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Gewinner beider Entwicklungen sind solche Unternehmen, die das Wohlergehen von Menschen in den Vordergrund stellen und \u201eService for Good\u201c anbieten.<\/jats:p><jats:p><jats:italic>Auf dem Weg zu Service for Good: <\/jats:italic>Die Entwicklungen der vergangenen Jahre f\u00fchren uns vor Augen, dass sich grundlegende Annahmen \u00fcber M\u00e4rkte, Produkte und Wertsch\u00f6pfung ver\u00e4ndern. Die Gewinner der digitalen Transformation machen vor, was theoretische Fundamente der modernen Betriebswirtschaftslehre erkl\u00e4ren: Die Zukunft liegt in der Gestaltung von Services, die auf die pers\u00f6nliche Situation von Menschen ausgerichtet sind. Eine Herausforderung des Human Life Engineering ist es, Potenziale der Digitalisierung f\u00fcr personennahe Dienstleistungen nutzbar zu machen. Der vorliegende Beitrag beleuchtet hierf\u00fcr notwendige Grundlagen der Service Logik und stellt mit der Service Canvas einen anwendungsorientierten Gestaltungsrahmen vor. Hieraus leitet sich ein Methodenset zum Design personennaher Dienstleistungen ab, das im Rahmen eines Forschungsprojekts eine erste praktische Anwendung fand. Ziel ist es, Unternehmen in der Gestaltung zukunftsorientierter Angebote zu begleiten, die das Wohlergehen von Menschen in den Vordergrund stellen: Service for Good.<\/jats:p>","DOI":"10.1007\/s00287-021-01383-7","type":"journal-article","created":{"date-parts":[[2021,8,4]],"date-time":"2021-08-04T04:02:41Z","timestamp":1628049761000},"page":"274-282","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":7,"title":["Service for Good"],"prefix":"10.1007","volume":"44","author":[{"given":"Susanne","family":"Robra-Bissantz","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Anna M.","family":"Lux","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Christoph","family":"Lattemann","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2021,8,4]]},"reference":[{"issue":"1","key":"1383_CR1","first-page":"1","volume":"12","author":"S Zuboff","year":"2010","unstructured":"Zuboff\u00a0S (2010) Creating value in the age of distributed capitalism. 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