{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,9]],"date-time":"2024-09-09T15:24:57Z","timestamp":1725895497079},"publisher-location":"Berlin, Heidelberg","reference-count":4,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"type":"print","value":"9783642339431"},{"type":"electronic","value":"9783642339448"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012]]},"DOI":"10.1007\/978-3-642-33944-8_14","type":"book-chapter","created":{"date-parts":[[2012,11,29]],"date-time":"2012-11-29T16:29:27Z","timestamp":1354206567000},"page":"154-156","source":"Crossref","is-referenced-by-count":1,"title":["User Centered Development of Automatic E-mail Answering for the Public Sector"],"prefix":"10.1007","author":[{"given":"T.","family":"Cerratto-Pargman","sequence":"first","affiliation":[]},{"given":"O.","family":"Knutsson","sequence":"additional","affiliation":[]},{"given":"E.","family":"Celikten","sequence":"additional","affiliation":[]},{"given":"E.","family":"Sneiders","sequence":"additional","affiliation":[]},{"given":"H.","family":"Dalianis","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"unstructured":"IMAIL research project, \n                  \n                    http:\/\/dsv.su.se\/en\/research\/ithealth\/projects\/imail\/","key":"14_CR1"},{"key":"14_CR2","first-page":"45","volume-title":"The Proceedings of Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research and Projects of IFIP EGOV and ePart 2010","author":"O. Knutsson","year":"2010","unstructured":"Knutsson, O., Cerratto-Pargman, T., Dalianis, H., Rosell, M., Sneiders, E.: Increasing the efficiency and quality of e-mail communication in egovernment using language technology. In: Chappelet, J.-L., Glassey, O., Janssen, M., Macintosh, A., Scholl, J., Tambouris, E., Wimmer, M.A. (eds.) The Proceedings of Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research and Projects of IFIP EGOV and ePart 2010, August 29-September 2, pp. 45\u201352. Trauner Verlag, Lausanne (2010)"},{"key":"14_CR3","volume-title":"Design at Work: Cooperative Design of Computer Systems","author":"F. Kensing","year":"1991","unstructured":"Kensing, F., Madsen, K.: Generating visions: Future workshops and metaphorical design. In: Greenbaum, J., Kyng, M. (eds.) Design at Work: Cooperative Design of Computer Systems. Lawrence Erlbaum, Hillsdale (1991)"},{"key":"14_CR4","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"234","DOI":"10.1007\/978-3-642-19437-5_19","volume-title":"Computational Linguistics and Intelligent Text Processing","author":"H. Dalianis","year":"2011","unstructured":"Dalianis, H., Sj\u00f6bergh, J., Sneiders, E.: Comparing Manual Text Patterns and Machine Learning for Classification of E-Mails for Automatic Answering by a Government Agency. In: Gelbukh, A. (ed.) CICLing 2011, Part II. LNCS, vol.\u00a06609, pp. 234\u2013243. Springer, Heidelberg (2011)"}],"container-title":["Lecture Notes in Computer Science","Human-Computer Interaction, Tourism and Cultural Heritage"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-642-33944-8_14.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,5,4]],"date-time":"2021-05-04T12:27:04Z","timestamp":1620131224000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-642-33944-8_14"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2012]]},"ISBN":["9783642339431","9783642339448"],"references-count":4,"URL":"https:\/\/doi.org\/10.1007\/978-3-642-33944-8_14","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2012]]}}}