{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,8]],"date-time":"2024-09-08T12:33:08Z","timestamp":1725798788088},"publisher-location":"Berlin, Heidelberg","reference-count":34,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"type":"print","value":"9783662438190"},{"type":"electronic","value":"9783662438206"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014]]},"DOI":"10.1007\/978-3-662-43820-6_14","type":"book-chapter","created":{"date-parts":[[2014,8,12]],"date-time":"2014-08-12T07:27:06Z","timestamp":1407828426000},"page":"349-368","source":"Crossref","is-referenced-by-count":0,"title":["The Development of IT Service Quality Standards in China"],"prefix":"10.1007","author":[{"given":"Mike","family":"Gallivan","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Chen","family":"Tao","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2014,8,13]]},"reference":[{"key":"14_CR1","doi-asserted-by":"crossref","first-page":"413","DOI":"10.2307\/25148767","volume":"30","author":"J Backhouse","year":"2006","unstructured":"Backhouse, J., Hsu, C., & Silva, L. (2006). Circuits of power in creating de jure standards: shaping an international information systems security standard. MIS Quarterly,\n                           30, 413\u2013438.","journal-title":"MIS Quarterly"},{"doi-asserted-by":"crossref","unstructured":"Broadbent, M., Weill, P. & St. Clair, D. (1999). The implications of IT infrastructure for business process redesign, MIS Quarterly, 23, 159\u2013182.","key":"14_CR2","DOI":"10.2307\/249750"},{"issue":"4","key":"14_CR3","first-page":"157","volume":"7","author":"E Carmel","year":"2008","unstructured":"Carmel, E., Gao, G., & Zhang, N. (2008). The maturing chinese offshore it services industry: It takes 10 years to sharpen a sword. MIS Quarterly Executive,\n                           7(4), 157\u2013170.","journal-title":"MIS Quarterly Executive"},{"key":"14_CR4","doi-asserted-by":"publisher","first-page":"1","DOI":"10.2307\/249740","volume":"21","author":"PY Chau","year":"1997","unstructured":"Chau, P. Y., & Tam, K. (1997). Factors affecting the adoption of open systems. MIS Quarterly,\n                           21, 1\u201324.","journal-title":"MIS Quarterly"},{"key":"14_CR5","doi-asserted-by":"publisher","DOI":"10.4135\/9781446279267","volume-title":"Frameworks of power","author":"SR Clegg","year":"1989","unstructured":"Clegg, S. R. (1989). Frameworks of power. CA: Thousand Oaks Sage Press."},{"unstructured":"Davenport, T.D. (2005). The coming commoditization of processes. Harvard Business Review 1\u20138.","key":"14_CR6"},{"issue":"1","key":"14_CR7","doi-asserted-by":"publisher","first-page":"70","DOI":"10.2307\/2555589","volume":"16","author":"J Farrell","year":"1985","unstructured":"Farrell, J., & Saloner, G. (1985). Standardization, compatibility, and innovation. Rand Journal of Economics,\n                           16(1), 70\u201383.","journal-title":"Rand Journal of Economics"},{"issue":"4","key":"14_CR8","doi-asserted-by":"publisher","first-page":"391","DOI":"10.1111\/j.1365-2575.2007.00262.x","volume":"17","author":"P Gao","year":"2007","unstructured":"Gao, P. (2007). Counter-networks in standardization: A perspective of developing countries. Information Systems Journal,\n                           17(4), 391\u2013420.","journal-title":"Information Systems Journal"},{"issue":"1","key":"14_CR9","first-page":"151","volume":"23","author":"P Gao","year":"2008","unstructured":"Gao, P. (2008). WAPI: A Chinese attempt to establish wireless standards and the international coalition that resisted. Communications of the AIS,\n                           23(1), 151\u2013162.","journal-title":"Communications of the AIS"},{"key":"14_CR10","doi-asserted-by":"publisher","first-page":"23","DOI":"10.1287\/orsc.8.1.23","volume":"8","author":"P Hart","year":"1997","unstructured":"Hart, P., & Saunders, C. S. (1997). Power and trust: Critical factors in the adoption and use of electronic data interchange. Organization Science,\n                           8, 23\u201338.","journal-title":"Organization Science"},{"issue":"4","key":"14_CR11","first-page":"87","volume":"14","author":"P Hart","year":"1998","unstructured":"Hart, P., & Saunders, C. S. (1998). Emerging electronic partnerships: Antecedents and dimensions of EDI use from the supplier\u2019s perspective. Journal of MIS,\n                           14(4), 87\u2013111.","journal-title":"Journal of MIS"},{"key":"14_CR12","volume-title":"Culture\u2019s consequences: comparing values, behaviors, institutions, and organizations across nations","author":"G Hofstede","year":"2001","unstructured":"Hofstede, G. (2001). Culture\u2019s consequences: comparing values, behaviors, institutions, and organizations across nations. New York: Holden Press."},{"issue":"4","key":"14_CR13","doi-asserted-by":"publisher","first-page":"4","DOI":"10.1016\/0090-2616(88)90009-5","volume":"16","author":"G Hofstede","year":"1988","unstructured":"Hofstede, G., & Bond, M. H. (1988). The confucian connection: from cultural roots to economic growth. Organizational Dynamics,\n                           16(4), 4\u201321.","journal-title":"Organizational Dynamics"},{"unstructured":"King, J. L. & Lyytinen, K. (2003). Call for papers: Standard making: A critical research frontier for information systems, MIS Quarterly, 27, i-iv.","key":"14_CR14"},{"doi-asserted-by":"crossref","unstructured":"King, J. L. and Lyytinen, K. (2006) Standard making: A critical research frontier for IS research. MIS Quarterly, 30, 405\u2013411.","key":"14_CR15","DOI":"10.2307\/25148766"},{"key":"14_CR16","doi-asserted-by":"publisher","first-page":"33","DOI":"10.2307\/248698","volume":"13","author":"AS Lee","year":"1989","unstructured":"Lee, A. S. (1989). A scientific methodology for MIS case studies. MIS Quarterly,\n                           13, 33\u201357.","journal-title":"MIS Quarterly"},{"key":"14_CR17","doi-asserted-by":"publisher","first-page":"177","DOI":"10.1016\/j.jsis.2005.10.002","volume":"15","author":"H Lee","year":"2006","unstructured":"Lee, H., & Oh, S. (2006). A standards war waged by a developing country: Understanding international standard setting from actor-network perspective. Journal of Strategic Information Systems,\n                           15, 177\u2013195.","journal-title":"Journal of Strategic Information Systems"},{"key":"14_CR18","doi-asserted-by":"publisher","first-page":"149","DOI":"10.1016\/S0308-5961(02)00006-X","volume":"26","author":"K Lyytinen","year":"2002","unstructured":"Lyytinen, K., & Fomin, V. (2002). Achieving high momentum in the evolution of wireless infrastructures: The battle over 1G solutions. Telecommunications Policy,\n                           26, 149\u2013170.","journal-title":"Telecommunications Policy"},{"key":"14_CR19","doi-asserted-by":"publisher","first-page":"97","DOI":"10.1016\/S0308-5961(02)00002-2","volume":"26","author":"K Lyytinen","year":"2002","unstructured":"Lyytinen, K., & King, J. (2002). Around the cradle of the wireless revolution: The emergence and evolution of cellular telephony. Telecommunications Policy,\n                           26, 97\u2013100.","journal-title":"Telecommunications Policy"},{"key":"14_CR20","doi-asserted-by":"publisher","first-page":"484","DOI":"10.1145\/214762.214766","volume":"30","author":"T Malone","year":"1987","unstructured":"Malone, T., Yates, J., & Benjamin, R. (1987). Electronic markets and electronic hierarchies: Effects of IT on market structure and corporate strategies. Communications of the ACM,\n                           30, 484\u2013497.","journal-title":"Communications of the ACM"},{"key":"14_CR21","doi-asserted-by":"crossref","first-page":"439","DOI":"10.2307\/25148768","volume":"30","author":"ML Markus","year":"2006","unstructured":"Markus, M. L., Steinfield, C. W., Wigand, R. T., & Minton, G. (2006). Industry-wide IS standardization as collective action: The case of the US residential mortgage industry. MIS Quarterly,\n                           30, 439\u2013465.","journal-title":"MIS Quarterly"},{"key":"14_CR22","doi-asserted-by":"publisher","first-page":"219","DOI":"10.1016\/j.im.2010.02.003","volume":"47","author":"B McNaughton","year":"2010","unstructured":"McNaughton, B., Ray, P., & Lewis, L. (2010). Designing an evaluation framework for IT service management. Information & Management,\n                           47, 219\u2013222.","journal-title":"Information & Management"},{"issue":"1","key":"14_CR23","first-page":"207","volume":"16","author":"R Montealegre","year":"1999","unstructured":"Montealegre, R. (1999). A temporal model of institutional interventions for information technology adoption in less-developed countries. Journal of MIS,\n                           16(1), 207\u2013232.","journal-title":"Journal of MIS"},{"doi-asserted-by":"crossref","unstructured":"Myers, M. D. (1999). Investigating information systems with ethnographic research. Communications of the AIS, 2(4).","key":"14_CR24","DOI":"10.17705\/1CAIS.00223"},{"issue":"2","key":"14_CR25","doi-asserted-by":"publisher","first-page":"109","DOI":"10.1046\/j.1365-2575.1997.00013.x","volume":"7","author":"J Nandhakumar","year":"1997","unstructured":"Nandhakumar, J., & Jones, M. (1997). Too close for comfort? distance and engagement in interpretive information systems research. Information Systems Journal,\n                           7(2), 109\u2013131.","journal-title":"Information Systems Journal"},{"issue":"4","key":"14_CR26","first-page":"420","volume":"67","author":"LL Parasuraman","year":"1991","unstructured":"Parasuraman, L. L., Berry, L. L., & Zeithamel, V. (1991). Refinement and reassessment of the ServQUAL scale. Journal of Retailing,\n                           67(4), 420\u2013450.","journal-title":"Journal of Retailing"},{"issue":"4","key":"14_CR27","doi-asserted-by":"publisher","first-page":"224","DOI":"10.1057\/palgrave.jit.2000051","volume":"20","author":"CW Steinfield","year":"2005","unstructured":"Steinfield, C. W., Markus, M. L., & Wigand, R. T. (2005). Exploring interorganizational systems at the industry level of analysis: evidence from the US home mortgage industry. Journal of Information Technology, 20(4), 224--233.","journal-title":"Journal of Information Technology"},{"key":"14_CR28","doi-asserted-by":"publisher","first-page":"520","DOI":"10.2307\/2392358","volume":"18","author":"J Maanen Van","year":"1979","unstructured":"Van Maanen, J. (1979). Reclaiming qualitative methods for organizational research. Administrative Science Quarterly,\n                           18, 520\u2013535.","journal-title":"Administrative Science Quarterly"},{"key":"14_CR29","volume-title":"Tales of the field: on writing ethnography","author":"J Maanen Van","year":"1988","unstructured":"Van Maanen, J. (1988). Tales of the field: on writing ethnography. Chicago: University of Chicago."},{"issue":"1","key":"14_CR30","doi-asserted-by":"publisher","first-page":"31","DOI":"10.1016\/0963-8687(95)80013-G","volume":"4","author":"J Webster","year":"1995","unstructured":"Webster, J. (1995). Networks of collaboration or conflict? Electronic data interchange and power in the supply chain. Journal of Strategic Information Systems, 4(1), 31--42.","journal-title":"Journal of Strategic Information Systems"},{"key":"14_CR31","doi-asserted-by":"crossref","first-page":"489","DOI":"10.2307\/25148770","volume":"30","author":"T Weitzel","year":"2006","unstructured":"Weitzel, T., Beimborn, D., & K\u00f6nig, W. (2006). A unified economic model of standard diffusion: the impact of standardization cost, network effects, and network topology. MIS Quarterly, 30, 489--514.","journal-title":"MIS Quarterly"},{"key":"14_CR32","first-page":"165","volume":"22","author":"R Wigand","year":"2005","unstructured":"Wigand, R., Steinfield, C. W., & Markus, M. L. (2005). IT standards choices and industry structure outcomes: The case of the US home mortgage industry. Journal of MIS,\n                           22, 165\u2013191.","journal-title":"Journal of MIS"},{"issue":"3","key":"14_CR33","doi-asserted-by":"publisher","first-page":"323","DOI":"10.1016\/j.jsis.2005.07.007","volume":"14","author":"Y Yoo","year":"2005","unstructured":"Yoo, Y., Lyytinen, K., & Yang, H. (2005). The role of standards in innovation and diffusion of broadband mobile services: The case of South Korea. Journal of Strategic Information Systems,\n                           14(3), 323\u2013353.","journal-title":"Journal of Strategic Information Systems"},{"key":"14_CR34","doi-asserted-by":"crossref","first-page":"515","DOI":"10.2307\/25148771","volume":"30","author":"K Zhu","year":"2006","unstructured":"Zhu, K., Kraemer, K. L., Gurbaxani, V., & Xu, S. X. (2006). Migration to open-standard interorganizational systems: network effects, switching costs, and path dependency. MIS Quarterly, 30, 515--539.","journal-title":"MIS Quarterly"}],"container-title":["Progress in IS","Information Systems Outsourcing"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-662-43820-6_14","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,5,27]],"date-time":"2019-05-27T11:06:51Z","timestamp":1558955211000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-662-43820-6_14"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014]]},"ISBN":["9783662438190","9783662438206"],"references-count":34,"URL":"https:\/\/doi.org\/10.1007\/978-3-662-43820-6_14","relation":{},"ISSN":["2196-8705","2196-8713"],"issn-type":[{"type":"print","value":"2196-8705"},{"type":"electronic","value":"2196-8713"}],"subject":[],"published":{"date-parts":[[2014]]}}}