{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,28]],"date-time":"2026-04-28T22:32:49Z","timestamp":1777415569078,"version":"3.51.4"},"reference-count":41,"publisher":"Springer Science and Business Media LLC","issue":"3","license":[{"start":{"date-parts":[[2011,4,11]],"date-time":"2011-04-11T00:00:00Z","timestamp":1302480000000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Cogn Tech Work"],"published-print":{"date-parts":[[2011,9]]},"DOI":"10.1007\/s10111-011-0174-7","type":"journal-article","created":{"date-parts":[[2011,4,10]],"date-time":"2011-04-10T20:12:53Z","timestamp":1302466373000},"page":"189-202","source":"Crossref","is-referenced-by-count":55,"title":["Resilience is not control: healthcare, crisis management, and ICT"],"prefix":"10.1007","volume":"13","author":[{"given":"Christopher","family":"Nemeth","sequence":"first","affiliation":[]},{"given":"Robert L.","family":"Wears","sequence":"additional","affiliation":[]},{"given":"Sachin","family":"Patel","sequence":"additional","affiliation":[]},{"given":"Greg","family":"Rosen","sequence":"additional","affiliation":[]},{"given":"Richard","family":"Cook","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2011,4,11]]},"reference":[{"issue":"2","key":"174_CR1","doi-asserted-by":"crossref","first-page":"104","DOI":"10.1197\/jamia.M1471","volume":"11","author":"J Ash","year":"2004","unstructured":"Ash J, Berg M, Coiera E (2004) Some unintended consequences of information technology in health care: The nature of patient care information system-related errors. J Am Med Inform Assoc 11(2):104\u2013112","journal-title":"J Am Med Inform Assoc"},{"key":"174_CR100","doi-asserted-by":"crossref","unstructured":"Bryant W, Greenfield JR, Chisholm DJ, Campbell LV (2006) Diabetes guidelines: Easier to preach than to practise? Med J Aust 185(6):301\u2013302","DOI":"10.5694\/j.1326-5377.2006.tb00583.x"},{"key":"174_CR2","doi-asserted-by":"crossref","first-page":"1218","DOI":"10.2337\/diacare.27.5.1218","volume":"27","author":"JA Cramer","year":"2004","unstructured":"Cramer JA (2004) A systematic review of adherence with medications for diabetes. Diabetes Care 27:1218\u20131224","journal-title":"Diabetes Care"},{"key":"174_CR3","volume-title":"Expertise in context: human and machine","year":"1997","unstructured":"Feltovich PJ, Ford KM, Hoffman RR (eds) (1997) Expertise in context: human and machine. MIT Press, Cambridge"},{"key":"174_CR4","doi-asserted-by":"crossref","unstructured":"Fu L, Salvendy G, Turley L (1998) Who finds what in usability evaluation. In: Proceedings of the human factors and ergonomics society 42nd annual meeting. Human Factors and Ergonomics Society, Santa Monica pp 1341\u20131345","DOI":"10.1177\/154193129804201903"},{"issue":"6","key":"174_CR5","doi-asserted-by":"crossref","first-page":"587","DOI":"10.1016\/S1262-3636(07)70073-3","volume":"29","author":"B Guerci","year":"2003","unstructured":"Guerci B, Drouin P, Grang\u00e9 V, Bougn\u00e8res P, Fontaine P, Kerlan V, Passa P, Thivolet CH, Vialettes B, Charbonnel B (2003) Self-monitoring of blood glucose significantly improves metabolic control in patients with type 2 diabetes mellitus: the Auto-Surveillance Intervention Active (ASIA) study. Diabetes Metab 29(6):587\u2013594","journal-title":"Diabetes Metab"},{"issue":"2","key":"174_CR6","doi-asserted-by":"crossref","first-page":"254","DOI":"10.1518\/001872098779480442","volume":"40","author":"R Hoffmann","year":"1998","unstructured":"Hoffmann R, Crandall B, Shadbolt N (1998) Use of the critical decision method to elicit expert knowledge: a case study in cognitive task analysis methodology. Hum Factors 40(2):254\u2013276","journal-title":"Hum Factors"},{"key":"174_CR7","volume-title":"Resilience engineering: concepts and precepts","year":"2006","unstructured":"Hollnagel E, Woods D, Leveson N (eds) (2006) Resilience engineering: concepts and precepts. Ashgate Publishing, Aldershot"},{"key":"174_CR8","volume-title":"Remaining sensitive to the possibility of failure. Resilience engineering perspectives. 1","year":"2008","unstructured":"Hollnagel E, Nemeth C, Dekker S (eds) (2008) Remaining sensitive to the possibility of failure. Resilience engineering perspectives. 1. Ashgate Publishing, Aldershot"},{"key":"174_CR9","unstructured":"Hutchins E (2002) Cognitive artifacts. Retrieved on 7 July 2002 from the MIT COGNET Web Site: http:\/\/cognet.mit.edu\/MITECS\/Entry\/hutchins"},{"key":"174_CR10","doi-asserted-by":"crossref","unstructured":"Klein H (2008) Adaptation at the edge: when the system is complex, the stakes high, and the operator novice. In: Nemeth C, Symposium on adaptation to change and uncertainty. Human Factors and Ergonomics Society annual meeting, New York","DOI":"10.1177\/154193120805200424"},{"issue":"3","key":"174_CR11","doi-asserted-by":"crossref","first-page":"462","DOI":"10.1109\/21.31053","volume":"19","author":"G Klein","year":"1989","unstructured":"Klein G, Calderwood R, MacGregor D (1989) Critical decision method for eliciting knowledge. IEEE Trans Sys Man Cybern 19(3):462\u2013472","journal-title":"IEEE Trans Sys Man Cybern"},{"key":"174_CR12","first-page":"91","volume":"6","author":"G Klein","year":"2004","unstructured":"Klein G, Woods DD, Bradshaw JM, Hoffman RR, Feltovich PJ (2004) Ten challenges for making automation a \u201cteam player\u201d in joint human-agent activity. IEEE Computer 6:91\u201395","journal-title":"IEEE Computer"},{"issue":"3","key":"174_CR13","doi-asserted-by":"crossref","first-page":"135","DOI":"10.1001\/archfami.5.3.135","volume":"5","author":"JC Konen","year":"1996","unstructured":"Konen JC, Curtis LG, Summerson JH (1996) Symptoms and complications of adult diabetic patients in a family practice. Arch Fam Med 5(3):135\u2013145","journal-title":"Arch Fam Med"},{"key":"174_CR14","doi-asserted-by":"crossref","unstructured":"Morisky DE, Kominski GF, Afifi AA, and Kotlerman JB (2008) The Effects of a disease management program on self-reported health behaviors and health outcomes: evidence From the \u201cFlorida: a healthy state (FAHS)\u201d medicaid program. Health Educ Behav Online","DOI":"10.1177\/1090198107311279"},{"key":"174_CR101","doi-asserted-by":"crossref","unstructured":"Nemeth C (2003) The master schedule: how cognitive artifacts affect distributed cognition in acute care. Dissertation Abstracts International 64\/08, 3990, (UMI No. AAT 3101124)","DOI":"10.1037\/e577042012-028"},{"key":"174_CR15","doi-asserted-by":"crossref","DOI":"10.1201\/9780203643662","volume-title":"Human factors methods for design","author":"C Nemeth","year":"2004","unstructured":"Nemeth C (2004) Human factors methods for design. Taylor and Francis\/CRC Press, Boca Raton"},{"key":"174_CR16","doi-asserted-by":"crossref","unstructured":"Nemeth C (2007) Healthcare groups at work: Further lessons from research into large scale coordination. In: Nemeth C (ed) Second special issue on large scale coordination. Cogn Technol Work 9(3):127\u2013130","DOI":"10.1007\/s10111-006-0061-9"},{"key":"174_CR17","doi-asserted-by":"crossref","unstructured":"Nemeth C, Klein G (2011) The naturalistic decision making perspective. In: Cochran JJ (ed). Wiley encyclopedia of operations research and management science. John Wiley and Sons, New York","DOI":"10.1002\/9780470400531.eorms0410"},{"key":"174_CR18","first-page":"245","volume-title":"Improving healthcare team communication: building on lessons from aviation and aerospace","author":"C Nemeth","year":"2008","unstructured":"Nemeth C, Wears R (2008) An agenda for healthcare team communication research. In: Nemeth C (ed) Improving healthcare team communication: building on lessons from aviation and aerospace. Ashgate Publishing, Aldershot, pp 245\u2013250"},{"key":"174_CR19","doi-asserted-by":"crossref","unstructured":"Nemeth C, Cook R, Woods D (2004) The messy details: insights from technical work in healthcare. In: Nemeth C, Cook R, Woods D (eds). Special issue on studies in healthcare technical work. IEEE Trans syst Man and Cybern-part A. 34:6 pp 689\u2013992","DOI":"10.1109\/TSMCA.2004.836802"},{"key":"174_CR20","doi-asserted-by":"crossref","unstructured":"Nemeth C, O\u2019Connor M, Klock PA, and Cook RI (2006) Discovering healthcare cognition: the use of cognitive artifacts to reveal cognitive work. In: Lipshitz R (ed) Special issue on naturalistic decision making. Organ Stud 27(7):1011\u20131035","DOI":"10.1177\/0170840606065708"},{"key":"174_CR21","unstructured":"Nemeth C, Walter J, Wears R, Cook RI (2008a) The path to resilience in ambulatory care. Agency for healthcare research and quality annual meeting, Bethesda, MD"},{"key":"174_CR22","unstructured":"Nemeth C, Wears R, Woods D, Hollnagel E, and Cook R (2008b) Minding the gaps: creating resilience in healthcare. In: Henriksen K, Battles JB, Keyes MA, Grady ML (eds) Advances in patient safety: new directions and alternative approaches. 3. Performance and tools. AHRQ publication no. 08-0034-3. Rockville, MD: agency for healthcare research and quality. pp 259\u2013271"},{"key":"174_CR23","volume-title":"Human problem solving","author":"A Newell","year":"1972","unstructured":"Newell A, Simon HA (1972) Human problem solving. Prentice Hall, Englewood Cliffs"},{"key":"174_CR24","doi-asserted-by":"crossref","DOI":"10.1145\/259963.260531","volume-title":"Usability inspection methods","author":"J Nielsen","year":"1994","unstructured":"Nielsen J, Mack RL (1994) Usability inspection methods. Wiley, New York"},{"issue":"7","key":"174_CR25","doi-asserted-by":"crossref","first-page":"1159","DOI":"10.2337\/diacare.25.7.1159","volume":"25","author":"S Norris","year":"2002","unstructured":"Norris S, Lau J, Smith S, Schmid C, Engelgau M (2002) Self-management education for adults with Type 2 diabetes: a meta-analysis of the effect on glycemic control. Diabetes Care 25(7):1159\u20131172","journal-title":"Diabetes Care"},{"key":"174_CR26","unstructured":"Patterson E, Cook R, Woods D, Render M Gaps and resilience. In: Bogner M (ed) Human error in medicine. 2nd edn. Lawrence Erlbaum, Hillsdale, NJ (in press)"},{"key":"174_CR27","volume-title":"Qualitative research and evaluation methods","author":"M Patton","year":"2002","unstructured":"Patton M (2002) Qualitative research and evaluation methods, 3rd edn. Sage Publications, Thousand Oaks","edition":"3"},{"key":"174_CR28","volume-title":"Resilience engineering perspectives, volume 2: preparation and restoration","author":"S Perry","year":"2009","unstructured":"Perry S, Wears R (2009) Notes from the underground. In: Nemeth C, Hollnagel E, Dekker S (eds) Resilience engineering perspectives, volume 2: preparation and restoration. Ashgate Publishing, Aldershot"},{"key":"174_CR29","volume-title":"Cogntive task analysis","author":"S Potter","year":"1998","unstructured":"Potter S, Roth E, Woods D, Elm C (1998) Bootstrapping multiple converging cognitive analysis techniques for system design. In: Van Schraagen JM, Chipman F, Schalin V (eds) Cogntive task analysis. Lawrence Erlbaum, Hillsdale"},{"key":"174_CR30","volume-title":"Cognitive systems engineering","author":"J Rasmussen","year":"1994","unstructured":"Rasmussen J, Pjetersen AM, Goodstein LP (1994) Cognitive systems engineering. Wiley, New York"},{"key":"174_CR31","volume-title":"Building a better delivery system: a new engineering\/health care partnership","year":"2005","unstructured":"Reid PR, Compton WD, Grossman JH, Fanjiang G (eds) (2005) Building a better delivery system: a new engineering\/health care partnership. The National Academies Press, Washington"},{"key":"174_CR32","volume-title":"Handbook of usability testing","author":"J Rubin","year":"1994","unstructured":"Rubin J (1994) Handbook of usability testing. Wiley, New York"},{"key":"174_CR102","doi-asserted-by":"crossref","unstructured":"Thompson LK, Hickson JCL, Burns CM (2003) A work domain analysis for diabetes management. Human Factors and Ergonomics Society Annual Meeting. Denver. pp 1516\u20131520","DOI":"10.1177\/154193120304701231"},{"key":"174_CR33","first-page":"101","volume-title":"Cognitive task analysis","author":"K Vicente","year":"2000","unstructured":"Vicente K (2000) Work domain analysis and task analysis: a difference that matters. In: Schragen JM, Chipman SF, Shalin VL (eds) Cognitive task analysis. Lawrence Erlbaum Associates, Mahwah, pp 101\u2013118"},{"key":"174_CR34","first-page":"193","volume-title":"Resilience engineering perspectives 1. Remaining sensitive to the possibility of failure","author":"R Wears","year":"2008","unstructured":"Wears R, Perry S, Anders S, Woods D (2008) Resilience in the emergency department. In: Hollnagel E, Nemeth C, Dekker S (eds) Resilience engineering perspectives 1. Remaining sensitive to the possibility of failure. Ashgate Publishing, Aldershot, pp 193\u2013210"},{"key":"174_CR103","unstructured":"Weick KE (2001) Tool retention and fatalities in wildland fire settings: conceptualizing the naturalistic. In: Salas, E, Klein G (eds) Linking expertise and naturalistic decision making. Lawrence Erlbaum Associates, Mahwah, New Jersey, pp 321\u2013336"},{"issue":"2","key":"174_CR35","doi-asserted-by":"crossref","first-page":"70","DOI":"10.1055\/s-2007-984379","volume":"220","author":"H Weyhreter","year":"2008","unstructured":"Weyhreter H, Holl RW, Beerstecher AM, Borsch M (2008) Additional treatment supporting standard care for children and adolescents with diabetes mellitus Type I\u2014indication, acceptance and outcome: results from a multi-centre observational study. Klin Padiatr 220(2):70\u201376","journal-title":"Klin Padiatr"},{"key":"174_CR36","first-page":"228","volume-title":"Decision making in action: models and methods","author":"DD Woods","year":"2003","unstructured":"Woods DD (2003) Process tracing methods for the study of cognition outside the experimental psychology laboratory. In: Klein G, Calderwood R, Orasanu J (eds) Decision making in action: models and methods. Ablex, Norwood, pp 228\u2013251"},{"issue":"2","key":"174_CR37","doi-asserted-by":"crossref","first-page":"137","DOI":"10.1007\/s101110200012","volume":"4","author":"D Woods","year":"2002","unstructured":"Woods D, Cook RI (2002) Nine steps to move forward from error. Cogn Technol Work 4(2):137\u2013144","journal-title":"Cogn Technol Work"}],"container-title":["Cognition, Technology &amp; Work"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10111-011-0174-7.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10111-011-0174-7\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10111-011-0174-7","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,6,18]],"date-time":"2020-06-18T04:07:56Z","timestamp":1592453276000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10111-011-0174-7"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2011,4,11]]},"references-count":41,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2011,9]]}},"alternative-id":["174"],"URL":"https:\/\/doi.org\/10.1007\/s10111-011-0174-7","relation":{},"ISSN":["1435-5558","1435-5566"],"issn-type":[{"value":"1435-5558","type":"print"},{"value":"1435-5566","type":"electronic"}],"subject":[],"published":{"date-parts":[[2011,4,11]]}}}