{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2022,4,3]],"date-time":"2022-04-03T00:49:32Z","timestamp":1648946972794},"reference-count":4,"publisher":"Springer Fachmedien Wiesbaden GmbH","issue":"6","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["HMD"],"published-print":{"date-parts":[[2009,12]]},"DOI":"10.1007\/bf03340417","type":"journal-article","created":{"date-parts":[[2014,1,14]],"date-time":"2014-01-14T03:27:53Z","timestamp":1389670073000},"page":"37-44","source":"Crossref","is-referenced-by-count":0,"title":["E-Mail-Management und seine systemtechnische Unterst\u00fctzung in der Hotellerie"],"prefix":"10.1365","volume":"46","author":[{"given":"Michael","family":"Fux","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Thomas","family":"Myrach","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"93","published-online":{"date-parts":[[2014,1,13]]},"reference":[{"key":"BF03340417_CR1","first-page":"801","volume-title":"Business Services: Konzepte, Technologien, anwendungen, 9. Internationale Tagung Wirtschaftsinformatik Band 2","author":"M Fux","year":"2009","unstructured":"Fux, M.; Liebrich, A.: Explorative Untersuchungen bei Beherbergungsbetrieben zum Stand und den Herausforderungen der Kundenkommunikation mittels E-Mail und zum Einsatzpotenzial von E-Mail Response Management Systemen (ERMS). In: Hansen, H. R.; Karagiannis, D.; Fill, H.-G. (Hrsg.): Business Services: Konzepte, Technologien, anwendungen, 9. Internationale Tagung Wirtschaftsinformatik Band 2, \u00d6sterreichische Computer Gesellschaft, Wien, 2009, S. 801\u2013810."},{"issue":"4","key":"BF03340417_CR2","first-page":"157","volume":"2","author":"K Matzler","year":"2000","unstructured":"Matzler, K.; Pechlaner, H.; Kohl, M.: Formulierung von Servicestandards f\u00fcr touristische Dienstleistungen und \u00dcberpr\u00fcfung durch den Einsatz von \u00bbMystery Guest\u00ab. In: Tourismus Journal, 2. Jg., 2000, Heft 4, S. 157\u2013176.","journal-title":"Tourismus Journal"},{"key":"BF03340417_CR3","unstructured":"Schegg, R.; Fux, M.; Liebrich, A.: Elektronischer Vertrieb in der Schweizer Hotellerie, Referat am Swiss E-Tourism Forum, 2007, www.ifitt.ch\/forum_rueckblick\/ ; Zugriff am 23.07.2008."},{"key":"BF03340417_CR4","unstructured":"Steiner, T.; Schegg, R.: Schweizer Hotellerie und Internet 2002, Lausanne Institute for Hospitality Research (LIHR), Ecole h\u00f4teli\u00e8re de Lausanne (EHL) & Kompetenzzentrum ISnet-VS, Fachhochschule Wallis, 2003, www.ifitt.ch\/publikationen\/ ; Zugriff am 23.07.2008."}],"container-title":["HMD Praxis der Wirtschaftsinformatik"],"original-title":[],"language":"de","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/BF03340417","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2014,4,7]],"date-time":"2014-04-07T19:22:33Z","timestamp":1396898553000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/BF03340417"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2009,12]]},"references-count":4,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2009,12]]}},"alternative-id":["BF03340417"],"URL":"https:\/\/doi.org\/10.1007\/bf03340417","relation":{},"ISSN":["1436-3011","2198-2775"],"issn-type":[{"value":"1436-3011","type":"print"},{"value":"2198-2775","type":"electronic"}],"subject":[],"published":{"date-parts":[[2009,12]]}}}