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Previous research has conceptualized AI transparency as knowledge that empowers citizens and experts to make informed choices about the use and governance of AI. Conversely, in this paper, we critically examine if transparency-as-knowledge is an appropriate concept for a public realm where private interests intersect with democratic concerns. We conduct a practice-based design research study in which we prototype and evaluate a transparent smart electric vehicle charge point, and investigate experts\u2019 and citizens\u2019 understanding of AI transparency. We find that citizens experience transparency as burdensome; experts hope transparency ensures acceptance, while citizens are mostly indifferent to AI; and with absent means of control, citizens question transparency\u2019s relevance. The tensions we identify suggest transparency cannot be reduced to a product feature, but should be seen as a mediator of debate between experts and citizens.<\/jats:p>","DOI":"10.1007\/s00146-022-01436-9","type":"journal-article","created":{"date-parts":[[2022,3,31]],"date-time":"2022-03-31T18:06:05Z","timestamp":1648749965000},"page":"1049-1065","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":15,"title":["Tensions in transparent urban AI: designing a smart electric vehicle charge point"],"prefix":"10.1007","volume":"38","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-7562-019X","authenticated-orcid":false,"given":"Kars","family":"Alfrink","sequence":"first","affiliation":[]},{"given":"Ianus","family":"Keller","sequence":"additional","affiliation":[]},{"given":"Neelke","family":"Doorn","sequence":"additional","affiliation":[]},{"given":"Gerd","family":"Kortuem","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2022,3,31]]},"reference":[{"key":"1436_CR1","doi-asserted-by":"crossref","unstructured":"Abdul A, Vermeulen J, Wang D, Brian BY, Lim Y, Kankanhalli M (2018) Trends and trajectories for explainable, accountable and intelligible systems: an HCI research agenda. 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