{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,22]],"date-time":"2026-07-22T16:18:02Z","timestamp":1784737082742,"version":"3.55.0"},"reference-count":100,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2024,1,27]],"date-time":"2024-01-27T00:00:00Z","timestamp":1706313600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2024,1,27]],"date-time":"2024-01-27T00:00:00Z","timestamp":1706313600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"funder":[{"name":"Funda\u00e7\u00e3o para a Ci\u00eancia e a Tecnologia","award":["UIDB\/00127\/2020"],"award-info":[{"award-number":["UIDB\/00127\/2020"]}]},{"name":"Funda\u00e7\u00e3o para a Ci\u00eancia e a Tecnologia","award":["UIDB\/04058\/2020+ UIDP\/04058\/2020"],"award-info":[{"award-number":["UIDB\/04058\/2020+ UIDP\/04058\/2020"]}]},{"DOI":"10.13039\/100007689","name":"Universidade de Aveiro","doi-asserted-by":"crossref","id":[{"id":"10.13039\/100007689","id-type":"DOI","asserted-by":"crossref"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Requirements Eng"],"published-print":{"date-parts":[[2024,6]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:p>People with disabilities (PwD) are frequently excluded from certain activities due to the lack of accessible information. In this area, information systems can help PwD by allowing access to a range of information about the accessibility of spaces, facilities, and products. There has been an increase in technologies that promote accessibility, but there are few literature studies which analyse how these technologies were developed to ensure access for all. To address this gap, this study aims to explore the integration of accessibility requirements in the processes of developing information systems. To achieve this aim, a systematic literature review was conducted using the PRISMA reporting guidelines. To conduct the review, a search was carried out for primary studies in four well-established databases\u2014SCOPUS, Web of Science, IEEE, and ACM. A snowball search to find additional studies was also performed. Based on this, 34 papers were obtained to conduct the study. In general, the studies published on this topic are relatively recent, with healthcare and education being the two major areas where accessibility in information systems is most addressed. The integration of accessibility seems to be primarily applied during the requirement assessment and testing phases, involving potential users in the process. The results obtained within this systematic literature review raise awareness about the integration of accessibility for the success of solutions, which are oriented towards the accessible market. Additionally, the different practical and theoretical contributions can help future practitioners and technology developers establish guidelines that promote the integration of accessibility, thus achieving a more accessible and inclusive society.<\/jats:p>","DOI":"10.1007\/s00766-023-00409-8","type":"journal-article","created":{"date-parts":[[2024,1,27]],"date-time":"2024-01-27T16:02:13Z","timestamp":1706371333000},"page":"143-176","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":20,"title":["Understanding the integration of accessibility requirements in the development process of information systems: a systematic literature review"],"prefix":"10.1007","volume":"29","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-4395-4296","authenticated-orcid":false,"given":"Pedro","family":"Teixeira","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2220-5483","authenticated-orcid":false,"given":"Celeste","family":"Eus\u00e9bio","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7791-1932","authenticated-orcid":false,"given":"Leonor","family":"Teixeira","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2024,1,27]]},"reference":[{"key":"409_CR1","unstructured":"World Health Organization (2011) World Report on Disability. In: World Rep. Disabil. 2011. https:\/\/apps.who.int\/iris\/handle\/10665\/44575. Accessed 4 Apr 2023"},{"key":"409_CR2","unstructured":"W3C (2018) Accessibility. https:\/\/www.w3.org\/standards\/webdesign\/accessibility. Accessed 7 Sep 2020"},{"key":"409_CR3","doi-asserted-by":"publisher","first-page":"3108","DOI":"10.54055\/ejtr.v31i.2165","volume":"31","author":"AC Rucci","year":"2022","unstructured":"Rucci AC, Porto N (2022) Accessibility in tourist sites in Spain: Does it matter when choosing a destination? Eur J Tour Res 31:3108. https:\/\/doi.org\/10.54055\/ejtr.v31i.2165","journal-title":"Eur J Tour Res"},{"key":"409_CR4","doi-asserted-by":"publisher","first-page":"145","DOI":"10.1080\/13683501003653361","volume":"14","author":"D Buhalis","year":"2011","unstructured":"Buhalis D, Michopoulou E (2011) Information-enabled tourism destination marketing: Addressing the accessibility market. Curr Issues Tour 14:145\u2013168. https:\/\/doi.org\/10.1080\/13683501003653361","journal-title":"Curr Issues Tour"},{"key":"409_CR5","doi-asserted-by":"publisher","DOI":"10.1016\/j.scs.2018.11.047","volume":"47","author":"M Kompil","year":"2019","unstructured":"Kompil M, Jacobs-Crisioni C, Dijkstra L, Lavalle C (2019) Mapping accessibility to generic services in Europe: a market-potential based approach. Sustain Cities Soc 47:101372. https:\/\/doi.org\/10.1016\/j.scs.2018.11.047","journal-title":"Sustain Cities Soc"},{"key":"409_CR6","doi-asserted-by":"publisher","first-page":"1165","DOI":"10.1590\/1413-81232017224.31382016","volume":"22","author":"APC de Oliveira","year":"2017","unstructured":"de Oliveira APC, Gabriel M, Poz MRD, Dussault G (2017) Desafios para assegurar a disponibilidade e acessibilidade \u00e0 assist\u00eancia m\u00e9dica no Sistema \u00danico de Sa\u00fade. Cien Saude Colet 22:1165\u20131180. https:\/\/doi.org\/10.1590\/1413-81232017224.31382016","journal-title":"Cien Saude Colet"},{"key":"409_CR7","doi-asserted-by":"publisher","first-page":"64","DOI":"10.5772\/32009","volume":"2","author":"E Al\u00e9n","year":"2018","unstructured":"Al\u00e9n E, Dom\u00ednguez T, Losada N (2018) New opportunities for the tourism market: senior tourism and accessible tourism. Intech open 2:64. https:\/\/doi.org\/10.5772\/32009","journal-title":"Intech open"},{"key":"409_CR8","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-22810-0_14","author":"A Kawaguchi","year":"2011","unstructured":"Kawaguchi A, Nagel A, Chan C, Parker NA (2011) Building a community information system for supporting disabled bus riders and local businesses. Lect Notes Bus Inf Process. https:\/\/doi.org\/10.1007\/978-3-642-22810-0_14","journal-title":"Lect Notes Bus Inf Process"},{"key":"409_CR9","doi-asserted-by":"publisher","first-page":"192","DOI":"10.1111\/j.1471-3802.2011.01230.x","volume":"12","author":"A Foley","year":"2012","unstructured":"Foley A, Ferri BA (2012) Technology for people, not disabilities: ensuring access and inclusion. J Res Spec Educ Needs 12:192\u2013200. https:\/\/doi.org\/10.1111\/j.1471-3802.2011.01230.x","journal-title":"J Res Spec Educ Needs"},{"key":"409_CR10","unstructured":"Rouse M (2014) ICT (information and communications technology, or technologies). In: Tech Target. https:\/\/searchcio.techtarget.com\/definition\/ICT-information-and-communications-technology-or-technologies. Accessed 23 Jan 2019"},{"key":"409_CR11","unstructured":"Cambridge dictionary (2019) ICT. https:\/\/dictionary.cambridge.org\/pt\/dicionario\/ingles\/ict. Accessed 10 Jun 2022"},{"key":"409_CR12","doi-asserted-by":"publisher","first-page":"99","DOI":"10.1093\/acprof:oso\/9780199917822.003.0006","volume-title":"The third globalization: can wealthy nations stay rich in the twenty-first century?","author":"J Zysman","year":"2013","unstructured":"Zysman J, Feldman S, Kushida KE et al (2013) Services with everything: the ICT-enabled digital transformation of services. In: Breznitz D, John Z (eds) The third globalization: can wealthy nations stay rich in the twenty-first century? Oxford University Press, New York, pp 99\u2013129"},{"key":"409_CR13","doi-asserted-by":"crossref","unstructured":"Bulao S, Prongsantia S, Payakkapong C, Tawkaew P (2022) Development of Database System Prototype to support Provision of Education for Students with Disabilities. In: 2022 Joint International Conference on Digital Arts, Media and Technology with ECTI Northern Section Conference on Electrical, Electronics, Computer and Telecommunications Engineering (ECTI DAMT & NCON). IEEE, Chiang Rai, Thailand, pp 252\u2013256","DOI":"10.1109\/ECTIDAMTNCON53731.2022.9720422"},{"key":"409_CR14","volume-title":"Information systems: a management perspective","author":"S Alter","year":"1992","unstructured":"Alter S (1992) Information systems: a management perspective. Addison-Wesley, New York"},{"key":"409_CR15","doi-asserted-by":"publisher","first-page":"721","DOI":"10.1016\/j.procs.2015.08.598","volume":"64","author":"M Haddara","year":"2015","unstructured":"Haddara M, Elragal A (2015) The readiness of ERP systems for the factory of the future. Procedia Comput Sci 64:721\u2013728. https:\/\/doi.org\/10.1016\/j.procs.2015.08.598","journal-title":"Procedia Comput Sci"},{"key":"409_CR16","doi-asserted-by":"publisher","first-page":"293","DOI":"10.1016\/j.tourman.2016.03.014","volume":"58","author":"Y Li","year":"2017","unstructured":"Li Y, Hu C, Huang C, Duan L (2017) The concept of smart tourism in the context of tourism information services. Tour Manag 58:293\u2013300. https:\/\/doi.org\/10.1016\/j.tourman.2016.03.014","journal-title":"Tour Manag"},{"key":"409_CR17","doi-asserted-by":"publisher","unstructured":"Teixeira L, Saavedra V, Ferreira C, Santos BS (2011) Using participatory design in a health information system. In: 2011 Annual International Conference of the IEEE Engineering in Medicine and Biology Society, Boston, MA, USA, pp. 5339\u20135342, https:\/\/doi.org\/10.1109\/IEMBS.2011.6091321","DOI":"10.1109\/IEMBS.2011.6091321"},{"key":"409_CR18","doi-asserted-by":"publisher","first-page":"759","DOI":"10.17705\/1CAIS.04130","volume":"41","author":"G Schryen","year":"2017","unstructured":"Schryen G, Benlian A, Rowe F et al (2017) Literature reviews in IS research: what can be learned from the past and other fields? Commun Assoc Inf Syst 41:759\u2013774. https:\/\/doi.org\/10.17705\/1CAIS.04130","journal-title":"Commun Assoc Inf Syst"},{"key":"#cr-split#-409_CR19.1","doi-asserted-by":"crossref","unstructured":"Panou M, Bekiaris E, Robledo MG (2007) Towards an accessible Europe. In: Stephanidis C","DOI":"10.1007\/978-3-540-73281-5_56"},{"key":"#cr-split#-409_CR19.2","unstructured":"(ed) 4th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2007. Springer Berlin, Heidelberg, Beijing, China, pp 527-535"},{"key":"409_CR20","doi-asserted-by":"publisher","first-page":"58","DOI":"10.1016\/j.scico.2013.04.005","volume":"86","author":"R Mi\u00f1\u00f3n","year":"2014","unstructured":"Mi\u00f1\u00f3n R, Moreno L, Mart\u00ednez P, Abascal J (2014) An approach to the integration of accessibility requirements into a user interface development method. Sci Comput Program 86:58\u201373. https:\/\/doi.org\/10.1016\/j.scico.2013.04.005","journal-title":"Sci Comput Program"},{"key":"409_CR21","unstructured":"W3C (2018) How to Meet WCAG 2.0 (Quick Reference). https:\/\/www.w3.org\/WAI\/WCAG21\/quickref\/. Accessed 13 Aug 2020"},{"key":"409_CR22","doi-asserted-by":"publisher","first-page":"201","DOI":"10.12720\/joams.4.3.201-210","volume":"4","author":"Y Akg\u00fcl","year":"2016","unstructured":"Akg\u00fcl Y, Vatansever K (2016) Web accessibility evaluation of government websites for people with disabilities in Turkey. J Adv Manag Sci 4:201\u2013210. https:\/\/doi.org\/10.12720\/joams.4.3.201-210","journal-title":"J Adv Manag Sci"},{"key":"409_CR23","unstructured":"Kuzma J, Yen D, Oestreicher K (2009) Global e-government Web Accessibility\u202f: An Empirical Examination of EU, Asian and African Sites. In: Second International Conference on Information and Communication Technology and Accessibility. Hammamet, Tunisia, pp 83\u201390"},{"key":"409_CR24","doi-asserted-by":"publisher","first-page":"697","DOI":"10.1080\/00140139.2017.1405080","volume":"61","author":"S Schmutz","year":"2018","unstructured":"Schmutz S, Sonderegger A, Sauer J (2018) Effects of accessible website design on nondisabled users: age and device as moderating factors. Ergonomics 61:697\u2013709. https:\/\/doi.org\/10.1080\/00140139.2017.1405080","journal-title":"Ergonomics"},{"key":"409_CR25","doi-asserted-by":"publisher","unstructured":"Teixeira P, Alves J, Teixeira L, Eus\u00e9bio M (2021) Methodological Approach for the Conceptualization of an Information System for Accessible Tourism. In: Oliveira M, Costa C (eds) European Conference on Research Methodology for Business and Management Studies. Kidmore End: Academic Conferences International Limited. https:\/\/doi.org\/10.34190\/ERM.21.042","DOI":"10.34190\/ERM.21.042"},{"key":"409_CR26","doi-asserted-by":"publisher","first-page":"229","DOI":"10.1016\/j.im.2013.04.001","volume":"50","author":"E Michopoulou","year":"2013","unstructured":"Michopoulou E, Buhalis D (2013) Information provision for challenging markets: the case of the accessibility requiring market in the context of tourism. Inf Manag 50:229\u2013239. https:\/\/doi.org\/10.1016\/j.im.2013.04.001","journal-title":"Inf Manag"},{"key":"409_CR27","unstructured":"Waschke S (2004) Labeling im Barrierefreien Tourismus in Deutschland \u2013 Vergleichende Analyse auf Basis Europ\u00e4ischer Beispiele. Universit\u00e4t L\u00fcneburg"},{"key":"409_CR28","doi-asserted-by":"publisher","first-page":"199","DOI":"10.1080\/10400435.2017.1414086","volume":"31","author":"S Kurt","year":"2019","unstructured":"Kurt S (2019) Moving toward a universally accessible web: Web accessibility and education. Assist Technol 31:199\u2013208. https:\/\/doi.org\/10.1080\/10400435.2017.1414086","journal-title":"Assist Technol"},{"key":"409_CR29","doi-asserted-by":"publisher","first-page":"771","DOI":"10.1007\/s10209-020-00788-7","volume":"21","author":"N Alajarmeh","year":"2022","unstructured":"Alajarmeh N (2022) Evaluating the accessibility of public health websites: an exploratory cross-country study. Univers Access Inf Soc 21:771\u2013789. https:\/\/doi.org\/10.1007\/s10209-020-00788-7","journal-title":"Univers Access Inf Soc"},{"key":"409_CR30","doi-asserted-by":"crossref","unstructured":"Oliveira AC, da Silva LF, Eler MM, Freire AP (2020) Do Brazilian Federal Agencies Specify Accessibility Requirements for the Development of their Mobile Apps? In: XVI Brazilian Symposium on Information Systems. ACM, New York, NY, USA, pp 1\u20138","DOI":"10.1145\/3411564.3411643"},{"key":"409_CR31","doi-asserted-by":"publisher","first-page":"67","DOI":"10.2478\/quageo-2019-0014","volume":"38","author":"A Ko\u0142odziejczak","year":"2019","unstructured":"Ko\u0142odziejczak A (2019) Information as a factor of the development of accessible tourism for people with disabilities. Quaest Geogr 38:67\u201373. https:\/\/doi.org\/10.2478\/quageo-2019-0014","journal-title":"Quaest Geogr"},{"key":"409_CR32","doi-asserted-by":"publisher","first-page":"140","DOI":"10.1080\/15022250.2018.1478325","volume":"19","author":"T Dom\u00ednguez Vila","year":"2018","unstructured":"Dom\u00ednguez Vila T, Al\u00e9n Gonz\u00e1lez E, Darcy S (2018) Accessible tourism online resources: a Northern European perspective. Scand J Hosp Tour 19:140\u2013156. https:\/\/doi.org\/10.1080\/15022250.2018.1478325","journal-title":"Scand J Hosp Tour"},{"key":"409_CR33","doi-asserted-by":"publisher","first-page":"73","DOI":"10.1016\/j.indmarman.2016.03.011","volume":"56","author":"CF Breidbach","year":"2016","unstructured":"Breidbach CF, Maglio PP (2016) Technology-enabled value co-creation: an empirical analysis of actors, resources, and practices. Ind Mark Manag 56:73\u201385. https:\/\/doi.org\/10.1016\/j.indmarman.2016.03.011","journal-title":"Ind Mark Manag"},{"key":"409_CR34","doi-asserted-by":"publisher","first-page":"1115","DOI":"10.1016\/j.tourman.2010.09.016","volume":"32","author":"S Lee","year":"2011","unstructured":"Lee S, Jeon S, Kim D (2011) The impact of tour quality and tourist satisfaction on tourist loyalty: the case of Chinese tourists in Korea. Tour Manag 32:1115\u20131124. https:\/\/doi.org\/10.1016\/j.tourman.2010.09.016","journal-title":"Tour Manag"},{"key":"409_CR35","doi-asserted-by":"publisher","first-page":"181","DOI":"10.1007\/978-0-387-35511-5_14","volume-title":"Home informatics and telematics","author":"A Monk","year":"2000","unstructured":"Monk A (2000) User-centred design the home use challenge. In: Sloane A, van Rijn F (eds) Home informatics and telematics. Springer, Berlin, pp 181\u2013190"},{"key":"409_CR36","doi-asserted-by":"publisher","first-page":"357","DOI":"10.1080\/24750158.2020.1760506","volume":"69","author":"EJ Luca","year":"2020","unstructured":"Luca EJ, Ulyannikova Y (2020) Towards a user-centred systematic review service: the transformative power of service design thinking. J Aust Libr Inf Assoc 69:357\u2013374. https:\/\/doi.org\/10.1080\/24750158.2020.1760506","journal-title":"J Aust Libr Inf Assoc"},{"key":"409_CR37","doi-asserted-by":"publisher","first-page":"10507","DOI":"10.3390\/su122410507","volume":"12","author":"YMD La Fuente-Robles","year":"2020","unstructured":"La Fuente-Robles YMD, de Mu\u00f1oz-Dios MD, Mudarra-Fern\u00e1ndez AB, Ricoy-Cano AJ (2020) Understanding stakeholder attitudes, needs and trends in accessible tourism: a systematic review of qualitative studies. Sustainability 12:10507. https:\/\/doi.org\/10.3390\/su122410507","journal-title":"Sustainability"},{"key":"409_CR38","doi-asserted-by":"publisher","first-page":"539","DOI":"10.1108\/IJCHM-09-2016-0491","volume":"30","author":"K Boxall","year":"2018","unstructured":"Boxall K, Nyanjom J, Slaven J (2018) Disability, hospitality and the new sharing economy. Int J Contemp Hosp Manag 30:539\u2013556. https:\/\/doi.org\/10.1108\/IJCHM-09-2016-0491","journal-title":"Int J Contemp Hosp Manag"},{"key":"409_CR39","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/2735399.2735408","volume":"40","author":"R Jain","year":"2015","unstructured":"Jain R, Suman U (2015) A systematic literature review on global software development life cycle. ACM SIGSOFT Softw Eng Notes 40:1\u201314. https:\/\/doi.org\/10.1145\/2735399.2735408","journal-title":"ACM SIGSOFT Softw Eng Notes"},{"key":"409_CR40","doi-asserted-by":"publisher","first-page":"467","DOI":"10.1080\/17483107.2018.1470264","volume":"13","author":"L de Witte","year":"2018","unstructured":"de Witte L, Steel E, Gupta S et al (2018) Assistive technology provision: towards an international framework for assuring availability and accessibility of affordable high-quality assistive technology. Disabil Rehabil Assist Technol 13:467\u2013472. https:\/\/doi.org\/10.1080\/17483107.2018.1470264","journal-title":"Disabil Rehabil Assist Technol"},{"key":"409_CR41","unstructured":"eastin (2022) European Assistive Technology Information Network. http:\/\/www.eastin.eu\/pt-pt\/searches\/products\/index. Accessed 24 Nov 2022"},{"key":"409_CR42","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1300\/J115v10n03_01","volume":"10","author":"NW Clemmons","year":"1991","unstructured":"Clemmons NW (1991) Abledata. Med Ref Serv Q 10:1\u201315. https:\/\/doi.org\/10.1300\/J115v10n03_01","journal-title":"Med Ref Serv Q"},{"key":"409_CR43","unstructured":"NED (2019) Australia\u2019s National Equipment Database. https:\/\/askned.com.au\/?gclid=Cj0KCQiA-oqdBhDfARIsAO0TrGFo-Gjbq6C3OLEibqr0G40KOIty848YQFzZ1HD8NA-0HCa8WUydfzYaAnmVEALw_wcB. Accessed 25 Nov 2022"},{"key":"409_CR44","unstructured":"European Union (2019) European Accessibility Act (Directive 2019\/882)"},{"key":"409_CR45","doi-asserted-by":"publisher","DOI":"10.1002\/9780470754887","volume-title":"Systematic reviews in the social sciences: a practical guide","author":"M Petticrew","year":"2006","unstructured":"Petticrew M, Roberts H (2006) Systematic reviews in the social sciences: a practical guide. Blackwell Publishing Ltd, Oxford"},{"key":"409_CR46","unstructured":"Lazar J (2002) Integrating accessibility into the information systems curriculum. In: Proceedings of the International Association for Computer Information Systems. pp 373\u2013379"},{"key":"409_CR47","doi-asserted-by":"crossref","unstructured":"Delgado-Quesada G, Porras-Fernandez J, Araya-Orozco K, Chacon-Rivas M (2019) Good Practices in Usability Testing on People with Disabilities. In: Le\u00f3n M, Bringas J, Rivas M, Rodr\u00edguez F (eds) International Conference on Inclusive Technologies and Education, CONTIE 2019. IEEE, pp 187\u2013190","DOI":"10.1109\/CONTIE49246.2019.00043"},{"key":"409_CR48","doi-asserted-by":"crossref","unstructured":"Chalkia E, Bekiaris E, Madrid RI (2015) Evaluating All-Inclusive ICT with Developers, End Users and Stakeholders. In: Zhou J, Salvendy G (eds) International Conference on Human Aspects of IT for the Aged Population. Springer Cham, Los Angeles, CA, USA, pp 157\u2013165","DOI":"10.1007\/978-3-319-20892-3_16"},{"key":"409_CR49","doi-asserted-by":"publisher","first-page":"1090","DOI":"10.1016\/j.ejor.2005.07.006","volume":"173","author":"R Stockdale","year":"2006","unstructured":"Stockdale R, Standing C (2006) An interpretive approach to evaluating information systems: a content, context, process framework. Eur J Oper Res 173:1090\u20131102. https:\/\/doi.org\/10.1016\/j.ejor.2005.07.006","journal-title":"Eur J Oper Res"},{"key":"409_CR50","doi-asserted-by":"publisher","first-page":"195","DOI":"10.1016\/j.ijmedinf.2016.10.008","volume":"97","author":"A Eslami Andargoli","year":"2017","unstructured":"Eslami Andargoli A, Scheepers H, Rajendran D, Sohal A (2017) Health information systems evaluation frameworks: a systematic review. Int J Med Inform 97:195\u2013209. https:\/\/doi.org\/10.1016\/j.ijmedinf.2016.10.008","journal-title":"Int J Med Inform"},{"key":"409_CR51","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijsu.2021.105906","author":"MJ Page","year":"2021","unstructured":"Page MJ, McKenzie JE, Bossuyt PM et al (2021) The PRISMA 2020 statement: an updated guideline for reporting systematic reviews. Int J Surg. https:\/\/doi.org\/10.1016\/j.ijsu.2021.105906","journal-title":"Int J Surg"},{"key":"409_CR52","doi-asserted-by":"publisher","DOI":"10.1136\/bmj.n160","author":"MJ Page","year":"2021","unstructured":"Page MJ, Moher D, Bossuyt PM et al (2021) PRISMA 2020 explanation and elaboration: updated guidance and exemplars for reporting systematic reviews. BMJ. https:\/\/doi.org\/10.1136\/bmj.n160","journal-title":"BMJ"},{"key":"409_CR53","doi-asserted-by":"publisher","first-page":"712","DOI":"10.1080\/17483107.2019.1701103","volume":"16","author":"P Azad-Khaneghah","year":"2021","unstructured":"Azad-Khaneghah P, Neubauer N, Miguel Cruz A, Liu L (2021) Mobile health app usability and quality rating scales: a systematic review. Disabil Rehabil Assist Technol 16:712\u2013721. https:\/\/doi.org\/10.1080\/17483107.2019.1701103","journal-title":"Disabil Rehabil Assist Technol"},{"key":"409_CR54","doi-asserted-by":"publisher","first-page":"b2535","DOI":"10.1136\/bmj.b2535","volume":"339","author":"D Moher","year":"2009","unstructured":"Moher D, Liberati A, Tetzlaff J, Altman DG (2009) Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement. BMJ 339:b2535\u2013b2535. https:\/\/doi.org\/10.1136\/bmj.b2535","journal-title":"BMJ"},{"key":"409_CR55","doi-asserted-by":"publisher","first-page":"408","DOI":"10.1080\/09537287.2015.1129464","volume":"27","author":"AMT Thom\u00e9","year":"2016","unstructured":"Thom\u00e9 AMT, Scavarda LF, Scavarda AJ (2016) Conducting systematic literature review in operations management. Prod Plan Control 27:408\u2013420. https:\/\/doi.org\/10.1080\/09537287.2015.1129464","journal-title":"Prod Plan Control"},{"key":"409_CR56","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/3503508","volume":"31","author":"T Bi","year":"2022","unstructured":"Bi T, Xia X, Lo D et al (2022) Accessibility in software practice: a practitioner\u2019s perspective. ACM Trans Softw Eng Methodol 31:1\u201326. https:\/\/doi.org\/10.1145\/3503508","journal-title":"ACM Trans Softw Eng Methodol"},{"key":"409_CR57","first-page":"1","volume-title":"ICT tools and applications for accessible tourism","author":"P Teixeira","year":"2021","unstructured":"Teixeira P, Teixeira L, Eus\u00e9bio C et al (2021) The impact of ICTs on accessible tourism. In: Eus\u00e9bio C, Teixeira L, Carneiro MJ (eds) ICT tools and applications for accessible tourism. IGI Global, Hershey, pp 1\u201325"},{"key":"409_CR58","doi-asserted-by":"publisher","first-page":"392","DOI":"10.1016\/j.trpro.2018.12.113","volume":"36","author":"V Kurganov","year":"2018","unstructured":"Kurganov V, Gryaznov M, Dorofeev A (2018) Management of transportation process reliability based on an ontological model of an information system. Transp Res Procedia 36:392\u2013397. https:\/\/doi.org\/10.1016\/j.trpro.2018.12.113","journal-title":"Transp Res Procedia"},{"key":"409_CR59","doi-asserted-by":"publisher","first-page":"645","DOI":"10.1057\/ejis.2015.1","volume":"24","author":"O Hanseth","year":"2015","unstructured":"Hanseth O, Bygstad B (2015) Flexible generification: ICT standardization strategies and service innovation in health care. Eur J Inf Syst 24:645\u2013663. https:\/\/doi.org\/10.1057\/ejis.2015.1","journal-title":"Eur J Inf Syst"},{"key":"409_CR60","doi-asserted-by":"publisher","unstructured":"Teixeira L, Saavedra V, Santos BS, Ferreira C (2016) Integrating Human Factors in Information Systems Development: User Centred and Agile Development Approaches. In: Duffy, V. (eds) Digital Human Modeling: Applications in Health, Safety, Ergonomics and Risk Management. DHM 2016. Lecture Notes in Computer Science(), Springer, Cham. https:\/\/doi.org\/10.1007\/978-3-319-40247-5_35","DOI":"10.1007\/978-3-319-40247-5_35"},{"key":"409_CR61","doi-asserted-by":"publisher","first-page":"91676","DOI":"10.1109\/ACCESS.2020.2994288","volume":"8","author":"M Campoverde-Molina","year":"2020","unstructured":"Campoverde-Molina M, Lujan-Mora S, Garcia LV (2020) Empirical studies on web accessibility of educational websites: a systematic literature review. IEEE Access 8:91676\u201391700. https:\/\/doi.org\/10.1109\/ACCESS.2020.2994288","journal-title":"IEEE Access"},{"key":"409_CR62","doi-asserted-by":"publisher","first-page":"829","DOI":"10.1016\/j.tourman.2005.05.012","volume":"27","author":"Y Shi","year":"2006","unstructured":"Shi Y (2006) The accessibility of Queensland visitor information centres\u2019 websites. Tour Manag 27:829\u2013841. https:\/\/doi.org\/10.1016\/j.tourman.2005.05.012","journal-title":"Tour Manag"},{"key":"409_CR63","unstructured":"Vitols G (2010) Design guidelines of web information systems for people with disabilities. In: Mednis M (ed) Applied information and communication technologies. Proceedings of the 4th international scientific conference. LATVIA UNIVERSITY OF AGRICULTURE, JELGAVA, LATVIA, pp 242\u2013249"},{"key":"409_CR64","doi-asserted-by":"crossref","unstructured":"Rieger C, Lucr\u00e9dio D, Fortes RPM, et al (2020) A model-driven approach to cross-platform development of accessible business apps. In: Proceedings of the 35th Annual ACM Symposium on Applied Computing (SAC \u201920). ACM, New York, NY, USA, pp 984\u2013993","DOI":"10.1145\/3341105.3375765"},{"key":"409_CR65","doi-asserted-by":"publisher","first-page":"92","DOI":"10.15676\/ijeei.2012.4.1.8","volume":"4","author":"H Laksmiwati","year":"2012","unstructured":"Laksmiwati H, Akbar S (2012) Towards on e-multiple handicapped information system (EMHAS) modelling. Int J Electr Eng Informatics 4:92\u2013103. https:\/\/doi.org\/10.15676\/ijeei.2012.4.1.8","journal-title":"Int J Electr Eng Informatics"},{"key":"409_CR66","doi-asserted-by":"publisher","DOI":"10.1177\/01626434211033581","author":"N Siyam","year":"2021","unstructured":"Siyam N, Abdallah S (2021) A pilot study investigating the use of mobile technology for coordinating educational plans in inclusive settings. J Spec Educ Technol. https:\/\/doi.org\/10.1177\/01626434211033581","journal-title":"J Spec Educ Technol"},{"key":"409_CR67","doi-asserted-by":"publisher","first-page":"276","DOI":"10.1037\/prj0000201","volume":"40","author":"J Nicholson","year":"2017","unstructured":"Nicholson J, Carpenter-Song EA, Macpherson LH et al (2017) Developing the WorkingWell mobile app to promote job tenure for individuals with serious mental illnesses. Psychiatr Rehabil J 40:276\u2013282. https:\/\/doi.org\/10.1037\/prj0000201","journal-title":"Psychiatr Rehabil J"},{"key":"409_CR68","doi-asserted-by":"crossref","unstructured":"Edelberg J, Verhulsdonck G (2021) Addressing Accessibility as Advocacy: Special Needs Users in Industry Web Development Processes. In: The 39th ACM International Conference on Design of Communication. ACM, New York, NY, USA, pp 343\u2013346","DOI":"10.1145\/3472714.3473663"},{"key":"409_CR69","doi-asserted-by":"publisher","unstructured":"Cant\u00f9 N, Ducci M, Ahmetovic D, et al (2018) Mathmelodies 2: A mobile assistive application for people with visual impairments developed with react native. In: ASSETS 2018\u2014Proc 20th Int ACM SIGACCESS Conf Comput Access 453\u2013455. https:\/\/doi.org\/10.1145\/3234695.3241006","DOI":"10.1145\/3234695.3241006"},{"key":"409_CR70","doi-asserted-by":"publisher","DOI":"10.1088\/1742-6596\/1911\/1\/012009","author":"H Rattan","year":"2021","unstructured":"Rattan H, Agarwal S, Poovammal E (2021) Acceleration of web interface generation through voice commands. J Phys Conf Ser. https:\/\/doi.org\/10.1088\/1742-6596\/1911\/1\/012009","journal-title":"J Phys Conf Ser"},{"key":"409_CR71","doi-asserted-by":"publisher","first-page":"560","DOI":"10.22364\/BJMC.2020.8.4.07","volume":"8","author":"K Mackare","year":"2021","unstructured":"Mackare K, Jansone A, Mackars R (2021) E-material formatting application prototype 2.0. Balt J Mod Comput 8:560\u2013567. https:\/\/doi.org\/10.22364\/BJMC.2020.8.4.07","journal-title":"Balt J Mod Comput"},{"key":"409_CR72","doi-asserted-by":"publisher","first-page":"209","DOI":"10.1080\/10400435.2014.930076","volume":"26","author":"SA Livingstone-Lee","year":"2014","unstructured":"Livingstone-Lee SA, Skelton RW, Livingston N (2014) Transit apps for people with brain injury and other cognitive disabilities: the state of the art. Assist Technol 26:209\u2013218. https:\/\/doi.org\/10.1080\/10400435.2014.930076","journal-title":"Assist Technol"},{"key":"409_CR73","doi-asserted-by":"publisher","first-page":"560","DOI":"10.1159\/000498885","volume":"65","author":"P Joddrell","year":"2019","unstructured":"Joddrell P, Astell AJ (2019) Implementing accessibility settings in touchscreen apps for people living with dementia. Gerontology 65:560\u2013570. https:\/\/doi.org\/10.1159\/000498885","journal-title":"Gerontology"},{"key":"409_CR74","doi-asserted-by":"publisher","first-page":"1","DOI":"10.2196\/jmir.2968","volume":"16","author":"M Arnhold","year":"2014","unstructured":"Arnhold M, Quade M, Kirch W (2014) Mobile applications for diabetics: a systematic review and expert-based usability evaluation considering the special requirements of diabetes patients age 50 years or older. J Med Internet Res 16:1\u201320. https:\/\/doi.org\/10.2196\/jmir.2968","journal-title":"J Med Internet Res"},{"key":"409_CR75","doi-asserted-by":"publisher","DOI":"10.2196\/29687","author":"CLMG Petrenko","year":"2021","unstructured":"Petrenko CLMG, Kautz-Turnbull CC, Roth AR et al (2021) Initial feasibility of the \u201cFamilies moving forward connect\u201d mobile health intervention for caregivers of children with fetal alcohol spectrum disorders: Mixed method evaluation within a systematic user-centered design approach. JMIR Form Res. https:\/\/doi.org\/10.2196\/29687","journal-title":"JMIR Form Res"},{"key":"409_CR76","doi-asserted-by":"crossref","unstructured":"Mascetti S, Ducci M, Cant\u00f9 N, et al (2021) Developing Accessible Mobile Applications with Cross-Platform Development Frameworks. In: The 23rd International ACM SIGACCESS Conference on Computers and Accessibility. ACM, New York, NY, USA, pp 1\u20135","DOI":"10.1145\/3441852.3476469"},{"key":"409_CR77","doi-asserted-by":"crossref","unstructured":"Ghidini E, Almeida WDL, Manssour IH, Silveira MS (2016) Developing Apps for Visually Impaired People: Lessons Learned from Practice. In: 49th Hawaii International Conference on System Sciences (HICSS). IEEE, Hawaii, USA, pp 5691\u20135700","DOI":"10.1109\/HICSS.2016.704"},{"key":"409_CR78","doi-asserted-by":"publisher","first-page":"109","DOI":"10.1177\/0162643419882423","volume":"35","author":"A Carreon","year":"2020","unstructured":"Carreon A, Smith SJ, Rowland A (2020) Augmented reality: creating and implementing digital classroom supports. J Spec Educ Technol 35:109\u2013115. https:\/\/doi.org\/10.1177\/0162643419882423","journal-title":"J Spec Educ Technol"},{"key":"409_CR79","doi-asserted-by":"crossref","unstructured":"Ponciano V, Miguel Pires I, Reinaldo Ribeiro F, Garcia NM (2021) Mobile application for Inclusive Tourism. In: Rocha \u00c1, Gon\u00e7alves R, Pe\u00f1alvo F, Martins J (eds) 16th Iberian Conference on Information Systems and Technologies (CISTI). IEEE, Chaves, Portugal","DOI":"10.23919\/CISTI52073.2021.9476276"},{"key":"409_CR80","unstructured":"Patil P, Deshmukh S (2019) Memory Aid Device for Alzheimer\u2019s Patient. In: 25th International Conference On Computing, Communication, Control And Automation (ICCUBEA). IEEE, Pune, India"},{"key":"409_CR81","doi-asserted-by":"crossref","unstructured":"Correa De Lima A, Cruz N, Daniele Cavalheiro M, et al (2018) Accesseducation: Educational platform based on CCI principles and web accessibility. In: 13th Latin American Conference on Learning Technologies, LACLO 2018. Sao Paulo, Brazil, pp 277\u2013283","DOI":"10.1109\/LACLO.2018.00057"},{"key":"409_CR82","doi-asserted-by":"publisher","first-page":"i","DOI":"10.1002\/j.2333-8504.2004.tb01952.x","volume":"2004","author":"EG Hansen","year":"2004","unstructured":"Hansen EG, Forer DC, Lee MJ (2004) Toward accessible computer-based tests: prototypes for visual and other disabilities. ETS Res Rep Ser 2004:i\u201310. https:\/\/doi.org\/10.1002\/j.2333-8504.2004.tb01952.x","journal-title":"ETS Res Rep Ser"},{"key":"409_CR83","doi-asserted-by":"publisher","unstructured":"Lee A, Lai KW, Hung FT, et al (2004) Synaesthesia: Multimodal modular edutainment platform development. In: Proc\u20142004 Int Conf Cyberworlds, CW 2004 335\u2013342. https:\/\/doi.org\/10.1109\/cw.2004.60","DOI":"10.1109\/cw.2004.60"},{"key":"409_CR84","doi-asserted-by":"publisher","DOI":"10.2196\/mhealth.9931","author":"D Yu","year":"2019","unstructured":"Yu D, Parmanto B, Dicianno B (2019) An mhealth app for users with dexterity impairments: accessibility study. JMIR mHealth uHealth. https:\/\/doi.org\/10.2196\/mhealth.9931","journal-title":"JMIR mHealth uHealth"},{"key":"409_CR85","doi-asserted-by":"publisher","DOI":"10.3390\/ijerph16040620","author":"D Mayordomo-Mart\u00ednez","year":"2019","unstructured":"Mayordomo-Mart\u00ednez D, Carrillo-De-Gea JM, Garc\u00eda-Mateos G et al (2019) Sustainable accessibility: a mobile app for helping people with disabilities to search accessible shops. Int J Environ Res Public Health. https:\/\/doi.org\/10.3390\/ijerph16040620","journal-title":"Int J Environ Res Public Health"},{"key":"409_CR86","doi-asserted-by":"crossref","unstructured":"Shamsujjoha M, Grundy J, Li L, et al (2021) Human-Centric Issues in eHealth App Development and Usage: A Preliminary Assessment. In: 2021 IEEE International Conference on Software Analysis, Evolution and Reengineering (SANER). IEEE, pp 506\u2013510","DOI":"10.1109\/SANER50967.2021.00055"},{"key":"409_CR87","doi-asserted-by":"publisher","first-page":"809","DOI":"10.1007\/s10209-016-0510-z","volume":"16","author":"J Chakraborty","year":"2017","unstructured":"Chakraborty J, Chakraborty S, Dehlinger J, Hritz J (2017) Designing video games for the blind: results of an empirical study. Univers Access Inf Soc 16:809\u2013818. https:\/\/doi.org\/10.1007\/s10209-016-0510-z","journal-title":"Univers Access Inf Soc"},{"key":"409_CR88","doi-asserted-by":"publisher","DOI":"10.2196\/19880","author":"E Frost","year":"2020","unstructured":"Frost E, Porat T, Malhotra P, Picinali L (2020) A novel auditory-cognitive training app for delaying or preventing the onset of dementia: participatory design with stakeholders. JMIR Hum Factors. https:\/\/doi.org\/10.2196\/19880","journal-title":"JMIR Hum Factors"},{"key":"409_CR89","doi-asserted-by":"publisher","first-page":"189","DOI":"10.1108\/JTF-04-2015-0015","volume":"1","author":"A Zajadacz","year":"2015","unstructured":"Zajadacz A (2015) Evolution of models of disability as a basis for further policy changes in accessible tourism. J Tour Futur 1:189\u2013202. https:\/\/doi.org\/10.1108\/JTF-04-2015-0015","journal-title":"J Tour Futur"},{"key":"409_CR90","volume-title":"Human computer interaction","author":"A Dix","year":"2004","unstructured":"Dix A, Finley J, Abowd G, Russell B (2004) Human computer interaction, 3rd edn. Pearson Education, Harlow","edition":"3"},{"key":"409_CR91","doi-asserted-by":"crossref","unstructured":"Harrison C, Petrie H (2007) Severity of usability and accessibility problems in eCommerce and eGovernment websites. In: Bryan-Kinns N, Blandford A, Curzon P, Nigay L (eds) 20th Annual Conference of the British-HCI-Group. Springer, London, pp 255\u2013262","DOI":"10.1007\/978-1-84628-664-3_19"},{"key":"409_CR92","doi-asserted-by":"publisher","first-page":"1","DOI":"10.2196\/28020","volume":"8","author":"VRDM Herbuela","year":"2021","unstructured":"Herbuela VRDM, Karita T, Furukawa Y et al (2021) Integrating behavior of children with profound intellectual, multiple, or severe motor disabilities with location and environment data sensors for independent communication and mobility: app development and pilot testing. JMIR Rehabil Assist Technol 8:1\u201317. https:\/\/doi.org\/10.2196\/28020","journal-title":"JMIR Rehabil Assist Technol"},{"key":"409_CR93","doi-asserted-by":"publisher","DOI":"10.1016\/j.invent.2021.100371","volume":"24","author":"K van Kessel","year":"2021","unstructured":"van Kessel K, Babbage DR, Kersten P et al (2021) Design considerations for a multiple sclerosis fatigue mobile app MS Energize: a pragmatic iterative approach using usability testing and resonance checks. Internet Interv 24:100371. https:\/\/doi.org\/10.1016\/j.invent.2021.100371","journal-title":"Internet Interv"},{"key":"409_CR94","doi-asserted-by":"publisher","first-page":"420","DOI":"10.1007\/978-3-540-73279-2_47","volume-title":"Universal acess in human computer interaction. Coping with diversity","author":"CM Law","year":"2007","unstructured":"Law CM, McKay E (2007) Taking account of the needs of software developers\/programmers in universal access evaluations. In: Stephanidis C (ed) Universal acess in human computer interaction. Coping with diversity. Springer, Berlin, pp 420\u2013427"},{"key":"409_CR95","doi-asserted-by":"publisher","unstructured":"Yamagata C, Coppola JF, Kowtko M, Joyce S (2013) Mobile app development and usability research to help dementia and Alzheimer patients. In: 9th Annu Conf Long Isl Syst Appl Technol LISAT 2013 1\u20136. https:\/\/doi.org\/10.1109\/LISAT.2013.6578252","DOI":"10.1109\/LISAT.2013.6578252"},{"key":"409_CR96","doi-asserted-by":"publisher","first-page":"9","DOI":"10.1145\/2007052.2007055","volume":"2011","author":"JS Manhas","year":"2011","unstructured":"Manhas JS (2011) Educational web sites accessibility design model. Proc Int Conf Adv Comput Artif Intell ACAI 2011:9\u201312. https:\/\/doi.org\/10.1145\/2007052.2007055","journal-title":"Proc Int Conf Adv Comput Artif Intell ACAI"},{"key":"409_CR97","doi-asserted-by":"publisher","first-page":"85","DOI":"10.1080\/10400435.2016.1211201","volume":"29","author":"M Jones","year":"2017","unstructured":"Jones M, Mueller J, Morris J (2017) App factory: a flexible approach to rehabilitation engineering in an era of rapid technology advancement. Assist Technol 29:85\u201390. https:\/\/doi.org\/10.1080\/10400435.2016.1211201","journal-title":"Assist Technol"},{"key":"#cr-split#-409_CR98.1","doi-asserted-by":"crossref","unstructured":"Mascetti S, Leontini G, Bernareggi C, Ahmetovic D (2019) Wordmelodies: Supporting children with visual impairment in learning literacy. In: New York, NY U","DOI":"10.1145\/3308561.3354587"},{"key":"#cr-split#-409_CR98.2","unstructured":"(ed) ASSETS 2019 - 21st International ACM SIGACCESS Conference on Computers and Accessibility. ACM, pp 642-644"}],"container-title":["Requirements Engineering"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s00766-023-00409-8.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s00766-023-00409-8\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s00766-023-00409-8.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,5,31]],"date-time":"2024-05-31T18:33:42Z","timestamp":1717180422000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s00766-023-00409-8"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,1,27]]},"references-count":100,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2024,6]]}},"alternative-id":["409"],"URL":"https:\/\/doi.org\/10.1007\/s00766-023-00409-8","relation":{},"ISSN":["0947-3602","1432-010X"],"issn-type":[{"value":"0947-3602","type":"print"},{"value":"1432-010X","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024,1,27]]},"assertion":[{"value":"14 February 2023","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"15 December 2023","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"27 January 2024","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"The authors have no conflicts of interest to disclose.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of interest"}}]}}