{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,27]],"date-time":"2025-03-27T00:17:03Z","timestamp":1743034623699,"version":"3.40.3"},"publisher-location":"Tokyo","reference-count":15,"publisher":"Springer Japan","isbn-type":[{"type":"print","value":"9784431560722"},{"type":"electronic","value":"9784431560746"}],"license":[{"start":{"date-parts":[[2017,1,1]],"date-time":"2017-01-01T00:00:00Z","timestamp":1483228800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017]]},"DOI":"10.1007\/978-4-431-56074-6_4","type":"book-chapter","created":{"date-parts":[[2016,10,5]],"date-time":"2016-10-05T13:01:27Z","timestamp":1475672487000},"page":"27-37","source":"Crossref","is-referenced-by-count":0,"title":["A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes"],"prefix":"10.1007","author":[{"given":"Nanami","family":"Shimazaki","sequence":"first","affiliation":[]},{"given":"Yasuharu","family":"Nishi","sequence":"additional","affiliation":[]},{"given":"Michiko","family":"Tsubaki","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"4_CR1","unstructured":"Reichheld, F., 2003, The Ultimate Question Driving Good Profits and True Growth, Harvard Business School Press."},{"key":"4_CR2","doi-asserted-by":"crossref","unstructured":"Chase, R.B., 2008, Psychology of Experience: The Missing Link in Service Science, Service Science, Management and Engineering for the 21st Century,pp. 35\u201340.","DOI":"10.1007\/978-0-387-76578-5_6"},{"key":"4_CR3","unstructured":"Heskett, J.L., Sasser, W.E. and Schlesinger, A.L., 1997, The Service Profit Chain, The Free Press"},{"key":"4_CR4","unstructured":"Zeithaml, V.A. and Bitner, M.J., 2000, Services Marketing: Integrating Customer Focus across the Firm, McGraw-Hill."},{"key":"4_CR5","unstructured":"Parasuraman, A., Zeithaml, O. and Berry, L., 1998SERVQUAL:A Multiple-Item Scale for Measuring Consumer Perception of Service Quality, Journal of Retailing, Vol. 64(1), pp. 12\u201340."},{"key":"4_CR6","unstructured":"Takeyama, M., 2012, Service Design and itsVisualization Techniques, The Hiyoshi Review of the Social Sciences, Vol. 23, pp. 15\u201335"},{"key":"4_CR7","doi-asserted-by":"crossref","unstructured":"Robert, P., 1980, The Nature of Emotions, American Scientist, Vol. 89, pp. 344\u2013350.","DOI":"10.1511\/2001.4.344"},{"key":"4_CR8","unstructured":"Higuchi, M., 2000, A Study on the Structure of Shame, Japanese Journal of Social Psychology, Vol. 16(2), pp. 103\u2013113."},{"key":"4_CR9","unstructured":"Lovelock, C.H., 1996, Service Marketing, Prentice-Hall."},{"key":"4_CR10","doi-asserted-by":"crossref","unstructured":"Ueda, T. and Hoshino, H., 2010, Probability of Life Value Creative Station, Japan Marketing Journal, Vol. 29(3) pp. 33\u201344","DOI":"10.7222\/marketing.2010.004"},{"key":"4_CR11","doi-asserted-by":"crossref","unstructured":"Ortony, A., Clore, G.L. and Collins, A., 1988, The Cognitive Structure of Emotions, Cambridge University Press.","DOI":"10.1017\/CBO9780511571299"},{"key":"4_CR12","unstructured":"Nikkei BP, https:\/\/bizboard.nikkeibp.co.jp\/daigaku\/ , (Accessed 1\/11\/2014)."},{"key":"4_CR13","unstructured":"Satake, H., 2000, Sansedo's Daily Concise Dictionary, Sanseido."},{"key":"4_CR14","unstructured":"MeCab: Yet Another Part-of-Speech and Morphological Analyzer, http:\/\/mecab.googlecode.com\/svn\/trunk\/mecab\/doc\/index.html (Accessed 19\/1\/2015)."},{"key":"4_CR15","unstructured":"Shiozu, K. and Iwasita, S., 2012, A Method for Automatic Tagging for Classification and Retrieval of News Contents, The Association for Natural Language Processing, Vol. 18, pp. 529\u2013530."}],"container-title":["Serviceology for Smart Service System"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-4-431-56074-6_4","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,7,9]],"date-time":"2022-07-09T19:59:15Z","timestamp":1657396755000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-4-431-56074-6_4"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017]]},"ISBN":["9784431560722","9784431560746"],"references-count":15,"URL":"https:\/\/doi.org\/10.1007\/978-4-431-56074-6_4","relation":{},"subject":[],"published":{"date-parts":[[2017]]}}}