{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,4,7]],"date-time":"2025-04-07T04:03:05Z","timestamp":1743998585355,"version":"3.40.3"},"publisher-location":"Berlin, Heidelberg","reference-count":34,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"type":"print","value":"9783642324383"},{"type":"electronic","value":"9783642324390"}],"license":[{"start":{"date-parts":[[2012,1,1]],"date-time":"2012-01-01T00:00:00Z","timestamp":1325376000000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012]]},"DOI":"10.1007\/978-3-642-32439-0_5","type":"book-chapter","created":{"date-parts":[[2012,8,8]],"date-time":"2012-08-08T01:20:09Z","timestamp":1344388809000},"page":"71-92","source":"Crossref","is-referenced-by-count":2,"title":["Capturing and Aligning Assurance Requirements for Business Services Systems"],"prefix":"10.1007","author":[{"given":"Eric","family":"Dubois","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Sylvain","family":"Kubicki","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Sophie","family":"Ramel","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Andr\u00e9","family":"Rifaut","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"key":"5_CR1","doi-asserted-by":"crossref","unstructured":"Yu, E., Mylopoulos, J.: Understanding \u201dWhy\u201d in Software Process Modeling, Analysis, and Design. In: Proceedings of 16th International Conference on Software Engineering, Sorrento, Italy, May 16-21, pp. 159\u2013168 (1994)","DOI":"10.1109\/ICSE.1994.296775"},{"key":"5_CR2","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"87","DOI":"10.1007\/978-3-540-75563-0_8","volume-title":"Conceptual Modeling - ER 2007","author":"A. Lo","year":"2007","unstructured":"Lo, A., Yu, E.: From Business Models to Service-Oriented Design: A Reference Catalog Approach. In: Parent, C., Schewe, K.-D., Storey, V.C., Thalheim, B. (eds.) ER 2007. LNCS, vol.\u00a04801, pp. 87\u2013101. Springer, Heidelberg (2007)"},{"key":"5_CR3","unstructured":"ISO, ISO\/IEC 15504: Information Technology \u2013 Process Assessment: Part1 - Part5 (2003)"},{"key":"5_CR4","unstructured":"COSO, Internal Control \u2013 Integrated Framework, CSOTC, USA (1994), http:\/\/www.coso.org\/ (retrieved December 1, 2007)"},{"key":"5_CR5","unstructured":"CMM\u00ae: Capability Maturity Model for Software, Software Engineering Measurement and Analysis Initiative, Carnegie Mellon University, USA (2007), http:\/\/www.sei.cmu.edu\/cmm (retrieved December 1, 2007)"},{"key":"5_CR6","unstructured":"Basel Committee on Banking Supervision: International Convergence of Capital Measurement and Capital Standards. Bank for International Settlements Press & Communication, Basel, Switzerland (2004)"},{"key":"5_CR7","unstructured":"IT Infrastructure Library \u2013 Service Delivery, The Stationery Office Edition (2000) ISBN 011 3308671"},{"key":"5_CR8","unstructured":"ISO, ISO\/IEC 20000-1:Information Technology \u2013 Service Management \u2013 Part 1: Specification (2005)"},{"key":"5_CR9","unstructured":"ISO, ISO\/IEC 27005: Information Technology \u2013 Security Techniques \u2013 Information Security Risk Management (2008)"},{"key":"5_CR10","unstructured":"The Sarbanes-Oxley Act of 2002, Pub. L. No. 107-204, 116 Stat. 745, USA. \u201cPublic Company Accounting Reform and Investor Protection Act\u201d (SOX) (July 30, 2002)"},{"key":"5_CR11","doi-asserted-by":"crossref","unstructured":"Ramel, S., Grandry, E., Dubois, E.: Towards a Design Method Supporting the Alignment between Business and Software Services. In: 33rd Annual IEEE International Computer Software and Applications Conference, COMPSAC 2009, Seattle, WA, pp. 349\u2013354 (2009)","DOI":"10.1109\/COMPSAC.2009.53"},{"key":"5_CR12","unstructured":"Rifaut, A., Di Renzo, B., Picard, M.: ISO\/IEC 15504, a Basis for Generally Accepted Sound Process Models in Financial Institutions: A Case Study about Venture Capital Fund Management. In: Proc. Conf. SPICE 2008, Nuremberg (2008)"},{"key":"5_CR13","unstructured":"Rifaut, A., Picard, M., Di Renzo, B.: ISO\/IEC 15504 Process Improvement to Support Basel II Compliance of Operational Risk Management in Financial Institutions. In: Proc. Conf. SPICE 2006, Luxembourg (2006)"},{"key":"5_CR14","doi-asserted-by":"crossref","unstructured":"Rifaut, A., Dubois, E.: Using Goal-Oriented Requirements Engineering for Improving the Quality of ISO\/IEC 15504 based Compliance Assessment Frameworks. In: Proc. IEEE Intl. Conf. On Requirements Engineering (RE 2008), Barcelona. IEEE Press (September 2008)","DOI":"10.1109\/RE.2008.44"},{"key":"5_CR15","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"151","DOI":"10.1007\/11586012_15","volume-title":"Software Process Improvement","author":"A. Rifaut","year":"2005","unstructured":"Rifaut, A.: Goal-Driven Requirements Engineering for Supporting the ISO 15504 Assessment Process. In: Richardson, I., Abrahamsson, P., Messnarz, R. (eds.) EuroSPI 2005. LNCS, vol.\u00a03792, pp. 151\u2013162. Springer, Heidelberg (2005)"},{"key":"5_CR16","unstructured":"Dos Santos, J., Farcot, M., Gr\u00e9goire, B.: SerVal \u2013 an IT-enabled SERvice dedicated VALorisation framework, Reser 2008 (2008)"},{"issue":"3","key":"5_CR17","doi-asserted-by":"publisher","first-page":"26","DOI":"10.1109\/MS.2006.71","volume":"23","author":"J. Gordijn","year":"2006","unstructured":"Gordijn, J., Yu, E., van der Raadt, B.: e-Service Design Using I* and e3 value Modeling. IEEE Software\u00a023(3), 26\u201333 (2006)","journal-title":"IEEE Software"},{"key":"5_CR18","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"319","DOI":"10.1007\/978-3-642-02144-2_27","volume-title":"Advanced Information Systems Engineering","author":"S. Kubicki","year":"2009","unstructured":"Kubicki, S., Dubois, E., Halin, G., Guerriero, A.: Towards a Sustainable Services Innovation in the Construction Sector. In: van Eck, P., Gordijn, J., Wieringa, R. (eds.) CAiSE 2009. LNCS, vol.\u00a05565, pp. 319\u2013333. Springer, Heidelberg (2009)"},{"key":"5_CR19","series-title":"LNBIP","doi-asserted-by":"publisher","first-page":"62","DOI":"10.1007\/978-3-642-13051-9_6","volume-title":"Enterprise, Business-Process and Information Systems Modeling","author":"S. Ramel","year":"2010","unstructured":"Ramel, S., Kubicki, S., Vagner, A., Braye, L.: Viewpoints Reconciliation in Services Design: A Model-Driven Approach for Highly Collaborative Environments. In: Bider, I., Halpin, T., Krogstie, J., Nurcan, S., Proper, E., Schmidt, R., Ukor, R. (eds.) BPMDS 2010 and EMMSAD 2010. LNBIP, vol.\u00a050, pp. 62\u201368. Springer, Heidelberg (2010)"},{"key":"5_CR20","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"430","DOI":"10.1007\/11431855_30","volume-title":"Advanced Information Systems Engineering","author":"A. Mammar","year":"2005","unstructured":"Mammar, A., Ramel, S., Gr\u00e9goire, B., Schmitt, M., Guelfi, N.: Efficient: A Toolset for Building Trusted B2B Transactions. In: Pastor, \u00d3., Falc\u00e3o e Cunha, J. (eds.) CAiSE 2005. LNCS, vol.\u00a03520, pp. 430\u2013445. Springer, Heidelberg (2005)"},{"key":"5_CR21","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"198","DOI":"10.1007\/11951148_13","volume-title":"System Analysis and Modeling: Language Profiles","author":"J.-F. Roy","year":"2006","unstructured":"Roy, J.-F., Kealey, J., Amyot, D.: Towards Integrated Tool Support for the User Requirements Notation. In: Gotzhein, R., Reed, R. (eds.) SAM 2006. LNCS, vol.\u00a04320, pp. 198\u2013215. Springer, Heidelberg (2006)"},{"issue":"2","key":"5_CR22","doi-asserted-by":"publisher","first-page":"159","DOI":"10.1016\/j.engappai.2004.11.017","volume":"18","author":"O. Giorgini","year":"2005","unstructured":"Giorgini, O., Mylopoulos, J., Sebastiani, R.: Goal-Oriented Requirements Analysis and Reasoning in the Tropos ethodology. Engineering Applications of Artificial Intelligence\u00a018(2), 159\u2013171 (2005)","journal-title":"Engineering Applications of Artificial Intelligence"},{"key":"5_CR23","volume-title":"Advances in Service Innovations","author":"Karni","year":"2006","unstructured":"Karni, Kaner: An engineering tool for the conceptual design of service systems. In: Spath, Fahnrich (eds.) Advances in Service Innovations. Springer, NY (2006)"},{"key":"5_CR24","doi-asserted-by":"publisher","first-page":"41","DOI":"10.2307\/1251430","volume":"49","author":"A. Parasuraman","year":"1985","unstructured":"Parasuraman, A., Zeithaml, V.A., Berry, L.: A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing\u00a049, 41\u201350 (1985)","journal-title":"Journal of Marketing"},{"key":"5_CR25","doi-asserted-by":"publisher","first-page":"117","DOI":"10.1023\/A:1016547000822","volume":"12","author":"J. O\u2019Sullivan","year":"2002","unstructured":"O\u2019Sullivan, J., Edmond, D., ter Hofstede, A.: What\u2019s in a Service? Towards Accurate Descriptions of Non-Functional Service Properties. Distributed and Parallel Databases\u00a012, 117\u2013133 (2002)","journal-title":"Distributed and Parallel Databases"},{"key":"5_CR26","unstructured":"Zarvi\u0107, N., Wieringa, R.J., van Daneva, M.: Towards Information Systems Design for Value Webs. In: Proceedings of Workshops of CAiSE 2007, Trondheim, Norway, pp. 453\u2013460. Tapir Academic Press (2007)"},{"issue":"2","key":"5_CR27","doi-asserted-by":"publisher","first-page":"114","DOI":"10.1007\/s00766-003-0169-x","volume":"8","author":"J. Gordijn","year":"2003","unstructured":"Gordijn, J., Akkermans, H.: Value based requirements engineering: Exploring innovative e-commerce idea. Requirements Engineering Journal\u00a08(2), 114\u2013134 (2003)","journal-title":"Requirements Engineering Journal"},{"key":"5_CR28","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"203","DOI":"10.1007\/978-3-540-72988-4_15","volume-title":"Advanced Information Systems Engineering","author":"L.-H. Thevenet","year":"2007","unstructured":"Thevenet, L.-H., Salinesi, C.: Aligning IS to Organization\u2019s Strategy: The InStAl Method. In: Krogstie, J., Opdahl, A.L., Sindre, G. (eds.) CAiSE 2007. LNCS, vol.\u00a04495, pp. 203\u2013217. Springer, Heidelberg (2007)"},{"key":"5_CR29","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"158","DOI":"10.1007\/978-3-540-72988-4_12","volume-title":"Advanced Information Systems Engineering","author":"C. Rolland","year":"2007","unstructured":"Rolland, C., Kaabi, R.S., Kraiem, N.: On ISOA: Intentional Services Oriented Architecture. In: Krogstie, J., Opdahl, A.L., Sindre, G. (eds.) CAiSE 2007. LNCS, vol.\u00a04495, pp. 158\u2013172. Springer, Heidelberg (2007)"},{"key":"5_CR30","volume-title":"ITSM Process Assessment Supporting ITIL (TIPA)","author":"B. Barafort","year":"2009","unstructured":"Barafort, B., Betry, V., Cortina, S., Picard, M., Renault, A., St-Jean, M., Vald\u00e9s, O.: ITSM Process Assessment Supporting ITIL (TIPA). van Haren Publishing, Zaltbommel (2009)"},{"issue":"1","key":"5_CR31","doi-asserted-by":"publisher","first-page":"71","DOI":"10.1109\/MC.2007.33","volume":"40","author":"J. Spohrer","year":"2007","unstructured":"Spohrer, J., Maglio, P.P., Bailey, J., Gruhl, D.: Steps Toward a Science of Service Systems. IEEE Computer\u00a040(1), 71\u201377 (2007)","journal-title":"IEEE Computer"},{"key":"5_CR32","doi-asserted-by":"crossref","unstructured":"Papazoglou, M.P., Traverso, P., Dustdar, S., Leymann, F.: Service-Oriented Computing: State of the Art and Research Challenges. International Journal of Cooperative Information Systems (IJCIS)\u00a017(2) (2008)","DOI":"10.1142\/S0218843008001816"},{"key":"5_CR33","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"246","DOI":"10.1007\/978-3-540-75183-0_18","volume-title":"Business Process Management","author":"A. Lapouchnian","year":"2007","unstructured":"Lapouchnian, A., Yu, Y., Mylopoulos, J.: Requirements-Driven Design and Configuration Management of Business Processes. In: Alonso, G., Dadam, P., Rosemann, M. (eds.) BPM 2007. LNCS, vol.\u00a04714, pp. 246\u2013261. Springer, Heidelberg (2007)"},{"key":"5_CR34","unstructured":"OMG\u2019s MetaObject Facility, http:\/\/www.omg.org\/mof\/"}],"container-title":["Lecture Notes in Computer Science","Business System Management and Engineering"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-642-32439-0_5","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,4,6]],"date-time":"2025-04-06T17:08:11Z","timestamp":1743959291000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-642-32439-0_5"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2012]]},"ISBN":["9783642324383","9783642324390"],"references-count":34,"URL":"https:\/\/doi.org\/10.1007\/978-3-642-32439-0_5","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2012]]}}}