{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,14]],"date-time":"2026-04-14T16:49:25Z","timestamp":1776185365538,"version":"3.50.1"},"reference-count":48,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2022,6,5]],"date-time":"2022-06-05T00:00:00Z","timestamp":1654387200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2022,6,5]],"date-time":"2022-06-05T00:00:00Z","timestamp":1654387200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["AI &amp; Soc"],"published-print":{"date-parts":[[2023,4]]},"DOI":"10.1007\/s00146-022-01454-7","type":"journal-article","created":{"date-parts":[[2022,6,5]],"date-time":"2022-06-05T12:02:27Z","timestamp":1654430547000},"page":"537-547","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":47,"title":["Enhancing human agency through redress in Artificial Intelligence Systems"],"prefix":"10.1007","volume":"38","author":[{"given":"Rosanna","family":"Fanni","sequence":"first","affiliation":[]},{"given":"Valerie Eveline","family":"Steinkogler","sequence":"additional","affiliation":[]},{"given":"Giulia","family":"Zampedri","sequence":"additional","affiliation":[]},{"given":"Jo","family":"Pierson","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2022,6,5]]},"reference":[{"key":"1454_CR1","unstructured":"AI4People (2020) AI4People' 7 AI Global frameworks"},{"key":"1454_CR2","unstructured":"Allen B (2018) The benefits and dangers of having AI Chatbots interacting with your customers. https:\/\/www.singlegrain.com\/artificial-intelligence\/the-benefits-and-dangers-of-having-ai-chatbots-interacting-with-your-customers\/"},{"key":"1454_CR3","doi-asserted-by":"publisher","unstructured":"Almada M (2019) Human intervention in automated decision-making: toward the construction of contestable systems. In: Proceedings of the 17th international conference on artificial intelligence and law, 2019, Montreal, QC, Canada. ACM Inc., New York, NY, pp 2\u201311. https:\/\/doi.org\/10.1145\/3322640.3326699","DOI":"10.1145\/3322640.3326699"},{"issue":"1","key":"1454_CR4","doi-asserted-by":"publisher","first-page":"113","DOI":"10.1177\/016224399301800107","volume":"18","author":"WE Bijker","year":"1993","unstructured":"Bijker WE (1993) Do not despair: there is life after constructivism. Sci Technol Human Values 18(1):113\u2013138","journal-title":"Sci Technol Human Values"},{"key":"1454_CR5","volume-title":"The ethics of artificial intelligence: issues and initiatives","author":"E Bird","year":"2020","unstructured":"Bird E (2020) The ethics of artificial intelligence: issues and initiatives. European Parliamentary Research Service, Brussels"},{"issue":"4","key":"1454_CR6","doi-asserted-by":"publisher","first-page":"31","DOI":"10.1108\/08876049510094487","volume":"9","author":"J Blodgett","year":"1995","unstructured":"Blodgett J, Wakefield KL, Barnes JH (1995) The effects of customer service on consumer complaining behavior. J Serv Mark 9(4):31\u201342. https:\/\/doi.org\/10.1108\/08876049510094487","journal-title":"J Serv Mark"},{"key":"1454_CR7","unstructured":"Booth R (2020) Uber drivers to launch legal bid to uncover app's algorithm. The Guardian. https:\/\/www.theguardian.com\/technology\/2020\/jul\/20\/uber-drivers-tolaunch-legal-bid-to-uncover-apps-algorithm. Accessed 23 Jul 2020"},{"key":"1454_CR8","volume-title":"How artificial intelligence works","author":"P Boucher","year":"2019","unstructured":"Boucher P (2019) How artificial intelligence works. European Parliamentary Research Service, Brussels"},{"key":"1454_CR9","unstructured":"Crawford K, Whittaker M, Elish MC, Barocas S, Plasek A, Ferryman K (2016) The AI now report. The social and economic implications of artificial intelligence technologies in the near-term. AI Now Institute"},{"issue":"1","key":"1454_CR10","doi-asserted-by":"publisher","first-page":"165","DOI":"10.1093\/yiel\/15.1.165","volume":"15","author":"P Cullet","year":"2004","unstructured":"Cullet P (2004) Liability and redress for modern biotechnology. Yearb Int Environ Law 15(1):165\u2013195. https:\/\/doi.org\/10.1093\/yiel\/15.1.165","journal-title":"Yearb Int Environ Law"},{"issue":"3","key":"1454_CR11","doi-asserted-by":"publisher","first-page":"267","DOI":"10.1080\/08839514.2018.1560124","volume":"33","author":"M Cunneen","year":"2018","unstructured":"Cunneen M, Mullins M, Murphy F, Gaines S (2018) Artificial driving intelligence and moral agency: examining the decision ontology of unavoidable road traffic accidents through the prism of the trolley dilemma. Appl Artif Intell 33(3):267\u2013293. https:\/\/doi.org\/10.1080\/08839514.2018.1560124","journal-title":"Appl Artif Intell"},{"key":"1454_CR12","volume-title":"Automating inequality: how high-tech tools profile, police, and punish the poor","author":"V Eubanks","year":"2018","unstructured":"Eubanks V (2018) Automating inequality: how high-tech tools profile, police, and punish the poor. St. Martin\u2019s Publishing Group, New York"},{"key":"1454_CR13","volume-title":"White paper on artificial intelligence\u2014a European approach to excellence and trust","author":"European Commission","year":"2020","unstructured":"European Commission (2020) White paper on artificial intelligence\u2014a European approach to excellence and trust. European Commission, Brussels"},{"key":"1454_CR14","unstructured":"European Commission (2021) Proposal for a Regulation of the European Parliament and the Council Laying Down Harmonised Rules on Artificial Intelligence (Artificial Intelligence Act) and Amending Certain Union Legislative Acts"},{"key":"1454_CR15","unstructured":"European Union: Council of the European Union (2007) Charter of Fundamental Rights of the European Union (2007\/C 303\/01)"},{"issue":"4","key":"1454_CR16","doi-asserted-by":"publisher","first-page":"689","DOI":"10.1007\/s11023-018-9482-5","volume":"28","author":"L Floridi","year":"2018","unstructured":"Floridi L, Cowls J, Beltrametti M et al (2018) AI4People\u2014an ethical framework for a good AI society: opportunities, risks, principles, and recommendations. Mind Mach 28(4):689\u2013707. https:\/\/doi.org\/10.1007\/s11023-018-9482-5","journal-title":"Mind Mach"},{"key":"1454_CR17","doi-asserted-by":"publisher","DOI":"10.1093\/acprof:oso\/9780198742258.001.0001","volume-title":"Emancipation, the media, and modernity: arguments about the media and social theory","author":"N Garnham","year":"2000","unstructured":"Garnham N (2000) Emancipation, the media, and modernity: arguments about the media and social theory. Oxford University Press, Oxford"},{"key":"1454_CR18","unstructured":"Guerses SF, Balayn A (2021) If AI is the problem, is debiasing the solution? European Digital Rights Initiative. https:\/\/edri.org\/our-work\/if-ai-is-the-problem-is-debiasing-the-solution\/. Accessed 31 Jan 2022"},{"issue":"3","key":"1454_CR19","first-page":"25","volume":"14","author":"S G\u00fcrses","year":"2011","unstructured":"G\u00fcrses S, Troncoso C, Diaz C (2011) Engineering privacy by design. Comput Privacy Data Prot 14(3):25\u201343","journal-title":"Comput Privacy Data Prot"},{"issue":"1","key":"1454_CR20","doi-asserted-by":"publisher","first-page":"99","DOI":"10.1007\/s11023-020-09517-8","volume":"30","author":"T Hagendorff","year":"2020","unstructured":"Hagendorff T (2020) The ethics of AI ethics: an evaluation of guidelines. Minds Machines 30(1):99\u2013120. https:\/\/doi.org\/10.1007\/s11023-020-09517-8","journal-title":"Minds Machines"},{"key":"1454_CR21","doi-asserted-by":"publisher","DOI":"10.1177\/0163443720916412","author":"A Hepp","year":"2020","unstructured":"Hepp A (2020) Artificial companions, social bots and work bots: communicative robots as research objects of media and communication studies. Media Culture Soc. https:\/\/doi.org\/10.1177\/0163443720916412","journal-title":"Media Culture Soc."},{"key":"1454_CR22","volume-title":"Ethics guidelines for trustworthy AI","author":"HLEG","year":"2018","unstructured":"HLEG (2018) Ethics guidelines for trustworthy AI. European Commission, Brussels"},{"key":"1454_CR23","volume-title":"The assessment list for trustworthy artificial intelligence (ALTAI)","author":"HLEG","year":"2020","unstructured":"HLEG (2020) The assessment list for trustworthy artificial intelligence (ALTAI). European Commission, Brussels"},{"key":"1454_CR24","doi-asserted-by":"publisher","first-page":"389","DOI":"10.1038\/s42256-019-0088-2","volume":"1","author":"A Jobin","year":"2019","unstructured":"Jobin A, Ienca M, Vayena E (2019) Artificial intelligence: the global landscape of ethics guidelines. Nat Mach Intell 1:389\u2013399","journal-title":"Nat Mach Intell"},{"issue":"4","key":"1454_CR25","doi-asserted-by":"publisher","first-page":"575","DOI":"10.1007\/s11023-017-9417-6","volume":"27","author":"D Johnson","year":"2017","unstructured":"Johnson D, Verdicchio M (2017) Reframing AI discourse. Mind Mach 27(4):575\u2013590. https:\/\/doi.org\/10.1007\/s11023-017-9417-6","journal-title":"Mind Mach"},{"key":"1454_CR26","doi-asserted-by":"publisher","DOI":"10.2760\/91283","volume-title":"Artificial Intelligence. A European perspective","author":"Joint Research Centre","year":"2018","unstructured":"Joint Research Centre (2018) Artificial Intelligence. A European perspective. Publication Office of the European Union, Luxembourg"},{"issue":"2","key":"1454_CR27","doi-asserted-by":"publisher","first-page":"238","DOI":"10.1177\/0163443716643157","volume":"39","author":"N Just","year":"2016","unstructured":"Just N, Latzer M (2016) Governance by algorithms: reality construction by algorithmic selection on the internet. Media Cult Soc 39(2):238\u2013258. https:\/\/doi.org\/10.1177\/0163443716643157","journal-title":"Media Cult Soc"},{"key":"1454_CR28","volume-title":"How to fix the future","author":"A Keen","year":"2019","unstructured":"Keen A (2019) How to fix the future. Grove Press, New York"},{"key":"1454_CR29","first-page":"1","volume-title":"Data and agency","author":"H Kennedy","year":"2015","unstructured":"Kennedy H, Poell T, van Dijck J (2015) Data and agency. Big Data & Society, London, pp 1\u20137"},{"issue":"1","key":"1454_CR30","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1177\/2053951720915939","volume":"7","author":"A Kerr","year":"2020","unstructured":"Kerr A, Barry M, Kelleher JD (2020) Expectations of artificial intelligence and the performativity of ethics: implications for communication governance. Big Data Soc 7(1):1\u201312. https:\/\/doi.org\/10.1177\/2053951720915939","journal-title":"Big Data Soc"},{"key":"1454_CR31","first-page":"1","volume-title":"Governing artificial intelligence: upholding human rights & dignity","author":"M Latonero","year":"2018","unstructured":"Latonero M (2018) Governing artificial intelligence: upholding human rights & dignity. Data & Society, London, pp 1\u201337"},{"key":"1454_CR32","first-page":"395","volume-title":"Handbook on the economics of the internet","author":"M Latzer","year":"2016","unstructured":"Latzer M, Hollnbuchner K, Just N, Saurwein F (2016) The economics of algorithmic selection on the internet. Handbook on the economics of the internet. Edward Elgar Publishing, Cheltenham, pp 395\u2013425"},{"key":"1454_CR33","first-page":"5","volume-title":"Understanding social theory","author":"D Layder","year":"1994","unstructured":"Layder D (1994) Understanding social theory. Sage, London, p 5"},{"issue":"CSCW1","key":"1454_CR34","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/3449180","volume":"5","author":"H Lyons","year":"2021","unstructured":"Lyons H, Velloso E, Miller T (2021) Conceptualising contestability: perspectives on contesting algorithmic decisions. Proc ACM Human-Comput Interact 5(CSCW1):1\u201325","journal-title":"Proc ACM Human-Comput Interact"},{"key":"1454_CR35","doi-asserted-by":"publisher","DOI":"10.4135\/9781526451293","volume-title":"Emotional AI: the rise of empathic media","author":"A McStay","year":"2018","unstructured":"McStay A (2018) Emotional AI: the rise of empathic media. SAGE Publications Ltd, London"},{"key":"1454_CR36","unstructured":"PDPC (2020) Model artificial intelligence governance framework (2nd edn). Data protection report. Infocomm Media Development Authority (MDA) & Personal Data Protection Commission Singapore (PDPC), Singapore"},{"key":"1454_CR37","first-page":"99","volume":"88","author":"J Pierson","year":"2012","unstructured":"Pierson J (2012) Online privacy in social media: a conceptual exploration of empowerment and vulnerability. Commun Strateg 88:99\u2013120","journal-title":"Commun Strateg"},{"key":"1454_CR38","first-page":"175","volume-title":"Research handbook on privacy and data protection law","author":"J Pierson","year":"2018","unstructured":"Pierson J (2018) Media and communication studies, privacy and public values: future challenges. In: Gonz\u00e1lez Fuster G, Van Brakel R, De Hert P (eds) Research handbook on privacy and data protection law. Edward Elgar Publishing, Cheltenham, pp 175\u2013195"},{"key":"1454_CR39","unstructured":"Quach K (2020) Researchers made an OpenAI GPT-3 medical chatbot as an experiment. It told a mock patient to kill themselves. https:\/\/www.utsa.edu\/today\/2020\/07\/story\/chatbots-artificial-intelligence.html"},{"key":"1454_CR40","unstructured":"Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95\/46\/EC (General Data Protection Regulation). Official Journal of the European Union, L 119, 4 May 2016, pp 1\u201388"},{"key":"1454_CR41","doi-asserted-by":"publisher","unstructured":"Renda A, Arroyo J, Fanni R, Laurer M, Sipiczki A, Yeung T (2021. Study to support an impact assessment of regulatory requirements for Artificial Intelligence in Europe: Final report, p. 203. Publications Office. https:\/\/doi.org\/10.2759\/523404","DOI":"10.2759\/523404"},{"key":"1454_CR42","unstructured":"Reynoso R (2019) AI In Healthcare (+5 Ways It\u2019S Used In 2020). Learn.G2.Com. https:\/\/learn.g2.com\/ai-in-healthcare"},{"issue":"5-6","key":"1454_CR43","doi-asserted-by":"publisher","first-page":"545","DOI":"10.1080\/07370024.2020.1735391","volume":"35","author":"LP Robert","year":"2020","unstructured":"Robert LP et al (2020) Designing fair AI for managing employees in organizations: a review, critique, and design agenda. Human-Comput Interaction 35(5\u20136):545\u2013575","journal-title":"Human-Comput Interaction"},{"key":"1454_CR44","unstructured":"Rousseau A-L et al (2020) Doctor GPT-3: hype or reality? Nabla. https:\/\/www.nabla.com\/blog\/gpt-3\/"},{"key":"1454_CR45","unstructured":"Seth A (2019) A new paradigm to accommodate ethical foundations in the design and management of digital platforms. Working paper"},{"key":"1454_CR46","doi-asserted-by":"publisher","DOI":"10.4135\/9781446219461","volume-title":"Why study the media?","author":"R Silverstone","year":"1999","unstructured":"Silverstone R (1999) Why study the media? SAGE Publications Ltd, London"},{"key":"1454_CR47","doi-asserted-by":"publisher","DOI":"10.1093\/acprof:oso\/9780199970773.001.0001","volume-title":"The culture of connectivity: a critical history of social media","author":"J Van Dijck","year":"2013","unstructured":"Van Dijck J (2013) The culture of connectivity: a critical history of social media. Oxford University Press, Oxford"},{"key":"1454_CR48","doi-asserted-by":"publisher","DOI":"10.1093\/oso\/9780190889760.001.0001","volume-title":"The Platform Society: Public Values in a Connective World","author":"J van Dijck","year":"2018","unstructured":"van Dijck J, Poell T, de Waal M (2018) The Platform Society: Public Values in a Connective World. Oxford University Press, Oxford"}],"container-title":["AI &amp; SOCIETY"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s00146-022-01454-7.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s00146-022-01454-7\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s00146-022-01454-7.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,4,8]],"date-time":"2025-04-08T17:40:27Z","timestamp":1744134027000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s00146-022-01454-7"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,6,5]]},"references-count":48,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2023,4]]}},"alternative-id":["1454"],"URL":"https:\/\/doi.org\/10.1007\/s00146-022-01454-7","relation":{},"ISSN":["0951-5666","1435-5655"],"issn-type":[{"value":"0951-5666","type":"print"},{"value":"1435-5655","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,6,5]]},"assertion":[{"value":"30 April 2021","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"13 April 2022","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"5 June 2022","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}