{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,4]],"date-time":"2026-06-04T01:16:33Z","timestamp":1780535793268,"version":"3.54.1"},"reference-count":81,"publisher":"Springer Science and Business Media LLC","issue":"6","license":[{"start":{"date-parts":[[2025,2,25]],"date-time":"2025-02-25T00:00:00Z","timestamp":1740441600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2025,2,25]],"date-time":"2025-02-25T00:00:00Z","timestamp":1740441600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"funder":[{"DOI":"10.13039\/501100003151","name":"Fonds de recherche du Qu\u00e9bec \u2013 Nature et technologies","doi-asserted-by":"publisher","award":["Programme : Bourses d'excellence pour \u00e9tudiants \u00e9trangers (PBEEE) \/ Bourses de stage postdoctoral (Grant numbers [2023-2024 - V2 - 335403]"],"award-info":[{"award-number":["Programme : Bourses d'excellence pour \u00e9tudiants \u00e9trangers (PBEEE) \/ Bourses de stage postdoctoral (Grant numbers [2023-2024 - V2 - 335403]"]}],"id":[{"id":"10.13039\/501100003151","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/100012994","name":"Polytechnique Montr\u00e9al","doi-asserted-by":"publisher","award":["Programme de formation FONCER du CRSNG \/ Mine Intelligente et Autonome - MIA (Grant numbers [0000])"],"award-info":[{"award-number":["Programme de formation FONCER du CRSNG \/ Mine Intelligente et Autonome - MIA (Grant numbers [0000])"]}],"id":[{"id":"10.13039\/100012994","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["AI &amp; Soc"],"published-print":{"date-parts":[[2025,8]]},"DOI":"10.1007\/s00146-025-02232-x","type":"journal-article","created":{"date-parts":[[2025,2,25]],"date-time":"2025-02-25T13:37:26Z","timestamp":1740490646000},"page":"4919-4942","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":9,"title":["Balancing risks and benefits: public perceptions of AI through traditional surveys and social media analysis"],"prefix":"10.1007","volume":"40","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-3375-6325","authenticated-orcid":false,"given":"Daniel","family":"Kouloukoui","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0897-9367","authenticated-orcid":false,"given":"Nathalie","family":"de Marcellis-Warin","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5921-3428","authenticated-orcid":false,"given":"Thierry","family":"Warin","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2025,2,25]]},"reference":[{"key":"2232_CR1","doi-asserted-by":"publisher","first-page":"258","DOI":"10.1016\/j.indmarman.2021.07.014","volume":"97","author":"S Akter","year":"2021","unstructured":"Akter S, Wamba SF, Mariani M, Hani U (2021) How to build an AI climate-driven service analytics capability for innovation and performance in industrial markets? Ind Mark Manage 97:258\u2013273","journal-title":"Ind Mark Manage"},{"issue":"4","key":"2232_CR2","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2020.101490","volume":"37","author":"N Aoki","year":"2020","unstructured":"Aoki N (2020) An experimental study of public trust in AI chatbots in the public sector. Gov Inf Q 37(4):101490","journal-title":"Gov Inf Q"},{"issue":"5","key":"2232_CR3","doi-asserted-by":"publisher","first-page":"1251","DOI":"10.1080\/10447318.2022.2138826","volume":"40","author":"TA Bach","year":"2024","unstructured":"Bach TA, Khan A, Hallock H, Beltr\u00e3o G, Sousa S (2024) A systematic literature review of user trust in AI-enabled systems: an HCI perspective. Int J Hum Comput Interact 40(5):1251\u20131266","journal-title":"Int J Hum Comput Interact"},{"issue":"5","key":"2232_CR4","doi-asserted-by":"publisher","first-page":"655","DOI":"10.1177\/1350508419855714","volume":"26","author":"V Bader","year":"2019","unstructured":"Bader V, Kaiser S (2019) Algorithmic decision-making? The user interface and its role for human involvement in decisions supported by AI. Organization 26(5):655\u2013672","journal-title":"Organization"},{"key":"2232_CR5","doi-asserted-by":"publisher","DOI":"10.1108\/9781802626339","volume-title":"AI in fashion industry","author":"S Banerjee","year":"2022","unstructured":"Banerjee S, Mohapatra S, Bharati M (2022) AI in fashion industry. Emerald Publishing Limited, Leeds"},{"key":"2232_CR6","unstructured":"Barton D, Woetzel J, Seong J, Tian Q (2017) AI: implications for China"},{"issue":"2","key":"2232_CR7","doi-asserted-by":"publisher","first-page":"645","DOI":"10.1108\/JEIM-07-2020-0284","volume":"34","author":"RE Bawack","year":"2021","unstructured":"Bawack RE, FossoWamba S, Carillo KDA (2021) A framework for understanding AI research: insights from practice. J Enterp Inf Manag 34(2):645\u2013678","journal-title":"J Enterp Inf Manag"},{"issue":"1","key":"2232_CR8","doi-asserted-by":"publisher","first-page":"297","DOI":"10.1007\/s12525-022-00537-z","volume":"32","author":"RE Bawack","year":"2022","unstructured":"Bawack RE, Wamba SF, Carillo KDA, Akter S (2022) AI in E-Commerce: a bibliometric study and literature review. Electron Mark 32(1):297\u2013338","journal-title":"Electron Mark"},{"issue":"2","key":"2232_CR9","first-page":"10","volume":"22","author":"H Benbya","year":"2021","unstructured":"Benbya H, Pachidi S, Jarvenpaa S (2021) Special issue editorial: AI in organizations: implications for information systems research. J Assoc Inf Syst 22(2):10","journal-title":"J Assoc Inf Syst"},{"issue":"1","key":"2232_CR10","doi-asserted-by":"publisher","first-page":"16","DOI":"10.1016\/j.eururo.2020.04.055","volume":"78","author":"K Boehm","year":"2020","unstructured":"Boehm K, Ziewers S, Brandt MP, Sparwasser P, Haack M, Willems F, Borgmann H (2020) Telemedicine online visits in urology during the COVID-19 pandemic\u2014potential, risk factors, and patients\u2019 perspective. Eur Urol 78(1):16\u201320","journal-title":"Eur Urol"},{"key":"2232_CR11","volume-title":"Superintelligence: paths, dangers","author":"N Bostrom","year":"2018","unstructured":"Bostrom N (2018) Superintelligence: paths, dangers. Oxford University Press, Strategies"},{"key":"2232_CR12","doi-asserted-by":"publisher","first-page":"133","DOI":"10.1007\/s10994-013-5335-x","volume":"94","author":"L Bottou","year":"2014","unstructured":"Bottou L (2014) From machine learning to machine reasoning: an essay. Mach Learn 94:133\u2013149","journal-title":"Mach Learn"},{"issue":"3","key":"2232_CR13","doi-asserted-by":"publisher","first-page":"271","DOI":"10.1080\/0952813X.2010.502314","volume":"23","author":"S Bringsjord","year":"2011","unstructured":"Bringsjord S (2011) Psychometric AI. J Exp Theor AI 23(3):271\u2013277","journal-title":"J Exp Theor AI"},{"key":"2232_CR14","volume-title":"The second machine age: work, progress, and prosperity in a time of brilliant technologies","author":"E Brynjolfsson","year":"2014","unstructured":"Brynjolfsson E, McAfee A (2014) The second machine age: work, progress, and prosperity in a time of brilliant technologies. WW Norton & Company, New York"},{"key":"2232_CR15","first-page":"1","volume":"1","author":"E Brynjolfsson","year":"2017","unstructured":"Brynjolfsson E, Mcafee ANDREW (2017) AI, for real. Harv Bus Rev 1:1\u201331","journal-title":"Harv Bus Rev"},{"issue":"7","key":"2232_CR16","doi-asserted-by":"publisher","first-page":"751","DOI":"10.1177\/0275074019856123","volume":"49","author":"JB Bullock","year":"2019","unstructured":"Bullock JB (2019) AI, discretion, and bureaucracy. Am Rev Public Administ 49(7):751\u2013761","journal-title":"Am Rev Public Administ"},{"issue":"1","key":"2232_CR17","doi-asserted-by":"publisher","DOI":"10.1016\/j.infoandorg.2019.100255","volume":"30","author":"A Burton-Jones","year":"2020","unstructured":"Burton-Jones A, Akhlaghpour S, Ayre S, Barde P, Staib A, Sullivan C (2020) Changing the conversation on evaluating digital transformation in healthcare: Insights from an institutional analysis. Inf Organ 30(1):100255","journal-title":"Inf Organ"},{"issue":"5","key":"2232_CR18","doi-asserted-by":"crossref","first-page":"335","DOI":"10.1016\/S1364-8152(98)00096-6","volume":"14","author":"U Cort\u00e9s","year":"1999","unstructured":"Cort\u00e9s U, Sanchez-Marre M (1999) Binding environmental sciences and AI in environmental modelling & software. Environ Model Softw 14(5):335\u2013337","journal-title":"Environ Model Softw"},{"issue":"1","key":"2232_CR19","doi-asserted-by":"publisher","first-page":"51","DOI":"10.1007\/s43621-023-00170-6","volume":"4","author":"ADJB Costa","year":"2023","unstructured":"Costa ADJB, Gomes SMDS, Kouloukoui D, De Marcellis-Warin N, Warin T (2023) X conversations on sustainable development goals in Brazilian public universities using natural language processing. Discov Sustain 4(1):51","journal-title":"Discov Sustain"},{"issue":"1","key":"2232_CR20","doi-asserted-by":"publisher","first-page":"45","DOI":"10.1177\/0266666919893411","volume":"37","author":"D Cui","year":"2021","unstructured":"Cui D, Wu F (2021) The influence of media use on public perceptions of AI in China: evidence from an online survey. Inf Dev 37(1):45\u201357","journal-title":"Inf Dev"},{"key":"2232_CR21","unstructured":"Delipetrev, B., Tsinaraki, C., & Kostic, U. (2020). Historical evolution of artificial intelligence."},{"key":"2232_CR57","unstructured":"De Marcellis-Warin N, Peignier I (2018) Perception des risques au Qu\u00e9bec\u2013Barom\u00e8tre CIRANO 2018 (2018MO-02, CIRANO.) https:\/\/www.cirano.qc.ca\/fr\/sommaires\/2018MO-0"},{"key":"2232_CR58","doi-asserted-by":"publisher","unstructured":"De Marcellis-Warin N, Peignier I, Gleize T (2022) Barom\u00e8tre CIRANO 2022: La perception des risques au Qu\u00e9bec (2022LI-02, CIRANO). https:\/\/doi.org\/10.54932\/QCAW6141","DOI":"10.54932\/QCAW6141"},{"issue":"3","key":"2232_CR22","doi-asserted-by":"publisher","first-page":"22","DOI":"10.1145\/3379920","volume":"63","author":"PJ Denning","year":"2020","unstructured":"Denning PJ, Denning DE (2020) Dilemmas of AI. Commun ACM 63(3):22\u201324","journal-title":"Commun ACM"},{"key":"2232_CR23","unstructured":"Dobrev D (2012) A definition of AI. arXiv preprint arXiv:1210.1568"},{"issue":"11","key":"2232_CR24","doi-asserted-by":"publisher","first-page":"3381","DOI":"10.1080\/00207543.2020.1722860","volume":"58","author":"R Dubey","year":"2020","unstructured":"Dubey R, Gunasekaran A, Bryde DJ, Dwivedi YK, Papadopoulos T (2020) Blockchain technology for enhancing swift-trust, collaboration and resilience within a humanitarian supply chain setting. Int J Prod Res 58(11):3381\u20133398","journal-title":"Int J Prod Res"},{"key":"2232_CR25","first-page":"101994","volume":"57","author":"YK Dwivedi","year":"2021","unstructured":"Dwivedi YK, Hughes L, Ismagilova E, Aarts G, Coombs C, Crick T, Williams MD (2021) AI: multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy. Int J Inf Manag 57:101994","journal-title":"Int J Inf Manag"},{"issue":"1","key":"2232_CR26","doi-asserted-by":"publisher","first-page":"57","DOI":"10.1080\/03637751.2017.1375130","volume":"85","author":"MC Elish","year":"2018","unstructured":"Elish MC, Boyd D (2018) Situating methods in the magic of Big Data and AI. Commun Monogr 85(1):57\u201380","journal-title":"Commun Monogr"},{"key":"2232_CR27","volume-title":"Multi-agent systems: an introduction to distributed AI","author":"J Ferber","year":"1999","unstructured":"Ferber J, Weiss G (1999) Multi-agent systems: an introduction to distributed AI, vol 1. Addison-wesley, Reading"},{"key":"2232_CR28","unstructured":"Fischhoff B (2011) Communicating about analysis. Intelligence Analysis: Behavioral and Social Scientific Foundations, 227\u2013248."},{"key":"2232_CR29","doi-asserted-by":"publisher","DOI":"10.1162\/99608f92.8cd550d1","author":"L Floridi","year":"2019","unstructured":"Floridi L, Cowls J (2019) A unified framework of five principles for AI in society. Harvard Data Sci Rev. https:\/\/doi.org\/10.1162\/99608f92.8cd550d1","journal-title":"Harvard Data Sci Rev"},{"key":"2232_CR30","doi-asserted-by":"publisher","first-page":"689","DOI":"10.1007\/s11023-018-9482-5","volume":"28","author":"L Floridi","year":"2018","unstructured":"Floridi L, Cowls J, Beltrametti M, Chatila R, Chazerand P, Dignum V, Vayena E (2018) AI4People\u2014an ethical framework for a good AI society: opportunities, risks, principles, and recommendations. Minds Mach 28:689\u2013707","journal-title":"Minds Mach"},{"key":"2232_CR31","unstructured":"Goertzel B (2021) The general theory of general intelligence: a pragmatic patternist perspective.\u00a0arXiv preprint arXiv:2103.15100"},{"key":"2232_CR32","volume-title":"Wayfinding behavior: cognitive mapping and other spatial processes","year":"1999","unstructured":"Golledge RG (ed) (1999) Wayfinding behavior: cognitive mapping and other spatial processes. JHU press, Baltimore"},{"key":"2232_CR33","doi-asserted-by":"publisher","first-page":"203","DOI":"10.1007\/s40171-017-0159-3","volume":"18","author":"P Grover","year":"2017","unstructured":"Grover P, Kar AK (2017) Big data analytics: a review on theoretical contributions and tools used in literature. Glob J Flex Syst Manag 18:203\u2013229","journal-title":"Glob J Flex Syst Manag"},{"key":"2232_CR34","doi-asserted-by":"publisher","first-page":"438","DOI":"10.1016\/j.techfore.2018.09.009","volume":"145","author":"P Grover","year":"2019","unstructured":"Grover P, Kar AK, Dwivedi YK, Janssen M (2019a) Polarization and acculturation in US Election 2016 outcomes\u2014can X analytics predict changes in voting preferences. Technol Forecast Soc Chang 145:438\u2013460","journal-title":"Technol Forecast Soc Chang"},{"issue":"6","key":"2232_CR35","doi-asserted-by":"publisher","first-page":"771","DOI":"10.1080\/17517575.2019.1599446","volume":"13","author":"P Grover","year":"2019","unstructured":"Grover P, Kar AK, Janssen M, Ilavarasan PV (2019b) Perceived usefulness, ease of use and user acceptance of blockchain technology for digital transactions\u2013insights from user-generated content on X. Enterprise Inf Syst 13(6):771\u2013800","journal-title":"Enterprise Inf Syst"},{"issue":"4","key":"2232_CR38","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1177\/0008125619864925","volume":"61","author":"M Haenlein","year":"2019","unstructured":"Haenlein M, Kaplan A (2019) A brief history of AI: on the past, present, and future of AI. Calif Manage Rev 61(4):5\u201314","journal-title":"Calif Manage Rev"},{"issue":"1","key":"2232_CR39","doi-asserted-by":"publisher","first-page":"99","DOI":"10.1007\/s11023-020-09517-8","volume":"30","author":"T Hagendorff","year":"2020","unstructured":"Hagendorff T (2020) The ethics of AI ethics: An evaluation of guidelines. Mind Mach 30(1):99\u2013120","journal-title":"Mind Mach"},{"key":"2232_CR40","doi-asserted-by":"publisher","first-page":"397","DOI":"10.1007\/s10462-016-9505-7","volume":"48","author":"J Hern\u00e1ndez-Orallo","year":"2017","unstructured":"Hern\u00e1ndez-Orallo J (2017) Evaluation in artificial intelligence: from task-oriented to ability-oriented measurement. Artif Intell Rev 48:397\u2013447","journal-title":"Artif Intell Rev"},{"issue":"4","key":"2232_CR41","doi-asserted-by":"publisher","first-page":"43","DOI":"10.1177\/0008125619863436","volume":"61","author":"MH Huang","year":"2019","unstructured":"Huang MH, Rust R, Maksimovic V (2019) The feeling economy: managing in the next generation of AI. Calif Manage Rev 61(4):43\u201365","journal-title":"Calif Manage Rev"},{"key":"2232_CR42","first-page":"114","volume":"49","author":"L Hughes","year":"2019","unstructured":"Hughes L, Dwivedi YK, Misra SK, Rana NP, Raghavan V, Akella V (2019) Blockchain research, practice and policy: applications, benefits, limitations, emerging research themes and research agenda. Int J Inf Manage 49:114\u2013129","journal-title":"Int J Inf Manage"},{"key":"2232_CR43","first-page":"88","volume":"47","author":"E Ismagilova","year":"2019","unstructured":"Ismagilova E, Hughes L, Dwivedi YK, Raman KR (2019) Smart cities: advances in research\u2014an information systems perspective. Int J Inf Manage 47:88\u2013100","journal-title":"Int J Inf Manage"},{"issue":"4","key":"2232_CR44","doi-asserted-by":"publisher","first-page":"577","DOI":"10.1016\/j.bushor.2018.03.007","volume":"61","author":"MH Jarrahi","year":"2018","unstructured":"Jarrahi MH (2018) AI and the future of work: human-AI symbiosis in organizational decision making. Bus Horiz 61(4):577\u2013586","journal-title":"Bus Horiz"},{"issue":"9","key":"2232_CR45","doi-asserted-by":"publisher","first-page":"389","DOI":"10.1038\/s42256-019-0088-2","volume":"1","author":"A Jobin","year":"2019","unstructured":"Jobin A, Ienca M, Vayena E (2019) The global landscape of AI ethics guidelines. Nat Mach Intell 1(9):389\u2013399. https:\/\/doi.org\/10.1038\/s42256-019-0088-2","journal-title":"Nat Mach Intell"},{"key":"2232_CR46","doi-asserted-by":"publisher","DOI":"10.1016\/j.tele.2022.101925","volume":"77","author":"S Kelly","year":"2023","unstructured":"Kelly S, Kaye SA, Oviedo-Trespalacios O (2023) What factors contribute to the acceptance of AI? A systematic review. Telemat Inf 77:101925","journal-title":"Telemat Inf"},{"key":"2232_CR47","first-page":"1","volume":"39","author":"U Klein","year":"2023","unstructured":"Klein U, Depping J, Wohlfahrt L, Fassbender P (2023) Application of AI: risk perception and trust in the work context with different impact levels and task types. AI Soc 39:1\u201312","journal-title":"AI Soc"},{"key":"2232_CR48","doi-asserted-by":"publisher","DOI":"10.1016\/j.jclepro.2023.137369","volume":"414","author":"D Kouloukoui","year":"2023","unstructured":"Kouloukoui D, de Marcellis-Warin N, da Silva Gomes SM, Warin T (2023) Mapping global conversations on X about environmental, social, and governance topics through natural language processing. J Clean Prod 414:137369","journal-title":"J Clean Prod"},{"issue":"24","key":"2232_CR49","doi-asserted-by":"publisher","first-page":"8788","DOI":"10.1073\/pnas.1320040111","volume":"111","author":"AD Kramer","year":"2014","unstructured":"Kramer AD, Guillory JE, Hancock JT (2014) Experimental evidence of massive-scale emotional contagion through social networks. Proc Natl Acad Sci USA 111(24):8788","journal-title":"Proc Natl Acad Sci USA"},{"key":"2232_CR50","first-page":"1","volume-title":"Introduction to the artificial neural networks artificial neural networks: methodological advances and biomedical applications","author":"A Krenker","year":"2011","unstructured":"Krenker A, Be\u0161ter J, Kos A (2011) Introduction to the artificial neural networks artificial neural networks: methodological advances and biomedical applications. InTech, London, pp 1\u201318"},{"issue":"4","key":"2232_CR51","doi-asserted-by":"publisher","first-page":"135","DOI":"10.1177\/0008125619859317","volume":"61","author":"V Kumar","year":"2019","unstructured":"Kumar V, Rajan B, Venkatesan R, Lecinski J (2019) Understanding the role of AI in personalized engagement marketing. Calif Manage Rev 61(4):135\u2013155","journal-title":"Calif Manage Rev"},{"key":"2232_CR52","doi-asserted-by":"publisher","DOI":"10.14763\/2020.2.1469","author":"S Larsson","year":"2020","unstructured":"Larsson S, Heintz F (2020) Transparency in AI. Internet Policy Rev. https:\/\/doi.org\/10.14763\/2020.2.1469","journal-title":"Internet Policy Rev"},{"key":"2232_CR53","doi-asserted-by":"crossref","unstructured":"Lerman K, Hogg T (2010) Using a model of social dynamics to predict popularity of news. In: Proceedings of the 19th international conference on World wide web. pp. 621\u2013630","DOI":"10.1145\/1772690.1772754"},{"key":"2232_CR90","unstructured":"Liddy ED (2001) Natural language processing. In encyclopedia of library and information science, 2nd Ed. NY. Marcel Decker, Inc."},{"key":"2232_CR54","doi-asserted-by":"publisher","DOI":"10.54941\/ahfe1003271","author":"GL Liehner","year":"2023","unstructured":"Liehner GL, Biermann H, Hick A, Brauner P, Ziefle M (2023) Perceptions, attitudes and trust towards AI\u2014an assessment of the public opinion. AI Social Comput. https:\/\/doi.org\/10.54941\/ahfe1003271","journal-title":"AI Social Comput"},{"key":"2232_CR55","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2019.119751","volume":"150","author":"R Manita","year":"2020","unstructured":"Manita R, Elommal N, Baudier P, Hikkerova L (2020) The digital transformation of external audit and its impact on corporate governance. Technol Forecast Soc Chang 150:119751","journal-title":"Technol Forecast Soc Chang"},{"issue":"1","key":"2232_CR56","first-page":"61","volume":"41","author":"A Mannes","year":"2020","unstructured":"Mannes A (2020) Governance, risk, and AI. AI Mag 41(1):61\u201369","journal-title":"AI Mag"},{"issue":"1","key":"2232_CR59","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1017\/S1351324912000332","volume":"20","author":"E Mart\u00ednez-C\u00e1mara","year":"2014","unstructured":"Mart\u00ednez-C\u00e1mara E, Mart\u00edn-Valdivia MT, Urena-L\u00f3pez LA, Montejo-R\u00e1ez AR (2014) Sentiment analysis in X. Nat Lang Eng 20(1):1\u201328","journal-title":"Nat Lang Eng"},{"key":"2232_CR60","doi-asserted-by":"publisher","first-page":"28","DOI":"10.1016\/j.chb.2019.05.009","volume":"99","author":"G McLean","year":"2019","unstructured":"McLean G, Osei-Frimpong K (2019) Hey Alexa\u2026 examine the variables influencing the use of artificial intelligent in-home voice assistants. Comput Hum Behav 99:28\u201337","journal-title":"Comput Hum Behav"},{"issue":"4","key":"2232_CR61","doi-asserted-by":"publisher","first-page":"84","DOI":"10.1177\/0008125619862256","volume":"61","author":"L Metcalf","year":"2019","unstructured":"Metcalf L, Askay DA, Rosenberg LB (2019) Keeping humans in the loop: pooling knowledge through artificial swarm intelligence to improve business decision making. Calif Manage Rev 61(4):84\u2013109","journal-title":"Calif Manage Rev"},{"issue":"1","key":"2232_CR62","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/s10257-020-00475-3","volume":"19","author":"S Mohapatra","year":"2021","unstructured":"Mohapatra S (2021) Human and computer interaction in information system design for managing business. IseB 19(1):1\u201311","journal-title":"IseB"},{"issue":"2","key":"2232_CR63","doi-asserted-by":"publisher","first-page":"19","DOI":"10.7763\/IJCTE.2019.V11.1234","volume":"11","author":"S Mohapatra","year":"2019","unstructured":"Mohapatra S, Kumar A, Kumar A (2019) Developing a framework for adopting AI. Int J Comput Theory Eng 11(2):19\u201322","journal-title":"Int J Comput Theory Eng"},{"key":"2232_CR65","first-page":"555","volume-title":"Fundamental issues of AI","author":"VC M\u00fcller","year":"2016","unstructured":"M\u00fcller VC, Bostrom N (2016) Future progress in AI: a survey of expert opinion. In: M\u00fcller VC (ed) Fundamental issues of AI. Springer, Cham, pp 555\u2013572"},{"issue":"1","key":"2232_CR66","doi-asserted-by":"publisher","first-page":"81","DOI":"10.1007\/s13278-021-00776-6","volume":"11","author":"P Nandwani","year":"2021","unstructured":"Nandwani P, Verma R (2021) A review on sentiment analysis and emotion detection from text. Soc Netw Anal Min 11(1):81","journal-title":"Soc Netw Anal Min"},{"issue":"2","key":"2232_CR69","doi-asserted-by":"publisher","first-page":"71","DOI":"10.1177\/02560909211025361","volume":"46","author":"A Panda","year":"2021","unstructured":"Panda A, Mohapatra S (2021) Online healthcare practices and associated stakeholders: review of literature for future research agenda. Vikalpa 46(2):71\u201385","journal-title":"Vikalpa"},{"key":"2232_CR70","doi-asserted-by":"publisher","first-page":"783","DOI":"10.1007\/s00146-020-01049-0","volume":"36","author":"P Radanliev","year":"2021","unstructured":"Radanliev P, De Roure D, Van Kleek M, Santos O, Ani U (2021) AI in cyber physical systems. AI Soc 36:783\u2013796","journal-title":"AI Soc"},{"key":"2232_CR71","doi-asserted-by":"crossref","unstructured":"Rajput G, Punn NS, Sonbhadra SK, Agarwal S (2021) Hate speech detection using static bert embeddings. In: Big data analytics: 9th international conference, BDA 2021, virtual event, December 15\u201318, 2021, proceedings 9. Springer International Publishing. pp. 67\u201377","DOI":"10.1007\/978-3-030-93620-4_6"},{"key":"2232_CR72","volume-title":"Artificial intelligence: a modern approach","author":"SJ Russell","year":"2016","unstructured":"Russell SJ, Norvig P (2016) Artificial intelligence: a modern approach. Pearson, London"},{"key":"2232_CR74","volume-title":"Bit by bit: social research in the digital age","author":"MJ Salganik","year":"2019","unstructured":"Salganik MJ (2019) Bit by bit: social research in the digital age. Princeton University Press, Princeton"},{"issue":"1","key":"2232_CR75","doi-asserted-by":"publisher","first-page":"3809","DOI":"10.1038\/s41598-023-30367-8","volume":"13","author":"H Schawe","year":"2023","unstructured":"Schawe H, Beir\u00f3 MG, Alvarez-Hamelin JI, Kotzinos D, Hern\u00e1ndez L (2023) Understanding who talks about what: comparison between the information treatment in traditional media and online discussions. Sci Rep 13(1):3809","journal-title":"Sci Rep"},{"issue":"1","key":"2232_CR77","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1038\/s41467-018-06930-7","volume":"9","author":"C Shao","year":"2018","unstructured":"Shao C, Ciampaglia GL, Varol O, Yang KC, Flammini A, Menczer F (2018) The spread of low-credibility content by social bots. Nat Commun 9(1):1\u20139","journal-title":"Nat Commun"},{"key":"2232_CR78","first-page":"2008","volume-title":"Introduction to machine learning","author":"A Smola","year":"2008","unstructured":"Smola A, Vishwanathan SVN (2008) Introduction to machine learning, vol 32. Cambridge University, UK, p 2008"},{"key":"2232_CR79","first-page":"1","volume-title":"Automation and AI\u2013what could it mean for sustainable development?","author":"F Soltau","year":"2016","unstructured":"Soltau F (2016) Automation and AI\u2013what could it mean for sustainable development? The United Nations Department of Economic and Social Affairs, New York, pp 1\u20134"},{"issue":"1","key":"2232_CR80","doi-asserted-by":"publisher","first-page":"47","DOI":"10.1007\/s13278-022-00872-1","volume":"12","author":"C Toraman","year":"2022","unstructured":"Toraman C, \u015eahinu\u00e7 F, Yilmaz EH, Akkaya IB (2022) Understanding social engagements: a comparative analysis of user and text features in X. Soc Netw Anal Min 12(1):47","journal-title":"Soc Netw Anal Min"},{"key":"2232_CR82","volume":"52","author":"SF Wamba","year":"2020","unstructured":"Wamba SF, Queiroz MM (2020) Blockchain in the operations and supply chain management: Benefits, challenges and future research opportunities. Int J Inf Manage 52:102064","journal-title":"Int J Inf Manage"},{"issue":"3","key":"2232_CR83","first-page":"116","volume":"24","author":"Y Wang","year":"2021","unstructured":"Wang Y, Liu C, Tu YF (2021) Factors affecting the adoption of AI-based applications in higher education. Educ Technol Soc 24(3):116\u2013129","journal-title":"Educ Technol Soc"},{"issue":"3","key":"2232_CR84","doi-asserted-by":"publisher","first-page":"354","DOI":"10.1177\/17504813231155739","volume":"17","author":"T Warin","year":"2023","unstructured":"Warin T, Stojkov A (2023) Discursive dynamics and local contexts on X: the refugee crisis in Europe. Discourse Commun 17(3):354\u2013380","journal-title":"Discourse Commun"},{"issue":"16","key":"2232_CR86","doi-asserted-by":"publisher","first-page":"9165","DOI":"10.3390\/su13169165","volume":"13","author":"SC Yeh","year":"2021","unstructured":"Yeh SC, Wu AW, Yu HC, Wu HC, Kuo YP, Chen PX (2021) Public perception of AI and its connections to the sustainable development goals. Sustainability 13(16):9165","journal-title":"Sustainability"},{"key":"2232_CR87","volume-title":"Fuzzy logic: intelligence, control, and information","author":"J Yen","year":"1999","unstructured":"Yen J (1999) Fuzzy logic: intelligence, control, and information. Pearson Education India, Chennai"},{"issue":"303","key":"2232_CR88","first-page":"184","volume":"1","author":"E Yudkowsky","year":"2008","unstructured":"Yudkowsky E (2008) Artificial intelligence as a positive and negative factor in global risk. Glob Catastrophic Risks 1(303):184","journal-title":"Glob Catastrophic Risks"},{"issue":"3","key":"2232_CR89","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2021.101577","volume":"38","author":"A Zuiderwijk","year":"2021","unstructured":"Zuiderwijk A, Chen YC, Salem F (2021) Implications of the use of AI in public governance: a systematic literature review and a research agenda. Gov Inf Q 38(3):101577","journal-title":"Gov Inf Q"}],"container-title":["AI &amp; SOCIETY"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s00146-025-02232-x.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s00146-025-02232-x\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s00146-025-02232-x.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,9,6]],"date-time":"2025-09-06T07:24:59Z","timestamp":1757143499000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s00146-025-02232-x"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,2,25]]},"references-count":81,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2025,8]]}},"alternative-id":["2232"],"URL":"https:\/\/doi.org\/10.1007\/s00146-025-02232-x","relation":{},"ISSN":["0951-5666","1435-5655"],"issn-type":[{"value":"0951-5666","type":"print"},{"value":"1435-5655","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025,2,25]]},"assertion":[{"value":"5 July 2024","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"5 February 2025","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"25 February 2025","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"There has no conflict of interest for this article.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of interest"}},{"value":"The authors declare that they obtained specific approval for the study from the ethics committee.","order":3,"name":"Ethics","group":{"name":"EthicsHeading","label":"Research involving human participants and\/or animals"}},{"value":"The authors declare that they obtained consent from the research participants.","order":4,"name":"Ethics","group":{"name":"EthicsHeading","label":"Consent to participate"}},{"value":"All authors agree to publish the article in the journal AI & SOCIET.","order":5,"name":"Ethics","group":{"name":"EthicsHeading","label":"Consent to publish"}},{"value":"The authors declare they have no financial interests.","order":6,"name":"Ethics","group":{"name":"EthicsHeading","label":"Financial interests"}},{"value":"None. The authors have no relevant financial or non-financial interests to disclose. All authors certify that they have no affiliations with or involvement in any organization or entity with any financial interest or non-financial interest in the subject matter or materials discussed in this manuscript.","order":7,"name":"Ethics","group":{"name":"EthicsHeading","label":"Non-financial interests"}}]}}