{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,28]],"date-time":"2025-03-28T03:05:39Z","timestamp":1743131139440,"version":"3.40.3"},"publisher-location":"Berlin, Heidelberg","reference-count":12,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"type":"print","value":"9783642392252"},{"type":"electronic","value":"9783642392269"}],"license":[{"start":{"date-parts":[[2013,1,1]],"date-time":"2013-01-01T00:00:00Z","timestamp":1356998400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013]]},"DOI":"10.1007\/978-3-642-39226-9_44","type":"book-chapter","created":{"date-parts":[[2013,7,1]],"date-time":"2013-07-01T08:50:48Z","timestamp":1372668648000},"page":"401-409","source":"Crossref","is-referenced-by-count":1,"title":["Interpersonal Service Support Based on Employee\u2019s Activity Model"],"prefix":"10.1007","author":[{"given":"Kentaro","family":"Watanabe","sequence":"first","affiliation":[]},{"given":"Takuichi","family":"Nishimura","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"44_CR1","unstructured":"Miwa, H., Fukuhara, T., Nishimura, T.: Service Process Visualization in Nursing Care Service Using State Transition Model. In: 4th International Conference on Applied Human Factors and Ergonomics, CD-ROM (2012)"},{"key":"44_CR2","unstructured":"Havey, M.: Essential Business Process Modeling. O\u2019Reilly Media (2005)"},{"key":"44_CR3","unstructured":"Davis, F.D.: A Technology Acceptance Model for Empirically Testing New End-User Information Systems: Theory and Results, Doctoral Dissertation. MIT Sloan School of Management, Cambridge (1986)"},{"key":"44_CR4","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"123","DOI":"10.1007\/978-3-642-02556-3_14","volume-title":"Human Interface and the Management of Information. Designing Information Environments","author":"C.J. Lin","year":"2009","unstructured":"Lin, C.J., Yang, C.-W., Lin, S.-B., Lin, S.-F.: A Human Factors Model for Enterprise Resources Planning System Implementation. In: Smith, M.J., Salvendy, G. (eds.) HCI International 2009, Part I. LNCS, vol.\u00a05617, pp. 123\u2013130. Springer, Heidelberg (2009)"},{"key":"44_CR5","first-page":"1","volume-title":"Handbook of Perception and Human Performance","author":"S.K. Card","year":"1986","unstructured":"Card, S.K., Moran, T.P., Newell, A.: The Model Human Processor: An Engineering Model of Human Performance. In: Boff, K.R., Kaufman, L., Thomas, J.P. (eds.) Handbook of Perception and Human Performance, vol.\u00a02, pp. 1\u201335. Wiley-Interscience, New York (1986)"},{"issue":"3","key":"44_CR6","doi-asserted-by":"publisher","first-page":"643","DOI":"10.1111\/j.1475-6773.2006.00502.x","volume":"41","author":"A.L. Tukker","year":"2006","unstructured":"Tukker, A.L., Spear, S.J.: Operational Failures and Interruptions in Hospital Nursing. HSR: Health Services Research\u00a041(3), 643\u2013662 (2006)","journal-title":"HSR: Health Services Research"},{"key":"44_CR7","unstructured":"Object Management Group (OMG): OMG Unified Modeling Language (OMG UML), Infrastructure Version 2.3 (2010)"},{"key":"44_CR8","doi-asserted-by":"publisher","DOI":"10.1201\/9780203643662","volume-title":"Human Factors Methods for Design","author":"C.P. Nemeth","year":"2004","unstructured":"Nemeth, C.P.: Human Factors Methods for Design. CRC Press, Boca Raton (2004)"},{"key":"44_CR9","doi-asserted-by":"publisher","first-page":"704","DOI":"10.1136\/amiajnl-2011-000083","volume":"18","author":"K. Zheng","year":"2011","unstructured":"Zheng, K., Guo, M.H., Hanauer, D.A.: Using the Time and Motion Method to Study Clinical Work Processes and Workflow: Methodological Inconsistencies and a Call for Standardized Research. J. American Medical Informatics Association\u00a018, 704\u2013710 (2011)","journal-title":"J. American Medical Informatics Association"},{"issue":"1","key":"44_CR10","doi-asserted-by":"publisher","first-page":"59","DOI":"10.1016\/j.physa.2006.11.046","volume":"378","author":"A. Pentland","year":"2007","unstructured":"Pentland, A.: Automatic Mapping and Modeling of Human Networks. Physica A: Statistical Mechanics and its Applications\u00a0378(1), 59\u201367 (2007)","journal-title":"Physica A: Statistical Mechanics and its Applications"},{"issue":"2","key":"44_CR11","first-page":"124","volume":"5","author":"S. Kasahara","year":"2010","unstructured":"Kasahara, S., Ohno, Y., Ishii, A., Numasaki, H.: Visualizing the Impact of Interruptions in Nursing Workflow using a Time Process Study. IT Healthcare\u00a05(2), 124\u2013134 (2010)","journal-title":"IT Healthcare"},{"key":"44_CR12","volume-title":"Multi-Agent System: An Introduction to Distributed Artificial Intelligence","author":"J. Ferber","year":"1999","unstructured":"Ferber, J.: Multi-Agent System: An Introduction to Distributed Artificial Intelligence. Addison-Wesley, New York (1999)"}],"container-title":["Lecture Notes in Computer Science","Human Interface and the Management of Information. Information and Interaction for Learning, Culture, Collaboration and Business,"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-642-39226-9_44","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,2,22]],"date-time":"2020-02-22T23:01:55Z","timestamp":1582412515000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-642-39226-9_44"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2013]]},"ISBN":["9783642392252","9783642392269"],"references-count":12,"URL":"https:\/\/doi.org\/10.1007\/978-3-642-39226-9_44","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2013]]}}}