, J. (eds.) Modeling Techniques for Business Process Re-engineering and Benchmarking, 1st edn., pp. 71\u201381. Chapman & Hall, London (1979)","edition":"1"}],"container-title":["Lecture Notes in Business Information Processing","Enterprise and Organizational Modeling and Simulation"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-642-24175-8_7","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,6,16]],"date-time":"2019-06-16T09:40:00Z","timestamp":1560678000000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-642-24175-8_7"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2011]]},"ISBN":["9783642241741","9783642241758"],"references-count":47,"URL":"https:\/\/doi.org\/10.1007\/978-3-642-24175-8_7","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2011]]}}}