{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,26]],"date-time":"2025-03-26T16:59:36Z","timestamp":1743008376570,"version":"3.40.3"},"publisher-location":"Berlin, Heidelberg","reference-count":31,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"type":"print","value":"9783662438190"},{"type":"electronic","value":"9783662438206"}],"license":[{"start":{"date-parts":[[2014,1,1]],"date-time":"2014-01-01T00:00:00Z","timestamp":1388534400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2014,1,1]],"date-time":"2014-01-01T00:00:00Z","timestamp":1388534400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014]]},"DOI":"10.1007\/978-3-662-43820-6_4","type":"book-chapter","created":{"date-parts":[[2014,8,12]],"date-time":"2014-08-12T11:27:06Z","timestamp":1407842826000},"page":"67-88","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Client Satisfaction Versus Profitability: An Empirical Analysis of the Impact of Formal Controls in Strategic Outsourcing Contracts"],"prefix":"10.1007","author":[{"given":"Nishtha","family":"Langer","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Deepa","family":"Mani","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Kannan","family":"Srikanth","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2014,8,13]]},"reference":[{"key":"4_CR1","unstructured":"Agarwal, V., & Farrell, D. (2003). Who wins in offshoring. McKinsey Quarterly."},{"key":"4_CR2","doi-asserted-by":"crossref","first-page":"1060","DOI":"10.5465\/amr.2007.26585739","volume":"32","author":"N Argyres","year":"2007","unstructured":"Argyres, N., & Mayer, K. J. (2007). Contract design as a firm capability: An integration of learning and transaction cost perspectives. Academy of Management Review, 32, 1060\u20131077.","journal-title":"Academy of Management Review"},{"issue":"4","key":"4_CR3","first-page":"908","volume":"88","author":"BD Bernheim","year":"1998","unstructured":"Bernheim, B. D., & Whinston, M. (1998). Incomplete contracts and strategic ambiguity. American Economic Review, 88(4), 908\u2013932.","journal-title":"American Economic Review"},{"key":"4_CR4","unstructured":"Couto, V., Lewin, A. Y., Mani, M., Manning, S., Russell, J. W., & Sehgal, V. (2007). Offshoring 2.0: Contracting knowledge and innovation to expand global capabilities. Companies seek intellectual talent beyond their borders. Durham: Duke University, CIBER\/Booz Allen Hamilton Report."},{"key":"4_CR5","unstructured":"Davidson, R., & MacKinnon, J. (1993). Estimation and inference in econometrics. New York: Oxford University Press."},{"key":"4_CR6","doi-asserted-by":"crossref","unstructured":"Dyer, J. H., & Nobeoka, K. (2000). Creating and managing a high performance knowledge-sharing network: The Toyota case. Strategic Management Journal, 21(Special Issue), 345\u2013367.","DOI":"10.1002\/(SICI)1097-0266(200003)21:3<345::AID-SMJ96>3.0.CO;2-N"},{"key":"4_CR7","doi-asserted-by":"crossref","first-page":"660","DOI":"10.2307\/259056","volume":"23","author":"JH Dyer","year":"1998","unstructured":"Dyer, J. H., & Singh, H. (1998). The relational view: Cooperative strategy and inter-organizational competitive advantage. Academy of Management Review, 23, 660\u2013679.","journal-title":"Academy of Management Review"},{"key":"4_CR8","doi-asserted-by":"crossref","unstructured":"Dyer, J. H. (2000). Collaborative advantage: Winning through extended enterprise supplier networks. New York: Oxford University Press.","DOI":"10.1093\/oso\/9780195130683.001.0001"},{"issue":"3","key":"4_CR9","doi-asserted-by":"publisher","first-page":"675","DOI":"10.1111\/j.1467-6486.2005.00513.x","volume":"42","author":"D Farrell","year":"2005","unstructured":"Farrell, D. (2005). Offshoring: Value creation through economic change. Journal of Management Studies, 42(3), 675\u2013683.","journal-title":"Journal of Management Studies"},{"issue":"2","key":"4_CR11","first-page":"2","volume":"8","author":"M Gottfredson","year":"2005","unstructured":"Gottfredson, M., Puryear, R., & Phillips, S. (2005). Strategic sourcing from periphery to the core. Harvard Business Review, 8(2), 2\u20139.","journal-title":"Harvard Business Review"},{"key":"4_CR12","unstructured":"Greene, W. H. (2000). Econometric analysis (International edition). Prentice Hall, Upper Saddle River."},{"key":"4_CR14","doi-asserted-by":"publisher","first-page":"451","DOI":"10.1287\/mnsc.46.4.451.12056","volume":"46","author":"DE Harter","year":"2000","unstructured":"Harter, D. E., Krishnan, M. S., & Slaughter, S. A. (2000). Effects of process maturity on quality, cycle time, and effort in software product development. Management Science, 46, 451\u2013466.","journal-title":"Management Science"},{"key":"4_CR15","doi-asserted-by":"crossref","unstructured":"Hausman, J. A. (1978). Specification tests in econometrics. Econometrica: Journal of the Econometric Society, 46, 1251\u20131271.","DOI":"10.2307\/1913827"},{"key":"4_CR19","doi-asserted-by":"crossref","unstructured":"Lee, J. N., & Kim, Y. G. (1999). Effect of partnership quality on IS outsourcing success: Conceptual framework and empirical validation. Journal of Management information systems, 15, 29\u201361.","DOI":"10.1080\/07421222.1999.11518221"},{"key":"4_CR20","doi-asserted-by":"publisher","first-page":"901","DOI":"10.1057\/jibs.2008.92","volume":"40","author":"AY Lewin","year":"2009","unstructured":"Lewin, A. Y., Massini, S., & Peeters, C. (2009). Why are companies offshoring innovation? The emerging global race for talent. Journal of International Business Studies, 40, 901\u2013925.","journal-title":"Journal of International Business Studies"},{"issue":"1","key":"4_CR22","first-page":"39","volume":"34","author":"D Mani","year":"2011","unstructured":"Mani, D., Barua, A., & Whinston, A. (2011). An empirical analysis of the contractual and information structures in business process outsourcing. Information Systems Research, 34(1), 39\u201362.","journal-title":"Information Systems Research"},{"key":"4_CR24","unstructured":"Myers, R. H. (1990). Classical and modern regression with applications. Boston: PWS-Kent Publishing Company."},{"key":"4_CR25","volume-title":"Applied linear regression models","author":"J Neter","year":"1996","unstructured":"Neter, J., Kutner, M. H., Nachtsheim, C. J., & Wasserman, W. (1996). Applied linear regression models. Chicago: Irwin."},{"issue":"1","key":"4_CR26","first-page":"12","volume":"64","author":"A Parasuraman","year":"1988","unstructured":"Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring customer perceptions of service quality. Journal of retailing, 64(1), 12\u201340.","journal-title":"Journal of retailing"},{"issue":"4","key":"4_CR27","doi-asserted-by":"publisher","first-page":"531","DOI":"10.1177\/014920638601200408","volume":"12","author":"PM Podsakoff","year":"1986","unstructured":"Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531\u2013544.","journal-title":"Journal of Management"},{"key":"4_CR28","doi-asserted-by":"publisher","first-page":"707","DOI":"10.1002\/smj.249","volume":"23","author":"L Poppo","year":"2002","unstructured":"Poppo, L., & Zenger, T. (2002). Do formal contracts and relational governance function as substitutes or complements? Strategic Management Journal, 23, 707\u2013725.","journal-title":"Strategic Management Journal"},{"key":"4_CR29","volume-title":"Competitive strategy","author":"ME Porter","year":"1980","unstructured":"Porter, M. E. (1980). Competitive strategy. New York: Free Press."},{"key":"4_CR30","volume-title":"Competitive advantage: Creating and sustaining superior performance","author":"ME Porter","year":"1985","unstructured":"Porter, M. E. (1985). Competitive advantage: Creating and sustaining superior performance. New York: Free Press."},{"key":"4_CR31","unstructured":"Porter, M. E. (1996). What is strategy? Harvard Business Review, 74, 61\u201378."},{"key":"4_CR32","unstructured":"PriceWaterhouseCoopers. (2005). The evolution of BPO in India."},{"key":"4_CR33","unstructured":"Puranam, P., & Srikanth, K. (2007, June 16). Seven myths about outsourcing. The Wall Street Journal."},{"key":"4_CR34","doi-asserted-by":"crossref","first-page":"90","DOI":"10.2307\/258836","volume":"19","author":"PS Ring","year":"1994","unstructured":"Ring, P. S., & Van de Ven, A. H. (1994). Developmental processes of cooperative inter-organizational relationships. Academy of Management Review, 19, 90\u2013118.","journal-title":"Academy of Management Review"},{"key":"4_CR36","doi-asserted-by":"publisher","first-page":"849","DOI":"10.1002\/smj.908","volume":"32","author":"K Srikanth","year":"2011","unstructured":"Srikanth, K., & Puranam, P. (2011). Integrating distributed work: Comparing task design, communication and tacit coordination mechanisms. Strategic Management Journal, 32, 849\u2013875.","journal-title":"Strategic Management Journal"},{"issue":"7","key":"4_CR37","doi-asserted-by":"publisher","first-page":"1388","DOI":"10.1287\/mnsc.1110.1493","volume":"58","author":"A Susarla","year":"2012","unstructured":"Susarla, A. (2012). Contractual flexibility, rent seeking, and renegotiation design: An empirical analysis of information technology outsourcing contracts. Management Science, 58(7), 1388\u20131407.","journal-title":"Management Science"},{"key":"4_CR39","doi-asserted-by":"crossref","unstructured":"Wu, D. M. (1973). Alternative tests of independence between stochastic regressors and disturbances. Econometrica, 41, 733\u2013750.","DOI":"10.2307\/1914093"},{"key":"4_CR40","doi-asserted-by":"publisher","first-page":"339","DOI":"10.1287\/orsc.13.3.339.2780","volume":"13","author":"M Zollo","year":"2002","unstructured":"Zollo, M., & Winter, S. (2002). Deliberate learning and the evolution of dynamic capabilities. Organization Science, 13, 339\u2013351.","journal-title":"Organization Science"}],"container-title":["Progress in IS","Information Systems Outsourcing"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-662-43820-6_4","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,6,1]],"date-time":"2024-06-01T06:27:48Z","timestamp":1717223268000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-662-43820-6_4"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014]]},"ISBN":["9783662438190","9783662438206"],"references-count":31,"URL":"https:\/\/doi.org\/10.1007\/978-3-662-43820-6_4","relation":{},"ISSN":["2196-8705","2196-8713"],"issn-type":[{"type":"print","value":"2196-8705"},{"type":"electronic","value":"2196-8713"}],"subject":[],"published":{"date-parts":[[2014]]},"assertion":[{"value":"13 August 2014","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}