{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,27]],"date-time":"2025-10-27T04:02:35Z","timestamp":1761537755749,"version":"build-2065373602"},"publisher-location":"Singapore","reference-count":25,"publisher":"Springer Nature Singapore","isbn-type":[{"value":"9789819538072","type":"print"},{"value":"9789819538089","type":"electronic"}],"license":[{"start":{"date-parts":[[2025,10,28]],"date-time":"2025-10-28T00:00:00Z","timestamp":1761609600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2025,10,28]],"date-time":"2025-10-28T00:00:00Z","timestamp":1761609600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2026]]},"DOI":"10.1007\/978-981-95-3808-9_34","type":"book-chapter","created":{"date-parts":[[2025,10,27]],"date-time":"2025-10-27T03:58:35Z","timestamp":1761537515000},"page":"417-433","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Analyzing Factors of Public Engagement with Community Reporting Systems Through a Business Intelligence Approach"],"prefix":"10.1007","author":[{"given":"Fathin Nabilla M.","family":"Leza","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Nurul Izrin Md","family":"Saleh","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Nur Atikah","family":"Arbain","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2025,10,28]]},"reference":[{"key":"34_CR1","unstructured":"Bedi, R.S.: Kuala Lumpur sinkholes: Jalan Masjid India sewers to get \u2018integrity audit\u2019 after second cave-in; DPM Fadillah says area is safe. CNA Asia (2024). https:\/\/www.channelnewsasia.com\/asia\/kl-sinkhole-jalan-masjid-india-day-6-missing-tourist-integrity-audit-4572186."},{"key":"34_CR2","unstructured":"Abdullah, M.K.A., Musa, M.K., Abdul Rahman, M.A.: Persepsi Penduduk Terhadap Faktor Bencana Banjir: Kajian Kes di Taman Sri Muda, ShahAlam, Selangor. Prog. Eng. Appl. Technol. 4(2), 611\u2013617 (2023)"},{"key":"34_CR3","unstructured":"Razmi, N.S., Arifin, M.H.: Kejadian Tanah Runtuh Di Kawasan Tanah Tinggi Malaysia. Majalah Sains (2022). https:\/\/www.majalahsains.com\/kejadian-tanah-runtuh-di-kawasan-tanah-tinggi-malaysia\/"},{"issue":"1","key":"34_CR4","doi-asserted-by":"publisher","first-page":"1","DOI":"10.18196\/iclr.v3i1.11454","volume":"3","author":"SD Harijanti","year":"2020","unstructured":"Harijanti, S.D.: Complaint handling systems in the public sector: a comparative analysis between Indonesia and Australia. Indones. Comp. Law Rev. 3(1), 1\u201324 (2020). https:\/\/doi.org\/10.18196\/iclr.v3i1.11454","journal-title":"Indones. Comp. Law Rev."},{"issue":"1","key":"34_CR5","doi-asserted-by":"publisher","first-page":"81","DOI":"10.47176\/mjiri.38.14","volume":"38","author":"H Sadeghi-Bazargani","year":"2024","unstructured":"Sadeghi-Bazargani, H., Golestani, M., Saadati, M., Samadirad, B., Azami-Aghdash, S., Jafari-Khounigh, A.: A community-based safety reporting system; development, implementation, and evaluation: an experience of safe communities in Iran. Med. J. Islam Repub. Iran 38(1), 81\u201387 (2024). https:\/\/doi.org\/10.47176\/mjiri.38.14","journal-title":"Med. J. Islam Repub. Iran"},{"issue":"4","key":"34_CR6","doi-asserted-by":"publisher","first-page":"860","DOI":"10.5530\/pj.2024.16.140","volume":"16","author":"RH Saeni","year":"2024","unstructured":"Saeni, R.H., et al.: Community-based electronic recording and reporting in Indonesia: systematic review. Pharmacogn. J. 16(4), 860\u2013864 (2024). https:\/\/doi.org\/10.5530\/pj.2024.16.140","journal-title":"Pharmacogn. J."},{"issue":"6","key":"34_CR7","doi-asserted-by":"publisher","first-page":"197","DOI":"10.17148\/ijarcce.2025.14636","volume":"14","author":"KBN Roopesh","year":"2025","unstructured":"Roopesh, K.B.N., Shravya, R., Shreya, P.R., Sunidhi, R., Thanusha, S.: CivicFix: smart complaint routing for urban solutions. Ijarcce 14(6), 197\u2013201 (2025). https:\/\/doi.org\/10.17148\/ijarcce.2025.14636","journal-title":"Ijarcce"},{"key":"34_CR8","unstructured":"Jabatan Perkhidmatan Awam: Sistem Pengurusan Aduan Awam SISPAA. Kerajaan Malaysia (2023). https:\/\/jpa.spab.gov.my\/eApps\/system\/index.do"},{"key":"34_CR9","doi-asserted-by":"publisher","unstructured":"Soares, J., Coutinho, C.: Urban issue reporting applications towards government 2.0. ISMSIT 2024 - 8th Int. Symp. Multidiscip. Stud. Innov. Technol. Proc. (2024). https:\/\/doi.org\/10.1109\/ISMSIT63511.2024.10757230","DOI":"10.1109\/ISMSIT63511.2024.10757230"},{"key":"34_CR10","doi-asserted-by":"publisher","unstructured":"Rong, T., Ristevski, E., Carroll, M.: Exploring community engagement in place-based approaches in areas of poor health and disadvantage: a scoping review. Heal. Place 81(March), 103026 (2023). https:\/\/doi.org\/10.1016\/j.healthplace.2023.103026","DOI":"10.1016\/j.healthplace.2023.103026"},{"issue":"2","key":"34_CR11","doi-asserted-by":"publisher","first-page":"917","DOI":"10.1007\/s10796-022-10253-w","volume":"25","author":"MO Ahmad","year":"2023","unstructured":"Ahmad, M.O., Ahmad, I., Rana, N.P., Khan, I.S.: An empirical investigation on business analytics in software and systems development projects. Inf. Syst. Front. 25(2), 917\u2013927 (2023). https:\/\/doi.org\/10.1007\/s10796-022-10253-w","journal-title":"Inf. Syst. Front."},{"key":"34_CR12","doi-asserted-by":"publisher","unstructured":"Beros, I., Hlupic, N., Dzapo, F.: Usage of BI tools in analysis of the tomas croatia 2019 survey. 2021 44th Int. Conv. Information, Commun. Electron. Technol. MIPRO 2021 - Proc. pp. 1335\u20131340 (2021). https:\/\/doi.org\/10.23919\/MIPRO52101.2021.9597033","DOI":"10.23919\/MIPRO52101.2021.9597033"},{"issue":"8","key":"34_CR13","doi-asserted-by":"publisher","first-page":"1","DOI":"10.24294\/jipd.v8i8.4904","volume":"8","author":"HO Mbaidin","year":"2024","unstructured":"Mbaidin, H.O., Alomari, K.M., Sbaee, N.Q., Almubydeen, I.O., Chindo, U.M.: The influential impact of business intelligence tools usage in establishing responsible business practices using knowledge management stages in the educational sector. J. Infrastructure Policy Dev. 8(8), 1\u201327 (2024). https:\/\/doi.org\/10.24294\/jipd.v8i8.4904","journal-title":"J. Infrastructure Policy Dev."},{"issue":"2","key":"34_CR14","doi-asserted-by":"publisher","first-page":"15","DOI":"10.48001\/jocsvl.2024.1215-19","volume":"1","author":"PK Raja","year":"2024","unstructured":"Raja, P.K., Naresh, K.P.: Transforming Student Admissions Data into Insights: A Power BI Analysis of Educational Demographics. J. Comput. Syst. Virtualization Lang. 1(2), 15\u201319 (2024). https:\/\/doi.org\/10.48001\/jocsvl.2024.1215-19","journal-title":"J. Comput. Syst. Virtualization Lang."},{"issue":"1","key":"34_CR15","doi-asserted-by":"publisher","first-page":"409","DOI":"10.1108\/itp-11-2020-0786","volume":"36","author":"VH Trieu","year":"2022","unstructured":"Trieu, V.H.: Towards an understanding of actual business intelligence technology use: an individual user perspective. Inf. Technol. People 36(1), 409\u2013432 (2022). https:\/\/doi.org\/10.1108\/itp-11-2020-0786","journal-title":"Inf. Technol. People"},{"key":"34_CR16","doi-asserted-by":"publisher","unstructured":"Prasad, S.: Regression. In: Advanced Statistical Methods. Singapore, Springer Nature Singapore, pp. 1\u201345 (2024). https:\/\/doi.org\/10.1007\/978-981-99-7257-9_1","DOI":"10.1007\/978-981-99-7257-9_1"},{"key":"34_CR17","doi-asserted-by":"publisher","unstructured":"Gon\u00e7alves, J.: Statistical analysis in research (2023). https:\/\/doi.org\/10.33774\/coe-2023-k71h2","DOI":"10.33774\/coe-2023-k71h2"},{"issue":"2","key":"34_CR18","doi-asserted-by":"publisher","first-page":"233","DOI":"10.47992\/ijmts.2581.6012.0116","volume":"5","author":"A Architha","year":"2020","unstructured":"Architha, A., Aithal, P.S.: Development and validation of survey questionnaire & experimental data \u2013 A systematical review-based statistical approach. Int. J. Manag. Technol. Soc. Sci. 5(2), 233\u2013251 (2020). https:\/\/doi.org\/10.47992\/ijmts.2581.6012.0116","journal-title":"Int. J. Manag. Technol. Soc. Sci."},{"issue":"2","key":"34_CR19","doi-asserted-by":"publisher","DOI":"10.1016\/j.digbus.2025.100132","volume":"5","author":"IA Fattah","year":"2025","unstructured":"Fattah, I.A., Prabowo, H., Tjhin, V.U., Rahim, R.K.: The interplay between business analytics capabilities and decision-making performance in Indonesia\u2019s public sector. Digit. Bus. 5(2), 100132 (2025). https:\/\/doi.org\/10.1016\/j.digbus.2025.100132","journal-title":"Digit. Bus."},{"issue":"May","key":"34_CR20","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/17448689.2025.2508191","volume":"8689","author":"JB Lynggaard","year":"2025","unstructured":"Lynggaard, J.B., Boje, T.P.: Civic engagement reimagined: the roles of citizenship, civicness, and civility. J. Civ. Soc. 8689(May), 1\u201318 (2025). https:\/\/doi.org\/10.1080\/17448689.2025.2508191","journal-title":"J. Civ. Soc."},{"issue":"7","key":"34_CR21","doi-asserted-by":"publisher","first-page":"1122","DOI":"10.1080\/07418825.2024.2446770","volume":"41","author":"LA Slocum","year":"2024","unstructured":"Slocum, L.A., Greene, C., Huebner, B.M., Udani, A., Spanoudakis, K.: Centering community in the conceptualization and measurement of safety: a mixed-method approach. Justice Q. 41(7), 1122\u20131155 (2024). https:\/\/doi.org\/10.1080\/07418825.2024.2446770","journal-title":"Justice Q."},{"key":"34_CR22","unstructured":"Sebunya, J., Gichuki, A.: Digital tools and platforms for enhancing community participation: a review of global practices. Edinbg. Peer Rev. J. Books Publ. Int. J. Sch. Pract. 4(2), 54\u201367 (2024)"},{"key":"34_CR23","unstructured":"Nor Zahid, M.A.: Urban alert community fault reporting system. Universiti Teknikal Malaysia Melaka (2024)"},{"key":"34_CR24","doi-asserted-by":"publisher","unstructured":"Moitas, J., de Albuquerque, J.P., Mano, R.: Business intelligence implementation and its impact on decision-making (2023). https:\/\/doi.org\/10.23919\/cisti58278.2023.10211744","DOI":"10.23919\/cisti58278.2023.10211744"},{"key":"34_CR25","doi-asserted-by":"publisher","unstructured":"Laskar, N., Singh, D.: Business intelligence: a value-increasing strategy for the organization. In: Business Intelligence and Human Resource Management, 1st Editio. Productivity Press eBooks, pp. 31\u201348 (2022). https:\/\/doi.org\/10.4324\/9781003184928-2","DOI":"10.4324\/9781003184928-2"}],"container-title":["Lecture Notes in Computer Science","Advances in Visual Informatics"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-981-95-3808-9_34","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,10,27]],"date-time":"2025-10-27T03:58:38Z","timestamp":1761537518000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-981-95-3808-9_34"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,10,28]]},"ISBN":["9789819538072","9789819538089"],"references-count":25,"URL":"https:\/\/doi.org\/10.1007\/978-981-95-3808-9_34","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025,10,28]]},"assertion":[{"value":"28 October 2025","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"IVIC","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Visual Informatics Conference","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Guangzhou","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"China","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2025","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"12 November 2025","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"13 November 2025","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"9","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"ivic2025","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/www.ukm.my\/ivic","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}