{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,29]],"date-time":"2026-03-29T00:17:55Z","timestamp":1774743475408,"version":"3.50.1"},"publisher-location":"Tokyo","reference-count":35,"publisher":"Springer Japan","isbn-type":[{"value":"9784431560722","type":"print"},{"value":"9784431560746","type":"electronic"}],"license":[{"start":{"date-parts":[[2017,1,1]],"date-time":"2017-01-01T00:00:00Z","timestamp":1483228800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017]]},"DOI":"10.1007\/978-4-431-56074-6_32","type":"book-chapter","created":{"date-parts":[[2016,10,5]],"date-time":"2016-10-05T09:01:27Z","timestamp":1475658087000},"page":"287-297","source":"Crossref","is-referenced-by-count":4,"title":["The Effects of Waiting Time, Length of Stay, and Hospital Remodeling on the Structure of Patient Satisfaction"],"prefix":"10.1007","author":[{"given":"Masumi","family":"Okuda","sequence":"first","affiliation":[]},{"given":"Akira","family":"Yasuda","sequence":"additional","affiliation":[]},{"given":"Shusaku","family":"Tsumoto","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"32_CR1","doi-asserted-by":"crossref","unstructured":"Donabedian, A., 1988, The Quality of Care, How can it be assessed?, JAMA, 260, 1743\u20131748.","DOI":"10.1001\/jama.260.12.1743"},{"key":"32_CR2","doi-asserted-by":"crossref","unstructured":"Crow, R., Gage, H., Hampson, S., Hart, J., Kimber, A., Storey, L., Thomas, H., 2006, The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature, Health Technology Assessment, 6(32), 1\u2013244.","DOI":"10.3310\/hta6320"},{"key":"32_CR3","doi-asserted-by":"crossref","unstructured":"Jha, A., Orav, E., Zheng, J., Epstein, A., 2008, Patients\u2019 perception of hospital care in the United States, N Engl J Med, 359, 1921\u20131931.","DOI":"10.1056\/NEJMsa0804116"},{"key":"32_CR4","doi-asserted-by":"crossref","unstructured":"Fillary, J., Chaplin, H., Jones, G., Thompson, A., Holme, A., Wilson, P., 2015, Noise at night in hospital general wards: a mapping of the literature, Br J Nurs.,. 24, 536\u2013540.","DOI":"10.12968\/bjon.2015.24.10.536"},{"key":"32_CR5","unstructured":"Hand, D., Mannila, H., Smyth, P., 2001, Principles of Data mining, Massachusetts Institute of Technology, 271\u2013326."},{"key":"32_CR6","doi-asserted-by":"crossref","unstructured":"Izenman, A., 2008, Modern multivariate statistical techniques, Multidimensional scaling and distance geometry, Springer Texts in Statistics, 463\u2013504.","DOI":"10.1007\/978-0-387-78189-1_13"},{"key":"32_CR7","doi-asserted-by":"crossref","unstructured":"Izenman, A., 2008, Modern multivariate statistical techniques, Cluster analysis, Springer Texts in Statistics, 407\u2013462.","DOI":"10.1007\/978-0-387-78189-1_12"},{"key":"32_CR8","doi-asserted-by":"crossref","unstructured":"Izenman, A., 2008, Modern multivariate statistical techniques, Correspondence analysis, Springer Texts in Statistics, 633\u2013666.","DOI":"10.1007\/978-0-387-78189-1_17"},{"key":"32_CR9","doi-asserted-by":"crossref","unstructured":"Vachon, M., Achille, M., Barama, A., 2007, Psychosocial characteristics and satisfaction with healthcare following transplantation, Dialysis Transplant, 36, 637\u2013647.","DOI":"10.1002\/dat.20188"},{"key":"32_CR10","doi-asserted-by":"crossref","unstructured":"Bjertnaes, O., Skudal, K.E., Iversen, H.H., 2013, Classification of patients based on their evaluation of hospital outcomes: cluster analysis following a national survey in Norway. BMC Health Serv Res., 2013 13:73.","DOI":"10.1186\/1472-6963-13-73"},{"key":"32_CR11","unstructured":"Okuda, M., Yasuda, A., Tsumoto, S., 2013, The relation between waiting time and outpatient satisfaction, and between admission length and inpatient satisfaction, The journal of the Shimane Medical Association, 33(3), 8\u201313. [in Japanese]"},{"key":"32_CR12","unstructured":"Okuda, M., Yasuda, A., Tsumoto, S., Patient satisfaction Survey results before\/after hospital relocation, The 33rd Joint Conference on Medical Informatics, Kobe, Japan, 354\u2013359, Nov. 2013. [in Japanese]"},{"key":"32_CR13","unstructured":"Okuda, M., Yasuda, A., Tsumoto, S., Exploratory analysis on factors of patient satisfaction in HCAHPS databases, The 2nd International Conference on Serviceology, Yokohama, Japan, 97\u2013108, 14\u201316, Sep. 2013."},{"key":"32_CR14","doi-asserted-by":"crossref","unstructured":"Campbell, J., 1994, General practitioner apointment systems, patient satisfaction, and use of accident and emergency services \u2013 a study in one geographical area, Fam Practice, 11, 438\u2013445.","DOI":"10.1093\/fampra\/11.4.438"},{"key":"32_CR15","unstructured":"Dansky, K.H., Miles, J., 1992, Patient satisfaction with ambulatory healthcare services, waiting time and filling time. Hosp Health Serv Adm., 1997, 42, 165\u2013177."},{"key":"32_CR16","doi-asserted-by":"crossref","unstructured":"Hopton, J., Howie, J., Porter, A., 1993, The need for another look at the patient in general practice satisfaction surveys, Fam Pract., 10, 82\u201387.","DOI":"10.1093\/fampra\/10.1.82"},{"key":"32_CR17","unstructured":"Bleustein, C., Rothschild, D., Valen, A., Valatis, E., Schweitzer, L., Jones, R., 2014, Wait times, patient satisfaction scores, and the perception of care, Am J of Manag Care, 20, 393\u2013400."},{"key":"32_CR18","unstructured":"Imanaka, Y., Araki, S., Murata, K., Nobutomo, K., 1993, Determinants of patient satisfaction and intention to continue service utilization: analysis of a survey of outpatients at general hospital, Japanese Journal of Public Health, 40, 624\u2013635. [in Japanese]"},{"key":"32_CR19","unstructured":"Hasegawa, M., Sugita, S., 1993, Factors determining patient satisfaction with their medical care, Journal of the Japanese Society on Hospital Administration, 30, 31\u201340. [in Japanese]"},{"key":"32_CR20","unstructured":"Imai, T., Yang, X., Kojima, S., 2000, Patient satisfaction with care in a university hospital: analysis of factors associated with in- and out-patient satisfaction, Journal of the Japanese Society on Hospital Administration, 37, 63\u201374. [in Japanese]"},{"key":"32_CR21","doi-asserted-by":"crossref","unstructured":"Cleary, P, Edgman-Levitan, S., McMullen, W., Delbanco, T. L., 1992, The relationship between reported problems and patient summary evaluations of hospital care, Q Rev Bull, 18, 53\u201359.","DOI":"10.1016\/S0097-5990(16)30507-3"},{"key":"32_CR22","doi-asserted-by":"crossref","unstructured":"Koerner, B., Cohen, J., 1985, Collaborative practice and patient satisfaction: impact and selected outcomes, Eval Health Prof., 8, 299\u2013321.","DOI":"10.1177\/016327878500800303"},{"key":"32_CR23","doi-asserted-by":"crossref","unstructured":"Borghans I., Kleefstra S., Kool, R., Westert, G., 2012, Is the length of stay in hospital correlated with patient satisfaction, Int J Qual Health Care, 24, 443\u2013451.","DOI":"10.1093\/intqhc\/mzs037"},{"key":"32_CR24","unstructured":"Fleming, G., 1981, Hospital structure and consumer satisfaction, Health Serv Res., 16, 43\u201363."},{"key":"32_CR25","doi-asserted-by":"crossref","unstructured":"Carmel, S., 1985, Satisfaction with hospitalization: a comparative analysis of three types of services, Soc Sci Med, 21, 1243\u20131249.","DOI":"10.1016\/0277-9536(85)90273-4"},{"key":"32_CR26","doi-asserted-by":"crossref","unstructured":"Kline, T., Baylis, B., Chatur, F., Morrison, S., White, D., Flin, R., Ghali, W., 2007, Patient satisfaction: evaluating the success of hospital ward redesign, J Healthc Qual.,29, 44\u201349.","DOI":"10.1111\/j.1945-1474.2007.tb00193.x"},{"key":"32_CR27","doi-asserted-by":"crossref","unstructured":"Kotzer, A., Zacharakis, S., Raynolds, M., Buenning, F., 2011, Evaluation of the built environment: staff and family satisfaction pre- and post-occupancy of the Children\u2019s Hospital, HERD, 4, 60\u201378","DOI":"10.1177\/193758671100400405"},{"key":"32_CR28","unstructured":"OECD Health Data 2014, \nhttp:\/\/www.oecd.org\/els\/health-systems\/health-data.htm"},{"key":"32_CR29","unstructured":"OECD, 2014, Reviews of Health Care Quality, JAPAN, Raising Standards, Assessment and Recommendations, 5, Nov."},{"key":"32_CR30","doi-asserted-by":"crossref","unstructured":"Comstock, L., Hooper, E., Goodwin, J., Goodwin. J., 1982, Physician behaviors that correlate with patient satisfaction, J Med Educ., 57, 105\u2013112.","DOI":"10.1097\/00001888-198202000-00005"},{"key":"32_CR31","doi-asserted-by":"crossref","unstructured":"Lochman, J., 1983, Factors related to patients\u2019 satisfaction with their medical care, J Community Health, 9, 91\u2013109.","DOI":"10.1007\/BF01349873"},{"key":"32_CR32","doi-asserted-by":"crossref","unstructured":"Wright, O., Connelly, L., Capra, S., 2006, Consumer evaluation of hospital foodservice quality: an empirical investigation, Int J Health Care Qual Assur Inc Leadersh Health Serv., 19, 181\u2013194.","DOI":"10.1108\/09526860610651708"},{"key":"32_CR33","doi-asserted-by":"crossref","unstructured":"Wright, O. R., Connelly, L. B., Capra, S., Hendrikz, J., 2013, Determinants of foodservice satisfaction for patients in geriatrics\/rehabilitation and residents in residential aged care, Health Expect., 16, 251\u2013265.","DOI":"10.1111\/j.1369-7625.2011.00711.x"},{"key":"32_CR34","doi-asserted-by":"crossref","unstructured":"Williams, S., calnan, M., 1991, Key Determinants of Consumer Satisfaction With General Practice, Fam Pract, 8, 237\u2013242.","DOI":"10.1093\/fampra\/8.3.237"},{"key":"32_CR35","unstructured":"Mirvis, D., 1998, Patient satisfaction: can patients evaluate the quality of health care? Tenn Med, 91, 277\u2013279."}],"container-title":["Serviceology for Smart Service System"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-4-431-56074-6_32","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,2,18]],"date-time":"2020-02-18T10:16:50Z","timestamp":1582021010000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-4-431-56074-6_32"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017]]},"ISBN":["9784431560722","9784431560746"],"references-count":35,"URL":"https:\/\/doi.org\/10.1007\/978-4-431-56074-6_32","relation":{},"subject":[],"published":{"date-parts":[[2017]]}}}