{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,27]],"date-time":"2026-06-27T21:33:22Z","timestamp":1782596002714,"version":"3.54.5"},"reference-count":109,"publisher":"Springer Science and Business Media LLC","issue":"22","license":[{"start":{"date-parts":[[2018,2,22]],"date-time":"2018-02-22T00:00:00Z","timestamp":1519257600000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Soft Comput"],"published-print":{"date-parts":[[2018,11]]},"DOI":"10.1007\/s00500-018-3074-4","type":"journal-article","created":{"date-parts":[[2018,2,22]],"date-time":"2018-02-22T12:55:02Z","timestamp":1519304102000},"page":"7377-7397","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":17,"title":["A task-based fuzzy integrated MCDM approach for shopping mall selection considering universal design criteria"],"prefix":"10.1007","volume":"22","author":[{"given":"G\u00fclin Feryal","family":"Can","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Elif","family":"K\u0131l\u0131\u00e7 Delice","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2018,2,22]]},"reference":[{"issue":"9","key":"3074_CR1","doi-asserted-by":"publisher","first-page":"4397","DOI":"10.1016\/j.eswa.2015.01.021","volume":"42","author":"L Abdullah","year":"2015","unstructured":"Abdullah L, Zulkifli N (2015) Integration of fuzzy AHP and interval type-2 fuzzy DEMATEL: an application to human resource management. Expert Syst Appl 42(9):4397\u20134409","journal-title":"Expert Syst Appl"},{"issue":"4","key":"3074_CR2","doi-asserted-by":"publisher","first-page":"731","DOI":"10.1016\/j.apergo.2008.07.002","volume":"40","author":"Y Afacan","year":"2009","unstructured":"Afacan Y, Erbug C (2009) An interdisciplinary heuristic evaluation method for universal building design. Appl Ergon 40(4):731\u2013744","journal-title":"Appl Ergon"},{"issue":"1","key":"3074_CR3","doi-asserted-by":"publisher","first-page":"213","DOI":"10.3846\/16111699.2012.721392","volume":"14","author":"MH Aghdaie","year":"2013","unstructured":"Aghdaie MH, Hashemkhani Zolfani S, Zavadskas EK (2013) Market segment evaluation and selection based on application of fuzzy AHP and COPRAS-G methods. J Bus Econ Manag 14(1):213\u2013233","journal-title":"J Bus Econ Manag"},{"issue":"4","key":"3074_CR4","doi-asserted-by":"publisher","first-page":"333","DOI":"10.1108\/13555850710827841","volume":"19","author":"ZU Ahmed","year":"2007","unstructured":"Ahmed ZU, Ghingold M, Dahari Z (2007) Malaysian shopping mall behavior: an exploratory study. Asia Pac J Mark Logist 19(4):333\u2013348","journal-title":"Asia Pac J Mark Logist"},{"issue":"9","key":"3074_CR5","first-page":"46","volume":"53","author":"M Archana","year":"2012","unstructured":"Archana M, Sujatha V (2012) Application of fuzzy MOORA and GRA in multi criteria decision making problems. Int J Comput Appl 53(9):46\u201350","journal-title":"Int J Comput Appl"},{"key":"3074_CR6","doi-asserted-by":"publisher","first-page":"9565","DOI":"10.1016\/j.eswa.2015.07.061","volume":"42","author":"G Akkaya","year":"2015","unstructured":"Akkaya G, Turano\u011flu B, \u00d6zta\u015f S (2015) An integrated fuzzy AHP and fuzzy MOORA approach to the problem of industrial engineering sector choosing. Expert Syst Appl 42:9565\u20139573","journal-title":"Expert Syst Appl"},{"issue":"2","key":"3074_CR7","doi-asserted-by":"publisher","first-page":"165","DOI":"10.3846\/20294913.2014.965240","volume":"21","author":"P Akhavan","year":"2015","unstructured":"Akhavan P, Barak S, Maghsoudlou H, Antuchevi\u010dien\u0117 J (2015) FQSPM-SWOT for strategic alliance planning and partner selection; case study in a holding car manufacturer company. Technol Econ Dev Econ 21(2):165\u2013185","journal-title":"Technol Econ Dev Econ"},{"issue":"1","key":"3074_CR8","doi-asserted-by":"publisher","first-page":"40","DOI":"10.1016\/j.jretconser.2008.08.004","volume":"16","author":"T Allard","year":"2009","unstructured":"Allard T, Babin BJ, Chebat JC (2009) When income matters: customers evaluation of shopping malls\u2019 hedonic and utilitarian orientations. J Retail Consum Serv 16(1):40\u201349","journal-title":"J Retail Consum Serv"},{"issue":"1","key":"3074_CR9","doi-asserted-by":"publisher","first-page":"115","DOI":"10.1080\/09593960500453641","volume":"16","author":"J Anselmsson","year":"2006","unstructured":"Anselmsson J (2006) Sources of customer satisfaction with shopping malls: a comparative study of different customer segments. Int Rev Retail Distrib Consum Res 16(1):115\u2013138","journal-title":"Int Rev Retail Distrib Consum Res"},{"key":"3074_CR10","unstructured":"Aslaksen F, Bergh S, Bringa OR, Heggem EK (1997) Universal design: planning and design for all. http:\/\/digitalcommons.ilr.cornell.edu\/cgi\/viewcontent.cgi?article=1329&context=gladnetcollect . Accessed 31 March 2017"},{"issue":"8","key":"3074_CR11","doi-asserted-by":"publisher","first-page":"2633","DOI":"10.1007\/s00500-017-2517-7","volume":"22","author":"Kumru Didem Atalay","year":"2017","unstructured":"Atalay KD, Can GF (2017) A new hybrid intuitionistic approach for new product selection. Soft Comput, pp 1\u20138. https:\/\/doi.org\/10.1007\/s00500-017-2517-7","journal-title":"Soft Computing"},{"issue":"9","key":"3074_CR12","doi-asserted-by":"publisher","first-page":"7961","DOI":"10.1016\/j.eswa.2012.01.100","volume":"39","author":"A Bale\u017eentis","year":"2012","unstructured":"Bale\u017eentis A, Bale\u017eentis T, Brauers WKM (2012) Personnel selection based on computing with words and fuzzy MULTIMOORA. Expert Syst Appl 39(9):7961\u20137967","journal-title":"Expert Syst Appl"},{"issue":"2","key":"3074_CR13","first-page":"91","volume":"49","author":"R Bausys","year":"2015","unstructured":"Bausys R, Zavadskas EK, Kaklauskas A (2015) Application of neutrosophic set to multicriteria decision making by COPRAS. Econ Comput Econ Cybern Stud Res 49(2):91\u2013105","journal-title":"Econ Comput Econ Cybern Stud Res"},{"issue":"3\u20134","key":"3074_CR14","doi-asserted-by":"publisher","first-page":"209","DOI":"10.1002\/mcda.1501","volume":"21","author":"T Bale\u017eentis","year":"2014","unstructured":"Bale\u017eentis T, Bale\u017eentis A (2014) A survey on development and applications of the multi-criteria decision making method MULTIMOORA. J Multi-Criteria Decis Anal 21(3\u20134):209\u2013222","journal-title":"J Multi-Criteria Decis Anal"},{"issue":"2","key":"3074_CR15","first-page":"445","volume":"35","author":"WKM Brauers","year":"2006","unstructured":"Brauers WKM, Zavadskas EK (2006) The MOORA method and its application to privatization in a transition economies. Control Cybern. 35(2):445\u2013469","journal-title":"Control Cybern."},{"issue":"1","key":"3074_CR16","doi-asserted-by":"crossref","first-page":"1","DOI":"10.15388\/Informatica.2012.346","volume":"23","author":"WKM Brauers","year":"2012","unstructured":"Brauers WKM, Zavadskas EK (2012) Robustness of MULTIMOORA: a method for multi-objective optimization. Informatica 23(1):1\u201325","journal-title":"Informatica"},{"issue":"3","key":"3074_CR17","doi-asserted-by":"publisher","first-page":"363","DOI":"10.1016\/j.apergo.2004.10.014","volume":"36","author":"V Beecher","year":"2005","unstructured":"Beecher V, Paquet V (2005) Survey instrument for the universal design of consumer products. Appl Ergon 36(3):363\u2013372","journal-title":"Appl Ergon"},{"issue":"2","key":"3074_CR18","first-page":"29","volume":"53","author":"DN Bellenger","year":"1977","unstructured":"Bellenger DN, Robertson DH, Greenberg BA (1977) Shopping center patronage motives. J Retail 53(2):29\u201338","journal-title":"J Retail"},{"issue":"3","key":"3074_CR19","doi-asserted-by":"publisher","first-page":"3000","DOI":"10.1016\/j.eswa.2011.08.162","volume":"39","author":"G B\u00fcy\u00fck\u00f6zkan","year":"2012","unstructured":"B\u00fcy\u00fck\u00f6zkan G, \u00c7if\u00e7i G (2012) A novel hybrid MCDM approach based on fuzzy DEMATEL, fuzzy ANP and fuzzy TOPSIS to evaluate green suppliers. Expert Syst Appl 39(3):3000\u20133011","journal-title":"Expert Syst Appl"},{"issue":"1","key":"3074_CR20","doi-asserted-by":"publisher","first-page":"1","DOI":"10.5267\/j.dsl.2012.11.001","volume":"2","author":"N Chatterjee","year":"2013","unstructured":"Chatterjee N, Bose G (2013) A COPRAS-F base multi-criteria group decision making approach for site selection of wind farm. Decis Sci Lett 2(1):1\u201310","journal-title":"Decis Sci Lett"},{"issue":"12","key":"3074_CR21","doi-asserted-by":"publisher","first-page":"1457","DOI":"10.1080\/00207720903353633","volume":"41","author":"KH Chang","year":"2010","unstructured":"Chang KH, Cheng CH (2010) A risk assessment methodology using intuitionistic fuzzy set in FMEA. Int J Syst Sci 41(12):1457\u20131471","journal-title":"Int J Syst Sci"},{"issue":"02","key":"3074_CR22","doi-asserted-by":"publisher","first-page":"231","DOI":"10.1142\/S0219622014500357","volume":"13","author":"WY Chiu","year":"2014","unstructured":"Chiu WY, Tzeng GH, Li HL (2014) Developing e-store marketing strategies to satisfy customers\u2019 needs using a new hybrid gray relational model. Int J Inf Technol Decis Mak 13(02):231\u2013261","journal-title":"Int J Inf Technol Decis Mak"},{"key":"3074_CR23","unstructured":"Connell BR, Jones M, Mace R, Mueller J, Mullick A, Ostroff, E, Sanford J, Steinfeld E, Story M, Vanderheiden G (1997) Principles of universal design. Raleigh: North Carolina State University Center for Universal Design. Retrieved July 27, 2009, from http:\/\/www.design.ncsu.edu\/cud\/about_ud\/udprinciples.htm"},{"key":"3074_CR24","unstructured":"Copeland E (2014) Promoting universal design in public buildings: an action research study of community participation (Doctoral dissertation, Auckland University of Technology)"},{"issue":"6","key":"3074_CR25","doi-asserted-by":"publisher","first-page":"757","DOI":"10.1016\/j.apergo.2005.11.004","volume":"37","author":"F Darses","year":"2006","unstructured":"Darses F, Wolff M (2006) How do designers represent to themselves the users\u2019 needs? Appl Ergon 37(6):757\u2013764","journal-title":"Appl Ergon"},{"issue":"2","key":"3074_CR26","first-page":"96","volume":"12","author":"JR DeLisle","year":"2005","unstructured":"DeLisle JR (2005) US shopping center classifications: challenges and opportunities. Res Rev 12(2):96\u2013101","journal-title":"Res Rev"},{"key":"3074_CR27","first-page":"649","volume":"3","author":"B Dey","year":"2012","unstructured":"Dey B, Bairagi B, Sarkar B, Sanyal S (2012) A MOORA based fuzzy multi-criteria decision making approach for supply chain strategy selection. Int J Ind Eng Comput 3:649\u2013662","journal-title":"Int J Ind Eng Comput"},{"issue":"11","key":"3074_CR28","doi-asserted-by":"publisher","first-page":"936","DOI":"10.1108\/09590550710828245","volume":"35","author":"IM El-Adly","year":"2007","unstructured":"El-Adly IM (2007) Shopping malls attractiveness: a segmentation approach. Int J Retail Distrib Manag 35(11):936\u2013950","journal-title":"Int J Retail Distrib Manag"},{"key":"3074_CR29","unstructured":"Fontela E, Gabus A (1974) DEMATEL, innovative methods. Report no. 2 structural analysis of the world problematique, Battelle Geneva Research Institute, pp 67\u201369"},{"issue":"4","key":"3074_CR30","doi-asserted-by":"publisher","first-page":"351","DOI":"10.5267\/j.dsl.2017.2.003","volume":"6","author":"R Garg","year":"2017","unstructured":"Garg R, Jain D (2017) Fuzzy multi-attribute decision making evaluation of e-learning websites using FAHP, COPRAS, VIKOR, WDBA. Decis Sci Lett 6(4):351\u2013364","journal-title":"Decis Sci Lett"},{"issue":"2","key":"3074_CR31","doi-asserted-by":"publisher","first-page":"274","DOI":"10.3846\/20294913.2014.913274","volume":"20","author":"AS Ghadikolaei","year":"2014","unstructured":"Ghadikolaei AS, Esbouei SK, Antuchevi\u010dien\u0117 J (2014) Applying fuzzy MCDM for financial performance evaluation of Iranian companies. Technol Econ Dev Econ 20(2):274\u2013291","journal-title":"Technol Econ Dev Econ"},{"issue":"5\u20138","key":"3074_CR32","doi-asserted-by":"publisher","first-page":"1115","DOI":"10.1007\/s00170-014-6142-7","volume":"75","author":"MK Ghorabaee","year":"2014","unstructured":"Ghorabaee MK, Amiri M, Sadaghiani JS, Goodarzi GH (2014) Multiple criteria group decision-making for supplier selection based on COPRAS method with interval type-2 fuzzy sets. Int J Adv Manuf Technol 75(5\u20138):1115\u20131130","journal-title":"Int J Adv Manuf Technol"},{"issue":"1\/2","key":"3074_CR33","doi-asserted-by":"publisher","first-page":"239","DOI":"10.1108\/03090561311285538","volume":"47","author":"S Gilboa","year":"2013","unstructured":"Gilboa S, Vilnai-Yavetz I (2013) Shop until you drop? An exploratory analysis of mall experiences. Eur J Mark 47(1\/2):239\u2013259","journal-title":"Eur J Mark"},{"issue":"12","key":"3074_CR34","doi-asserted-by":"publisher","first-page":"3247","DOI":"10.1007\/s00500-015-2006-9","volume":"21","author":"H Gitinavard","year":"2017","unstructured":"Gitinavard H, Mousavi SM, Vahdani B (2017) Soft computing-based new interval-valued hesitant fuzzy multi-criteria group assessment method with last aggregation to industrial decision problems. Soft Comput 21(12):3247\u20133265","journal-title":"Soft Comput"},{"issue":"20","key":"3074_CR35","doi-asserted-by":"publisher","first-page":"7207","DOI":"10.1016\/j.eswa.2015.04.030","volume":"42","author":"K Govindan","year":"2015","unstructured":"Govindan K, Khodaverdi R, Vafadarnikjoo A (2015) Intuitionistic fuzzy based DEMATEL method for developing green practices and performances in a green supply chain. Expert Syst Appl 42(20):7207\u20137220","journal-title":"Expert Syst Appl"},{"issue":"1","key":"3074_CR36","doi-asserted-by":"publisher","first-page":"22","DOI":"10.3846\/20294913.2012.762953","volume":"19","author":"SHR Hajiagha","year":"2013","unstructured":"Hajiagha SHR, Hashemi SS, Zavadskas EK (2013) A complex proportional assessment method for group decision making in an interval-valued intuitionistic fuzzy environment. Technol Econ Dev Econ 19(1):22\u201337","journal-title":"Technol Econ Dev Econ"},{"issue":"4","key":"3074_CR37","doi-asserted-by":"publisher","first-page":"495","DOI":"10.2307\/3150810","volume":"16","author":"John R. Hauser","year":"1979","unstructured":"Hauser JR, Koppelman FS (1979) Alternative perceptual mapping techniques: relative accuracy and usefulness. J Mark Res 495\u2013506","journal-title":"Journal of Marketing Research"},{"issue":"1","key":"3074_CR38","first-page":"671","volume":"8","author":"R Howell","year":"1980","unstructured":"Howell R, Rogers JD (1980) Research into shopping mall choice behavior. Adv Consum Res 8(1):671\u2013681","journal-title":"Adv Consum Res"},{"issue":"1","key":"3074_CR39","doi-asserted-by":"publisher","first-page":"67","DOI":"10.1016\/j.jretai.2004.01.005","volume":"80","author":"DL Haytko","year":"2004","unstructured":"Haytko DL, Baker J (2004) It\u2019s all at the mall: exploring adolescent girls\u2019 experiences. J Retail 80(1):67\u201383","journal-title":"J Retail"},{"issue":"1","key":"3074_CR40","doi-asserted-by":"publisher","first-page":"153","DOI":"10.1016\/S0165-0114(98)00288-7","volume":"118","author":"D Huang","year":"2001","unstructured":"Huang D, Chen T, Wang MJJ (2001) A fuzzy set approach for event tree analysis. Fuzzy Sets Syst 118(1):153\u2013165","journal-title":"Fuzzy Sets Syst"},{"issue":"10","key":"3074_CR41","doi-asserted-by":"publisher","first-page":"873","DOI":"10.3109\/09638288.2011.624250","volume":"34","author":"R Imrie","year":"2012","unstructured":"Imrie R (2012) Universalism, universal design and equitable access to the built environment. Disabil Rehabil 34(10):873\u2013882","journal-title":"Disabil Rehabil"},{"issue":"2","key":"3074_CR42","doi-asserted-by":"publisher","first-page":"87","DOI":"10.5269\/bspm.v34i2.27025","volume":"34","author":"SRS Javadin","year":"2015","unstructured":"Javadin SRS, Khalili S, Rajabani N (2015) An integrated assessment of companies based on value based measures in fuzzy environment. Boletim da Sociedade Paranaense de Matem\u00e1tica 34(2):87\u201398","journal-title":"Boletim da Sociedade Paranaense de Matem\u00e1tica"},{"key":"3074_CR43","doi-asserted-by":"publisher","first-page":"11","DOI":"10.5267\/j.dsl.2012.07.001","volume":"1","author":"P Karande","year":"2012","unstructured":"Karande P, Chakraborty S (2012) A fuzzy-MOORA approach for ERP system selection. Decis Sci Lett 1:11\u201321","journal-title":"Decis Sci Lett"},{"issue":"2","key":"3074_CR44","doi-asserted-by":"publisher","first-page":"237","DOI":"10.5267\/j.dsl.2014.11.002","volume":"4","author":"R Keshavarzfard","year":"2015","unstructured":"Keshavarzfard R, Makui A (2015) An IF-DEMATEL-AHP based on triangular intuitionistic fuzzy numbers (TIFNs). Decis Sci Lett 4(2):237\u2013246","journal-title":"Decis Sci Lett"},{"issue":"1","key":"3074_CR45","doi-asserted-by":"publisher","first-page":"110","DOI":"10.1016\/j.jretconser.2010.10.005","volume":"18","author":"A Khare","year":"2011","unstructured":"Khare A (2011) Mall shopping behavior of Indian small town consumers. J Retail Consum Serv 18(1):110\u2013118","journal-title":"J Retail Consum Serv"},{"issue":"1","key":"3074_CR46","first-page":"41","volume":"12","author":"A Kumar","year":"2017","unstructured":"Kumar A, Mussada EK, Ashif M, Tyagi D, Srivastava AK (2017) Fuzzy Delphi and hybrid AH-MATEL integration for monitoring of paint utilization. Adv Prod Eng Manag 12(1):41","journal-title":"Adv Prod Eng Manag"},{"issue":"2","key":"3074_CR47","first-page":"93","volume":"19","author":"V Larsen","year":"2015","unstructured":"Larsen V, Shelton R, Wright ND (2015) Shopping center attitudes: an empirical test of predictive attributes. Acad Mark Stud J 19(2):93\u2013102","journal-title":"Acad Mark Stud J"},{"key":"3074_CR48","unstructured":"Law on Public Procurement Contracts (2008) http:\/\/www.tkhk.gov.tr\/Dosyalar\/8a451fbfca744f93b5b4691473d6960e.pdf"},{"issue":"7","key":"3074_CR49","doi-asserted-by":"publisher","first-page":"701","DOI":"10.1080\/0951192X.2014.900865","volume":"28","author":"HC Liu","year":"2015","unstructured":"Liu HC, You JX, Lin QL, Li H (2015a) Risk assessment in system FMEA combining fuzzy weighted average with fuzzy decision-making trial and evaluation laboratory. Int J Comput Integr Manuf 28(7):701\u2013714","journal-title":"Int J Comput Integr Manuf"},{"key":"3074_CR50","doi-asserted-by":"publisher","first-page":"32","DOI":"10.1016\/j.jclepro.2011.06.010","volume":"40","author":"RJ Lin","year":"2013","unstructured":"Lin RJ (2013) Using fuzzy DEMATEL to evaluate the green supply chain management practices. J Clean Prod 40:32\u201339","journal-title":"J Clean Prod"},{"issue":"3","key":"3074_CR51","first-page":"219","volume":"14","author":"JA Lenker","year":"2016","unstructured":"Lenker JA, Lien L, Nasarwanji M, Feathers D, Paquet V (2016) Universal design as a conceptual framework for describing usability of products and environments: an applied example using the kitchen environment. J Des Res 14(3):219\u2013240","journal-title":"J Des Res"},{"key":"3074_CR52","first-page":"64","volume-title":"Lecture Notes in Computer Science","author":"Yilin Elaine Liu","year":"2015","unstructured":"Liu YE, Lee ST, Kascak LR, Sanford JA (2015b) The bridge connecting theory to practice: a case study of universal design process. In: International conference on universal access in human\u2013computer interaction. Springer, Berlin, pp 64\u201373"},{"key":"3074_CR53","doi-asserted-by":"publisher","first-page":"379","DOI":"10.1016\/j.rser.2016.04.041","volume":"63","author":"S Luthra","year":"2016","unstructured":"Luthra S, Govindan K, Kharb RK, Mangla SK (2016) Evaluating the enablers in solar power developments in the current scenario using fuzzy DEMATEL: an Indian perspective. Renew Sustain Energy Rev 63:379\u2013397","journal-title":"Renew Sustain Energy Rev"},{"issue":"3\u20134","key":"3074_CR54","doi-asserted-by":"publisher","first-page":"205","DOI":"10.1080\/15367100903202771","volume":"8","author":"RW Mackelprang","year":"2009","unstructured":"Mackelprang RW, Clute MA (2009) Access for all: universal design and the employment of people with disabilities. J Soc Work Disabil Rehabil 8(3\u20134):205\u2013221","journal-title":"J Soc Work Disabil Rehabil"},{"issue":"1","key":"3074_CR55","first-page":"516","volume":"28","author":"A Mardani","year":"2015","unstructured":"Mardani A, Jusoh A, Nor MD, Khalifah Z, Zakwan N, Valipour A (2015a) Multiple criteria decision-making techniques and their applications-a review of the literature from 2000 to 2014. Econ Res-Ekon Istra\u017e 28(1):516\u2013571","journal-title":"Econ Res-Ekon Istra\u017e"},{"issue":"8","key":"3074_CR56","doi-asserted-by":"publisher","first-page":"4126","DOI":"10.1016\/j.eswa.2015.01.003","volume":"42","author":"A Mardani","year":"2015","unstructured":"Mardani A, Jusoh A, Zavadskas EK (2015b) Fuzzy multiple criteria decision-making techniques and applications: two decades review from 1994 to 2014. Expert Syst Appl 42(8):4126\u20134148","journal-title":"Expert Syst Appl"},{"issue":"2","key":"3074_CR57","first-page":"49","volume":"3","author":"A Marsha","year":"2015","unstructured":"Marsha A (2015) The impact of Plaza Indonesia Shopping Mall\u2019s attributes toward customers\u2019 satisfaction. iBuss Mgmt 3(2):49\u201357","journal-title":"iBuss Mgmt"},{"issue":"8\/9","key":"3074_CR58","doi-asserted-by":"publisher","first-page":"61","DOI":"10.1108\/EUM0000000000645","volume":"26","author":"PJ McGoldrick","year":"1992","unstructured":"McGoldrick PJ, Ho SS (1992) International positioning: Japanese department stores in Hong Kong. Eur J Mark 26(8\/9):61\u201373","journal-title":"Eur J Mark"},{"key":"3074_CR59","unstructured":"Meyer A, Fourie I (2016) Make the makers\u2019 voices count: combining universal design and participatory ergonomics to create accessible makerspaces for individuals with (physical) disabilities. 15th Eahil Conference, Spain"},{"key":"3074_CR60","first-page":"49","volume-title":"Progress in IS","author":"Moyen M. Mustaquim","year":"2016","unstructured":"Mustaquim MM, Nystr\u00f6m T (2017) Some aspects of using universal design as a redesign strategy for sustainability. In: Advances and new trends in environmental informatics. Springer, Berlin, pp 49\u201360"},{"issue":"4","key":"3074_CR61","doi-asserted-by":"publisher","first-page":"439","DOI":"10.1504\/IJOR.2014.063152","volume":"20","author":"AV Nikjoo","year":"2014","unstructured":"Nikjoo AV, Saeedpoor M (2014) An intuitionistic fuzzy DEMATEL methodology for prioritising the components of SWOT matrix in the Iranian insurance industry. Int J Oper Res 20(4):439\u2013452","journal-title":"Int J Oper Res"},{"key":"3074_CR62","doi-asserted-by":"publisher","first-page":"57","DOI":"10.1016\/j.jretconser.2015.05.002","volume":"26","author":"M Nilashi","year":"2015","unstructured":"Nilashi M, Ibrahim O, Mirabi VR, Ebrahimi L, Zare M (2015) The role of security, design and content factors on customer trust in mobile commerce. J Retail Consum Serv 26:57\u201369","journal-title":"J Retail Consum Serv"},{"issue":"6","key":"3074_CR63","doi-asserted-by":"publisher","first-page":"3078","DOI":"10.1016\/j.eswa.2013.10.039","volume":"41","author":"HT Nguyen","year":"2014","unstructured":"Nguyen HT, Dawal SZM, Nukman Y, Aoyama H (2014) A hybrid approach for fuzzy multi-attribute decision making in machine tool selection with consideration of the interactions of attributes. Expert Syst Appl 41(6):3078\u20133090","journal-title":"Expert Syst Appl"},{"issue":"3","key":"3074_CR64","doi-asserted-by":"publisher","first-page":"1519","DOI":"10.3233\/IFS-151859","volume":"30","author":"A Ohlan","year":"2016","unstructured":"Ohlan A (2016) Intuitionistic fuzzy exponential divergence: application in multi-attribute decision making. J Intell Fuzzy Syst 30(3):1519\u20131530","journal-title":"J Intell Fuzzy Syst"},{"key":"3074_CR65","doi-asserted-by":"publisher","first-page":"126","DOI":"10.1016\/j.asoc.2014.01.027","volume":"18","author":"SK Patil","year":"2014","unstructured":"Patil SK, Kant R (2014) A hybrid approach based on fuzzy DEMATEL and FMCDM to predict success of knowledge management adoption in supply chain. Appl Soft Comput 18:126\u2013135","journal-title":"Appl Soft Comput"},{"key":"3074_CR66","unstructured":"Preiser WF (2001) The evolution of post-occupancy evaluation: Toward building performance and universal design evaluation. In: Learning from our buildings a state-of-the practice summary of post-occupancy evaluation, pp 9\u201322"},{"issue":"3","key":"3074_CR67","first-page":"173","volume":"19","author":"V Palevi\u010dius","year":"2016","unstructured":"Palevi\u010dius V, Burinskien\u0117 M, Podvezko V, Paliulis GM, \u0160arkien\u0117 E, \u0160aparauskas J (2016) Research on the demand for parking lots of shopping centres. E&M: Econ a Manag 19(3):173\u2013194","journal-title":"E&M: Econ a Manag"},{"issue":"3","key":"3074_CR68","first-page":"n3","volume":"17","author":"CN Pittman","year":"2014","unstructured":"Pittman CN, Heiselt AK (2014) Increasing accessibility: using universal design principles to address disability impairments in the online learning environment. Online J Distance Learn Adm 17(3):n3","journal-title":"Online J Distance Learn Adm"},{"key":"3074_CR69","unstructured":"Poovalingam K, Docrat S (2011) Consumer decision-making in the selection of shopping centres around Durban. Manag Inform Res Des pp 215\u2013251"},{"issue":"8","key":"3074_CR70","doi-asserted-by":"publisher","first-page":"825","DOI":"10.1016\/j.jbusres.2007.09.009","volume":"61","author":"NA Raajpoot","year":"2008","unstructured":"Raajpoot NA, Sharma A, Chebat JC (2008) The role of gender and work status in shopping center patronage. J Bus Res 61(8):825\u2013833","journal-title":"J Bus Res"},{"issue":"16","key":"3074_CR71","doi-asserted-by":"publisher","first-page":"7316","DOI":"10.1016\/j.eswa.2014.05.023","volume":"41","author":"A Rabbani","year":"2014","unstructured":"Rabbani A, Zamani M, Yazdani-Chamzini A, Zavadskas EK (2014) Proposing a new integrated model based on sustainability balanced scorecard (SBSC) and MCDM approaches by using linguistic variables for the performance evaluation of oil producing companies. Expert Syst Appl 41(16):7316\u20137327","journal-title":"Expert Syst Appl"},{"issue":"2","key":"3074_CR72","doi-asserted-by":"publisher","first-page":"19","DOI":"10.7859\/kief.2016.23.2.019","volume":"23","author":"SY Rieh","year":"2016","unstructured":"Rieh SY, Lee MW (2016) A study on the universal design in elementary school facilities-focused on analysis of design guidelines. J Korean Inst Educ Facil 23(2):19\u201329","journal-title":"J Korean Inst Educ Facil"},{"issue":"1","key":"3074_CR73","first-page":"1274226","volume":"3","author":"A Rochette","year":"2017","unstructured":"Rochette A, Swaine B, Kehayia E, Roche L, Gu\u00e9rard C, Bourque L\u00c8M (2017) Can training offered to shopping mall employees improve their knowledge about disability and perceived self-confidence in interacting with persons presenting various limitations? Cogent Soc Sci 3(1):1274226","journal-title":"Cogent Soc Sci"},{"issue":"1","key":"3074_CR74","first-page":"1","volume":"40","author":"GG Rousseau","year":"2014","unstructured":"Rousseau GG, Venter DJL (2014) Mall shopping preferences and patronage of mature shoppers. SA J Ind Psychol\/SA Tydskrif vir Bedryfsielkunde 40(1):1\u201312","journal-title":"SA J Ind Psychol\/SA Tydskrif vir Bedryfsielkunde"},{"issue":"2","key":"3074_CR75","doi-asserted-by":"publisher","first-page":"475","DOI":"10.1007\/s10845-014-0880-0","volume":"27","author":"H Safari","year":"2016","unstructured":"Safari H, Faraji Z, Majidian S (2016) Identifying and evaluating enterprise architecture risks using FMEA and fuzzy VIKOR. J Intell Manuf 27(2):475\u2013486","journal-title":"J Intell Manuf"},{"issue":"1","key":"3074_CR76","doi-asserted-by":"publisher","first-page":"111","DOI":"10.1007\/s00521-015-2040-7","volume":"28","author":"AK Sangaiah","year":"2017","unstructured":"Sangaiah AK, Gopal J, Basu A, Subramaniam PR (2017) An integrated fuzzy DEMATEL, TOPSIS, and ELECTRE approach for evaluating knowledge transfer effectiveness with reference to GSD project outcome. Neural Comput Appl 28(1):111\u2013123","journal-title":"Neural Comput Appl"},{"issue":"2","key":"3074_CR77","doi-asserted-by":"publisher","first-page":"185","DOI":"10.1016\/S0022-4359(01)00043-4","volume":"77","author":"V Severin","year":"2001","unstructured":"Severin V, Louviere JJ, Finn A (2001) The stability of retail shopping choices over time and across countries. J Retail 77(2):185\u2013202","journal-title":"J Retail"},{"issue":"1","key":"3074_CR78","doi-asserted-by":"publisher","first-page":"169","DOI":"10.5267\/j.dsl.2015.6.005","volume":"5","author":"Z Siddiqui","year":"2016","unstructured":"Siddiqui Z, Tyagi K (2016) Application of fuzzy-MOORA method: ranking of components for reliability estimation of component-based software systems. Decis Sci Lett 5(1):169\u2013188","journal-title":"Decis Sci Lett"},{"issue":"1","key":"3074_CR79","doi-asserted-by":"publisher","first-page":"122","DOI":"10.3846\/20294913.2015.1070771","volume":"22","author":"D Stanujkic","year":"2016","unstructured":"Stanujkic D (2016) An extension of the ratio system approach of MOORA method for group decision-making based on interval-valued triangular fuzzy numbers. Technol Econ Dev Econ 22(1):122\u2013141","journal-title":"Technol Econ Dev Econ"},{"key":"3074_CR80","unstructured":"Steinfeld E, Mullick A, (1990) Universal design: the case of the hand. Innovation Fall, pp 27\u201330"},{"issue":"1","key":"3074_CR81","doi-asserted-by":"crossref","first-page":"40","DOI":"10.1007\/s102090100008","volume":"1","author":"C Stephanidis","year":"2001","unstructured":"Stephanidis C, Savidis A (2001) Universal access in the information society: methods, tools, and interaction technologies. Univ Access Inf Soc 1(1):40\u201355","journal-title":"Univ Access Inf Soc"},{"issue":"1","key":"3074_CR82","doi-asserted-by":"publisher","first-page":"181","DOI":"10.15388\/Informatica.2017.125","volume":"28","author":"D Stanujkic","year":"2017","unstructured":"Stanujkic D, Zavadskas EK, Smarandache F, Brauers WKM, Karabasevic D (2017) A neutrosophic extension of the MULTIMOORA method. Informatica 28(1):181\u2013192","journal-title":"Informatica"},{"key":"3074_CR83","unstructured":"Steen-Hansen L, Lundh MVG, Chen W (2014) How universal design principles can enhance the interface of 3D printing programs. In: DS 78: proceedings of the 16th international conference on engineering and product design education (E&PDE14), design education and human technology relations, University of Twente, The Netherlands, 04-05.09. 2014"},{"key":"3074_CR84","first-page":"434","volume":"18","author":"JJ Stoltman","year":"1991","unstructured":"Stoltman JJ, Gentry JW, Anglin KA (1991) Shopping choices: the case of mall choice. NA-Adv Consum Res 18:434\u2013440","journal-title":"NA-Adv Consum Res"},{"issue":"1","key":"3074_CR85","doi-asserted-by":"publisher","first-page":"4","DOI":"10.1080\/10400435.1998.10131955","volume":"10","author":"MF Story","year":"1998","unstructured":"Story MF (1998) Maximizing usability: the principles of universal design. Assist Technol 10(1):4\u201312","journal-title":"Assist Technol"},{"issue":"3","key":"3074_CR86","doi-asserted-by":"publisher","first-page":"471","DOI":"10.1007\/s00500-011-0751-y","volume":"16","author":"WL Suo","year":"2012","unstructured":"Suo WL, Feng B, Fan ZP (2012) Extension of the DEMATEL method in an uncertain linguistic environment. Soft Comput 16(3):471\u2013483","journal-title":"Soft Comput"},{"issue":"3","key":"3074_CR87","doi-asserted-by":"publisher","first-page":"217","DOI":"10.1016\/j.alter.2014.04.003","volume":"8","author":"B Swaine","year":"2014","unstructured":"Swaine B, Labb\u00e9 D, Poldma T, Barile M, Fichten C, Havel A, Rochette A (2014) Exploring the facilitators and barriers to shopping mall use by persons with disabilities and strategies for improvements: perspectives from persons with disabilities, rehabilitation professionals and shopkeepers. ALTER-Eur J Disabil Res\/Revue Europ\u00e9enne de Recherche sur le Handicap 8(3):217\u2013229","journal-title":"ALTER-Eur J Disabil Res\/Revue Europ\u00e9enne de Recherche sur le Handicap"},{"issue":"13","key":"3074_CR88","doi-asserted-by":"publisher","first-page":"5694","DOI":"10.1016\/j.eswa.2013.05.015","volume":"40","author":"M Tavana","year":"2013","unstructured":"Tavana M, Momeni E, Rezaeiniya N, Mirhedayatian SM, Rezaeiniya H (2013) A novel hybrid social media platform selection model using fuzzy ANP and COPRAS-G. Expert Syst Appl 40(13):5694\u20135702","journal-title":"Expert Syst Appl"},{"issue":"4","key":"3074_CR89","first-page":"141","volume":"30","author":"NS Terblanche","year":"1999","unstructured":"Terblanche NS (1999) The perceived benefits derived from visits to a super-regional shopping centre: an exploratory study. S Afr J Bus Manag 30(4):141\u2013147","journal-title":"S Afr J Bus Manag"},{"key":"3074_CR90","first-page":"105","volume-title":"Advances in Human Factors in Wearable Technologies and Game Design","author":"Vladimir Tomberg","year":"2017","unstructured":"Tomberg V, Kelle S (2017) Universal design based evaluation framework for design of wearables. In: International conference on applied human factors and ergonomics. Springer, Cham, pp 105\u2013116"},{"issue":"5","key":"3074_CR91","doi-asserted-by":"publisher","first-page":"663","DOI":"10.3846\/16111699.2016.1202314","volume":"17","author":"E Turanoglu Bekar","year":"2016","unstructured":"Turanoglu Bekar E, Cakmakci M, Kahraman C (2016) Fuzzy COPRAS method for performance measurement in total productive maintenance: a comparative analysis. J Bus Econ Manag 17(5):663\u2013684","journal-title":"J Bus Econ Manag"},{"issue":"6","key":"3074_CR92","doi-asserted-by":"publisher","first-page":"113","DOI":"10.15837\/ijccc.2015.6.2078","volume":"10","author":"Z Turskis","year":"2015","unstructured":"Turskis Z, Zavadskas EK, Antucheviciene J, Kosareva N (2015) A hybrid model based on fuzzy AHP and fuzzy WASPAS for construction site selection. Int J Comput Commun Control 10(6):113\u2013128","journal-title":"Int J Comput Commun Control"},{"issue":"11","key":"3074_CR93","doi-asserted-by":"publisher","first-page":"1141","DOI":"10.1007\/s00500-009-0507-0","volume":"14","author":"GH Tzeng","year":"2010","unstructured":"Tzeng GH, Chen WH, Yu RC, Shih ML (2010) Fuzzy decision maps: a generalization of the DEMATEL methods. Soft Comput 14(11):1141\u20131150","journal-title":"Soft Comput"},{"issue":"5\u20138","key":"3074_CR94","doi-asserted-by":"publisher","first-page":"687","DOI":"10.1007\/s00170-014-5849-9","volume":"73","author":"B Vahdani","year":"2014","unstructured":"Vahdani B, Mousavi SM, Tavakkoli-Moghaddam R, Ghodratnama A, Mohammadi M (2014) Robot selection by a multiple criteria complex proportional assessment method under an interval-valued fuzzy environment. Int J Adv Manuf Technol 73(5\u20138):687\u2013697","journal-title":"Int J Adv Manuf Technol"},{"issue":"32","key":"3074_CR95","doi-asserted-by":"publisher","first-page":"6-19-6-21","DOI":"10.1177\/154193120004403206","volume":"44","author":"Gregg Vanderheiden","year":"2000","unstructured":"Vanderheiden G, Tobias J (2000) Universal design of consumer products: current industry practice and perceptions. In: Proceedings of the human factors and ergonomics society annual meeting vol 44, no 28, pp 6\u201319","journal-title":"Proceedings of the Human Factors and Ergonomics Society Annual Meeting"},{"issue":"2","key":"3074_CR96","first-page":"274","volume":"11","author":"K Vatansever","year":"2013","unstructured":"Vatansever K, Uluk\u00f6y M (2013) Kurumsal kaynak planlamas\u0131 sistemlerinin bulan\u0131k AHP ve bulan\u0131k MOORA y\u00f6ntemleriyle se\u00e7imi:\u00fcretim sekt\u00f6r\u00fcnde bir uygulama. CB\u00dc Sosyal Bilimler Dergisi 11(2):274\u2013293","journal-title":"CB\u00dc Sosyal Bilimler Dergisi"},{"key":"3074_CR97","unstructured":"Vink P, Overbeeke CJ, Desmet PMA (2005) Comfort experience. In: Vink P (ed) Comfort and design: principles and good practice, pp 1\u201312"},{"issue":"13","key":"3074_CR98","first-page":"48","volume":"13","author":"CH Wee","year":"1986","unstructured":"Wee CH (1986) Shopping area image: its factor analytic structure and relationships with shopping trips and expenditure behavior. Adv Consum Res 13(13):48\u201352","journal-title":"Adv Consum Res"},{"issue":"9","key":"3074_CR99","doi-asserted-by":"publisher","first-page":"953","DOI":"10.1002\/int.10127","volume":"18","author":"Z Xu","year":"2003","unstructured":"Xu Z, Da QL (2003) An overview of operators for aggregating information. Int J Intell Syst 18(9):953\u2013969","journal-title":"Int J Intell Syst"},{"issue":"4","key":"3074_CR100","doi-asserted-by":"publisher","first-page":"27","DOI":"10.1080\/1331677X.2011.11517478","volume":"24","author":"M Yazdani","year":"2011","unstructured":"Yazdani M, Alidoosti A, Zavadskas EK (2011) Risk analysis of critical infrastructures using fuzzy COPRAS. Econ Res-Ekonomska Istra\u017eivanja 24(4):27\u201340","journal-title":"Econ Res-Ekonomska Istra\u017eivanja"},{"key":"3074_CR101","doi-asserted-by":"publisher","first-page":"159","DOI":"10.1016\/j.renene.2013.12.003","volume":"66","author":"TM Yeh","year":"2014","unstructured":"Yeh TM, Huang YL (2014) Factors in determining wind farm location: integrating GQM, fuzzy DEMATEL, and ANP. Renew Energy 66:159\u2013169","journal-title":"Renew Energy"},{"issue":"2","key":"3074_CR102","doi-asserted-by":"publisher","first-page":"224","DOI":"10.1002\/hfm.20625","volume":"26","author":"B Y\u0131lmaz Kaya","year":"2016","unstructured":"Y\u0131lmaz Kaya B, Da\u011fdeviren M (2016) Selecting occupational safety equipment by MCDM approach considering universal design principles. Hum Factors Ergon Manuf Serv Ind 26(2):224\u2013242","journal-title":"Hum Factors Ergon Manuf Serv Ind"},{"key":"3074_CR103","doi-asserted-by":"publisher","first-page":"121","DOI":"10.1016\/j.jretconser.2015.03.001","volume":"24","author":"H Yu","year":"2015","unstructured":"Yu H, Tullio-Pow S, Akhtar A (2015) Retail design and the visually impaired: a needs assessment. J Retail Consum Serv 24:121\u2013129","journal-title":"J Retail Consum Serv"},{"issue":"3","key":"3074_CR104","doi-asserted-by":"publisher","first-page":"338","DOI":"10.1016\/S0019-9958(65)90241-X","volume":"8","author":"LA Zadeh","year":"1965","unstructured":"Zadeh LA (1965) Fuzzy sets. Inf Control 8(3):338\u2013353","journal-title":"Inf Control"},{"issue":"2","key":"3074_CR105","doi-asserted-by":"publisher","first-page":"111","DOI":"10.1007\/s10209-004-0089-7","volume":"3","author":"M Zajicek","year":"2004","unstructured":"Zajicek M, Brewster S (2004) Design principles to support older adults. Univ Access Inf Soc 3(2):111\u2013113","journal-title":"Univ Access Inf Soc"},{"key":"3074_CR106","unstructured":"Zavadskas EK, Kaklauskas A (1996) Systemotechnical evaluation of buildings (Pastatu\u0328sistemotechninis i\u0328vertinimas). Vilnius: Technika, 280 p. (in Lithuanian)"},{"issue":"1","key":"3074_CR107","doi-asserted-by":"publisher","first-page":"165","DOI":"10.3846\/20294913.2014.892037","volume":"20","author":"EK Zavadskas","year":"2014","unstructured":"Zavadskas EK, Turskis Z, Kildien\u0117 S (2014) State of art surveys of overviews on MCDM\/MADM methods. Technol Econ Dev Econ 20(1):165\u2013179","journal-title":"Technol Econ Dev Econ"},{"key":"3074_CR108","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1155\/2015\/560690","volume":"2015","author":"Edmundas Kazimieras Zavadskas","year":"2015","unstructured":"Zavadskas EK, Antucheviciene J, Razavi Hajiagha SH, Hashemi SS (2015) The interval-valued intuitionistic fuzzy MULTIMOORA method for group decision making in engineering. In: Mathematical problems in engineering, 2015, Article Number 560690","journal-title":"Mathematical Problems in Engineering"},{"issue":"17","key":"3074_CR109","doi-asserted-by":"publisher","first-page":"7111","DOI":"10.1016\/j.eswa.2013.06.040","volume":"40","author":"SH Zolfani","year":"2013","unstructured":"Zolfani SH, Aghdaie MH, Derakhti A, Zavadskas EK, Varzandeh MHM (2013) Decision making on business issues with foresight perspective; an application of new hybrid MCDM model in shopping mall locating. Expert Syst Appl 40(17):7111\u20137121","journal-title":"Expert Syst Appl"}],"container-title":["Soft Computing"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s00500-018-3074-4\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s00500-018-3074-4.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s00500-018-3074-4.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,10,28]],"date-time":"2020-10-28T12:55:01Z","timestamp":1603889701000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s00500-018-3074-4"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018,2,22]]},"references-count":109,"journal-issue":{"issue":"22","published-print":{"date-parts":[[2018,11]]}},"alternative-id":["3074"],"URL":"https:\/\/doi.org\/10.1007\/s00500-018-3074-4","relation":{},"ISSN":["1432-7643","1433-7479"],"issn-type":[{"value":"1432-7643","type":"print"},{"value":"1433-7479","type":"electronic"}],"subject":[],"published":{"date-parts":[[2018,2,22]]},"assertion":[{"value":"22 February 2018","order":1,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Compliance with ethical standards"}},{"value":"The authors declare that they have no conflict of interest.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of interest"}}]}}