{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,2,21]],"date-time":"2025-02-21T01:01:07Z","timestamp":1740099667717,"version":"3.37.3"},"publisher-location":"Singapore","reference-count":52,"publisher":"Springer Singapore","isbn-type":[{"type":"print","value":"9789811531170"},{"type":"electronic","value":"9789811531187"}],"license":[{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.1007\/978-981-15-3118-7_9","type":"book-chapter","created":{"date-parts":[[2020,2,19]],"date-time":"2020-02-19T00:17:01Z","timestamp":1582071421000},"page":"143-156","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Differences in Customer Delight Rating Linked to Customer Actions in Japanese and Foreign Residents Using Restaurant Services in Japan"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-1857-2096","authenticated-orcid":false,"given":"Hisashi","family":"Masuda","sequence":"first","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2020,2,19]]},"reference":[{"issue":"1","key":"9_CR1","first-page":"151","volume":"77","author":"D Peppers","year":"1999","unstructured":"Peppers, D., Rogers, M., Dorf, B.: Is your company ready for one-to-one marketing. Harv. Bus. Rev. 77(1), 151\u2013160 (1999)","journal-title":"Harv. Bus. Rev."},{"key":"9_CR2","first-page":"243","volume-title":"The Service Encounter","author":"GL Shostack","year":"1985","unstructured":"Shostack, G.L.: Planning the service encounter. In: Czepiel, A.J., Solomon, R.M., Surprenant, F.C. (eds.) The Service Encounter, pp. 243\u2013254. Lexington Books, New York (1985)"},{"issue":"3","key":"9_CR3","doi-asserted-by":"crossref","first-page":"26","DOI":"10.1177\/001088040304400303","volume":"44","author":"K Namasivayam","year":"2003","unstructured":"Namasivayam, K., Hinkin, T.R.: The customer\u2019s role in the service encounter: the effects of control and fairness. Cornell Hotel Restaur. Adm. Q. 44(3), 26\u201336 (2003)","journal-title":"Cornell Hotel Restaur. Adm. Q."},{"issue":"2","key":"9_CR4","doi-asserted-by":"publisher","first-page":"35","DOI":"10.1509\/jmkg.64.2.35.18001","volume":"64","author":"MD Hartline","year":"2000","unstructured":"Hartline, M.D., Maxham Iii, J.G., McKee, D.O.: Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees. J. Mark. 64(2), 35\u201350 (2000)","journal-title":"J. Mark."},{"issue":"1","key":"9_CR5","doi-asserted-by":"publisher","first-page":"27","DOI":"10.1007\/BF02723473","volume":"20","author":"SW Kelley","year":"1992","unstructured":"Kelley, S.W.: Developing customer orientation among service employees. J. Acad. Mark. Sci. 20(1), 27\u201336 (1992)","journal-title":"J. Acad. Mark. Sci."},{"issue":"1","key":"9_CR6","doi-asserted-by":"publisher","first-page":"95","DOI":"10.1016\/S0022-4359(96)90007-X","volume":"72","author":"B Mittal","year":"1996","unstructured":"Mittal, B., Lassar, W.M.: The role of personalization in service encounters. J. Retail. 72(1), 95\u2013109 (1996)","journal-title":"J. Retail."},{"issue":"4","key":"9_CR7","first-page":"516","volume":"65","author":"JE Swan","year":"1989","unstructured":"Swan, J.E., Oliver, R.L.: Postpurchase communications by consumers. J. Retail. 65(4), 516\u2013533 (1989)","journal-title":"J. Retail."},{"issue":"3","key":"9_CR8","doi-asserted-by":"publisher","first-page":"805","DOI":"10.2466\/pr0.2001.88.3.805","volume":"88","author":"V Martinez-Tur","year":"2001","unstructured":"Martinez-Tur, V., Ramos, J., Peiro, J.M., Garcia-Buades, E.: Relationships among perceived justice, customers\u2019 satisfaction, and behavioral intentions: the moderating role of gender. Psychol. Rep. 88(3), 805\u2013811 (2001)","journal-title":"Psychol. Rep."},{"issue":"7\/8","key":"9_CR9","doi-asserted-by":"publisher","first-page":"811","DOI":"10.1108\/03090560210430818","volume":"36","author":"A Caruana","year":"2002","unstructured":"Caruana, A.: Service loyalty: the effects of service quality and the mediating role of customer satisfaction. Eur. J. Mark. 36(7\/8), 811\u2013828 (2002)","journal-title":"Eur. J. Mark."},{"issue":"4","key":"9_CR10","doi-asserted-by":"publisher","first-page":"458","DOI":"10.1177\/1938965510395379","volume":"52","author":"E Gracia","year":"2011","unstructured":"Gracia, E., Bakker, A.B., Grau, R.M.: Positive emotions: the connection between customer quality evaluations and loyalty. Cornell Hosp. Q. 52(4), 458\u2013465 (2011)","journal-title":"Cornell Hosp. Q."},{"issue":"2","key":"9_CR11","doi-asserted-by":"publisher","first-page":"223","DOI":"10.1016\/S0022-4359(99)80094-3","volume":"74","author":"N Sirohi","year":"1998","unstructured":"Sirohi, N., McLaughlin, E.W., Wittink, D.R.: A model of consumer perceptions and store loyalty intentions for a supermarket retailer. J. Retail. 74(2), 223\u2013245 (1998)","journal-title":"J. Retail."},{"issue":"11\/12","key":"9_CR12","doi-asserted-by":"publisher","first-page":"1082","DOI":"10.1108\/03090569910292285","volume":"33","author":"J Bloemer","year":"1999","unstructured":"Bloemer, J., De Ruyter, K., Wetzels, M.: Linking perceived service quality and service loyalty: a multi-dimensional perspective. Eur. J. Mark. 33(11\/12), 1082\u20131106 (1999)","journal-title":"Eur. J. Mark."},{"issue":"6","key":"9_CR13","doi-asserted-by":"publisher","first-page":"1217","DOI":"10.1037\/0021-9010.90.6.1217","volume":"90","author":"M Salanova","year":"2005","unstructured":"Salanova, M., Agut, S., Peiro, J.M.: Linking organizational resources and work engagement to employee performance and customer loyalty: the mediation of service climate. J. Appl. Psychol. 90(6), 1217\u20131227 (2005)","journal-title":"J. Appl. Psychol."},{"issue":"2","key":"9_CR14","doi-asserted-by":"publisher","first-page":"69","DOI":"10.1177\/002224299005400206","volume":"54","author":"MJ Bitner","year":"1990","unstructured":"Bitner, M.J.: Evaluating service encounters: the effects of physical surroundings and employee responses. J. Mark. 54(2), 69\u201382 (1990)","journal-title":"J. Mark."},{"issue":"1","key":"9_CR15","doi-asserted-by":"publisher","first-page":"65","DOI":"10.1108\/09564239710161088","volume":"8","author":"JL Chandon","year":"1997","unstructured":"Chandon, J.L., Leo, P.Y., Philippe, J.: Service encounter dimensions - a dyadic perspective: measuring the dimensions of service encounters as perceived by customers and personnel. Int. J. Serv. Ind. Manag. 8(1), 65\u201386 (1997)","journal-title":"Int. J. Serv. Ind. Manag."},{"issue":"3","key":"9_CR16","doi-asserted-by":"publisher","first-page":"284","DOI":"10.1177\/0010880407301735","volume":"48","author":"S Gupta","year":"2016","unstructured":"Gupta, S., McLaughlin, E., Gomez, M.: Guest satisfaction and restaurant performance. Cornell Hotel Restaur. Adm. Q. 48(3), 284\u2013298 (2016)","journal-title":"Cornell Hotel Restaur. Adm. Q."},{"issue":"2","key":"9_CR17","doi-asserted-by":"publisher","first-page":"251","DOI":"10.1177\/1938965510363264","volume":"51","author":"SS Hyun","year":"2010","unstructured":"Hyun, S.S.: Predictors of relationship quality and loyalty in the chain restaurant industry. Cornell Hosp. Q. 51(2), 251\u2013267 (2010)","journal-title":"Cornell Hosp. Q."},{"issue":"3","key":"9_CR18","doi-asserted-by":"publisher","first-page":"235","DOI":"10.1177\/0010880404265345","volume":"45","author":"JM Sulek","year":"2004","unstructured":"Sulek, J.M., Hensley, R.L.: The relative importance of food, atmosphere, and fairness of wait: the case of a full-service restaurant. Cornell Hotel Restaur. Adm. Q. 45(3), 235\u2013247 (2004)","journal-title":"Cornell Hotel Restaur. Adm. Q."},{"issue":"1","key":"9_CR19","first-page":"12","volume":"64","author":"A Parasuraman","year":"1988","unstructured":"Parasuraman, A., Zeithaml, V.A., Berry, L.L.: SERVQUAL: a multiple-item scale for measuring consumer perc. J. Retail. 64(1), 12\u201340 (1988)","journal-title":"J. Retail."},{"issue":"1","key":"9_CR20","doi-asserted-by":"publisher","first-page":"71","DOI":"10.1177\/002224299005400105","volume":"54","author":"MJ Bitner","year":"1990","unstructured":"Bitner, M.J., Booms, B.H., Tetreault, M.S.: The service encounter: diagnosing favorable and unfavorable incidents. J. Mark. 54(1), 71\u201384 (1990)","journal-title":"J. Mark."},{"issue":"4","key":"9_CR21","doi-asserted-by":"publisher","first-page":"495","DOI":"10.1086\/209131","volume":"14","author":"RL Oliver","year":"1988","unstructured":"Oliver, R.L., Desarbo, W.S.: Response determinants in satisfaction judgments. J. Consum. Res. 14(4), 495 (1988)","journal-title":"J. Consum. Res."},{"issue":"2","key":"9_CR22","doi-asserted-by":"publisher","first-page":"204","DOI":"10.1177\/002224378802500209","volume":"25","author":"DK Tse","year":"1988","unstructured":"Tse, D.K., Wilton, P.C.: Models of consumer satisfaction formation: an extensive. J. Mark. Res. (JMR) 25(2), 204\u2013212 (1988)","journal-title":"J. Mark. Res. (JMR)"},{"issue":"1","key":"9_CR23","doi-asserted-by":"publisher","first-page":"84","DOI":"10.1086\/209243","volume":"18","author":"RA Westbrook","year":"1991","unstructured":"Westbrook, R.A., Oliver, R.L.: The dimensionality of consumption emotion pat-terns and consumer satisfaction. J. Consum. Res. 18(1), 84\u201391 (1991)","journal-title":"J. Consum. Res."},{"issue":"10","key":"9_CR24","doi-asserted-by":"publisher","first-page":"1437","DOI":"10.1016\/j.jbusres.2003.09.013","volume":"58","author":"FJM Laros","year":"2005","unstructured":"Laros, F.J.M., Steenkamp, J.-B.E.M.: Emotions in consumer behavior: a hierarchical approach. J. Bus. Res. 58(10), 1437\u20131445 (2005)","journal-title":"J. Bus. Res."},{"issue":"6","key":"9_CR25","first-page":"88","volume":"73","author":"TO Jones","year":"1995","unstructured":"Jones, T.O., Sasser Jr., W.E.: Why satisfied customers defect. Harv. Bus. Rev. 73(6), 88\u201391 (1995)","journal-title":"Harv. Bus. Rev."},{"issue":"2","key":"9_CR26","doi-asserted-by":"publisher","first-page":"71","DOI":"10.1177\/002224299505900206","volume":"59","author":"SM Keaveney","year":"1995","unstructured":"Keaveney, S.M.: Customer switching behavior in service industries: an exploratory study. J. Mark. 59(2), 71\u201382 (1995)","journal-title":"J. Mark."},{"issue":"11","key":"9_CR27","first-page":"10","volume":"24","author":"H Schlossberg","year":"1990","unstructured":"Schlossberg, H.: Satisfying customers is a minimum you really have to \u2018delight\u2019 them. Mark. News 24(11), 10\u201311 (1990)","journal-title":"Mark. News"},{"issue":"3","key":"9_CR28","doi-asserted-by":"publisher","first-page":"311","DOI":"10.1016\/S0022-4359(97)90021-X","volume":"73","author":"R Oliver","year":"1990","unstructured":"Oliver, R., Rust, T.R., Varki, S.: Customer delight: foundations, findings, and managerial insight. J. Retail. 73(3), 311\u2013336 (1990)","journal-title":"J. Retail."},{"issue":"6","key":"9_CR29","doi-asserted-by":"publisher","first-page":"1161","DOI":"10.1037\/h0077714","volume":"39","author":"JA Russell","year":"1980","unstructured":"Russell, J.A.: A circumplex model of affect. J. Pers. Soc. Psychol. 39(6), 1161\u20131178 (1980)","journal-title":"J. Pers. Soc. Psychol."},{"issue":"2","key":"9_CR30","doi-asserted-by":"publisher","first-page":"219","DOI":"10.1037\/0033-2909.98.2.219","volume":"98","author":"D Watson","year":"1985","unstructured":"Watson, D., Tellegen, A.: Toward a consensual structure of mood. Psychol. Bull. 98(2), 219\u2013235 (1985)","journal-title":"Psychol. Bull."},{"issue":"3","key":"9_CR31","doi-asserted-by":"publisher","first-page":"275","DOI":"10.2753\/MTP1069-6679180305","volume":"18","author":"DC Barnes","year":"2010","unstructured":"Barnes, D.C., Beauchamp, M.B., Webster, C.: To delight, or not to delight? This is the question service firms must address. J. Mark. Theory Pract. 18(3), 275\u2013283 (2010)","journal-title":"J. Mark. Theory Pract."},{"issue":"3","key":"9_CR32","doi-asserted-by":"publisher","first-page":"386","DOI":"10.1177\/1094670513479168","volume":"16","author":"C Bartl","year":"2013","unstructured":"Bartl, C., Gouthier, M.H.J., Lenker, M.: Delighting consumers click by click. J. Serv. Res. 16(3), 386\u2013399 (2013)","journal-title":"J. Serv. Res."},{"issue":"3","key":"9_CR33","doi-asserted-by":"publisher","first-page":"48","DOI":"10.1509\/JMKG.72.3.048","volume":"72","author":"R Chitturi","year":"2008","unstructured":"Chitturi, R., Raghunathan, R., Mahajan, V.: Delight by design: the role of hedonic versus utilitarian benefits. J. Mark. 72(3), 48\u201363 (2008)","journal-title":"J. Mark."},{"issue":"4","key":"9_CR34","doi-asserted-by":"publisher","first-page":"462","DOI":"10.1108\/09596110810873552","volume":"20","author":"JC Crotts","year":"2008","unstructured":"Crotts, J.C., Pan, B., Raschid, A.E.: A survey method for identifying key drivers of guest delight. Int. J. Contemp. Hosp. Manag. 20(4), 462\u2013470 (2008)","journal-title":"Int. J. Contemp. Hosp. Manag."},{"issue":"2","key":"9_CR35","doi-asserted-by":"publisher","first-page":"103","DOI":"10.1177\/1094670505279340","volume":"8","author":"A Finn","year":"2005","unstructured":"Finn, A.: Reassessing the foundations of customer delight. J. Serv. Res. 8(2), 103\u2013116 (2005)","journal-title":"J. Serv. Res."},{"issue":"1","key":"9_CR36","doi-asserted-by":"publisher","first-page":"99","DOI":"10.1177\/1094670511425698","volume":"15","author":"A Finn","year":"2012","unstructured":"Finn, A.: Customer delight. J. Serv. Res. 15(1), 99\u2013110 (2012)","journal-title":"J. Serv. Res."},{"issue":"4","key":"9_CR37","doi-asserted-by":"publisher","first-page":"375","DOI":"10.1086\/208564","volume":"17","author":"RN Bolton","year":"1991","unstructured":"Bolton, R.N., Drew, J.H.: A multistage model of customers\u2019 assessments of service quality and value. J. Consum. Res. 17(4), 375 (1991)","journal-title":"J. Consum. Res."},{"issue":"4","key":"9_CR38","doi-asserted-by":"publisher","first-page":"493","DOI":"10.1086\/209276","volume":"18","author":"CT Allen","year":"1992","unstructured":"Allen, C.T., Machleit, K.A., Kleine, S.S.: A comparison of attitudes and emotions as predictors of behavior at diverse levels of behavioral experience. J. Consum. Res. 18(4), 493 (1992)","journal-title":"J. Consum. Res."},{"issue":"3","key":"9_CR39","doi-asserted-by":"publisher","first-page":"55","DOI":"10.1177\/002224299205600304","volume":"56","author":"JJ Cronin","year":"1992","unstructured":"Cronin, J.J., Taylor, S.A.: Measuring service quality: a reexamination and extension. J. Mark. 56(3), 55\u201368 (1992)","journal-title":"J. Mark."},{"issue":"3","key":"9_CR40","doi-asserted-by":"publisher","first-page":"418","DOI":"10.1086\/209358","volume":"20","author":"RL Oliver","year":"1993","unstructured":"Oliver, R.L.: Cognitive, affective, and attribute bases of the satisfaction response. J. Consum. Res. 20(3), 418 (1993)","journal-title":"J. Consum. Res."},{"issue":"2","key":"9_CR41","doi-asserted-by":"publisher","first-page":"163","DOI":"10.1016\/0022-4359(94)90013-2","volume":"70","author":"SA Taylor","year":"1994","unstructured":"Taylor, S.A., Baker, T.L.: An assessment of the relationship between service quality and customer satisfaction in the formation of consumers\u2019 purchase intentions. J. Retail. 70(2), 163\u2013178 (1994)","journal-title":"J. Retail."},{"issue":"1","key":"9_CR42","doi-asserted-by":"publisher","first-page":"609","DOI":"10.1146\/annurev.psych.48.1.609","volume":"48","author":"RE Petty","year":"1997","unstructured":"Petty, R.E., Wegener, D.T., Fabrigar, L.R.: Attitudes and attitude change. Annu. Rev. Psychol. 48(1), 609\u2013647 (1997)","journal-title":"Annu. Rev. Psychol."},{"issue":"3","key":"9_CR43","doi-asserted-by":"publisher","first-page":"293","DOI":"10.1177\/0092070304263330","volume":"32","author":"SY Lam","year":"2004","unstructured":"Lam, S.Y., Shankar, V., Erramilli, M.K., Murthy, B.: Customer value, satisfaction, loyalty, and switching costs: an illustration from a business-to-business service context. J. Acad. Mark. Sci. 32(3), 293\u2013311 (2004)","journal-title":"J. Acad. Mark. Sci."},{"issue":"4_suppl1","key":"9_CR44","doi-asserted-by":"publisher","first-page":"33","DOI":"10.1177\/00222429990634s105","volume":"63","author":"RL Oliver","year":"1999","unstructured":"Oliver, R.L.: Whence consumer loyalty? J. Mark. 63(4_suppl1), 33\u201344 (1999)","journal-title":"J. Mark."},{"issue":"1","key":"9_CR45","doi-asserted-by":"publisher","first-page":"39","DOI":"10.1016\/S0010-8804(02)80007-6","volume":"43","author":"J Barsky","year":"2002","unstructured":"Barsky, J., Nash, L.: Evoking emotion: affective keys to hotel loyalty. Cornell Hotel Restaur. Adm. Q. 43(1), 39\u201346 (2002)","journal-title":"Cornell Hotel Restaur. Adm. Q."},{"issue":"3","key":"9_CR46","doi-asserted-by":"publisher","first-page":"465","DOI":"10.1016\/j.ijhm.2004.09.005","volume":"24","author":"S-LC McCain","year":"2005","unstructured":"McCain, S.-L.C., Jang, S., Hu, C.: Service quality gap analysis toward customer loyalty: practical guidelines for casino hotels. Int. J. Hosp. Manag. 24(3), 465\u2013472 (2005)","journal-title":"Int. J. Hosp. Manag."},{"issue":"2","key":"9_CR47","doi-asserted-by":"publisher","first-page":"102","DOI":"10.1108\/02652320710728438","volume":"25","author":"C Baumann","year":"2007","unstructured":"Baumann, C., Burton, S., Elliott, G., Kehr, H.M.: Prediction of attitude and behavioural intentions in retail banking. Int. J. Bank Mark. 25(2), 102\u2013116 (2007)","journal-title":"Int. J. Bank Mark."},{"issue":"3","key":"9_CR48","doi-asserted-by":"publisher","first-page":"329","DOI":"10.1177\/1938965515626296","volume":"57","author":"DC Barnes","year":"2016","unstructured":"Barnes, D.C., Meyer, T., Kinard, B.R.: Implementing a delight strategy in a restaurant setting. Cornell Hosp. Q. 57(3), 329\u2013342 (2016)","journal-title":"Cornell Hosp. Q."},{"issue":"1","key":"9_CR49","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/03637750009376492","volume":"67","author":"DJ Goldsmith","year":"2000","unstructured":"Goldsmith, D.J.: Soliciting advice: the role of sequential placement in mitigating face threat. Commun. Monogr. 67(1), 1\u201319 (2000)","journal-title":"Commun. Monogr."},{"key":"9_CR50","series-title":"Lecture Notes in Computer Science (Lecture Notes in Artificial Intelligence)","doi-asserted-by":"publisher","first-page":"596","DOI":"10.1007\/978-3-030-29551-6_53","volume-title":"Knowledge Science, Engineering and Management","author":"H Masuda","year":"2019","unstructured":"Masuda, H., Utz, W.: Visualization of customer satisfaction linked to behavior using a process-based web questionnaire. In: Douligeris, C., Karagiannis, D., Apostolou, D. (eds.) KSEM 2019. LNCS (LNAI), vol. 11775, pp. 596\u2013603. Springer, Cham (2019). https:\/\/doi.org\/10.1007\/978-3-030-29551-6_53"},{"key":"9_CR51","unstructured":"ADOxx Metamodelling Platform. https:\/\/www.adoxx.org . Accessed 18 Nov 2019"},{"key":"9_CR52","doi-asserted-by":"publisher","first-page":"75","DOI":"10.1007\/978-3-030-06234-7_8","volume-title":"The Art of Structuring","author":"D Karagiannis","year":"2019","unstructured":"Karagiannis, D., Bork, D., Utz, W.: Metamodels as a conceptual structure: some semantical and syntactical operations. In: Bergener, K., R\u00e4ckers, M., Stein, A. (eds.) The Art of Structuring, pp. 75\u201386. Springer, Cham (2019). https:\/\/doi.org\/10.1007\/978-3-030-06234-7_8"}],"container-title":["Communications in Computer and Information Science","Serviceology for Services"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-981-15-3118-7_9","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,10,15]],"date-time":"2022-10-15T22:51:54Z","timestamp":1665874314000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-981-15-3118-7_9"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020]]},"ISBN":["9789811531170","9789811531187"],"references-count":52,"URL":"https:\/\/doi.org\/10.1007\/978-981-15-3118-7_9","relation":{},"ISSN":["1865-0929","1865-0937"],"issn-type":[{"type":"print","value":"1865-0929"},{"type":"electronic","value":"1865-0937"}],"subject":[],"published":{"date-parts":[[2020]]},"assertion":[{"value":"19 February 2020","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"ICServ","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Serviceology","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Osaka","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Japan","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2020","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"13 March 2020","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"15 March 2020","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"7","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"icserv2020","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/icserv2020.serviceology.org\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Single-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"Easychair","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"58","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"19","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"0","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"33% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"3","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"No","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}