{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,21]],"date-time":"2026-04-21T04:45:41Z","timestamp":1776746741978,"version":"3.51.2"},"publisher-location":"Tokyo","reference-count":24,"publisher":"Springer Japan","isbn-type":[{"value":"9784431558590","type":"print"},{"value":"9784431558613","type":"electronic"}],"license":[{"start":{"date-parts":[[2016,1,1]],"date-time":"2016-01-01T00:00:00Z","timestamp":1451606400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2016]]},"DOI":"10.1007\/978-4-431-55861-3_40","type":"book-chapter","created":{"date-parts":[[2016,9,18]],"date-time":"2016-09-18T09:09:51Z","timestamp":1474189791000},"page":"583-594","source":"Crossref","is-referenced-by-count":1,"title":["User-De-centeredness in Service Design"],"prefix":"10.1007","author":[{"given":"Yutaka","family":"Yamauchi","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"key":"40_CR1","volume-title":"The consumer society","author":"J Baudrillard","year":"1998","unstructured":"Baudrillard J (1998) The consumer society. Sage, Thousand Oaks"},{"key":"40_CR2","doi-asserted-by":"publisher","DOI":"10.4324\/9780203824979","volume-title":"Gender trouble","author":"J Butler","year":"2011","unstructured":"Butler J (2011) Gender trouble. Routledge, New York"},{"key":"40_CR3","volume-title":"The story of Sushi","author":"T Corson","year":"2009","unstructured":"Corson T (2009) The story of Sushi. HarperCollins, New York"},{"key":"40_CR4","volume-title":"Deconstruction in a nutshell","author":"J Derrida","year":"1997","unstructured":"Derrida J (1997) Deconstruction in a nutshell. Fordham University Press, New York"},{"key":"40_CR5","volume-title":"The presentation of self in everyday life","author":"E Goffman","year":"1959","unstructured":"Goffman E (1959) The presentation of self in everyday life. Anchor, New York"},{"key":"40_CR6","unstructured":"Greenbaum JM, Kyng M (1991) Design at work. CRC, New York"},{"issue":"4","key":"40_CR7","first-page":"132","volume":"16","author":"B Gutek","year":"2002","unstructured":"Gutek B et al (2002) Achieving service success through relationships and enhanced encounters. Acad Manage Exec (1993) 16(4):132\u2013144","journal-title":"Acad Manage Exec (1993)"},{"key":"40_CR8","volume-title":"Phenomenology of spirit","author":"GWF Hegel","year":"1977","unstructured":"Hegel GWF (1977) Phenomenology of spirit. Oxford University Press, New York"},{"key":"40_CR9","unstructured":"Lacan J (2006) \u00c9crits. W. W. Norton & Company, New York"},{"key":"40_CR10","volume-title":"Reassembling the social: an introduction to actor-network-theory","author":"B Latour","year":"2007","unstructured":"Latour B (2007) Reassembling the social: an introduction to actor-network-theory. Oxford University Press, New York"},{"key":"40_CR11","volume-title":"Fast food, fast talk","author":"R Leidner","year":"1993","unstructured":"Leidner R (1993) Fast food, fast talk. University of California Press, Berkeley"},{"key":"40_CR12","volume-title":"The German ideology","author":"K Marx","year":"1976","unstructured":"Marx K, Engels F (1976) The German ideology. Prometheus Books, New York"},{"issue":"3","key":"40_CR13","doi-asserted-by":"publisher","first-page":"467","DOI":"10.5465\/amr.1982.4285367","volume":"7","author":"PK Mills","year":"1982","unstructured":"Mills PK, Moberg DJ (1982) Perspectives on the technology of service operations. Acad Manag Rev 7(3):467\u2013478","journal-title":"Acad Manag Rev"},{"issue":"1","key":"40_CR14","first-page":"47","volume":"4","author":"E Mumford","year":"1983","unstructured":"Mumford E (1983) Participative systems design: practice and theory. J Occup Behav 4(1):47\u201357","journal-title":"J Occup Behav"},{"key":"40_CR15","unstructured":"Nakazawa K (2007) Human capacity of Sushi Bars (Sushi-ya No Ningen-ryoku). Bungei Shunju, Tokyo"},{"key":"40_CR16","volume-title":"The birth of tragedy","author":"F Nietzsche","year":"1999","unstructured":"Nietzsche F (1999) The birth of tragedy. Cambridge University Press, Cambridge"},{"key":"40_CR17","volume-title":"Emotional design","author":"DA Norman","year":"2007","unstructured":"Norman DA (2007) Emotional design. Basic Books, New York"},{"key":"40_CR18","doi-asserted-by":"publisher","DOI":"10.1201\/b15703","volume-title":"User centered system design","author":"DA Norman","year":"1986","unstructured":"Norman DA, Draper SW (1986) User centered system design. Lawrence Erlbaum Associates, Hillsdale"},{"key":"40_CR19","volume-title":"Time and narrative","author":"P Ricoeur","year":"2012","unstructured":"Ricoeur P (2012) Time and narrative. University of Chicago Press, Chicago"},{"key":"40_CR20","volume-title":"The McDonaldization of society","author":"G Ritzer","year":"2000","unstructured":"Ritzer G (2000) The McDonaldization of society. Sage, London"},{"key":"40_CR21","volume-title":"Participatory design","author":"D Schuler","year":"1993","unstructured":"Schuler D, Namioka A (1993) Participatory design. Erlbaum, Hillsdale"},{"key":"40_CR22","volume-title":"Grundfragen der Soziologie","author":"G Simmel","year":"1917","unstructured":"Simmel G (1917) Grundfragen der Soziologie. G\u00f6schen, Berlin"},{"key":"40_CR23","volume-title":"This is service design thinking: basics \u2013 tools \u2013 cases","author":"M Stickdorn","year":"2011","unstructured":"Stickdorn M, Schneider J (2011) This is service design thinking: basics \u2013 tools \u2013 cases. BIS Publishers, Amsterdam"},{"key":"40_CR24","volume-title":"Serviceology for services","author":"Y Yamauchi","year":"2014","unstructured":"Yamauchi Y, Hiramoto T (2014) Negotiation of selves in initial service encounters: conversation analysis of sushi. In: Mochimaru M et al (eds) Serviceology for services. Springer, Tokyo"}],"container-title":["Serviceology for Designing the Future"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-4-431-55861-3_40","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,2,26]],"date-time":"2020-02-26T15:06:25Z","timestamp":1582729585000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-4-431-55861-3_40"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016]]},"ISBN":["9784431558590","9784431558613"],"references-count":24,"URL":"https:\/\/doi.org\/10.1007\/978-4-431-55861-3_40","relation":{},"subject":[],"published":{"date-parts":[[2016]]}}}