{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2022,4,4]],"date-time":"2022-04-04T01:30:48Z","timestamp":1649035848642},"reference-count":10,"publisher":"Springer Fachmedien Wiesbaden GmbH","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["HMD"],"published-print":{"date-parts":[[2008,6]]},"DOI":"10.1007\/bf03341217","type":"journal-article","created":{"date-parts":[[2014,1,14]],"date-time":"2014-01-14T07:25:13Z","timestamp":1389684313000},"page":"105-113","source":"Crossref","is-referenced-by-count":1,"title":["IT-Servicemanagement in deutschen Hochschulen"],"prefix":"10.1365","volume":"45","author":[{"given":"Markus","family":"Bick","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Kathrin","family":"B\u00f6rgmann","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"93","published-online":{"date-parts":[[2014,1,14]]},"reference":[{"issue":"237","key":"BF03341217_CR1","first-page":"7","volume":"41","author":"T B\u00f6hmann","year":"2004","unstructured":"B\u00f6hmann, T.; Krcmar, H.: Grundlagen und Entwicklungstrends im IT-Servicemanagement. In: HMD \u2014 Praxis der Wirtschaftsinformatik, Jg. 41, Heft 237, 2004, S. 7\u201321.","journal-title":"HMD \u2014 Praxis der Wirtschaftsinformatik"},{"key":"BF03341217_CR2","first-page":"5","volume-title":"Informationsinfrastruktur im Wandel. Informationsmanagement an deutschen Universit\u00e4ten","author":"A Degkwitz","year":"2006","unstructured":"Degkwitz, A.; Schirmbacher, P.: Informationsinfrastrukturen im Wandel. Einf\u00fchrung und \u00dcberblick zur aktuellen Entwicklung. In: Degkwitz, A.; Schirmbacher, P. (Hrsg.): Informationsinfrastruktur im Wandel. Informationsmanagement an deutschen Universit\u00e4ten. Preprint-Version. G\u00f6ttingen, 2006, S. 5\u201320, www.dini.de\/documents\/DINI_Informationsinfrastrukturen_Preprint.pdf ; Zugriff am 13.02.2007."},{"key":"BF03341217_CR3","unstructured":"Deutsche Forschungsgemeinschaft (DFG): Informationsverarbeitung in Hochschulen. Netze, Rechner und Organisation. Empfehlungen der Kommission f\u00fcr Rechenanlagen 2001\u20132005, www.dfg.de\/aktuelles_presse\/reden_stellungnahmen\/2002\/download\/wgi_kfr_empf.pdf ; Zugriff am 14.03.2007."},{"key":"BF03341217_CR4","unstructured":"Deutsche Forschungsgemeinschaft (DFG): Empfehlungen der Kommission f\u00fcr Rechenanlagen 2006\u20132010, www.dfg.de\/aktuelles_presse\/reden_stellungnahmen\/2006\/download\/wgi_kfr_empf_06.pdf ; Zugriff am 22.02.2007."},{"key":"BF03341217_CR5","unstructured":"IT Governance Institute (ITGI): Board Briefing on IT Governance. 2. ed., Rolling Meadows, 2003, www.itgi.org\/Template_ITGI.cfm ? Section=ITGI&Template=\/ContentManagement\/ContentDisplay.cfm&ContentID=6606; Zugriff am 14.03.2007."},{"key":"BF03341217_CR6","first-page":"115","volume-title":"Handbuch IT-Management. Konzepte, Methoden, L\u00f6sungen und Arbeitshilfen f\u00fcr die Praxis","author":"D Kopperger","year":"2006","unstructured":"Kopperger, D.; Kunsmann, J; Weisbecker, A.: IT-Servicemanagement. In: Tiemeyer, E. (Hrsg.): Handbuch IT-Management. Konzepte, Methoden, L\u00f6sungen und Arbeitshilfen f\u00fcr die Praxis. Hanser, M\u00fcnchen, 2006, S. 115\u2013232."},{"key":"BF03341217_CR7","unstructured":"Moog, H.: IT-Dienste an Universit\u00e4ten und Fachhochschulen. Reorganisation und Ressourcenplanung der hochschulweiten IT-Versorgung. HIS Hochschul-Informations-System GmbH, Hannover, 2005."},{"key":"BF03341217_CR8","first-page":"149","volume-title":"Frameworks for IT Management","author":"C Rudd","year":"2006","unstructured":"Rudd, C.: ITIL \u2014 The IT Infrastructure Library. In: van Bon, J.; Verheijen, T. (Hrsg.): Frameworks for IT Management. Van Haren, Zaltbommel, 2006, S. 149\u2013160."},{"key":"BF03341217_CR9","volume-title":"So steigern Sie die Leistung Ihrer IT-Organisation \u2014 Einf\u00fchrung, Vorgehen, Beispiele","author":"F Victor","year":"2005","unstructured":"Victor, F.; G\u00fcnther, H.: Optimiertes IT-Management mit ITIL. So steigern Sie die Leistung Ihrer IT-Organisation \u2014 Einf\u00fchrung, Vorgehen, Beispiele. 2. Aufl., Vieweg, Wiesbaden, 2005.","edition":"2"},{"key":"BF03341217_CR10","volume-title":"ITIL-Best-Practices und -Fallstudien","author":"R Zarnekow","year":"2005","unstructured":"Zarnekow, R.; Hochstein, A.; Brenner, W.: Serviceorientiertes IT-Management. ITIL-Best-Practices und -Fallstudien. Springer-Verlag, Berlin, 2005."}],"container-title":["HMD Praxis der Wirtschaftsinformatik"],"original-title":[],"language":"de","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/BF03341217","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2014,4,7]],"date-time":"2014-04-07T19:18:18Z","timestamp":1396898298000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/BF03341217"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2008,6]]},"references-count":10,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2008,6]]}},"alternative-id":["BF03341217"],"URL":"https:\/\/doi.org\/10.1007\/bf03341217","relation":{},"ISSN":["1436-3011","2198-2775"],"issn-type":[{"value":"1436-3011","type":"print"},{"value":"2198-2775","type":"electronic"}],"subject":[],"published":{"date-parts":[[2008,6]]}}}