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This is a work in which social and labor sciences recognize the principle role of emotions. However, the models and narratives of emotions that drive research, design, and deployment of service robots in human\u2013robot interaction differ considerably from how emotions are framed in the sociology of labor and feminist studies of service work. In this paper, we explore these tensions through the concepts of affective and emotional labor, and outline key insights these concepts offer for the design and evaluation of professional service robots. Taken together, an emphasis on interactionist approaches to emotions and on the demands of affective labor, leads us to argue that service employees are under-represented in existing studies in human\u2013robot interaction. To address this, we outline how participatory design and value-sensitive design approaches can be applied as complimentary methodological frameworks that include service employees as vital stakeholders.<\/jats:p>","DOI":"10.1007\/s00146-021-01208-x","type":"journal-article","created":{"date-parts":[[2021,4,28]],"date-time":"2021-04-28T08:04:04Z","timestamp":1619597044000},"page":"487-499","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":22,"title":["Service robots for affective labor: a sociology of labor perspective"],"prefix":"10.1007","volume":"37","author":[{"given":"Anna","family":"Dobrosovestnova","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Glenda","family":"Hannibal","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Tim","family":"Reinboth","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2021,4,28]]},"reference":[{"issue":"4","key":"1208_CR1","doi-asserted-by":"publisher","first-page":"519","DOI":"10.1007\/s00146-015-0631-6","volume":"31","author":"M Alac","year":"2016","unstructured":"Alac M (2016) Social robots: things or agents? 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