{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,7,5]],"date-time":"2025-07-05T15:43:43Z","timestamp":1751730223512},"reference-count":87,"publisher":"Springer Science and Business Media LLC","issue":"4","license":[{"start":{"date-parts":[[2022,3,14]],"date-time":"2022-03-14T00:00:00Z","timestamp":1647216000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2022,3,14]],"date-time":"2022-03-14T00:00:00Z","timestamp":1647216000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["AI & Soc"],"published-print":{"date-parts":[[2023,8]]},"DOI":"10.1007\/s00146-022-01416-z","type":"journal-article","created":{"date-parts":[[2022,3,14]],"date-time":"2022-03-14T05:02:52Z","timestamp":1647234172000},"page":"1771-1783","update-policy":"http:\/\/dx.doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":5,"title":["The application of chatbot on Vietnamese misgrant workers\u2019 right protection in the implementation of new generation free trade agreements (FTAS)"],"prefix":"10.1007","volume":"38","author":[{"given":"Quoc Nguyen","family":"Phan","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Chin-Chin","family":"Tseng","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Thu","family":"Thi Hoai Le","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Thi Bich Ngoc","family":"Nguyen","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2022,3,14]]},"reference":[{"key":"1416_CR1","doi-asserted-by":"publisher","first-page":"373","DOI":"10.1007\/978-3-030-49186-4_31","volume":"584","author":"E Adamopoulou","year":"2020","unstructured":"Adamopoulou E, Moussiades L (2020) An overview of chatbot technology. Artif Intell Appl Innov 584:373\u2013383. https:\/\/doi.org\/10.1007\/978-3-030-49186-4_31","journal-title":"Artif Intell Appl Innov"},{"key":"1416_CR2","unstructured":"Asia Business Consulting (2019) The impact of new generation free trade agreements on the Viet Nam economy"},{"key":"1416_CR3","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2021.102375","volume":"60","author":"F Brachten","year":"2021","unstructured":"Brachten F, Kissmer T, Stieglitz S (2021) The acceptance of chatbots in an enterprise context\u2014a survey study. Int J Inf Manag 60:102375. https:\/\/doi.org\/10.1016\/j.ijinfomgt.2021.102375","journal-title":"Int J Inf Manag"},{"key":"1416_CR4","unstructured":"Brands Viet Nam (2018) Th\u00f3i quen s\u1eed d\u1ee5ng m\u1ea1ng x\u00e3 h\u1ed9i c\u1ee7a ng\u01b0\u1eddi Vi\u1ec7t Nam 2018 [Habits of Vietnamese in using Face book]. In: Brands Viet Nam. https:\/\/www.brandsvietnam.com\/congdong\/topic\/10074-Thoi-Quen-Su-Dung-Mang-Xa-Hoi-Cua-Nguoi-Viet-Nam-2018. Accessed 22 Mar 2021"},{"key":"1416_CR5","doi-asserted-by":"publisher","first-page":"377","DOI":"10.1007\/978-3-319-70284-1_30","volume-title":"Internet science","author":"PB Brandtzaeg","year":"2017","unstructured":"Brandtzaeg PB, F\u00f8lstad A (2017) Why people use chatbots. In: Kompatsiaris I, Cave J, Satsiou A, Carle G, Passani A, Kontopoulos E, Diplaris S, McMillan D (eds) Internet science. Springer, Cham, pp 377\u2013392"},{"key":"1416_CR6","doi-asserted-by":"publisher","DOI":"10.2196\/12856","volume":"5","author":"B Chaix","year":"2019","unstructured":"Chaix B, Bibault J-E, Pienkowski A, Delamon G, Guillemass\u00e9 A, Nectoux P, Brouard B (2019) When chatbots meet patients: one-year prospective study of conversations between patients with breast cancer and a chatbot. JMIR Cancer 5:e12856. https:\/\/doi.org\/10.2196\/12856","journal-title":"JMIR Cancer"},{"key":"1416_CR7","doi-asserted-by":"publisher","DOI":"10.1080\/03055698.2020.1850426","author":"R Chocarro","year":"2021","unstructured":"Chocarro R, Corti\u00f1as M, Marcos-Mat\u00e1s G (2021) Teachers\u2019 attitudes towards chatbots in education: a technology acceptance model approach considering the effect of social language, bot proactiveness, and users\u2019 characteristics. Educ Stud. https:\/\/doi.org\/10.1080\/03055698.2020.1850426","journal-title":"Educ Stud"},{"key":"1416_CR8","doi-asserted-by":"publisher","DOI":"10.2196\/18607","volume":"9","author":"K Chung","year":"2021","unstructured":"Chung K, Cho HY, Park JY (2021) A Chatbot for perinatal women\u2019s and partners\u2019 obstetric and mental health care: development and usability evaluation study. JMIR Med Inform 9:e18607. https:\/\/doi.org\/10.2196\/18607","journal-title":"JMIR Med Inform"},{"key":"1416_CR9","unstructured":"Crunchbase (2021a) Visabot\u2014crunchbase company profile and funding. In: Crunchbase. https:\/\/www.crunchbase.com\/organization\/visabot. Accessed 22 Mar 2021a"},{"key":"1416_CR10","unstructured":"Crunchbase (2021b) Lawtrades\u2014crunchbase company profile and funding. In: Crunchbase. https:\/\/www.crunchbase.com\/organization\/lawtrades. Accessed 22 Mar 2021b"},{"key":"1416_CR11","unstructured":"DoNotPay website Save Time and Money with DoNotPay! https:\/\/join.donotpay.com. Accessed 7 Jan 2022"},{"key":"1416_CR12","doi-asserted-by":"publisher","DOI":"10.4414\/smi.33.00397","author":"F Dubosson","year":"2017","unstructured":"Dubosson F, Schaer R, Savioz R, Schumacher M (2017) Going beyond the relapse peak on social network smoking cessation programmes: ChatBot opportunities. Swiss Med Inform. https:\/\/doi.org\/10.4414\/smi.33.00397","journal-title":"Swiss Med Inform"},{"key":"1416_CR13","unstructured":"Duignan J (2003) Migrant workers in \u201cfear\u201d of employers. In: Ir. Times. https:\/\/www.irishtimes.com\/news\/migrant-workers-in-fear-of-employers-1.356553. Accessed 18 Mar 2021"},{"key":"1416_CR14","unstructured":"D\u01b0\u01a1ng N (2021) Lao \u0111\u1ed9ng n\u1eef di c\u01b0 ch\u1ecbu nhi\u1ec1u thi\u1ec7t th\u00f2i [Female labour suffers from multiple disadvantages]. Ng\u01b0\u1eddi Lao \u0110\u1ed9ng Labour"},{"key":"1416_CR15","doi-asserted-by":"publisher","DOI":"10.5040\/9781472545244","volume-title":"What is qualitative interviewing?","author":"R Edwards","year":"2013","unstructured":"Edwards R, Holland J (2013) What is qualitative interviewing? Bloomsbury, London"},{"key":"1416_CR16","unstructured":"European Union Agency for Fundamental Rights (FRA) (2018) Protecting migrant workers from exploitation in the EU: boosting workplace inspections"},{"key":"1416_CR17","doi-asserted-by":"publisher","DOI":"10.2196\/mental.7785","volume":"4","author":"KK Fitzpatrick","year":"2017","unstructured":"Fitzpatrick KK, Darcy A, Vierhile M (2017) Delivering cognitive behavior therapy to young adults with symptoms of depression and anxiety using a fully automated conversational agent (woebot): a randomized controlled trial. JMIR Ment Health 4:e7785. https:\/\/doi.org\/10.2196\/mental.7785","journal-title":"JMIR Ment Health"},{"key":"1416_CR18","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1057\/s41599-020-0494-4","volume":"7","author":"R Fjelland","year":"2020","unstructured":"Fjelland R (2020) Why general artificial intelligence will not be realized. Humanit Soc Sci Commun 7:1\u20139. https:\/\/doi.org\/10.1057\/s41599-020-0494-4","journal-title":"Humanit Soc Sci Commun"},{"key":"1416_CR19","unstructured":"F\u00f8lstad A, Brandtzaeg PB, Feltwell T, Law EL-C, Tscheligi M, Luger EA (2018a) SIG: chatbots for social good. In: Extended abstracts of the 2018a CHI conference on human factors in computing systems. Association for Computing Machinery, New York, pp 1\u20134"},{"key":"1416_CR20","doi-asserted-by":"publisher","first-page":"194","DOI":"10.1007\/978-3-030-01437-7_16","volume-title":"Internet Science","author":"A F\u00f8lstad","year":"2018","unstructured":"F\u00f8lstad A, Nordheim CB, Bj\u00f8rkli CA (2018b) What makes users trust a chatbot for customer service? An exploratory interview study. In: Bodrunova SS (ed) Internet Science. Springer, Cham, pp 194\u2013208"},{"key":"1416_CR21","unstructured":"Gallagher K, Dussel Peters E, Wise TA, Garc\u00eda Zamora R, Shadlen KC, Stumberg R, Van Harten G, Weller CE (2009) The future of North American trade policy: lessons from NAFTA. Boston University Creative Services"},{"key":"1416_CR22","unstructured":"Georget Y (2018) L\u2019intelligence artificielle, nouvelle interface utilisateur? [Artificial intelligence, a new user interface?]. Ann Mines 44\u201347"},{"key":"1416_CR23","doi-asserted-by":"publisher","first-page":"627","DOI":"10.5465\/annals.2018.0057","volume":"14","author":"E Glikson","year":"2020","unstructured":"Glikson E, Woolley AW (2020) Human trust in artificial intelligence: review of empirical research. Acad Manag Ann 14:627\u2013660. https:\/\/doi.org\/10.5465\/annals.2018.0057","journal-title":"Acad Manag Ann"},{"key":"1416_CR24","doi-asserted-by":"publisher","first-page":"135","DOI":"10.1016\/j.jik.2020.09.002","volume":"6","author":"D-H Huang","year":"2021","unstructured":"Huang D-H, Chueh H-E (2021) Chatbot usage intention analysis: veterinary consultation\u2014ScienceDirect. J Innov Knowl 6:135\u2013144","journal-title":"J Innov Knowl"},{"key":"1416_CR25","doi-asserted-by":"publisher","DOI":"10.2196\/12106","volume":"6","author":"B Inkster","year":"2018","unstructured":"Inkster B, Sarda S, Subramanian V (2018) An empathy-driven, conversational artificial intelligence agent (Wysa) for digital mental well-being: real-world data evaluation mixed-methods study. JMIR MHealth UHealth 6:e12106. https:\/\/doi.org\/10.2196\/12106","journal-title":"JMIR MHealth UHealth"},{"key":"1416_CR26","unstructured":"International Organization for Migration (2020) Vulnerabilities and risks of exploitation encountered by Vietnamese migrant workers (Vietnamese). Ho Chi Minh City"},{"key":"1416_CR27","unstructured":"Jim\u00e9nez Andr\u00e9s M (2019) The digital companion. Accessibility, communication and information hub for migrants, local population and public administrations. In: Digit diasporas conf"},{"key":"1416_CR28","unstructured":"Kien V (2017) Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u01b0\u1ee3c d\u00f9ng \u0111\u1ec3 h\u1ed7 tr\u1ee3 v\u1ea5n \u0111\u1ec1 ph\u00e1p l\u00fd [AI is used to support legal issues]. https:\/\/m.thanhnien.vn\/cong-nghe\/tri-tue-nhan-tao-duoc-dung-de-ho-tro-van-de-phap-ly-855183.amp. Accessed 20 Mar 2021"},{"key":"1416_CR29","unstructured":"Kuberkar S, Singhal TK (2020) Factors influencing adoption intention of AI powered chatbot for public transport services within a smart city. Int J Emerg Technol 11:948\u2013958"},{"key":"1416_CR30","unstructured":"Kurian AV (2019) Healthily\u2014an AI chatbot for women health issues in India. In: Medium. https:\/\/medium.com\/@designthad\/healthily-an-ai-chatbot-for-women-health-issues-in-india-22c338513353. Accessed 27 Aug 2021"},{"key":"1416_CR31","doi-asserted-by":"publisher","DOI":"10.1515\/9783050070155","volume-title":"Wir sind nie modern gewesen: Versuch einer symmetrischen Anthropologie","author":"B Latour","year":"1995","unstructured":"Latour B (1995) Wir sind nie modern gewesen: Versuch einer symmetrischen Anthropologie. Akademie, Berlin"},{"key":"1416_CR32","unstructured":"Lawtrades website (2021) Tech-enabled legal talent for in-house teams|Lawtrades. https:\/\/www.lawtrades.com\/. Accessed 22 Mar 2021"},{"key":"1416_CR33","unstructured":"Le ML (2018) B\u1ea3o v\u1ec7 ng\u01b0\u1eddi lao \u0111\u1ed9ng \u0111i l\u00e0m vi\u1ec7c \u1edf n\u01b0\u1edbc ngo\u00e0i: Nh\u1eefng gi\u1ea3i ph\u00e1p \u0111\u1ed3ng b\u1ed9 [Protection of workers abroad: Coherent solutions]. In: \u0110\u1ea1i \u0110o\u00e0n K\u1ebft Newsp. http:\/\/daidoanket.vn\/phap-luat\/bao-ve-nguoi-lao-dong-di-lam-viec-o-nuoc-ngoai-nhung-giai-phap-dong-bo-tintuc402841. Accessed 19 Mar 2021"},{"key":"1416_CR34","doi-asserted-by":"crossref","unstructured":"Leligou CH, Anastosopoulos D, Solachidis V, Vretos N (2020) Embracing novel ICT technologies to support the journey from camp to job. In: 2020 IEEE international conference on multimedia & expo workshops (ICMEW). London, UK, pp 1\u20136","DOI":"10.1109\/ICMEW46912.2020.9106035"},{"key":"1416_CR35","unstructured":"Lexico Dictionary CHATBOT English Definition and Meaning|Lexico.com"},{"key":"1416_CR36","doi-asserted-by":"publisher","DOI":"10.1111\/soc4.12851","volume":"15","author":"Z Liu","year":"2021","unstructured":"Liu Z (2021) Sociological perspectives on artificial intelligence: a typological reading. Sociol Compass 15:e12851. https:\/\/doi.org\/10.1111\/soc4.12851","journal-title":"Sociol Compass"},{"key":"1416_CR37","unstructured":"L.N (2016) 75% ng\u01b0\u1eddi lao \u0111\u1ed9ng kh\u00f4ng bi\u1ebft \u0111\u01a1n v\u1ecb tuy\u1ec3n d\u1ee5ng h\u1ee3p ph\u00e1p [75% workers do not know legal recuiting services]. B\u00e1o Lao \u0110\u1ed9ng Th\u1ee7 \u0110\u00f4 Rev. Labour Cap."},{"key":"1416_CR38","unstructured":"Longoni C, Cian L (2020) When do we trust AI\u2019s recommendations more than people\u2019s? https:\/\/hbr.org\/2020\/10\/when-do-we-trust-ais-recommendations-more-than-peoples. Accessed 19 Mar 2021"},{"key":"1416_CR39","doi-asserted-by":"crossref","unstructured":"Mart\u00edn-Gutierrez D, Hern\u00e1ndez-Pe\u00f1aloza G, Semertzidis T, Moreno F, Lazaridis M, \u00c1lvarez F, Daras P (2020) A novel multi-modal framework for migrants integration based on AI tools and digital companion. In: 2020 IEEE international conference on multimedia expo workshops (ICMEW), pp 1\u20136","DOI":"10.1109\/ICMEW46912.2020.9106023"},{"key":"1416_CR40","doi-asserted-by":"publisher","unstructured":"Mays KK, Lei Y, Giovanetti R, Katz JE (2021) AI as a boss? A national US survey of predispositions governing comfort with expanded AI roles in society. AI Soc. https:\/\/doi.org\/10.1007\/s00146-021-01253-6","DOI":"10.1007\/s00146-021-01253-6"},{"key":"1416_CR41","doi-asserted-by":"publisher","DOI":"10.4135\/9781412986229","volume-title":"The long interview","author":"G McCracken","year":"1988","unstructured":"McCracken G (1988) The long interview. SAGE, Newbury Park"},{"key":"1416_CR42","doi-asserted-by":"publisher","first-page":"123","DOI":"10.1023\/A:1005181731698","volume":"32","author":"A Mcintyre","year":"2000","unstructured":"Mcintyre A (2000) Constructing meaning about violence, school, and community: participatory action research with urban youth. Urban Rev 32:123\u2013154. https:\/\/doi.org\/10.1023\/A:1005181731698","journal-title":"Urban Rev"},{"key":"1416_CR43","unstructured":"Mertins-Kirkwood H (2016) Migrant workers and the trans-pacific partnership. Canadian Centre for Policy Alternatives"},{"key":"1416_CR44","doi-asserted-by":"publisher","first-page":"35","DOI":"10.15358\/2511-8676-2020-1-35","volume":"4","author":"L Meyer-Waarden","year":"2020","unstructured":"Meyer-Waarden L, Pavone G, Poocharoentou T, Prayatsup P, Ratinaud M, Tison A, Torn\u00e9 S (2020) How service quality influences customer acceptance and usage of chatbots? J Serv Manag Res 4:35\u201351. https:\/\/doi.org\/10.15358\/2511-8676-2020-1-35","journal-title":"J Serv Manag Res"},{"key":"1416_CR45","doi-asserted-by":"publisher","DOI":"10.1007\/s00146-021-01165-5","author":"R Minhas","year":"2021","unstructured":"Minhas R, Elphick C, Shaw J (2021) Protecting victim and witness statement: examining the effectiveness of a chatbot that uses artificial intelligence and a cognitive interview. AI Soc. https:\/\/doi.org\/10.1007\/s00146-021-01165-5","journal-title":"AI Soc"},{"key":"1416_CR46","unstructured":"Ministry of Labour, Invalids and Social Affair report (2014) M\u1ed9t s\u1ed1 ki\u1ebfn ngh\u1ecb v\u1ec1 ch\u00ednh s\u00e1ch an sinh x\u00e3 h\u1ed9i cho lao \u0111\u1ed9ng \u0111i l\u00e0m vi\u1ec7c \u1edf n\u01b0\u1edbc ngo\u00e0i [Policy recommendations for (Vietnamese) labour working in foreign countries). In: Minist. Labour Inval. Soc. Aff. http:\/\/www.molisa.gov.vn:80\/Pages\/tintuc\/chitiet.aspx?tintucID=21028. Accessed 6 Jan 2022"},{"key":"1416_CR47","unstructured":"Ministry of Labour, Invalids and Social Affair report (2019) N\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng lao \u0111\u1ed9ng xu\u1ea5t kh\u1ea9u [Improve labour migration quality]. In: Minist. Labour Inval. Soc. Aff. http:\/\/www.molisa.gov.vn:80\/Pages\/tintuc\/chitiet.aspx?tintucID=219367. Accessed 6 Jan 2022"},{"key":"1416_CR48","doi-asserted-by":"crossref","unstructured":"Mlyn\u00e1\u0159 J., Alavi H.S., Verma H., Cantoni L. (2018) Towards a sociological conception of artificial intelligence. In: Ikl\u00e9 M., Franz A., Rzepka R., Goertzel B. (eds) Artificial general intelligence. AGI 2018. Lecture notes in computer science, vol 10999. Springer, Cham. https:\/\/doi.org\/10.1007\/978-3-319-97676-1_13","DOI":"10.1007\/978-3-319-97676-1_13"},{"key":"1416_CR49","unstructured":"Moar J, Escherich M (2021) Voice assistants: monetisation strategies, competitive landscape and market forecasts 2021\u20132026. Juniper Research"},{"key":"1416_CR50","doi-asserted-by":"crossref","unstructured":"M\u00fcller L, Mattke J, Maier C, Weitzel T, Graser H (2019) Chatbot acceptance: a latent profile analysis on individuals\u2019 trust in conversational agents. In: Proceedings of the 2019 on computers and people research conference. Association for Computing Machinery, New York, pp 35\u201342","DOI":"10.1145\/3322385.3322392"},{"key":"1416_CR51","first-page":"1","volume":"5","author":"T Nadarzynski","year":"2019","unstructured":"Nadarzynski T, Miles O, Cowie A, Ridge DT (2019) Acceptability of artificial intelligence (AI)-enabled chatbots, video consultations and live webchats as online platforms for sexual health advice|BMJ Sexual and Reproductive Health. Digit Health 5:1\u201312","journal-title":"Digit Health"},{"key":"1416_CR52","doi-asserted-by":"publisher","DOI":"10.1111\/0022-4537.00153","author":"C Nass","year":"2002","unstructured":"Nass C, Moon Y (2002) Machines and mindlessness: social responses to computers\u2014nass\u20142000\u2014journal of social issues\u2014wiley online library. J Soc Issues. https:\/\/doi.org\/10.1111\/0022-4537.00153","journal-title":"J Soc Issues"},{"key":"1416_CR53","doi-asserted-by":"crossref","unstructured":"Nass C, Steuer J, Siminoff E (1994) Computer are social actors. In: Conference on human factors in computing systems\u2014proceedings","DOI":"10.1145\/259963.260288"},{"key":"1416_CR54","unstructured":"Ng\u01b0\u1eddi Lao \u0111\u1ed9ng [The Labour] (2018) Tr\u1ee3 l\u00fd \u201c\u1ea3o\u201d t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt cho \u0111o\u00e0n vi\u00ean, c\u00f4ng nh\u00e2n lao \u0111\u1ed9ng - T\u1ed5ng li\u00ean \u0111o\u00e0n lao \u0111\u1ed9ng Vi\u1ec7t Nam [Virtual assistant advises workers on legal issues]. In: Viet Nam Gen. Confed. Labour. http:\/\/www.congdoan.vn\/tin-tuc\/hoat-dong-cong-doan-3569\/tro-ly-%E2%80%9Cao%E2%80%9D-tu-van-phap-luat-cho-doan-vien-cong-nhan-lao-dong-356240.tld. Accessed 20 Mar 2021"},{"key":"1416_CR55","unstructured":"Nguyen N (2017) 10 ph\u00e1t ki\u1ebfn c\u00f4ng ngh\u1ec7 n\u1ed5i b\u1eadt nh\u1ea5t trong n\u0103m 2017 [10 most brilliant technologies in 2017]. https:\/\/dantri.com.vn\/suc-manh-so\/10-phat-kien-cong-nghe-noi-bat-nhat-trong-nam-2017-20171227135437978.htm. Accessed 20 Mar 2021"},{"key":"1416_CR56","unstructured":"Nguyen P (2018) AI, chatbot v\u00e0 tr\u1ee3 l\u00fd \u1ea3o ti\u1ebfp t\u1ee5c l\u00e0 xu h\u01b0\u1edbng kh\u1edfi nghi\u1ec7p trong n\u0103m 2018 [AI, chatbot and virtual assistants continue to be the trend of 2018]. https:\/\/doanhnhansaigon.vn\/khoi-nghiep\/ai-chatbot-va-tro-ly-ao-tiep-tuc-la-xu-huong-khoi-nghiep-trong-nam-2018-1084769.html. Accessed 20 Mar 2021"},{"key":"1416_CR57","unstructured":"Nguy\u1ec5n TL (2020) Xu\u1ea5t kh\u1ea9u lao \u0111\u1ed9ng Vi\u1ec7t Nam sang c\u00e1c n\u01b0\u1edbc v\u00e0 v\u00f9ng l\u00e3nh th\u1ed5 \u0110\u00f4ng B\u1eafc \u00c1: \u0111\u1eb7c \u0111i\u1ec3m th\u1ecb tr\u01b0\u1eddng v\u00e0 th\u1ef1c tr\u1ea1ng ho\u1ea1t \u0111\u1ed9ng (1992\u20132016) [Migration of Vietnamese labour to countries and territories in Northeast Asia: market charateristics and activities in 1992\u20132016]. T\u1ea1p Ch\u00ed Nghi\u00ean C\u1ee9u \u0110\u00f4ng B\u1eafc \u00c1 J Notheast Asia Stud 12"},{"key":"1416_CR58","unstructured":"Phuc Q (2016) B\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi lao \u0111\u1ed9ng \u0111i l\u00e0m vi\u1ec7c \u1edf n\u01b0\u1edbc ngo\u00e0i [Protection of migrant workers]. In: B\u00e1o Nh\u00e2n D\u00e2n People Online Newsp. https:\/\/nhandan.com.vn\/tin-tuc-xa-hoi\/bao-ve-quyen-loi-nguoi-lao-dong-di-lam-viec-o-nuoc-ngoai-281741\/. Accessed 19 Mar 2021"},{"key":"1416_CR59","first-page":"80","volume-title":"Scientific revolutions, Ian hacking","author":"K Popper","year":"1981","unstructured":"Popper K (1981) The rationality of scientific revolutions. Scientific revolutions, Ian hacking. Oxford University Press, Oxford, pp 80\u2013106"},{"key":"1416_CR60","volume-title":"The Sage handbook of action research: participative inquiry and practice","year":"2008","unstructured":"Reason P, Bradbury H (eds) (2008) The Sage handbook of action research: participative inquiry and practice, 2nd edn. SAGE, Thousand Oaks","edition":"2"},{"key":"1416_CR61","unstructured":"Refaid website RefAid\u2014About. https:\/\/refaid.com\/. Accessed 7 Jan 2022"},{"key":"1416_CR62","doi-asserted-by":"publisher","DOI":"10.34218\/IJM.10.3.2019.011","author":"R Richad","year":"2019","unstructured":"Richad R, Vivensius V, Sfenrianto S, Kaburuan ER (2019) Analysis of factors influencing millennial\u2019s technology acceptance of chatbot in the banking industry in Indonesia. Int J Manag. https:\/\/doi.org\/10.34218\/IJM.10.3.2019.011","journal-title":"Int J Manag"},{"key":"1416_CR63","unstructured":"Robotics Business Review (2019) Study Says 64% of People Trust a Robot More Than Their Manager. In: Robot. Bus. Rev. https:\/\/www.roboticsbusinessreview.com\/ai\/study-says-64-of-people-trust-a-robot-more-than-their-manager\/. Accessed 19 Mar 2021"},{"key":"1416_CR64","doi-asserted-by":"publisher","first-page":"2749","DOI":"10.1007\/s11948-020-00228-y","volume":"26","author":"M Ryan","year":"2020","unstructured":"Ryan M (2020) In AI we trust: ethics, artificial intelligence, and reliability. Sci Eng Ethics 26:2749\u20132767. https:\/\/doi.org\/10.1007\/s11948-020-00228-y","journal-title":"Sci Eng Ethics"},{"key":"1416_CR65","doi-asserted-by":"crossref","unstructured":"Schnettler B, Knoblauch H, Raab J (2017) The \u2018new\u2019 sociology of knowledge. In: Hermeneutic philosophies of social science","DOI":"10.1515\/9783110551563-013"},{"key":"1416_CR66","doi-asserted-by":"publisher","DOI":"10.1007\/s00146-021-01158-4","author":"D Shin","year":"2021","unstructured":"Shin D (2021) How do people judge the credibility of algorithmic sources? AI Soc. https:\/\/doi.org\/10.1007\/s00146-021-01158-4","journal-title":"AI Soc"},{"key":"1416_CR67","doi-asserted-by":"publisher","first-page":"10","DOI":"10.1631\/FITEE.1700826","volume":"19","author":"H Shum","year":"2018","unstructured":"Shum H, He X, Li D (2018) From Eliza to XiaoIce: challenges and opportunities with social chatbots. Front Inf Technol Electron Eng 19:10\u201326. https:\/\/doi.org\/10.1631\/FITEE.1700826","journal-title":"Front Inf Technol Electron Eng"},{"key":"1416_CR68","unstructured":"Soo A, Phua I (2019) What can we do to stop housing migrant workers in unliveable quarters?\u2014TODAY. https:\/\/www.todayonline.com\/commentary\/what-can-we-do-stop-housing-migrant-workers-unliveable-quarters. Accessed 19 Mar 2021"},{"key":"1416_CR69","doi-asserted-by":"publisher","DOI":"10.3758\/s13428-021-01629-y","author":"P Sprengholz","year":"2021","unstructured":"Sprengholz P, Betsch C (2021) Ok Google: using virtual assistants for data collection in psychological and behavioral research. Behav Res Methods. https:\/\/doi.org\/10.3758\/s13428-021-01629-y","journal-title":"Behav Res Methods"},{"key":"1416_CR70","unstructured":"Strauss AL, Corbin JM (2003) Basics of qualitative research: techniques and procedures for developing grounded theory, 2. ed., [Nachdr.]. Sage Publ, Thousand Oaks"},{"key":"1416_CR71","unstructured":"Thanh Tuan TT (2013) \u1ea8n h\u1ecda bu\u00f4n ng\u01b0\u1eddi t\u1eeb xu\u1ea5t kh\u1ea9u lao \u0111\u1ed9ng: c\u00f2n nhi\u1ec1u nh\u1ee9c nh\u1ed1i [Risks of human trafficking from labour migration]. Tuoi Tre Online"},{"key":"1416_CR72","unstructured":"The Straight Times (2017) Chatbot that helped overturn 160,000 parking fines now helps asylum-seeking refugees"},{"key":"1416_CR73","unstructured":"Thu Cuc (2019) Nh\u1eadt B\u1ea3n d\u1eabn \u0111\u1ea7u th\u1ecb tr\u01b0\u1eddng ti\u1ebfp nh\u1eadn lao \u0111\u1ed9ng Vi\u1ec7t Nam [Japan tops the markets importing Vietnamese labour]. Viet Nam. Gov. Portal"},{"key":"1416_CR74","unstructured":"Tran LL (2018) \u0110\u00e0 N\u1eb5ng \u0111\u01b0a \u1ee9ng d\u1ee5ng Chat bot \u201cDanang Fantasticity\u201d v\u00e0o ph\u1ee5c v\u1ee5 ng\u01b0\u1eddi d\u00e2n v\u00e0 du kh\u00e1ch [Da Nang province uses the application chatbot \u201cDanang Fantasticity\u201d for people and visitors]"},{"key":"1416_CR75","unstructured":"Tran TG (2017) C\u00e1c quy \u0111\u1ecbnh v\u1ec1 lao \u0111\u1ed9ng trong m\u1ed9t s\u1ed1 hi\u1ec7p \u0111\u1ecbnh th\u01b0\u01a1ng m\u1ea1i t\u1ef1 do th\u1ebf h\u1ec7 m\u1edbi m\u00e0 Vi\u1ec7t Nam l\u00e0 th\u00e0nh vi\u00ean [Regulations about Labour in New-Generation FTAs that Viet Nam Joins]. \u0110\u1ea1i h\u1ecdc Ngo\u1ea1i th\u01b0\u01a1ng [Foreign Trade University]"},{"key":"1416_CR76","unstructured":"Trong N (2017) Lu\u1eadt s\u01b0 robot \u0111\u1ea7u ti\u00ean th\u1ebf gi\u1edbi - Tu\u1ed5i Tr\u1ebb Online. https:\/\/congnghe.tuoitre.vn\/nhip-song-so\/luat-su-robot-dau-tien-the-gioi-1353529.htm. Accessed 20 Mar 2021"},{"key":"1416_CR77","unstructured":"Tung D (2017) B\u1ea3o v\u1ec7 ng\u01b0\u1eddi lao \u0111\u1ed9ng Vi\u1ec7t Nam t\u1ea1i n\u01b0\u1edbc ngo\u00e0i nh\u01b0 th\u1ebf n\u00e0o? [How to protect Vietnamese workers abroad?]. In: Petrotimes. https:\/\/petrotimes.vn\/bao-ve-nguoi-lao-dong-viet-nam-tai-nuoc-ngoai-nhu-the-nao-501040.html. Accessed 19 Mar 2021"},{"key":"1416_CR78","unstructured":"UN Women (2019) Using AI in accessing justice for survivors of violence. https:\/\/www.unwomen.org\/en\/news\/stories\/2019\/5\/feature-using-ai-in-accessing-justice-for-survivors-of-violence. Accessed 27 Aug 2021"},{"key":"1416_CR79","unstructured":"United Nations (1990) International convention on the protection of the rights of all migrant workers. https:\/\/www.ohchr.org\/en\/professionalinterest\/pages\/cmw.aspx. Accessed 19 Mar 2021"},{"key":"1416_CR80","doi-asserted-by":"publisher","first-page":"96","DOI":"10.1007\/978-3-030-68288-0_7","volume-title":"Chatbot research and design","author":"MMC van Wezel","year":"2021","unstructured":"van Wezel MMC, Croes EAJ, Antheunis ML (2021) \u201cI\u2019m here for you\u201d: can social chatbots truly support their users? A literature review. In: F\u00f8lstad A, Araujo T, Papadopoulos S, Law ELC, Luger E, Goodwin M, Brandtzaeg PB (eds) Chatbot research and design. Springer, Cham, pp 96\u2013113"},{"key":"1416_CR81","unstructured":"Varennes F de (2003) Strangers in foreign lands. United Nations Educational, Scientific and Cultural Organization (UNESCO), Paris"},{"key":"1416_CR82","unstructured":"Vu L (2018) \u0110\u00e0 N\u1eb5ng: Th\u00ed \u0111i\u1ec3m \u201ctr\u1ee3 l\u00fd\u201d Chatbot 1022 t\u01b0 v\u1ea5n c\u00f9ng l\u00fac cho 40.000 ng\u01b0\u1eddi [Da Nang province: pilot project using Chatbot 1022 to assist 40,000 people at the same time]. In: B\u00e1o C\u00f4ng Th\u01b0\u01a1ng \u0110i\u1ec7n T\u1eed Kinh T\u1ebf Ch\u00ednh Tr\u1ecb X\u00e3 H\u1ed9i. https:\/\/congthuong.vn\/da-nang-thi-diem-tro-ly-chatbot-1022-tu-van-cung-luc-cho-40000-nguoi-113038.html. Accessed 20 Mar 2021"},{"key":"1416_CR83","unstructured":"Woebot website Relational Agent for Mental Health. In: Woebot health. https:\/\/woebothealth.com\/. Accessed 6 Jan 2022"},{"key":"1416_CR84","doi-asserted-by":"publisher","first-page":"65","DOI":"10.1007\/s12130-008-9047-7","volume":"21","author":"K Yang","year":"2008","unstructured":"Yang K (2008) A preliminary study on the mobile phone use of migrant workers in Beijing. Knowl Technol Policy 21:65\u201372. https:\/\/doi.org\/10.1007\/s12130-008-9047-7","journal-title":"Knowl Technol Policy"},{"key":"1416_CR85","volume-title":"Tangible mobile app store design for China\u2019s new generation migrant worker","author":"S Yang","year":"2011","unstructured":"Yang S (2011) Tangible mobile app store design for China\u2019s new generation migrant worker. University of Illinois at Urbana-Champaign, M.F.A."},{"key":"1416_CR86","doi-asserted-by":"publisher","DOI":"10.1007\/s00146-021-01213-0","author":"C Yolgormez","year":"2021","unstructured":"Yolgormez C, Thibodeau J (2021) Socially robotic: making useless machines. AI Soc. https:\/\/doi.org\/10.1007\/s00146-021-01213-0","journal-title":"AI Soc"},{"key":"1416_CR87","doi-asserted-by":"crossref","unstructured":"Zhen Z, Lu Y, Niemenen MP, Lucero A (2020) Creating a chatbot for and with migrants. In: Proceedings of the 2020 ACM designing interactive systems conference, pp 219\u2013230","DOI":"10.1145\/3357236.3395495"}],"container-title":["AI & SOCIETY"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s00146-022-01416-z.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s00146-022-01416-z\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s00146-022-01416-z.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,7,13]],"date-time":"2023-07-13T18:13:27Z","timestamp":1689272007000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s00146-022-01416-z"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,3,14]]},"references-count":87,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2023,8]]}},"alternative-id":["1416"],"URL":"https:\/\/doi.org\/10.1007\/s00146-022-01416-z","relation":{},"ISSN":["0951-5666","1435-5655"],"issn-type":[{"value":"0951-5666","type":"print"},{"value":"1435-5655","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,3,14]]},"assertion":[{"value":"23 November 2020","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"21 February 2022","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"14 March 2022","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"Not applicable.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of interest"}},{"value":"To ensure ethical research conduct, personal information of the informants participating into the interviews are not presented. Discussions on Facebook groups are on voluntary basis with full explanation about that the research will be published. The authors also acknowledge that the content discussed about chatbot on Facebook groups are of completely no harm to informants with Vietnamese cultural background. Still, to avoid any impact on the life of the informants in the future, the names of the Facebook groups are also not provided.","order":3,"name":"Ethics","group":{"name":"EthicsHeading","label":"Ethical statement"}}]}}