{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,8]],"date-time":"2024-09-08T15:09:01Z","timestamp":1725808141951},"publisher-location":"Cham","reference-count":26,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319125671"},{"type":"electronic","value":"9783319125688"}],"license":[{"start":{"date-parts":[[2014,1,1]],"date-time":"2014-01-01T00:00:00Z","timestamp":1388534400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014]]},"DOI":"10.1007\/978-3-662-44736-9_75","type":"book-chapter","created":{"date-parts":[[2014,8,26]],"date-time":"2014-08-26T02:55:44Z","timestamp":1409021744000},"page":"618-625","source":"Crossref","is-referenced-by-count":3,"title":["Lean After Sales Service \u2013 An Opportunity for OEMs to Ensure Profits"],"prefix":"10.1007","author":[{"given":"Uwe","family":"Dombrowski","sequence":"first","affiliation":[]},{"given":"Constantin","family":"Malorny","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"75_CR1","volume-title":"Services marketing \u2013 Integrating customer focus across the firm","author":"V.Z. Zeithaml","year":"2013","unstructured":"Zeithaml, V.Z., Bitner, M.J., Gremler, D.D.: Services marketing \u2013 Integrating customer focus across the firm. Mc-Graw-Hill, New York (2013)"},{"issue":"4","key":"75_CR2","doi-asserted-by":"publisher","first-page":"169","DOI":"10.1016\/j.jom.2013.02.001","volume":"31","author":"I.V. Kastalli","year":"2013","unstructured":"Kastalli, I.V., Van Looy, B.: Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance. Journal of Operations Management\u00a031(4), 169\u2013180 (2013)","journal-title":"Journal of Operations Management"},{"issue":"6","key":"75_CR3","doi-asserted-by":"publisher","first-page":"845","DOI":"10.1108\/14637150911003748","volume":"5","author":"E. Mahmoodzadeh","year":"2009","unstructured":"Mahmoodzadeh, E., Jalalinia, S., Yazdi, F.N.: A business process outsourcing framework based on business process management and knowledge management. Business Process Management Journal\u00a05(6), 845\u2013864 (2009)","journal-title":"Business Process Management Journal"},{"issue":"2","key":"75_CR4","doi-asserted-by":"publisher","first-page":"103","DOI":"10.1007\/s12063-009-0015-5","volume":"1","author":"A. Neely","year":"2008","unstructured":"Neely, A.: Exploring the financial consequences of the servitization of manufacturing. Operations Management Research\u00a01(2), 103\u2013118 (2008)","journal-title":"Operations Management Research"},{"key":"75_CR5","unstructured":"Roland Berger Strategy Consultants: think: act content - Evolution of service (2013)"},{"issue":"5","key":"75_CR6","doi-asserted-by":"crossref","first-page":"366","DOI":"10.3139\/104.110552","volume":"106","author":"U. Dombrowski","year":"2011","unstructured":"Dombrowski, U., Schulze, S., Engel, C.: Zukunftsgerechte Gestaltung des After Sales Service. ZWF\u00a0106(5), 366\u2013371 (2011)","journal-title":"ZWF"},{"key":"75_CR7","doi-asserted-by":"crossref","unstructured":"Allway, M., Corbett, S.: Shifting to Lean Service: Stealing a Page from Manufacturers\u2019 Playbooks. Journal of Organizational Excellence, 45\u201354 (Spring 2002)","DOI":"10.1002\/npr.10019"},{"issue":"4","key":"75_CR8","doi-asserted-by":"publisher","first-page":"281","DOI":"10.1007\/s10799-012-0132-y","volume":"13","author":"J.-Y. Qi","year":"2012","unstructured":"Qi, J.-Y., Zhou, Y.-P., Chen, W.-J., Qu, Q.-X.: Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study. Information Technology and Management\u00a013(4), 281\u2013296 (2012)","journal-title":"Information Technology and Management"},{"issue":"1-2","key":"75_CR9","doi-asserted-by":"publisher","first-page":"74","DOI":"10.1007\/s12063-011-0047-5","volume":"4","author":"T.T. Turunen","year":"2011","unstructured":"Turunen, T.T., Toivonen, M.: Organizing customer-oriented service business in manufacturing. Operations Management Research\u00a04(1-2), 74\u201384 (2011)","journal-title":"Operations Management Research"},{"issue":"1-2","key":"75_CR10","doi-asserted-by":"publisher","first-page":"52","DOI":"10.1016\/j.ijpe.2007.02.009","volume":"110","author":"N. Saccani","year":"2007","unstructured":"Saccani, N., Johansson, P., Perona, M.: Configuring the after-sales service supply chain: A multiple case study. International Journal of Production Economics\u00a0110(1-2), 52\u201369 (2007)","journal-title":"International Journal of Production Economics"},{"issue":"1","key":"75_CR11","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/s12927-010-0001-3","volume":"2","author":"G. Wang","year":"2010","unstructured":"Wang, G., Wang, J., Ma, X., Qiu, R.G.: The Effect of Standardization and Customization on Service Satisfaction. Journal of Service Science\u00a02(1), 1\u201323 (2010)","journal-title":"Journal of Service Science"},{"key":"75_CR12","volume-title":"After Sales Service \u2013 Trends und L\u00f6sungsans\u00e4tze \u2013 Ergebnisse einer Studie","author":"U. Dombrowski","year":"2012","unstructured":"Dombrowski, U., Winnefeld, M.: After Sales Service \u2013 Trends und L\u00f6sungsans\u00e4tze \u2013 Ergebnisse einer Studie. Shaker Verlag, Aachen (2012)"},{"issue":"1","key":"75_CR13","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1080\/10429247.2011.11431883","volume":"23","author":"J. Hoppmann","year":"2011","unstructured":"Hoppmann, J., Rebentisch, E., Dombrowski, U., Zahn, T.: A Framework for Organizing Lean Product Development. Engineering Management Journal\u00a023(1), 3\u201315 (2011)","journal-title":"Engineering Management Journal"},{"key":"75_CR14","unstructured":"Dombrowski, U., Ebentreich, K., Schmidtchen, K.: Systematic approach to adopt LPS principles in product development. In: Proceedings of 22nd International Conference on Flexible Automation and Intelligent Manufacturing, pp. 901\u2013908 (2011)"},{"key":"75_CR15","doi-asserted-by":"publisher","first-page":"569","DOI":"10.1007\/978-3-540-87595-6_9","volume-title":"Handbuch Unternehmensorganisation","author":"A. Korge","year":"2009","unstructured":"Korge, A., Lentes, H.-P.: Ganzheitliche Produktionssysteme \u2013 Konzepte, Methoden, Erfolgsfaktoren. In: Bullinger, H.-J., Spath, D. (eds.) Handbuch Unternehmensorganisation, pp. 569\u2013574. Springer, Berlin (2009)"},{"key":"75_CR16","unstructured":"VDI \u2013 Verein Deutscher Ingenieure: Lean production systems \u2013 Basic principles, introduction, and review. Beuth Verlag GmbH, Berlin (2012)"},{"key":"75_CR17","unstructured":"Spath, D.: Revolution durch Evolution. In: Spath, D.: Ganzheitlich produzieren \u2013 Innovative Organisation und F\u00fchrung. LOG_X Verlag, Stuttgart (2003)"},{"issue":"1","key":"75_CR18","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1504\/IJSS.2009.021663","volume":"5","author":"W. Song","year":"2009","unstructured":"Song, W., Tan, K.H., Baranek, A.: Effective toolbox for lean service implementation. International Journal of Service and Standards\u00a05(1), 1\u201316 (2009)","journal-title":"International Journal of Service and Standards"},{"key":"75_CR19","volume-title":"Ganzheitliches Krankenhaussystem (GKS) \u2013 Ein Organisationsmodell f\u00fcr Krankenh\u00e4user","author":"S. Wesemann","year":"2014","unstructured":"Wesemann, S.: Ganzheitliches Krankenhaussystem (GKS) \u2013 Ein Organisationsmodell f\u00fcr Krankenh\u00e4user. Shaker Verlag, Aachen (2014)"},{"issue":"12","key":"75_CR20","doi-asserted-by":"crossref","first-page":"738","DOI":"10.3139\/104.100979","volume":"100","author":"I. Laqua","year":"2005","unstructured":"Laqua, I.: Lean Administration. ZWF\u00a0100(12), 738\u2013742 (2005)","journal-title":"ZWF"},{"issue":"3","key":"75_CR21","doi-asserted-by":"publisher","first-page":"309","DOI":"10.1016\/S0925-5273(03)00028-8","volume":"89","author":"P. Johansson","year":"2004","unstructured":"Johansson, P., Olhager, J.: Industrial service profiling: Matching service offering and process. International Journal of Production Economics\u00a089(3), 309\u2013320 (2004)","journal-title":"International Journal of Production Economics"},{"key":"75_CR22","unstructured":"Brunt, D.: Applying Lean to Dealers \u2013 After Sales Service. 2. German Conference \u201cAfter Sales Service\u201d, Frankfurt (2011)"},{"key":"75_CR23","volume-title":"Toyota Production System \u2013 Beyond Large-Scale Production","author":"T. Ohno","year":"1988","unstructured":"Ohno, T.: Toyota Production System \u2013 Beyond Large-Scale Production. Productivity Press, New York (1988)"},{"key":"75_CR24","volume-title":"Gemba Kaizen","author":"M. Imai","year":"1997","unstructured":"Imai, M.: Gemba Kaizen. McGraw-Hill, New York (1997)"},{"key":"75_CR25","unstructured":"Dombrowski, U., Schmidt, S.: Framework for the Planning and Control of Lean Production System Implementation. International Journal on Agile Manufacturing, 146\u2013151 (2008)"},{"key":"75_CR26","unstructured":"Dombrowski, U., Schmidt, S., Crespo, I.: Knowledge Management as a Supporting Function in Lean Production System Implementation. In: Proceedings of the 2nd International Conference on Changeable, Agile, Reconfigurable and Virtual Production (CARV), pp. 453\u2013462 (2007)"}],"container-title":["Lecture Notes in Computer Science","Progress in Pattern Recognition, Image Analysis, Computer Vision, and Applications"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-662-44736-9_75","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,5,27]],"date-time":"2019-05-27T17:34:48Z","timestamp":1558978488000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-662-44736-9_75"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014]]},"ISBN":["9783319125671","9783319125688"],"references-count":26,"URL":"https:\/\/doi.org\/10.1007\/978-3-662-44736-9_75","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2014]]}}}