{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,25]],"date-time":"2025-03-25T14:26:49Z","timestamp":1742912809654,"version":"3.40.3"},"publisher-location":"Tokyo","reference-count":28,"publisher":"Springer Japan","isbn-type":[{"type":"print","value":"9784431548157"},{"type":"electronic","value":"9784431548164"}],"license":[{"start":{"date-parts":[[2014,1,1]],"date-time":"2014-01-01T00:00:00Z","timestamp":1388534400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014]]},"DOI":"10.1007\/978-4-431-54816-4_17","type":"book-chapter","created":{"date-parts":[[2014,5,16]],"date-time":"2014-05-16T08:05:34Z","timestamp":1400227534000},"page":"151-158","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Patient Context: A New Concept for Gap Model to Understand Patient Satisfaction"],"prefix":"10.1007","author":[{"given":"Shinobu","family":"Fujita","sequence":"first","affiliation":[]},{"given":"Kazuyoshi","family":"Hidaka","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2014,4,15]]},"reference":[{"issue":"3","key":"17_CR1","doi-asserted-by":"publisher","first-page":"166","DOI":"10.2307\/3348969","volume":"44","author":"A Donabedian","year":"1966","unstructured":"Donabedian A (1966) Evaluating the quality of medical care. Milbank Memorial Fund Q 44(3):166\u2013206","journal-title":"Milbank Memorial Fund Q"},{"key":"17_CR2","volume-title":"Explorations in quality assessment and monitoring","author":"A Donabedian","year":"1980","unstructured":"Donabedian A (1980) Explorations in quality assessment and monitoring, vol 1. Health Administration Press, Ann Arbor"},{"key":"17_CR3","doi-asserted-by":"publisher","first-page":"41","DOI":"10.1177\/002224298504900403","volume":"49","author":"A Parasuraman","year":"1985","unstructured":"Parasuraman A, Zeithaml V, Berry L (1985) A conceptual model of service quality and its implications for future research. J Mark 49:41\u201350","journal-title":"J Mark"},{"key":"17_CR4","volume-title":"Principles of service marketing and management","author":"C Lovelock","year":"1999","unstructured":"Lovelock C, Wright L (1999) Principles of service marketing and management. Prentice Hall, Upper Saddle River"},{"key":"17_CR5","doi-asserted-by":"publisher","first-page":"92","DOI":"10.1177\/002224298905300207","volume":"53","author":"S Brown","year":"1989","unstructured":"Brown S, Swartz T (1989) A gap analysis of professional service quality. J Mark 53:92\u201398","journal-title":"J Mark"},{"key":"17_CR6","volume-title":"The social system","author":"T Parsons","year":"1951","unstructured":"Parsons T (1951) The social system. Free Press, Glencoe"},{"key":"17_CR7","doi-asserted-by":"publisher","first-page":"114","DOI":"10.2307\/2948694","volume":"6","author":"E Suchman","year":"1965","unstructured":"Suchman E (1965) Stages of illness and medical care. J Health Hum Behav 6:114\u2013128","journal-title":"J Health Hum Behav"},{"issue":"4","key":"17_CR8","first-page":"354","volume":"2","author":"I Rosenstock","year":"1974","unstructured":"Rosenstock I (1974) The health belief model and preventive health behavior. Health Educ Behav 2(4):354\u2013386","journal-title":"Health Educ Behav"},{"issue":"part 1","key":"17_CR9","doi-asserted-by":"publisher","first-page":"492","DOI":"10.7326\/0003-4819-94-4-492","volume":"94","author":"J Barsky","year":"1981","unstructured":"Barsky J (1981) Hidden reasons some patients consult doctors. Ann Intern Med 94(part 1):492\u2013498","journal-title":"Ann Intern Med"},{"issue":"3","key":"17_CR10","doi-asserted-by":"publisher","first-page":"94","DOI":"10.2307\/3348967","volume":"44","author":"I Rosenstock","year":"1966","unstructured":"Rosenstock I (1966) Why people use health services. Milbank Memorial Fund Q 44(3):94\u2013127","journal-title":"Milbank Memorial Fund Q"},{"issue":"436","key":"17_CR11","first-page":"1751","volume":"48","author":"CS Cornford","year":"1998","unstructured":"Cornford CS (1998) Why patients consult when they cough: a comparison of consulting and non-consulting patients. Br J Gen Pract 48(436):1751","journal-title":"Br J Gen Pract"},{"key":"17_CR12","doi-asserted-by":"publisher","first-page":"737","DOI":"10.1016\/0277-9536(84)90099-6","volume":"18","author":"D Armstrong","year":"1984","unstructured":"Armstrong D (1984) The patient\u2019s views. Soc Sci Med 18:737\u2013744","journal-title":"Soc Sci Med"},{"issue":"176","key":"17_CR13","first-page":"155","volume":"27","author":"JAD Anderson","year":"1977","unstructured":"Anderson JAD, Buck C, Danaher K, Fry J (1977) Users and non-users of doctors: implications for self-care. J Roy Coll Gen Pract 27(176):155","journal-title":"J Roy Coll Gen Pract"},{"key":"17_CR14","volume-title":"Behavioral science in medicine","author":"B Fadem","year":"2012","unstructured":"Fadem B (2012) Behavioral science in medicine. Wolters Kluwer Health\/Lippincott Williams & Wilkins, Philadelphia"},{"key":"17_CR15","volume-title":"Professions of medicine: a study of the sociology of applied knowledge","author":"E Friedson","year":"1970","unstructured":"Friedson E (1970) Professions of medicine: a study of the sociology of applied knowledge. University of Chicago Press, Chicago"},{"key":"17_CR16","doi-asserted-by":"crossref","DOI":"10.1525\/9780520340848","volume-title":"Patients and healers in the context of culture: an exploration of the borderland between anthropology, medicine and psychiatry","author":"A Kleinman","year":"1980","unstructured":"Kleinman A (1980) Patients and healers in the context of culture: an exploration of the borderland between anthropology, medicine and psychiatry. University of California Press, Berkeley"},{"issue":"361","key":"17_CR17","first-page":"313","volume":"42","author":"A Kar van de","year":"1992","unstructured":"van de Kar A et al (1992) Why do patients consult the general practitioner? Determinants of their decision. Br J Gen Pract 42(361):313","journal-title":"Br J Gen Pract"},{"issue":"4","key":"17_CR18","doi-asserted-by":"publisher","first-page":"354","DOI":"10.1177\/109019817400200405","volume":"2","author":"I Rosenstock","year":"1974","unstructured":"Rosenstock I (1974) The health belief model and preventive health behavior. Health Educ Monogr 2(4):354\u2013386","journal-title":"Health Educ Monogr"},{"key":"17_CR19","doi-asserted-by":"publisher","first-page":"246","DOI":"10.1080\/00039896.1966.10664365","volume":"12","author":"SV Kasl","year":"1966","unstructured":"Kasl SV, Cobb S (1966) Health behavior, illness behavior and sick-role behavior. I. Health and illness behavior. Arch Environ Health 12:246\u2013266, II 12:534\u2013541","journal-title":"Arch Environ Health"},{"key":"17_CR20","volume-title":"Civilization and disease","author":"H Sigerist","year":"1945","unstructured":"Sigerist H (1945) Civilization and disease. Cornell University Press, Ithaca"},{"key":"17_CR21","volume-title":"The birth of the clinic (translated from the French by A.M. Sheridan Smith)","author":"M Foucault","year":"1963","unstructured":"Foucault M (1963) The birth of the clinic (translated from the French by A.M. Sheridan Smith). Routledge, London"},{"key":"17_CR22","volume-title":"Medicine at the Paris hospital 1794\u20131848","author":"E Achkerknecht","year":"1967","unstructured":"Achkerknecht E (1967) Medicine at the Paris hospital 1794\u20131848. Johns Hopkins University Press, Baltimore"},{"key":"17_CR23","unstructured":"The Japan Sociological Society, Editorial Committee on Encyclopedia of Sociology (2010) Encyclopedia of sociology"},{"issue":"3","key":"17_CR24","doi-asserted-by":"publisher","first-page":"393","DOI":"10.1111\/1467-9566.ep10933329","volume":"17","author":"D Armstrong","year":"1995","unstructured":"Armstrong D (1995) The rise of surveillance medicine. Sociol Health Illness 17(3):393\u2013404","journal-title":"Sociol Health Illness"},{"key":"17_CR25","volume-title":"Comprehensive survey of living conditions","author":"Japanese Ministry of Health, Labor and Welfare","year":"2009","unstructured":"Japanese Ministry of Health, Labor and Welfare (2009) Comprehensive survey of living conditions. Ministry of Health, Labor and Welfare, Japan"},{"key":"17_CR26","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1177\/0092070393211001","volume":"21","author":"V Zeithaml","year":"1993","unstructured":"Zeithaml V, Berry L, Parasuraman A (1993) The nature and determinants of customer expectations of service. J Acad Mark Sci 21:1\u201312","journal-title":"J Acad Mark Sci"},{"key":"17_CR27","volume-title":"Motivation and personality","author":"AH Maslow","year":"1970","unstructured":"Maslow AH (1970) Motivation and personality, 2nd edn. Harper & Row, New York","edition":"2"},{"issue":"2","key":"17_CR28","doi-asserted-by":"publisher","first-page":"283","DOI":"10.1016\/S0160-7383(97)80002-3","volume":"24","author":"J Gnoth","year":"1997","unstructured":"Gnoth J (1997) Tourism motivation and expectation formation. Ann Tour Res 24(2):283\u2013304","journal-title":"Ann Tour Res"}],"container-title":["Serviceology for Services"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-4-431-54816-4_17","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,8,19]],"date-time":"2020-08-19T13:56:49Z","timestamp":1597845409000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-4-431-54816-4_17"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014]]},"ISBN":["9784431548157","9784431548164"],"references-count":28,"URL":"https:\/\/doi.org\/10.1007\/978-4-431-54816-4_17","relation":{},"subject":[],"published":{"date-parts":[[2014]]},"assertion":[{"value":"15 April 2014","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}