{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,29]],"date-time":"2026-04-29T14:24:12Z","timestamp":1777472652847,"version":"3.51.4"},"publisher-location":"Berlin, Heidelberg","reference-count":29,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"value":"9783642308666","type":"print"},{"value":"9783642308673","type":"electronic"}],"license":[{"start":{"date-parts":[[2013,1,1]],"date-time":"2013-01-01T00:00:00Z","timestamp":1356998400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013]]},"DOI":"10.1007\/978-3-642-30867-3_13","type":"book-chapter","created":{"date-parts":[[2012,7,17]],"date-time":"2012-07-17T16:00:06Z","timestamp":1342540806000},"page":"141-152","source":"Crossref","is-referenced-by-count":8,"title":["Customer Knowledge in Value Creation for Software Engineering Process"],"prefix":"10.1007","author":[{"given":"Anne-Maria","family":"Aho","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Lorna","family":"Uden","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"key":"13_CR1","unstructured":"Aho, A.-M.: Value creation of software engineering in the machinery industry \u2013 A case study approach. University of Vaasa. Department of Production. Doctoral thesis (2011)"},{"key":"13_CR2","unstructured":"Aho, A.-M., Uden, L.: Value creation for software engineering in product development. Building Capabilities for Sustainable Global Business: Balancing Corporate Success & Social Good. In: The 12th International Conference of the Society for Global Business and Economic Development (SGBED), Singapore (July 2011)"},{"key":"13_CR3","doi-asserted-by":"publisher","DOI":"10.4018\/978-1-60566-258-9","volume-title":"Customer Knowledge Management: People, Processes and Technology","author":"M. Al-Shammari","year":"2009","unstructured":"Al-Shammari, M.: Customer Knowledge Management: People, Processes and Technology. Information Science Reference, Hershey (2009)"},{"issue":"1","key":"13_CR4","doi-asserted-by":"publisher","first-page":"29","DOI":"10.1111\/j.1468-2370.2008.00251.x","volume":"11","author":"V. Ambrosini","year":"2009","unstructured":"Ambrosini, V., Bowman, C.: What are dynamic capabilities and are they a useful construct in strategic management? International Journal of Management Reviews\u00a011(1), 29\u201349 (2009)","journal-title":"International Journal of Management Reviews"},{"key":"13_CR5","doi-asserted-by":"publisher","first-page":"444","DOI":"10.1016\/j.jom.2009.02.002","volume":"27","author":"G. Anand","year":"2009","unstructured":"Anand, G., Ward, P.T., Tatikonda, M.V., Schilling, D.A.: Dynamic capabilities through continuous improvement infrastructure. Journal of Operations Management\u00a027, 444\u2013461 (2009)","journal-title":"Journal of Operations Management"},{"issue":"2","key":"13_CR6","doi-asserted-by":"publisher","first-page":"175","DOI":"10.1007\/s11575-007-0010-8","volume":"47","author":"M. Augier","year":"2007","unstructured":"Augier, M., Teece, D.J.: Dynamic capabilities and multinational enterprise: Penrosean insights and omissions. Management International Review\u00a047(2), 175\u2013192 (2007)","journal-title":"Management International Review"},{"issue":"9","key":"13_CR7","doi-asserted-by":"publisher","first-page":"1355","DOI":"10.1108\/02635571011087437","volume":"110","author":"V. Barrales-Molina","year":"2010","unstructured":"Barrales-Molina, V., Benitez-Amado, J., Perez-Arostegui, M.N.: Managerial perceptions of the competitive environment and dynamic capabilities generation. Industrial Management & Data Systems\u00a0110(9), 1355\u20131384 (2010)","journal-title":"Industrial Management & Data Systems"},{"issue":"1","key":"13_CR8","doi-asserted-by":"publisher","first-page":"256","DOI":"10.1177\/0149206309350776","volume":"36","author":"I. Barreto","year":"2010","unstructured":"Barreto, I.: Dynamic capabilities: A review of past research and an agenda for the future. Journal of Management\u00a036(1), 256\u2013280 (2010)","journal-title":"Journal of Management"},{"issue":"4","key":"13_CR9","first-page":"649","volume":"18","author":"W. Belkahla","year":"2011","unstructured":"Belkahla, W., Triki, A.: Customer knowledge enabled innovation capability: proposing a measurement scale. Journal of Knowledge Management\u00a018(4), 649\u2013674 (2011)","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"13_CR10","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1111\/1467-8551.00147","volume":"11","author":"C. Bowman","year":"2000","unstructured":"Bowman, C., Ambrosini, V.: Value Creation Versus Value Capture: Towards a Coherent Definition of Value in Strategy. British Journal of Management\u00a011(1), 1\u201315 (2000)","journal-title":"British Journal of Management"},{"issue":"5","key":"13_CR11","doi-asserted-by":"publisher","first-page":"426","DOI":"10.1016\/j.jbusres.2007.01.013","volume":"60","author":"G. Cepeda","year":"2007","unstructured":"Cepeda, G., Vera, D.: Dynamic capabilities and operational capabilities: A knowledge management perspective. Journal of Business Research\u00a060(5), 426\u2013437 (2007)","journal-title":"Journal of Business Research"},{"issue":"5","key":"13_CR12","doi-asserted-by":"publisher","first-page":"589","DOI":"10.1080\/14783360600588158","volume":"17","author":"Y.-H. Chen","year":"2006","unstructured":"Chen, Y.-H., Su, C.-T.: A Kano-CKM Model for Customer Knowledge Discovery. Total Quality Management & Business Excellence\u00a017(5), 589\u2013608 (2006)","journal-title":"Total Quality Management & Business Excellence"},{"key":"13_CR13","doi-asserted-by":"publisher","first-page":"254","DOI":"10.1002\/smj.882","volume":"32","author":"P. Drnevichi","year":"2011","unstructured":"Drnevichi, P., Kriauciunas, A.P.: Clarifying the conditions and limits of the contributions of ordinary and dynamic capabilities to relative firm performance. Strategic Management Journal\u00a032, 254\u2013279 (2011)","journal-title":"Strategic Management Journal"},{"issue":"10\u201311","key":"13_CR14","doi-asserted-by":"publisher","first-page":"1105","DOI":"10.1002\/1097-0266(200010\/11)21:10\/11<1105::AID-SMJ133>3.0.CO;2-E","volume":"21","author":"K.M. Eisenhardt","year":"2000","unstructured":"Eisenhardt, K.M., Martin, J.A.: Dynamic capabilities: What are they? Strategic Management Journal\u00a021(10\u201311), 1105\u20131121 (2000)","journal-title":"Strategic Management Journal"},{"key":"13_CR15","unstructured":"J\u00e4\u00e4skel\u00e4inen, E.: Kone- ja laiteteollisuus. Toimialaraportti 7. Ty\u00f6- ja elinkeinoministeri\u00f6, Helsinki (2009)"},{"issue":"4","key":"13_CR16","doi-asserted-by":"publisher","first-page":"22","DOI":"10.1509\/jimk.18.4.22","volume":"18","author":"S. Khavul","year":"2010","unstructured":"Khavul, S., Peterson, M., Mullens, D., Rasheed, A.A.: Going Global with Innovations from Emerging Economies: Investment in Customer Support Capabilities Pays Off. Journal of International Marketing\u00a018(4), 22\u201342 (2010)","journal-title":"Journal of International Marketing"},{"issue":"7","key":"13_CR17","doi-asserted-by":"publisher","first-page":"1141","DOI":"10.1108\/00251741111151181","volume":"49","author":"S.M. Landroguez","year":"2011","unstructured":"Landroguez, S.M., Castro, C.B., Cepeda-Carri\u00f3n, G.: Creating dynamic capabilities to increase customer value. Management Decision\u00a049(7), 1141\u20131159 (2011)","journal-title":"Management Decision"},{"issue":"4","key":"13_CR18","doi-asserted-by":"publisher","first-page":"59","DOI":"10.1108\/13673270610679363","volume":"10","author":"A.P. Nielsen","year":"2006","unstructured":"Nielsen, A.P.: Understanding dynamic capabilities through knowledge management. Journal of Knowledge Management\u00a010(4), 59\u201371 (2006)","journal-title":"Journal of Knowledge Management"},{"key":"13_CR19","volume-title":"Reframing Business: When the Map Changes the Landscape","author":"R. Normann","year":"2001","unstructured":"Normann, R.: Reframing Business: When the Map Changes the Landscape. John Wiley & Sons, New York (2001)"},{"key":"13_CR20","doi-asserted-by":"crossref","unstructured":"O\u2019Cass, A., Ngo, L.V.: Examining the firm\u2019s value creation process: A managerial perspective of the firm\u2019s value offering strategy and performance. British Journal of Management (2010), doi:10.1111\/j.1467-8551.2010.00694.x (cited on December 12, 2011)","DOI":"10.1111\/j.1467-8551.2010.00694.x"},{"key":"13_CR21","doi-asserted-by":"publisher","first-page":"73","DOI":"10.1016\/j.ijinfomgt.2003.10.002","volume":"24","author":"M. Plessis","year":"2004","unstructured":"Plessis, M., Boon, J.A.: Knowledge management in eBusiness and customer relationship management: South African case study findings. International Journal of Information Management\u00a024, 73\u201386 (2004)","journal-title":"International Journal of Information Management"},{"issue":"13","key":"13_CR22","doi-asserted-by":"publisher","first-page":"1440","DOI":"10.1002\/smj.789","volume":"30","author":"J. Shamsie","year":"2009","unstructured":"Shamsie, J., Martin, X., Miller, D.: In with the old, in with the new: Capabilities, strategies, and performance among the Hollywood studios. Strategic Management Journal\u00a030(13), 1440\u20131452 (2009)","journal-title":"Strategic Management Journal"},{"key":"13_CR23","first-page":"744","volume":"16","author":"H.A. Smith","year":"2005","unstructured":"Smith, H.A., McKeen, J.D.: Developments in Practice XVIII \u2013 Customer Knowledge Management: Adding value for our customers. Communications of the Association for Information Systems\u00a016, 744\u2013755 (2005)","journal-title":"Communications of the Association for Information Systems"},{"key":"13_CR24","unstructured":"Sofianti, T.D., Suryadi, K., Govindaraju, R., Prihartono, B.: Customer Knowledge Co-creation Process in New Product Development. In: Proceedings of the World Congress on Engineering 2010, WCE 2010, London, U.K., June 30-July 2, vol. 1 (2010) ISBN: 978-988-17012-9-9. ISSN: 2078-0958 (Print); ISSN: 2078-0966 (Online)"},{"key":"13_CR25","volume-title":"Economic Analysis and Policy. Working Paper EAP38","author":"D.J. Teece","year":"1990","unstructured":"Teece, D.J., Pisano, G., Shuen, A.: Firm Capabilities, Re-sources and the Concept of Strategy. In: Economic Analysis and Policy. Working Paper EAP38, University of California, Berkeley (1990)"},{"issue":"3","key":"13_CR26","doi-asserted-by":"publisher","first-page":"537","DOI":"10.1093\/icc\/3.3.537-a","volume":"3","author":"D.J. Teece","year":"1994","unstructured":"Teece, D.J., Pisano, G.: The dynamic capabilities of firms: an introduction. Industrial and Corporate Change\u00a03(3), 537\u2013556 (1994)","journal-title":"Industrial and Corporate Change"},{"issue":"7","key":"13_CR27","doi-asserted-by":"publisher","first-page":"509","DOI":"10.1002\/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z","volume":"18","author":"D.J. Teece","year":"1997","unstructured":"Teece, D.J., Pisano, G., Shuen, A.: Dynamic capabilities and strategic management. Strategic Management Journal\u00a018(7), 509\u2013533 (1997)","journal-title":"Strategic Management Journal"},{"issue":"2","key":"13_CR28","doi-asserted-by":"publisher","first-page":"125","DOI":"10.1287\/isre.13.2.125.89","volume":"13","author":"B.C. Wheeler","year":"2002","unstructured":"Wheeler, B.C.: NEBIC: a dynamic capabilities theory for assessing net-enablement. Information Systems Research\u00a013(2), 125\u2013146 (2002)","journal-title":"Information Systems Research"},{"issue":"3","key":"13_CR29","doi-asserted-by":"publisher","first-page":"339","DOI":"10.1287\/orsc.13.3.339.2780","volume":"13","author":"M. Zollo","year":"2002","unstructured":"Zollo, M., Winter, S.: Deliberate learning and the evolution of dynamic capabilities. Organisation Science\u00a013(3), 339\u2013351 (2002)","journal-title":"Organisation Science"}],"container-title":["Advances in Intelligent Systems and Computing","7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-642-30867-3_13","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,2,1]],"date-time":"2023-02-01T00:07:24Z","timestamp":1675210044000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-642-30867-3_13"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2013]]},"ISBN":["9783642308666","9783642308673"],"references-count":29,"URL":"https:\/\/doi.org\/10.1007\/978-3-642-30867-3_13","relation":{},"ISSN":["2194-5357","2194-5365"],"issn-type":[{"value":"2194-5357","type":"print"},{"value":"2194-5365","type":"electronic"}],"subject":[],"published":{"date-parts":[[2013]]}}}