{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,8]],"date-time":"2026-06-08T12:49:42Z","timestamp":1780922982037,"version":"3.54.1"},"publisher-location":"Berlin, Heidelberg","reference-count":10,"publisher":"Springer Berlin Heidelberg","isbn-type":[{"value":"9783662630464","type":"print"},{"value":"9783662630471","type":"electronic"}],"license":[{"start":{"date-parts":[[2021,1,1]],"date-time":"2021-01-01T00:00:00Z","timestamp":1609459200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2021,1,1]],"date-time":"2021-01-01T00:00:00Z","timestamp":1609459200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2021]]},"DOI":"10.1007\/978-3-662-63047-1_18","type":"book-chapter","created":{"date-parts":[[2021,8,4]],"date-time":"2021-08-04T12:03:07Z","timestamp":1628078587000},"page":"235-248","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["BPM Adoption at the Industrial Services Provider Bilfinger"],"prefix":"10.1007","author":[{"given":"Seyed Amir","family":"Bolboli","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ludger","family":"Hasenauer","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Cristina","family":"Cabanillas","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2021,8,5]]},"reference":[{"key":"18_CR1","unstructured":"APQC. (1992). APQC\u2019s process classification framework. Accessed March 19, 2020. www.apqc.org\/process-performance-management\/process-frameworks."},{"key":"18_CR2","doi-asserted-by":"crossref","unstructured":"De Smedt, J., De Weerdt, J., Serral, E., & Vanthienen, J. (2016). Gamification of declarative process models for learning and model verification. BPM Workshops, pp. 432\u2013443.","DOI":"10.1007\/978-3-319-42887-1_35"},{"key":"18_CR3","doi-asserted-by":"crossref","unstructured":"Deterding, S., Dixon, D, Khaled, R., & Nacke, L. (2011). From game design elements to gamefulness: Defining \u201cgamification\u201d. International Academic MindTrek Conference: Envisioning Future Media Environments, pp. 9\u201315.","DOI":"10.1145\/2181037.2181040"},{"key":"18_CR4","doi-asserted-by":"crossref","unstructured":"Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2018). Fundamentals of business process management (2nd ed.). Springer.","DOI":"10.1007\/978-3-662-56509-4"},{"key":"18_CR5","unstructured":"GoLeanSixSigma. (1988). SIPOC template description. Accessed March 19, 2020 from goleansixsigma.com\/sipoc\/"},{"key":"18_CR6","doi-asserted-by":"crossref","unstructured":"Hasan, H. (2012). Unordered business processes, sustainability and green IS. In J. vom Brocke, S. Seidel, & J. Recker (Eds.), Green business process management: towards the sustainable enterprise (pp. 39\u201358). Springer.","DOI":"10.1007\/978-3-642-27488-6_3"},{"key":"18_CR7","unstructured":"ISO. (2015). ISO 9001:2015 on quality management systems. Accessed March 19, 2020, from www.iso.org\/obp\/ui\/#iso:std:iso:9001:ed-5:v1:en"},{"key":"18_CR8","doi-asserted-by":"publisher","first-page":"462","DOI":"10.1147\/sj.423.0462","volume":"42","author":"CF Kurtz","year":"2003","unstructured":"Kurtz, C. F., & Snowden, D. J. (2003). The new dynamics of strategy: Sense-making in a complex and complicated world. IBM Systems Journal, 42, 462\u2013483.","journal-title":"IBM Systems Journal"},{"key":"18_CR9","unstructured":"OMG, Object Management Group. (2011). \u201cBPMN 2.0.\u201d Recommendation."},{"key":"18_CR10","unstructured":"vom Brocke, J., Mendling, J., & Rosemann, M. (2021). Planning and scoping business process management projects and programs with the BPM billboard. In J. vom Brocke, J. Mendling, & M. Rosemann (Eds.), BPM cases. Digital innovation and business transformation in practice (Vol. 2). Springer."}],"container-title":["Business Process Management Cases Vol. 2"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-662-63047-1_18","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,8,4]],"date-time":"2021-08-04T12:24:25Z","timestamp":1628079865000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-662-63047-1_18"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021]]},"ISBN":["9783662630464","9783662630471"],"references-count":10,"URL":"https:\/\/doi.org\/10.1007\/978-3-662-63047-1_18","relation":{},"subject":[],"published":{"date-parts":[[2021]]},"assertion":[{"value":"5 August 2021","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}