{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,26]],"date-time":"2025-03-26T00:06:29Z","timestamp":1742947589912,"version":"3.40.3"},"publisher-location":"Singapore","reference-count":13,"publisher":"Springer Singapore","isbn-type":[{"type":"print","value":"9789811557637"},{"type":"electronic","value":"9789811557644"}],"license":[{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.1007\/978-981-15-5764-4_32","type":"book-chapter","created":{"date-parts":[[2020,5,20]],"date-time":"2020-05-20T10:03:54Z","timestamp":1589969034000},"page":"343-353","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Omni-Channel Challenges Facing Small- and Medium-Sized Enterprises: Balancing Between B2B and B2C"],"prefix":"10.1007","author":[{"given":"Tomohiko","family":"Fujimura","sequence":"first","affiliation":[]},{"given":"Yoko","family":"Ishino","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2020,5,21]]},"reference":[{"issue":"5","key":"32_CR1","doi-asserted-by":"crossref","first-page":"415","DOI":"10.1016\/S0378-7206(01)00107-0","volume":"39","author":"EWT Ngai","year":"2002","unstructured":"Ngai, E.W.T., Wat, F.K.T.: A literature review and classification of electronic commerce research. Inf. Manag. 39(5), 415\u2013429 (2002)","journal-title":"Inf. Manag."},{"issue":"2","key":"32_CR2","doi-asserted-by":"crossref","first-page":"95","DOI":"10.1016\/S0019-8501(01)00181-X","volume":"31","author":"KL Webb","year":"2002","unstructured":"Webb, K.L.: Managing channels of distribution in the age of electronic commerce. Ind. Mark. Manag. 31(2), 95\u2013102 (2002)","journal-title":"Ind. Mark. Manag."},{"issue":"2","key":"32_CR3","doi-asserted-by":"crossref","first-page":"358","DOI":"10.1016\/j.jretai.2014.12.007","volume":"91","author":"A Rapp","year":"2015","unstructured":"Rapp, A., Bakera, T.L., Bachrach, D.G., et al.: Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance. J. Retail. 91(2), 358\u2013369 (2015)","journal-title":"J. Retail."},{"issue":"2","key":"32_CR4","doi-asserted-by":"crossref","first-page":"319","DOI":"10.1023\/A:1022914715320","volume":"4","author":"DL Bahn","year":"2003","unstructured":"Bahn, D.L., Fischer, P.P.: Clicks and mortar: balancing brick and mortar business strategy and operations with auxiliary electronic commerce. Inf. Technol. Manag. 4(2), 319\u2013334 (2003)","journal-title":"Inf. Technol. Manag."},{"issue":"1","key":"32_CR5","doi-asserted-by":"crossref","first-page":"70","DOI":"10.1016\/j.intmar.2008.10.005","volume":"23","author":"SA Neslin","year":"2009","unstructured":"Neslin, S.A., Shankar, V.: Key issues in multichannel customer management: current knowledge and future directions. J. Interact. Mark. 23(1), 70\u201381 (2009)","journal-title":"J. Interact. Mark."},{"issue":"2","key":"32_CR6","doi-asserted-by":"crossref","first-page":"198","DOI":"10.1016\/j.jretai.2014.12.005","volume":"92","author":"L Cao","year":"2015","unstructured":"Cao, L., Li, L.: The impact of cross-channel integration on retailers\u2019 sales growth. J. Retail. 92(2), 198\u2013216 (2015)","journal-title":"J. Retail."},{"key":"32_CR7","unstructured":"Lazaris, C., Vrechopoulos, A.: From multichannel to \u201comnichannel\u201d retailing: review of the literature and calls for research. In: 2nd International Conference on Contemporary Marketing Issues, (ICCMI), 18\u201320 June 2014, Athens, Greece (2014)"},{"issue":"3","key":"32_CR8","first-page":"23","volume":"17","author":"H Usuki","year":"1998","unstructured":"Usuki, H., Nishio, C.: Purchasing factors of online shopping: considerations from empirical studies in 1996. Mark. J. 17(3), 23\u201332 (1998). In Japanese","journal-title":"Mark. J."},{"issue":"4","key":"32_CR9","doi-asserted-by":"crossref","first-page":"541","DOI":"10.1111\/1467-6451.00162","volume":"49","author":"MD Smith","year":"2001","unstructured":"Smith, M.D., Brynjolfsson, E.: Consumer decision-making at an internet shopbot: brand still matters. J. Ind. Econ. 49(4), 541\u2013558 (2001)","journal-title":"J. Ind. Econ."},{"issue":"3","key":"32_CR10","doi-asserted-by":"crossref","first-page":"203","DOI":"10.1016\/S1567-4223(03)00024-3","volume":"2","author":"B Corbitt","year":"2003","unstructured":"Corbitt, B., Thanasankit, T., Yi, H.: Trust and E-commerce: a study of consumer perceptions. Electron. Commer. Res. Appl. 2(3), 203\u2013215 (2003)","journal-title":"Electron. Commer. Res. Appl."},{"issue":"1","key":"32_CR11","doi-asserted-by":"crossref","first-page":"75","DOI":"10.1080\/10864415.2001.11044227","volume":"6","author":"MKO Lee","year":"2001","unstructured":"Lee, M.K.O., Turban, E.: A trust model for consumer internet shopping. Int. J. Electron. Commer. 6(1), 75\u201391 (2001)","journal-title":"Int. J. Electron. Commer."},{"issue":"2","key":"32_CR12","doi-asserted-by":"crossref","first-page":"1248","DOI":"10.1016\/j.ejor.2005.06.032","volume":"175","author":"S Paisittanand","year":"2006","unstructured":"Paisittanand, S., Olson, D.: A simulation study of IT outsourcing in the credit card business. Eur. J. Oper. Res. 175(2), 1248\u20131261 (2006)","journal-title":"Eur. J. Oper. Res."},{"key":"32_CR13","volume-title":"Financial Modeling with Crystal Ball and Excel, Plus Website","author":"J Charnes","year":"2017","unstructured":"Charnes, J.: Financial Modeling with Crystal Ball and Excel, Plus Website, 2nd edn. Willey, United States (2017)","edition":"2"}],"container-title":["Smart Innovation, Systems and Technologies","Agents and Multi-Agent Systems: Technologies and Applications 2020"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-981-15-5764-4_32","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,3,13]],"date-time":"2024-03-13T19:09:23Z","timestamp":1710356963000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-981-15-5764-4_32"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020]]},"ISBN":["9789811557637","9789811557644"],"references-count":13,"URL":"https:\/\/doi.org\/10.1007\/978-981-15-5764-4_32","relation":{},"ISSN":["2190-3018","2190-3026"],"issn-type":[{"type":"print","value":"2190-3018"},{"type":"electronic","value":"2190-3026"}],"subject":[],"published":{"date-parts":[[2020]]},"assertion":[{"value":"21 May 2020","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}