{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,26]],"date-time":"2025-03-26T06:53:29Z","timestamp":1742972009631,"version":"3.40.3"},"publisher-location":"Tokyo","reference-count":34,"publisher":"Springer Japan","isbn-type":[{"type":"print","value":"9784431558590"},{"type":"electronic","value":"9784431558613"}],"license":[{"start":{"date-parts":[[2016,1,1]],"date-time":"2016-01-01T00:00:00Z","timestamp":1451606400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2016]]},"DOI":"10.1007\/978-4-431-55861-3_16","type":"book-chapter","created":{"date-parts":[[2016,9,18]],"date-time":"2016-09-18T09:09:51Z","timestamp":1474189791000},"page":"229-244","source":"Crossref","is-referenced-by-count":1,"title":["Exploratory Analysis of Factors of Patient Satisfaction in HCAHPS Databases"],"prefix":"10.1007","author":[{"given":"Masumi","family":"Okuda","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Akira","family":"Yasuda","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Shusaku","family":"Tsumoto","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"key":"16_CR1","doi-asserted-by":"publisher","first-page":"166","DOI":"10.2307\/3348969","volume":"44","author":"A Donabedian","year":"1966","unstructured":"Donabedian A (1966) Evaluating the quality of medical care. Millbank Mem Fund Q 44:166\u2013206","journal-title":"Millbank Mem Fund Q"},{"issue":"4","key":"16_CR2","doi-asserted-by":"publisher","first-page":"509","DOI":"10.1016\/0277-9536(94)90247-X","volume":"38","author":"B William","year":"1994","unstructured":"William B (1994) Patient satisfaction a valid concept? Soc Sci Med 38(4):509\u2013516","journal-title":"Soc Sci Med"},{"key":"16_CR3","doi-asserted-by":"publisher","first-page":"577","DOI":"10.1016\/0277-9536(82)90311-2","volume":"16","author":"S Linder-Pelz","year":"1982","unstructured":"Linder-Pelz S (1982) Toward a theory of patient satisfaction. Soc Sci Med 16:577\u2013582","journal-title":"Soc Sci Med"},{"key":"16_CR4","doi-asserted-by":"publisher","first-page":"583","DOI":"10.1016\/0277-9536(82)90312-4","volume":"16","author":"S Linder-Pelz","year":"1982","unstructured":"Linder-Pelz S (1982) Social psychological determinants of patient satisfaction: a test of five hypotheses. Soc Sci Med 16:583\u2013589","journal-title":"Soc Sci Med"},{"unstructured":"Fishbein M, Ajzen I (1975) Belief, attitude, intention, and behavior: an introduction to theory and research. Addison-Wesley, Reading. \nhttp:\/\/people.umass.edu\/aizen\/f&a1975.html\n\n. Accessed 26 Mar 2015","key":"16_CR5"},{"issue":"32","key":"16_CR6","first-page":"1","volume":"6","author":"R Crow","year":"2006","unstructured":"Crow R, Gage H, Hampson S, Hart J, Kimber A, Storey T, Thomas H (2006) The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature. Health Technol Assess 6(32):1\u2013244","journal-title":"Health Technol Assess"},{"issue":"12","key":"16_CR7","doi-asserted-by":"publisher","first-page":"1829","DOI":"10.1016\/S0277-9536(97)00128-7","volume":"45","author":"J Sitzia","year":"1997","unstructured":"Sitzia J, Wood N (1997) Patient satisfaction: a review of issues and concepts. Soc Sci Med 45(12):1829\u20131843","journal-title":"Soc Sci Med"},{"issue":"3","key":"16_CR8","first-page":"8","volume":"33","author":"M Okuda","year":"2013","unstructured":"Okuda M, Yasuda A, Tsumoto S (2013) The relationship between wait time and outpatient satisfaction, and between admission length and inpatient satisfaction. J Shimane Med Assoc 33(3):8\u201313","journal-title":"J Shimane Med Assoc"},{"issue":"1","key":"16_CR9","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1097\/MLR.0b013e3181808bb5","volume":"47","author":"M Faber","year":"2009","unstructured":"Faber M, Bosch M, Wollersheim H, Leatherman S, Grol R (2009) Public reporting in health care: how do consumers use quality-of-care information? A systematic review. Med Care 47(1):1\u20138","journal-title":"Med Care"},{"unstructured":"https:\/\/data.medicare.gov\/\n\n. Accessed 4 Apr 2014","key":"16_CR10"},{"issue":"6","key":"16_CR11","doi-asserted-by":"publisher","first-page":"427","DOI":"10.1016\/S1070-3241(16)30245-0","volume":"22","author":"WM Barkley","year":"1996","unstructured":"Barkley WM, Furse DH (1996) Changing priorities for improvement: the impact of low response rates in patient satisfaction. J Qual Improv 22(6):427\u2013433","journal-title":"J Qual Improv"},{"unstructured":"Izenman AJ (2008) Modern multivariate statistical techniques: regression, classification, and manifold learning, Springer texts in statistics. Springer, New York, pp 1\u201316","key":"16_CR12"},{"key":"16_CR13","volume-title":"Kango keiei keizairon","author":"T Ibe","year":"2011","unstructured":"Ibe T, Nakanishi M (2011) Kango keiei keizairon. Japanese Nursing Association Publishing Company, Tokyo"},{"key":"16_CR14","doi-asserted-by":"publisher","first-page":"1977","DOI":"10.1111\/j.1475-6773.2005.00477.x","volume":"40","author":"E Goldstein","year":"2005","unstructured":"Goldstein E, Farquhar M, Crofton C, Darby C, Garfinkel S (2005) Measuring hospital care from the patients\u2019 perspective: an overview of the CAHPS hospital survey development process. Health Serv Res 40:1977\u20131995","journal-title":"Health Serv Res"},{"issue":"6","key":"16_CR15","doi-asserted-by":"publisher","first-page":"2078","DOI":"10.1111\/j.1475-6773.2005.00471.x","volume":"40","author":"AJ O\u2019Malley","year":"2005","unstructured":"O\u2019Malley AJ, Zaslavsky AM, Hays RD, Hepner KA, Keller S, Cleary PD (2005) Exploratory factor analyses of the CAHPS Hospital Pilot Survey responses across and within medical, surgical, and obstetric services. Health Serv Res 40(6):2078\u20132095","journal-title":"Health Serv Res"},{"key":"16_CR16","doi-asserted-by":"publisher","first-page":"27","DOI":"10.1177\/1077558709341065","volume":"67","author":"LA Giordano","year":"2010","unstructured":"Giordano LA, Elliott MN, Goldstein E, Lehrman WG, Spencer PA (2010) Development implementation, and public reporting of the HCAHPS Survey. Med Care Res Rev 67:27\u201337","journal-title":"Med Care Res Rev"},{"unstructured":"http:\/\/publicapps.odh.ohio.gov\/facilityinformation\/HospitalMeasuresHospitalTypeDefinition.aspx?HospitalTypeName=Acute%20Care%20Hospital","key":"16_CR17"},{"unstructured":"http:\/\/www.aha.org\/\n\n. Access date, 24 Apr 2014","key":"16_CR18"},{"key":"16_CR19","doi-asserted-by":"publisher","first-page":"1921","DOI":"10.1056\/NEJMsa0804116","volume":"359","author":"AK Jha","year":"2008","unstructured":"Jha AK, Orav EJ, Zheng J, Epstein AM (2008) Patients\u2019 perception of hospital care in the United States. N Engl J Med 359:1921\u20131931","journal-title":"N Engl J Med"},{"unstructured":"http:\/\/www.r-project.org\/\n\n. Accessed 4 Feb 2015","key":"16_CR20"},{"unstructured":"Izenman AJ (2008) Modern multivariate statistical techniques, cluster analysis, Springer texts in statistics. Springer, New York, pp 407\u2013462","key":"16_CR21"},{"unstructured":"Izenman AJ (2008) Modern multivariate statistical techniques, correspondence analysis, Springer texts in statistics. Springer, New York, pp 633\u2013666","key":"16_CR22"},{"unstructured":"Izenman AJ (2008) Modern multivariate statistical techniques, multidimensional scaling and distance geometry, Springer texts in statistics. Springer, New York, pp 463\u2013504","key":"16_CR23"},{"key":"16_CR24","first-page":"5","volume":"140","author":"R Likert","year":"1932","unstructured":"Likert R (1932) A technique for the measurement of attitudes. Arch Psychol 140:5\u201355","journal-title":"Arch Psychol"},{"unstructured":"http:\/\/www.merriam-webster.com\/\n\n. Accessed 2 Apr 2015","key":"16_CR25"},{"key":"16_CR26","doi-asserted-by":"publisher","first-page":"811","DOI":"10.1016\/0277-9536(90)90205-7","volume":"30","author":"JA Hall","year":"1990","unstructured":"Hall JA, Dornan MC (1990) Patient sociodemographic characteristics as predictors of satisfaction with medical care: a meta-analysis. Soc Sci Med 30:811\u2013818","journal-title":"Soc Sci Med"},{"issue":"9","key":"16_CR27","doi-asserted-by":"publisher","first-page":"927","DOI":"10.1016\/0277-9536(88)90283-3","volume":"27","author":"M Calnan","year":"1988","unstructured":"Calnan M (1988) Towards a conceptual framework of lay evaluation of health care. Soc Sci Med 27(9):927\u2013933","journal-title":"Soc Sci Med"},{"key":"16_CR28","doi-asserted-by":"publisher","first-page":"2465","DOI":"10.1016\/S0277-9536(03)00098-4","volume":"57","author":"K Collins","year":"2003","unstructured":"Collins K, O\u2019Cathain A (2003) The continuum of patient satisfaction from satisfied to very satisfied. Soc Sci Med 57:2465\u20132470","journal-title":"Soc Sci Med"},{"issue":"1","key":"16_CR29","doi-asserted-by":"publisher","first-page":"34","DOI":"10.1097\/00001786-200110000-00005","volume":"16","author":"JH Larrabee","year":"2001","unstructured":"Larrabee JH, Bolden LV (2001) Defining patient-perceived quality of nursing care. J Nurs Care Qual 16(1):34\u201360","journal-title":"J Nurs Care Qual"},{"issue":"2","key":"16_CR30","doi-asserted-by":"publisher","first-page":"72","DOI":"10.1046\/j.1440-172x.1999.00158.x","volume":"5","author":"B O\u2019Connell","year":"1999","unstructured":"O\u2019Connell B, Young J, Twigg D (1999) Patient satisfaction with nursing care: a measurement conundrum. Int J Nurs Pract 5(2):72\u201377","journal-title":"Int J Nurs Pract"},{"issue":"3","key":"16_CR31","doi-asserted-by":"publisher","first-page":"692","DOI":"10.1111\/j.1365-2648.2008.04866.x","volume":"65","author":"D Wagner","year":"2009","unstructured":"Wagner D, Bear MJ (2009) Patient satisfaction with nursing care: a concept analysis within a nursing framework. J Adv Nurs 65(3):692\u2013701","journal-title":"J Adv Nurs"},{"issue":"4","key":"16_CR32","first-page":"5","volume":"9","author":"AG Woodside","year":"1989","unstructured":"Woodside AG, Frey LL, Daly RT (1989) Linking service quality, customer satisfaction, and behavioural intention. J Health Care Mark 9(4):5\u201317","journal-title":"J Health Care Mark"},{"unstructured":"OECD Health Data (2014) \nhttp:\/\/www.oecd.org\/els\/health-systems\/health-data.htm","key":"16_CR33"},{"issue":"12","key":"16_CR34","doi-asserted-by":"publisher","first-page":"23","DOI":"10.1001\/jama.1988.03410120089033","volume":"260","author":"A Donabedian","year":"1988","unstructured":"Donabedian A (1988) The quality of care, how can it be assessed. JAMA 260(12):23\u201330","journal-title":"JAMA"}],"container-title":["Serviceology for Designing the Future"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-4-431-55861-3_16","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,2,26]],"date-time":"2020-02-26T15:05:06Z","timestamp":1582729506000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-4-431-55861-3_16"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016]]},"ISBN":["9784431558590","9784431558613"],"references-count":34,"URL":"https:\/\/doi.org\/10.1007\/978-4-431-55861-3_16","relation":{},"subject":[],"published":{"date-parts":[[2016]]}}}