{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,13]],"date-time":"2026-02-13T12:29:44Z","timestamp":1770985784308,"version":"3.50.1"},"reference-count":75,"publisher":"Springer Science and Business Media LLC","issue":"3","license":[{"start":{"date-parts":[[2010,11,30]],"date-time":"2010-11-30T00:00:00Z","timestamp":1291075200000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["AI & Soc"],"published-print":{"date-parts":[[2011,8]]},"DOI":"10.1007\/s00146-010-0311-5","type":"journal-article","created":{"date-parts":[[2010,11,29]],"date-time":"2010-11-29T14:08:54Z","timestamp":1291039734000},"page":"205-220","source":"Crossref","is-referenced-by-count":53,"title":["A conceptual model for acceptance of social CRM systems based on a scoping study"],"prefix":"10.1007","volume":"26","author":[{"given":"Sanaa","family":"Askool","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Keiichi","family":"Nakata","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2010,11,30]]},"reference":[{"issue":"2","key":"311_CR1","doi-asserted-by":"crossref","first-page":"179","DOI":"10.1016\/0749-5978(91)90020-T","volume":"50","author":"I Ajzen","year":"1991","unstructured":"Ajzen I (1991) The theory of planned behavior. Organ Behav Hum Decis Process 50(2):179\u2013211","journal-title":"Organ Behav Hum Decis Process"},{"key":"311_CR2","volume-title":"Customer relationship management: a qualitative cross-case analysis in the UK and Saudi Arabia","author":"I Ali","year":"2007","unstructured":"Ali I (2007) Customer relationship management: a qualitative cross-case analysis in the UK and Saudi Arabia. Doctoral University of Stirling, Stirling"},{"key":"311_CR3","volume-title":"Principles of customer relationship management","author":"RJ Baran","year":"2008","unstructured":"Baran RJ, Galka RJ, Strunk DP (2008) Principles of customer relationship management. Thomson\/South-Western, Mason"},{"key":"311_CR4","first-page":"65","volume":"27","author":"E Barsky","year":"2006","unstructured":"Barsky E, Purdon M (2006) Introducing web 2.0: social networking and social bookmarking for health librarians. J Can Heal Libr Assoc\/Journal de l\u2019Association des biblioth\u00e8ques de la sant\u00e9 du Canada (JCHLA\/JABSC) 27:65\u201367","journal-title":"J Can Heal Libr Assoc\/Journal de l\u2019Association des biblioth\u00e8ques de la sant\u00e9 du Canada (JCHLA\/JABSC)"},{"issue":"4","key":"311_CR5","doi-asserted-by":"crossref","first-page":"246","DOI":"10.1177\/009207039502300403","volume":"23","author":"MJ Bitner","year":"1995","unstructured":"Bitner MJ (1995) Building service relationships: it\u2019s all about promises. J Acad Market Sci 23(4):246\u2013251","journal-title":"J Acad Market Sci"},{"issue":"2","key":"311_CR6","doi-asserted-by":"crossref","first-page":"184","DOI":"10.1177\/1094670506293573","volume":"9","author":"T Bohling","year":"2006","unstructured":"Bohling T, Bowman D, LaValle S, Mittal V, Narayandas D, Ramani G, Varadarajan R (2006) Crm implementation: effectiveness issues and insights. J Serv Res 9(2):184\u2013194","journal-title":"J Serv Res"},{"key":"311_CR7","doi-asserted-by":"crossref","unstructured":"Boulos MNK, Maramba I, Wheeler S (2006) Wikis, blogs and podcasts: a new generation of web-based tools for virtual collaborative clinical practice and education. BMC Med Educ 6(1):41. Available at http:\/\/www.biomedcentral.com\/1472-6920\/6\/41 . Accessed 20 May 2009","DOI":"10.1186\/1472-6920-6-41"},{"key":"311_CR8","doi-asserted-by":"crossref","first-page":"592","DOI":"10.1108\/14637150310496703","volume":"9","author":"C Bull","year":"2003","unstructured":"Bull C (2003) Strategic issues in customer relationship management (crm) implementation. Bus Process Manage J 9:592\u2013602","journal-title":"Bus Process Manage J"},{"key":"311_CR9","unstructured":"Burns KS (2008) A historical examination of the development of social media and its application to the public relations industry. Paper presented at the 2008 ICA preconference, Montreal, Quebec, Canada"},{"key":"311_CR10","doi-asserted-by":"crossref","DOI":"10.4159\/9780674029095","volume-title":"Structural holes: the social structure of competition","author":"RS Burt","year":"1992","unstructured":"Burt RS (1992) Structural holes: the social structure of competition. Harvard University Press, Cambridge"},{"key":"311_CR11","first-page":"3","volume":"1","author":"RV Da Silva","year":"2007","unstructured":"Da Silva RV, Rahimi I (2007) A critical success factor model for crm implementation. Int J Electron Cust Relatsh Manage 1:3\u201315","journal-title":"Int J Electron Cust Relatsh Manage"},{"issue":"3","key":"311_CR12","doi-asserted-by":"crossref","first-page":"319","DOI":"10.2307\/249008","volume":"13","author":"FD Davis","year":"1989","unstructured":"Davis FD (1989) Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q 13(3):319\u2013340","journal-title":"MIS Q"},{"issue":"8","key":"311_CR13","doi-asserted-by":"crossref","first-page":"982","DOI":"10.1287\/mnsc.35.8.982","volume":"35","author":"FD Davis","year":"1989","unstructured":"Davis FD, Bagozzi RP, Warshaw PR (1989) Uuser acceptance of computer technology: a comparison of two theoretical models. Manage Sci 35(8):982\u20131003","journal-title":"Manage Sci"},{"key":"311_CR15","unstructured":"Egger FN (2001) Affective design of e-commerce user interfaces: how to maximise perceived trustworthiness. Paper presented at the proceedings of the international conference on affective human factors design, London"},{"key":"311_CR16","unstructured":"Elowitz B, Li C (2009) The world\u2019s most valuable brands. Who\u2019s most engaged?\u2014ranking the top 100 global brands. Available at http:\/\/www.engagementdb.com\/downloads\/ENGAGEMENTdb_Report_2009.pdf . Accessed 10 November 2009"},{"key":"311_CR17","volume-title":"Belief, attitude, intention, and behavior: an introduction to theory and research. Addison-wesley series in social psychology","author":"M Fishbein","year":"1975","unstructured":"Fishbein M, Ajzen I (1975) Belief, attitude, intention, and behavior: an introduction to theory and research. Addison-wesley series in social psychology. Addison-Wesley Pub. Co., Reading"},{"issue":"5","key":"311_CR18","doi-asserted-by":"crossref","first-page":"601","DOI":"10.1108\/02635570610666403","volume":"106","author":"C Flavian","year":"2006","unstructured":"Flavian C, Guinaliu M (2006) Consumer trust, perceived security and private policy: three basic elements of loyalty to a website. Ind Manage Data Syst 106(5):601\u2013620","journal-title":"Ind Manage Data Syst"},{"key":"311_CR19","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1080\/00909880128098","volume":"29","author":"WZ Ford","year":"2001","unstructured":"Ford WZ (2001) Customer expectations for interactions with service providers: relationship versus encounter orientation and personalized service communication. J Appl Commun Res 29:1\u201329","journal-title":"J Appl Commun Res"},{"issue":"3","key":"311_CR20","doi-asserted-by":"crossref","first-page":"475","DOI":"10.1006\/imms.1993.1022","volume":"38","author":"DD Fred","year":"1993","unstructured":"Fred DD (1993) User acceptance of information technology: system characteristics, user perceptions and behavioral impacts. Int J Man-Mach Stud 38(3):475\u2013487","journal-title":"Int J Man-Mach Stud"},{"issue":"3","key":"311_CR21","doi-asserted-by":"crossref","first-page":"360","DOI":"10.1086\/209355","volume":"20","author":"J Frenzen","year":"1993","unstructured":"Frenzen J, Nakamoto K (1993) Structure, cooperation, and the flow of market information. J Consum Res 20(3):360\u2013375","journal-title":"J Consum Res"},{"key":"311_CR22","doi-asserted-by":"crossref","unstructured":"Fruchter R (2001) Bricks & bits & interaction. Paper presented at the proceedings of the joint JSAI 2001 workshop on new frontiers in artificial intelligence","DOI":"10.1007\/3-540-45548-5_5"},{"issue":"2","key":"311_CR23","doi-asserted-by":"crossref","first-page":"161","DOI":"10.2307\/2092623","volume":"25","author":"AW Gouldner","year":"1960","unstructured":"Gouldner AW (1960) The norm of reciprocity: a preliminary statement. Am Sociol Rev 25(2):161\u2013178","journal-title":"Am Sociol Rev"},{"key":"311_CR24","volume-title":"Crm at the speed of light: essential customer strategies for the 21st century","author":"P Greenberg","year":"2004","unstructured":"Greenberg P (2004) Crm at the speed of light: essential customer strategies for the 21st century. McGraw-Hill, Osborne"},{"key":"311_CR25","volume-title":"Crm at the speed of light: social crm strategies, tools, and techniques for engaging your customers","author":"P Greenberg","year":"2009","unstructured":"Greenberg P (2009) Crm at the speed of light: social crm strategies, tools, and techniques for engaging your customers, 4th edn. McGraw-Hill Osborne Media, USA","edition":"4"},{"issue":"1","key":"311_CR26","doi-asserted-by":"crossref","first-page":"82","DOI":"10.1177\/109467050031006","volume":"3","author":"DD Gremler","year":"2000","unstructured":"Gremler DD, Gwinner KP (2000) Customer-employee rapport in service relationships. J Serv Res 3(1):82","journal-title":"J Serv Res"},{"key":"311_CR27","doi-asserted-by":"crossref","first-page":"44","DOI":"10.1108\/09564230110382763","volume":"12","author":"DD Gremler","year":"2001","unstructured":"Gremler DD, Gwinner KP, Brown SW (2001) Generating positive word-of-mouth communication through customer-employee relationships. Int J Serv Ind Manage 12:44\u201359","journal-title":"Int J Serv Ind Manage"},{"key":"311_CR28","volume-title":"Management worldwide: the impact of societal culture on organizations around the globe","author":"DJ Hickson","year":"1995","unstructured":"Hickson DJ, Pugh DS (1995) Management worldwide: the impact of societal culture on organizations around the globe. Penguin, London"},{"issue":"3","key":"311_CR29","first-page":"58","volume":"84","author":"L Huston","year":"2006","unstructured":"Huston L, Sakkab N (2006) Connect and develop: inside Procter and Gamble\u2019s new model for innovation. Harv Bus Rev 84(3):58\u201366","journal-title":"Harv Bus Rev"},{"issue":"3","key":"311_CR30","doi-asserted-by":"crossref","first-page":"471","DOI":"10.2307\/256589","volume":"36","author":"H Ibarra","year":"1993","unstructured":"Ibarra H (1993) Network centrality, power, and innovation involvement: determinants of technical and administrative roles. Acad Manage J 36(3):471\u2013501","journal-title":"Acad Manage J"},{"key":"311_CR31","doi-asserted-by":"crossref","first-page":"4","DOI":"10.1108\/09604520910926782","volume":"19","author":"MD Johnson","year":"2009","unstructured":"Johnson MD, Olsen LL, Andreassen TW (2009) Joy and disappointment in the hotel experience: managing relationship segments. Manage Serv Qual 19:4\u201330","journal-title":"Manage Serv Qual"},{"key":"311_CR32","unstructured":"Kamprath N, Roeglingery M (2009) An organizational perspective on critical success factors for customer relationship management\u2014a descriptive case study. Paper presented at the Americas conference on information systems (AMCIS), AMCIS 2009 proceedings, USA"},{"key":"311_CR33","volume-title":"Branding.Com: on-line branding for marketing success","author":"D Kania","year":"2001","unstructured":"Kania D (2001) Branding.Com: on-line branding for marketing success. McGraw-Hill, New York"},{"key":"311_CR34","doi-asserted-by":"crossref","first-page":"249","DOI":"10.1108\/08876040910965584","volume":"23","author":"KM Karantinou","year":"2009","unstructured":"Karantinou KM, Hogg MK (2009) An empirical investigation of relationship development in professional business services. J Serv Mark 23:249\u2013260","journal-title":"J Serv Mark"},{"key":"311_CR35","unstructured":"Kassar T (2010) The top broadband speed countries in the arab world. Interactive Middle East. Available at: http:\/\/interactiveme.com\/index.php\/2010\/04\/the-top-broadband-speed-countries-in-the-arab-world\/ . Accessed 20 April 2010"},{"key":"311_CR36","doi-asserted-by":"crossref","DOI":"10.4135\/9781849209915","volume-title":"Social networks and organizations","author":"M Kilduff","year":"2003","unstructured":"Kilduff M, Tsai W (2003) Social networks and organizations. SAGE Publications, London"},{"key":"311_CR75","doi-asserted-by":"crossref","unstructured":"King N (2004) Using templates in thematic analysis of text. In: Cassell C, Symon G (eds) Essential guide to qualitative methods in organizational research. SAGE, London, pp 256\u2013267","DOI":"10.4135\/9781446280119.n21"},{"issue":"4","key":"311_CR37","doi-asserted-by":"crossref","first-page":"421","DOI":"10.1016\/j.indmarman.2007.02.005","volume":"37","author":"SF King","year":"2008","unstructured":"King SF, Burgess TF (2008) Understanding success and failure in customer relationship management. Ind Mark Manage 37(4):421\u2013431","journal-title":"Ind Mark Manage"},{"issue":"6","key":"311_CR38","doi-asserted-by":"crossref","first-page":"740","DOI":"10.1016\/j.im.2006.05.003","volume":"43","author":"WR King","year":"2006","unstructured":"King WR, He J (2006) A meta-analysis of the technology acceptance model. Inf Manage 43(6):740\u2013755","journal-title":"Inf Manage"},{"key":"311_CR39","volume-title":"Initial perceptions of company trustworthiness online: a comprehensive model and empirical test. CIS working paper series","author":"M Koufaris","year":"2002","unstructured":"Koufaris M, Hampton-sosa W (2002) Initial perceptions of company trustworthiness online: a comprehensive model and empirical test. CIS working paper series. Zicklin School of Business, New York"},{"key":"311_CR40","unstructured":"Leary B (2008) Social crm: customer relationship management in the age of the socially-empowered customer. White paper (09\/03\/2009)"},{"key":"311_CR41","volume-title":"Groundswell: winning in a world transformed by social technologies","author":"C Li","year":"2008","unstructured":"Li C, Bernoff J (2008) Groundswell: winning in a world transformed by social technologies. Harvard Business Press, Boston"},{"issue":"2","key":"311_CR42","doi-asserted-by":"crossref","first-page":"166","DOI":"10.1016\/j.indmarman.2005.03.006","volume":"35","author":"L Ling-yee","year":"2006","unstructured":"Ling-yee L (2006) Relationship learning at trade shows: its antecedents and consequences. Ind Mark Manage 35(2):166\u2013177","journal-title":"Ind Mark Manage"},{"key":"311_CR43","doi-asserted-by":"crossref","DOI":"10.5040\/9798400635724","volume-title":"Culture and customs of Saudi Arabia","author":"DE Long","year":"2005","unstructured":"Long DE (2005) Culture and customs of Saudi Arabia. Greenwood Press, Westport"},{"key":"311_CR44","unstructured":"Luhmann N (2000) Familiarity, confidence, trust: problems and alternatives. In: Gambetta D (ed) Trust: making and breaking cooperative relations. Electronic edition, Department of Sociology, University of Oxford, chapter 6. Available at http:\/\/www.sociology.ox.ac.uk\/papers\/luhmann94-107.pdf . Accessed 20 May 2009"},{"issue":"3","key":"311_CR45","doi-asserted-by":"crossref","first-page":"709","DOI":"10.5465\/amr.1995.9508080335","volume":"20","author":"RC Mayer","year":"1995","unstructured":"Mayer RC, Davis JH, Schoorman FD (1995) An integrative model of organizational trust. Acad Manage Rev 20(3):709\u2013734","journal-title":"Acad Manage Rev"},{"issue":"3","key":"311_CR46","doi-asserted-by":"crossref","first-page":"473","DOI":"10.5465\/amr.1998.926622","volume":"23","author":"DH McKnight","year":"1998","unstructured":"McKnight DH, Cummings LL, Chervany NL (1998) Initial trust formation in new organizational relationships. Acad Manage Rev 23(3):473\u2013490","journal-title":"Acad Manage Rev"},{"key":"311_CR47","volume-title":"Communication, intimacy, and close relationships","author":"L Miller","year":"1984","unstructured":"Miller L, Berg J (1984) Selectivity and urgency in interpersonal exchange. In: Derlega JV (ed) Communication, intimacy, and close relationships. Academic Press, Orlando"},{"key":"311_CR48","unstructured":"Ministry of Economy and Planning (2008) Saudi Arabia: long-term strategy for the Saudi economy\u20142005\u20132024. Available at http:\/\/wwwmepgovsa\/ . Accessed 07 Jan 2010"},{"key":"311_CR49","doi-asserted-by":"crossref","unstructured":"Mohan S, Choi E, Min D (2008) Conceptual modeling of enterprise application system using social networking and web 2.0 \u201cSocial crm system\u201d. Paper presented at the proceedings of the 2008 international conference on convergence and hybrid information technology","DOI":"10.1109\/ICHIT.2008.263"},{"issue":"3","key":"311_CR50","doi-asserted-by":"crossref","first-page":"20","DOI":"10.2307\/1252308","volume":"58","author":"RM Morgan","year":"1994","unstructured":"Morgan RM, Hunt SD (1994) The commitment-trust theory of relationship marketing. J Mark 58(3):20","journal-title":"J Mark"},{"key":"311_CR51","volume-title":"Essential guide to qualitative methods in organizational research","author":"SJ Morgan","year":"2004","unstructured":"Morgan SJ, Symon G (2004) Electronic interviews in organisation research. In: Cassell C, Symon G (eds) Essential guide to qualitative methods in organizational research. SAGE, London, pp 23\u201333"},{"key":"311_CR52","unstructured":"Morrison C (2010) Saudi arabia leads the middle east with high growth in March. Inside facebook. Available at http:\/\/www.insidefacebook.com\/2010\/04\/15\/saudi-arabia-leads-the-middle-east-with-high-growth-in-march\/ . Accessed 16 April 2010"},{"key":"311_CR53","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1108\/02652320310457767","volume":"21","author":"A Mukherjee","year":"2003","unstructured":"Mukherjee A, Nath P (2003) A model of trust in online relationship banking. Int J Bank Market 21:5\u201315","journal-title":"Int J Bank Market"},{"key":"311_CR54","unstructured":"Musser J, O\u2019Reilly T, Team TORR (2006) Web 2.0: principles and best practices. O\u2019Reilly Radar Report. Available at http:\/\/idrec.co.kr\/ir\/crop\/uploaded\/lab\/62\/web20_report_excerpt.pdf . Accessed 18 May 2009"},{"key":"311_CR55","volume-title":"Enterprise 2.0 implementation","author":"A Newman","year":"2009","unstructured":"Newman A, Thomas J (2009) Enterprise 2.0 implementation. McGraw-Hill, New York"},{"key":"311_CR56","doi-asserted-by":"crossref","unstructured":"Nishida T (2001) Social intelligence design\u2014an overview. Paper presented at the proceedings of the joint JSAI 2001 workshop on new frontiers in artificial intelligence","DOI":"10.1007\/3-540-45548-5_1"},{"issue":"1st quarter 200","key":"311_CR57","first-page":"17","volume":"65","author":"T O\u2019Reilly","year":"2007","unstructured":"O\u2019Reilly T (2007) What is web 2.0: design patterns and business models for the next generation of software communications and strategies. Int J Digit Econ 65(1st quarter 2007):17\u201337","journal-title":"Int J Digit Econ"},{"issue":"1","key":"311_CR58","doi-asserted-by":"crossref","first-page":"52","DOI":"10.2307\/2787143","volume":"58","author":"PJ Oakes","year":"1995","unstructured":"Oakes PJ, Haslam SA, Morrison B, Grace D (1995) Becoming an in-group: reexamining the impact of familiarity on perceptions of group homogeneity. Social Psychol Q 58(1):52\u201360","journal-title":"Social Psychol Q"},{"key":"311_CR59","doi-asserted-by":"crossref","first-page":"139","DOI":"10.1108\/14637150710721177","volume":"13","author":"A Osarenkhoe","year":"2007","unstructured":"Osarenkhoe A, Bennani A-E (2007) An exploratory study of implementation of customer relationship management strategy. Bus Process Manage J 13:139\u2013164","journal-title":"Bus Process Manage J"},{"issue":"4","key":"311_CR60","doi-asserted-by":"crossref","first-page":"167","DOI":"10.1509\/jmkg.2005.69.4.167","volume":"69","author":"A Payne","year":"2005","unstructured":"Payne A, Frow P (2005) A strategic framework for customer relationship management. J Market 69(4):167\u2013176","journal-title":"J Market"},{"key":"311_CR61","doi-asserted-by":"crossref","first-page":"602","DOI":"10.1108\/00251740710745142","volume":"45","author":"O Pes\u00e4maa","year":"2007","unstructured":"Pes\u00e4maa O, Hair JF (2007) More than friendship is required: an empirical test of cooperative firm strategies. Manage Decis 45:602\u2013615","journal-title":"Manage Decis"},{"issue":"5","key":"311_CR62","doi-asserted-by":"crossref","first-page":"199","DOI":"10.2478\/v10051-009-0017-y","volume":"42","author":"F Piskar","year":"2009","unstructured":"Piskar F, Faganel A (2009) A successful crm implementation project in a service company: case study. Organizacija 42(5):199\u2013208","journal-title":"Organizacija"},{"issue":"2","key":"311_CR63","first-page":"249","volume":"4","author":"S Rahman","year":"2008","unstructured":"Rahman S, Azhar SM (2008) Crm or service marketing: is there a choice in developing market economies? Int Rev Bus Res Papers 4(2):249\u2013264","journal-title":"Int Rev Bus Res Papers"},{"issue":"2","key":"311_CR64","doi-asserted-by":"crossref","first-page":"252","DOI":"10.2307\/2392454","volume":"25","author":"B Schneider","year":"1980","unstructured":"Schneider B, Parkington JJ, Buxton VM (1980) Employee and customer perceptions of service in banks. Adm Sci Q 25(2):252\u2013267","journal-title":"Adm Sci Q"},{"issue":"3","key":"311_CR14","doi-asserted-by":"crossref","first-page":"378","DOI":"10.1089\/cpb.2007.0117","volume":"11","author":"D-H Shin","year":"2008","unstructured":"Shin D-H, Kim W-Y (2008) Applying the technology acceptance model and flow theory to cyworld user behavior: implication of the web2.0 user acceptance. CyberPsychol Behav 11(3):378\u2013382","journal-title":"CyberPsychol Behav"},{"key":"311_CR65","doi-asserted-by":"crossref","first-page":"628","DOI":"10.1504\/IJKL.2007.016837","volume":"3","author":"M Sigala","year":"2008","unstructured":"Sigala M (2008) Integrating web 2.0 in e-learning environments: a socio-technical approach. Int Knowl Learn 3:628\u2013648","journal-title":"Int Knowl Learn"},{"issue":"1","key":"311_CR66","doi-asserted-by":"crossref","first-page":"87","DOI":"10.1108\/10775730610618675","volume":"7","author":"A Smith","year":"2006","unstructured":"Smith A (2006) Crm and customer service: strategic asset or corporate overhead? Handb Bus Strateg 7(1):87\u201393","journal-title":"Handb Bus Strateg"},{"key":"311_CR67","unstructured":"Stone M, Woodcock N, Machtynger L (2000) Customer relationship marketing: get to know your customers and win their loyalty. Marketing in action series. Kogan Page in association with Marketing magazine, London"},{"issue":"2","key":"311_CR68","doi-asserted-by":"crossref","first-page":"186","DOI":"10.1287\/mnsc.46.2.186.11926","volume":"46","author":"V Venkatesh","year":"2000","unstructured":"Venkatesh V, Davis FD (2000) A theoretical extension of the technology acceptance model: four longitudinal field studies. Manage Sci 46(2):186","journal-title":"Manage Sci"},{"issue":"1","key":"311_CR69","doi-asserted-by":"crossref","first-page":"115","DOI":"10.2307\/3250981","volume":"24","author":"V Venkatesh","year":"2000","unstructured":"Venkatesh V, Morris MG (2000) Why don\u2019t men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior. MIS Q 24(1):115\u2013139","journal-title":"MIS Q"},{"issue":"3","key":"311_CR70","doi-asserted-by":"crossref","first-page":"425","DOI":"10.2307\/30036540","volume":"27","author":"V Venkatesh","year":"2003","unstructured":"Venkatesh V, Morris MG, Davis GB, Davis FD (2003) User acceptance of information technology: toward a unified view. MIS Q 27(3):425\u2013478","journal-title":"MIS Q"},{"key":"311_CR71","doi-asserted-by":"crossref","first-page":"501","DOI":"10.1108\/09564230310500192","volume":"14","author":"YS Wang","year":"2003","unstructured":"Wang YS, Wang YM, Lin HH, Tang TI (2003) Determinants of user acceptance of internet banking: an empirical study. Int Serv Ind Manage 14:501\u2013519","journal-title":"Int Serv Ind Manage"},{"issue":"5","key":"311_CR72","doi-asserted-by":"crossref","first-page":"1001","DOI":"10.1037\/0021-9010.87.5.1001","volume":"87","author":"T Wei-Chi","year":"2002","unstructured":"Wei-Chi T, Yin-Mei H (2002) Mechanisms linking employee affective delivery and customer behavioral intentions. J Appl Psychol 87(5):1001\u20131008","journal-title":"J Appl Psychol"},{"key":"311_CR73","volume-title":"The complete idiot\u2019s guide to understanding Saudi Arabia","author":"C Wells","year":"2003","unstructured":"Wells C (2003) The complete idiot\u2019s guide to understanding Saudi Arabia. Alpha, Indianapolis"},{"issue":"4","key":"311_CR74","doi-asserted-by":"crossref","first-page":"303","DOI":"10.1080\/0144929042000320027","volume":"24","author":"IL Wu","year":"2005","unstructured":"Wu IL, Wu KW (2005) A hybrid technology acceptance approach for exploring e-crm adoption in organizations. Behav Inf Technol 24(4):303\u2013316","journal-title":"Behav Inf Technol"}],"container-title":["AI & SOCIETY"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s00146-010-0311-5.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s00146-010-0311-5\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s00146-010-0311-5","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,4,1]],"date-time":"2024-04-01T15:46:08Z","timestamp":1711986368000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s00146-010-0311-5"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2010,11,30]]},"references-count":75,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2011,8]]}},"alternative-id":["311"],"URL":"https:\/\/doi.org\/10.1007\/s00146-010-0311-5","relation":{},"ISSN":["0951-5666","1435-5655"],"issn-type":[{"value":"0951-5666","type":"print"},{"value":"1435-5655","type":"electronic"}],"subject":[],"published":{"date-parts":[[2010,11,30]]}}}