{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,27]],"date-time":"2025-03-27T15:05:45Z","timestamp":1743087945415,"version":"3.40.3"},"publisher-location":"Berlin, Heidelberg","reference-count":35,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"type":"print","value":"9783642292613"},{"type":"electronic","value":"9783642292620"}],"license":[{"start":{"date-parts":[[2012,1,1]],"date-time":"2012-01-01T00:00:00Z","timestamp":1325376000000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012]]},"DOI":"10.1007\/978-3-642-29262-0_5","type":"book-chapter","created":{"date-parts":[[2012,3,27]],"date-time":"2012-03-27T13:27:19Z","timestamp":1332854839000},"page":"34-42","source":"Crossref","is-referenced-by-count":0,"title":["Health Care Performance Monitoring Using an Inpatient Reference Process Model and Clinical KPIs"],"prefix":"10.1007","author":[{"given":"Eva","family":"Gattnar","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Okan","family":"Ekinci","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Vesselin","family":"Detschew","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"issue":"3","key":"5_CR1","doi-asserted-by":"publisher","first-page":"162","DOI":"10.1093\/intqhc\/mzn008","volume":"20","author":"O. Groene","year":"2008","unstructured":"Groene, O., Skau, J., Frolich, A.: An international review of projects on hospital performance assessment. International Journal for Quality in Health Care\u00a020(3), 162\u2013171 (2008)","journal-title":"International Journal for Quality in Health Care"},{"issue":"6","key":"5_CR2","doi-asserted-by":"publisher","first-page":"352","DOI":"10.1111\/j.1445-5994.2009.01961.x","volume":"39","author":"B. Copnell","year":"2009","unstructured":"Copnell, B., et al.: Measuring the quality of hospital care: an inventory of indicators. Internal Medicine Journal\u00a039(6), 352\u2013360 (2009)","journal-title":"Internal Medicine Journal"},{"key":"5_CR3","unstructured":"n.e.: Der Einfluss der Prozessreife auf den Erfolg von Telekommunikationsunternehmen, Detecon study (2009), www.detecon.com\/bpm"},{"key":"5_CR4","unstructured":"Gattnar, E., Ekinci, O.: Process Assessment and Improvement Using Capability Maturity Models. In: Podium der Wirtschaft, Recht & Soziales, vol. 22, pp. 121\u2013148. VHK, Altdorf b. Nbg (2011)"},{"key":"5_CR5","unstructured":"Gattnar, E., Ekinci, O.: Qualit\u00e4tsmanagement im Krankenhaus \u2013 Konzepte, Rahmenbedingungen und Standards. In: Podium der Wirtschaft, Recht & Soziales, vol. 21, pp. 67\u2013130. VHK, Altdorf b. Nbg (2011)"},{"key":"5_CR6","doi-asserted-by":"crossref","unstructured":"Mainz, J.: Developing evidence-based clinical indicators: a state of the art methods primer. International Journal for Quality in Health Care 15(supp. 1), i5\u2013i11 (2003)","DOI":"10.1093\/intqhc\/mzg084"},{"key":"5_CR7","doi-asserted-by":"publisher","first-page":"267","DOI":"10.1016\/j.jcrc.2007.01.002","volume":"22","author":"M. Vos de","year":"2007","unstructured":"de Vos, M., et al.: Quality measurement at intensive care units: which indicators should we use? Journal of Critical Care\u00a022, 267\u2013274 (2007)","journal-title":"Journal of Critical Care"},{"issue":"6","key":"5_CR8","doi-asserted-by":"publisher","first-page":"469","DOI":"10.1093\/intqhc\/13.6.469","volume":"13","author":"H.R. Rubin","year":"2001","unstructured":"Rubin, H.R., Pronovost, P., Diette, G.B.: The advantages and disadvantages of process-based measures of health care quality. International Journal for Quality in Health Care\u00a013(6), 469\u2013474 (2001)","journal-title":"International Journal for Quality in Health Care"},{"issue":"6","key":"5_CR9","doi-asserted-by":"publisher","first-page":"489","DOI":"10.1093\/intqhc\/13.6.489","volume":"13","author":"H.R. Rubin","year":"2001","unstructured":"Rubin, H.R., Provonost, P., Diette, G.B.: From a process of care to a measure: the development and testing of a quality indicator. International Journal for Quality in Health Care\u00a013(6), 489\u2013496 (2001)","journal-title":"International Journal for Quality in Health Care"},{"key":"5_CR10","unstructured":"Crossing the Quality Chasm: A new Health System for the 21st Century. Committee on Quality of Health Care in America, Institute of Medicine (IOM), 4th edn. National Academy Press, Washington (2003)"},{"key":"5_CR11","unstructured":"McGlynn, E.A.: Identifying, Categorizing, and Evaluating Health Care Efficiency Measures. Final Report (prepared by the Southern California Evidence-based Practice Center\u2014RAND Corporation, under Contract No. 282-00-0005-21). AHRQ Publication No. 08-0030. Agency for Healthcare Research and Quality, Rockville, MD (2008)"},{"key":"5_CR12","unstructured":"Pencheon, D.: The good indicators guide: understanding how to use and choose indicators. NHS Institute for Innovation and Improvement, Association of Public Health Observatories (APHO) (2007)"},{"key":"5_CR13","doi-asserted-by":"crossref","unstructured":"Gattnar, E., Ekinci, O., Detschew, V.: Event-based Workflow Analysis in Healthcare. In: Proceedings of the 9th International Workshop on Modeling, Simulation, Verification and Validation of Enterprise Information Systems (MSVVEIS 2011), in conjunction with the 13th International Conference on Enterprise Information Systems (ICEIS 2011), pp. 61\u201370. SciTePress (2011)","DOI":"10.5220\/0003587800610070"},{"key":"5_CR14","first-page":"132","volume-title":"Proceedings of the 5th International Workshop on Advances in Quality of Service Management (AQuSerM 2011), in conjunction with 15th IEEE Enterprise Computing Conference (EDOC 2011)","author":"E. Gattnar","year":"2011","unstructured":"Gattnar, E., Ekinci, O., Detschew, V.: Clinical Process Modeling and Performance Measurement in Hospitals. In: Proceedings of the 5th International Workshop on Advances in Quality of Service Management (AQuSerM 2011), in conjunction with 15th IEEE Enterprise Computing Conference (EDOC 2011), pp. 132\u2013140. IEEE Computer Society Press, Los Alamitos (2011)"},{"key":"5_CR15","unstructured":"Gattnar, E., Ekinci, O., Detschew, V.: Interoperable Process Monitoring using Clinical IT-Standards and Healthcare Information Systems. In: Proceedings of the IADIS International Conferences Informatics 2011, Wireless Applications and Computing 2011, Telecommunications, Networks and Systems 2011, pp. 59\u201366. IADIS Press (2011)"},{"key":"5_CR16","unstructured":"Gattnar, E., Ekinci, O., Detschew, V.: An Integrated Approach to Standardized and Automated Extraction of Clinical Process Cycle Times. In: Proceedings of the IADIS International Conferences eHealth 2011, pp. 128\u2013136. IADIS Press (2011)"},{"key":"5_CR17","series-title":"LNBIP","doi-asserted-by":"publisher","first-page":"65","DOI":"10.1007\/978-3-642-25370-6_7","volume-title":"Business Information Systems Workshops","author":"E. Gattnar","year":"2011","unstructured":"Gattnar, E., Ekinci, O., Detschew, V.: A Novel Generic Clinical Reference Process Model for Event-Based Process Times Measurement. In: Abramowicz, W., Maciaszek, L., W\u0119cel, K. (eds.) BIS 2011 Workshops. LNBIP, vol.\u00a097, pp. 65\u201376. Springer, Heidelberg (2011)"},{"issue":"1","key":"5_CR18","first-page":"15","volume":"65","author":"H. Wollersheim","year":"2007","unstructured":"Wollersheim, H., et al.: Clinical indicators: development and applications. The Netherlands Journal of Medicine, Van Zuiden Communications B.V.\u00a065(1), 15\u201322 (2007)","journal-title":"The Netherlands Journal of Medicine, Van Zuiden Communications B.V."},{"key":"5_CR19","first-page":"347","volume":"39","author":"I. Scott","year":"2009","unstructured":"Scott, I., Phelps, G.: Measurement for improvement: getting one to follow the other. International Medicine Journal, Royal Australasian College of Physicians\u00a039, 347\u2013351 (2009)","journal-title":"International Medicine Journal, Royal Australasian College of Physicians"},{"key":"5_CR20","unstructured":"Korherr, B., List, B.: Extending the EPC and the BPMN with Business Process Goals and Performance Measures. In: Proceedings of the 9th International Conference on Enterprise Information Systems (ICEIS 2007) (2007)"},{"key":"5_CR21","doi-asserted-by":"crossref","unstructured":"List, B., Korherr, B.: An Evaluation of Conceptual Business Process Modelling Languages. In: Proceedings of the 21st ACM Symposium on Applied Computing (SAC 2006). ACM Press (2006)","DOI":"10.1145\/1141277.1141633"},{"issue":"1","key":"5_CR22","doi-asserted-by":"publisher","first-page":"114","DOI":"10.1108\/14637151011017976","volume":"16","author":"L. S\u00e1nchez Gonz\u00e1les","year":"2010","unstructured":"S\u00e1nchez Gonz\u00e1les, L., Rubio, F.G.: Measurement in business processes: a systematic review. Business Process Management Journal\u00a016(1), 114\u2013134 (2010)","journal-title":"Business Process Management Journal"},{"key":"5_CR23","first-page":"1","volume-title":"Proceedings of the 33rd Hawaii International Conference on System Science (HICSS-33)","author":"M. zur M\u00fchlen","year":"2000","unstructured":"zur M\u00fchlen, M., Rosemann, M.: Workflow-based process monitoring and controlling-\u2014technical and organizational issues. In: Sprague, R. (ed.) Proceedings of the 33rd Hawaii International Conference on System Science (HICSS-33), pp. 1\u201310. IEEE Computer Society Press, Los Alamitos (2000)"},{"issue":"3","key":"5_CR24","doi-asserted-by":"publisher","first-page":"198","DOI":"10.1007\/s00766-005-0001-x","volume":"10","author":"W.M.P. Aalst van der","year":"2005","unstructured":"van der Aalst, W.M.P.: Business Alignment: Using Process Mining as a Tool for Delta Analysis. Requirements Engineering\u00a010(3), 198\u2013211 (2005)","journal-title":"Requirements Engineering"},{"issue":"2","key":"5_CR25","doi-asserted-by":"publisher","first-page":"237","DOI":"10.1016\/S0169-023X(03)00066-1","volume":"47","author":"W.M.P. Aalst van der","year":"2003","unstructured":"van der Aalst, W.M.P., et al.: Workflow mining: A survey of issues and approaches. Data & Knowledge Engineering\u00a047(2), 237\u2013267 (2003)","journal-title":"Data & Knowledge Engineering"},{"key":"5_CR26","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/3-540-44895-0_1","volume-title":"Business Process Management","author":"W.M.P. Aalst van der","year":"2003","unstructured":"van der Aalst, W.M.P., ter Hofstede, A.H.M., Weske, M.: Business Process Management: A Survey. In: van der Aalst, W.M.P., ter Hofstede, A.H.M., Weske, M. (eds.) BPM 2003. LNCS, vol.\u00a02678, pp. 1\u201312. Springer, Heidelberg (2003)"},{"key":"5_CR27","series-title":"LNBIP","doi-asserted-by":"publisher","first-page":"545","DOI":"10.1007\/978-3-642-12186-9_53","volume-title":"Business Process Management Workshops","author":"J. Ghattas","year":"2010","unstructured":"Ghattas, J., Peleg, M., Soffer, P., Denekamp, Y.: Learning the Context of a Clinical Process. In: Rinderle-Ma, S., Sadiq, S., Leymann, F. (eds.) BPM 2009. LNBIP, vol.\u00a043, pp. 545\u2013556. Springer, Heidelberg (2010)"},{"key":"5_CR28","unstructured":"Jahn, F., Winter, A.: A KPI Framework for Process-based Benchmarking of Hospital Information Systems. In: Proceedings of the 23th International Conference of the European Federation for Medical Informatics (MIE 2011), pp. 542\u2013546. IOS Press (2011)"},{"key":"5_CR29","doi-asserted-by":"publisher","first-page":"39","DOI":"10.1016\/j.datak.2006.04.007","volume":"61","author":"R. Lenz","year":"2007","unstructured":"Lenz, R., Reichert, M.: IT support for healthcare processes \u2013 premises, challenges, perspectives. Data & Knowledge Engineering\u00a061, 39\u201358 (2007)","journal-title":"Data & Knowledge Engineering"},{"key":"5_CR30","unstructured":"Eisentraut, K., et al.: Abbildung klinischer Behandlungspfade als Modelle in der Unified Modeling Language. 53. Jahrestagung der Deutschen Gesellschaft f\u00fcr Medizinische Informatik, Biometrie und Epidemiologie (gmds) (2008)"},{"key":"5_CR31","doi-asserted-by":"crossref","unstructured":"Mauro, C., Happle, T., Sunyaev, A., Krcmar, H., Leitmeister, J.M.: From Medical Processes to Workflows \u2013 Modeling of Clinical Pathways with the Unified Modeling Language. In: Proceedings of 3rd International Conference on Health Informatics (HealthInf 2010), pp. 388\u2013391. INSTICC Press (2010)","DOI":"10.5220\/0002695103880391"},{"key":"5_CR32","doi-asserted-by":"crossref","unstructured":"McGregor, C., et al.: A Structured Approach to Requirements Gathering Creation Using PaJMa Models. In: Proceedings of the International Conference of IEEE Engineering in Medicine and Biology Society, Vancouver, Canada, pp. 1506\u20131509 (2008)","DOI":"10.1109\/IEMBS.2008.4649454"},{"issue":"4","key":"5_CR33","doi-asserted-by":"crossref","first-page":"378","DOI":"10.1055\/s-0038-1634610","volume":"34","author":"A. Winter","year":"1995","unstructured":"Winter, A., Haux, R.: A Three Level graph-based Model for the Management of Computer-Supported Hospital Information Systems. Methods of Information in Medicine\u00a034(4), 378\u2013396 (1995)","journal-title":"Methods of Information in Medicine"},{"key":"5_CR34","unstructured":"Buchauer, A., et al.: 3LGM: Method and Tool to support the management of heterogeneous hospital information systems. Computers in Medicine, Polish Society of Medical Informatics, 72\u201382 (1997)"},{"key":"5_CR35","unstructured":"Becker, J., Fischer, R., Janiesch, C.: Optimizing U.S. Health Care Processes - A Case Study in Business Process Management. In: Proceedings of the 13th Americas Conference on Information Systems (AMCIS 2007) (2007)"}],"container-title":["Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering","Electronic Healthcare"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-642-29262-0_5","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,3,24]],"date-time":"2025-03-24T03:05:55Z","timestamp":1742785555000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-642-29262-0_5"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2012]]},"ISBN":["9783642292613","9783642292620"],"references-count":35,"URL":"https:\/\/doi.org\/10.1007\/978-3-642-29262-0_5","relation":{},"ISSN":["1867-8211","1867-822X"],"issn-type":[{"type":"print","value":"1867-8211"},{"type":"electronic","value":"1867-822X"}],"subject":[],"published":{"date-parts":[[2012]]}}}