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However, answers to some relevant questions (e.g., how to improve adoption of the intended system) cannot always be addressed through direct need and want elicitation. Using an example of energy demand-response systems, this paper demonstrates that use of grounded theory analysis can help address such questions. The theories emerging from such analysis produce a set of additional requirements which cannot be directly elicited from individuals\/groups, and would otherwise be missed. Thus, we demonstrate that the theories generated through grounded theory analysis can serve as additional valuable sources of requirements for software and its wider system. 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