{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T15:26:39Z","timestamp":1776093999828,"version":"3.50.1"},"reference-count":57,"publisher":"Springer Science and Business Media LLC","issue":"4","license":[{"start":{"date-parts":[[2013,10,5]],"date-time":"2013-10-05T00:00:00Z","timestamp":1380931200000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Cogn Tech Work"],"published-print":{"date-parts":[[2014,11]]},"DOI":"10.1007\/s10111-013-0271-x","type":"journal-article","created":{"date-parts":[[2013,10,4]],"date-time":"2013-10-04T11:35:50Z","timestamp":1380886550000},"page":"429-449","source":"Crossref","is-referenced-by-count":59,"title":["User experience: does it matter in complex systems?"],"prefix":"10.1007","volume":"16","author":[{"given":"Paula","family":"Savioja","sequence":"first","affiliation":[]},{"given":"Marja","family":"Liinasuo","sequence":"additional","affiliation":[]},{"given":"Hanna","family":"Koskinen","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2013,10,5]]},"reference":[{"key":"271_CR1","doi-asserted-by":"crossref","unstructured":"Bardzell S (2010) Feminist HCI: taking stock and outlining an agenda for design. Paper presented at the proceedings of the 28th international conference on human factors in computing systems, Atlanta, Georgia, USA. pp 1301\u20131310. doi: http:\/\/doi.acm.org\/10.1145\/1753326.1753521","DOI":"10.1145\/1753326.1753521"},{"key":"271_CR2","doi-asserted-by":"crossref","unstructured":"Bargas-Avila JA, Hornb\u00e6k K (2011) Old wine in new bottles or novel challenges: a critical analysis of empirical studies of user experience. Paper presented at the proceedings of the SIGCHI conference on human factors in computing systems, Vancouver, BC, Canada. pp 2689\u20132698. doi: 10.1145\/1978942.1979336","DOI":"10.1145\/1978942.1979336"},{"issue":"2","key":"271_CR3","doi-asserted-by":"crossref","first-page":"143","DOI":"10.1509\/jmkr.38.2.143.18840","volume":"38","author":"H Baumgartner","year":"2001","unstructured":"Baumgartner H, Steenkamp JEM (2001) Response styles in marketing research: a cross-national investigation. J Market Res 38(2):143\u2013156","journal-title":"J Market Res"},{"key":"271_CR4","first-page":"173","volume":"12","author":"P B\u00e9guin","year":"2000","unstructured":"B\u00e9guin P, Rabardel P (2000) Designing for instrument-mediated activity. Scand J Inf Syst 12:173\u2013190","journal-title":"Scand J Inf Syst"},{"key":"271_CR5","doi-asserted-by":"crossref","unstructured":"B\u00f8dker S (2006) When second wave HCI meets third wave challenges. In: proceedings of the 4th Nordic conference on Human-computer interaction: changing roles, ACM Press, New York","DOI":"10.1145\/1182475.1182476"},{"key":"271_CR6","doi-asserted-by":"crossref","DOI":"10.1201\/9781315272665","volume-title":"EID: ecological interface design","author":"CM Burns","year":"2004","unstructured":"Burns CM, Hajdukiewicz JR (2004) EID: ecological interface design. CRC Press, Boca Raton"},{"key":"271_CR7","volume-title":"Drift into failure\u2014from hunting broken components to understanding complex systems","author":"S Dekker","year":"2011","unstructured":"Dekker S (2011) Drift into failure\u2014from hunting broken components to understanding complex systems. Ashgate, Burlington"},{"key":"271_CR8","unstructured":"Dewey J (1999) The quest for certainty. A study of the relation of knowledge and action (finnish translation). Helsinki: Gaudeamus"},{"key":"271_CR9","doi-asserted-by":"crossref","DOI":"10.7551\/mitpress\/7221.001.0001","volume-title":"Where the action is\u2014the foundations of embodied interaction","author":"P Dourish","year":"2001","unstructured":"Dourish P (2001) Where the action is\u2014the foundations of embodied interaction. MIT Press, Cambridge"},{"key":"271_CR10","first-page":"xvi","volume-title":"Design process improvement\u2014a review of current practice","author":"C Eckert","year":"2005","unstructured":"Eckert C, Clarkson J (2005) The reality of design. In: Clarkson J, Eckert C (eds) Design process improvement\u2014a review of current practice. Springer, London, p xvi"},{"key":"271_CR11","volume-title":"Learning by expanding: an activity-theoretical approach to developmental research","author":"Y Engestr\u00f6m","year":"1987","unstructured":"Engestr\u00f6m Y (1987) Learning by expanding: an activity-theoretical approach to developmental research. Orienta-Konsultit, Helsinki"},{"issue":"5","key":"271_CR12","doi-asserted-by":"crossref","first-page":"385","DOI":"10.1016\/j.intcom.2011.03.005","volume":"23","author":"S Harrison","year":"2011","unstructured":"Harrison S, Sengers P, Tatar D (2011) Making epistemological trouble: third-paradigm HCI as successor science. Interact Comput 23(5):385\u2013392. doi: 10.1016\/j.intcom.2011.03.005","journal-title":"Interact Comput"},{"key":"271_CR13","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-031-02191-6","volume-title":"Experience design: technology for all the right reasons","author":"M Hassenzahl","year":"2010","unstructured":"Hassenzahl M (2010) Experience design: technology for all the right reasons. Morgan and Claypool, San Francisco"},{"issue":"2","key":"271_CR14","doi-asserted-by":"crossref","first-page":"91","DOI":"10.1080\/01449290500330331","volume":"25","author":"M Hassenzahl","year":"2006","unstructured":"Hassenzahl M, Tractinsky N (2006) User experience\u2014a research agenda. Behav Inf Technol 25(2):91\u201397. doi: 10.1080\/01449290500330331","journal-title":"Behav Inf Technol"},{"key":"271_CR15","volume-title":"Resilience engineering: concepts and precepts","author":"E Hollnagel","year":"2006","unstructured":"Hollnagel E, Woods D, Leveson N (2006) Resilience engineering: concepts and precepts. Ashgate, Padstow"},{"key":"271_CR16","volume-title":"Resilience engineering in practice: a guidebook","year":"2011","unstructured":"Hollnagel E, Paries J, Woods D, Wreathall J (eds) (2011) Resilience engineering in practice: a guidebook. Ashgate, Burlington"},{"key":"271_CR17","doi-asserted-by":"crossref","DOI":"10.7551\/mitpress\/1881.001.0001","volume-title":"Cognition in the wild","author":"E Hutchins","year":"1995","unstructured":"Hutchins E (1995) Cognition in the wild. MIT Press, Cambridge MA"},{"key":"271_CR18","unstructured":"ISO 11064-1:2000 (2000) Ergonomic design of control centres\u2014part 1: principles for the design of control centres international organization for standardization"},{"key":"271_CR19","unstructured":"Jarrat TA, Eckert C, Weeks R, Clarkson PJ (2003) Environmental legislation as a driver of design. In: proceedings of the 14th international conference on engineering design (ICED\u201903), 19\u201321 August Stockholm, Sweden"},{"key":"271_CR20","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-031-02196-1","volume-title":"Activity theory in HCI\u2014fundamentals and reflections [null]","author":"V Kaptelinin","year":"2012","unstructured":"Kaptelinin V, Nardi B (2012) Activity theory in HCI\u2014fundamentals and reflections [null]. Morgan and Claypool, San Francisco"},{"key":"271_CR21","doi-asserted-by":"crossref","unstructured":"Karapanos E, Zimmerman J, Forlizzi J, Martens J (2009) User experience over time: an initial framework. Paper presented at the proceedings of the 27th international conference on human factors in computing systems, Boston, MA, USA. pp 729\u2013738. doi: 10.1145\/1518701.1518814","DOI":"10.1145\/1518701.1518814"},{"key":"271_CR22","volume-title":"The phenomenological sense of John Dewey: habit and meaning","author":"V Kestenbaum","year":"1977","unstructured":"Kestenbaum V (1977) The phenomenological sense of John Dewey: habit and meaning. Humanities Press, Atlantic Highlands"},{"key":"271_CR23","first-page":"897","volume-title":"The human-computer interaction handbook: fundamentals, evolving technologies and emerging applications","author":"M Kuniavsky","year":"2008","unstructured":"Kuniavsky M (2008) User experience and HCI. In: Sears A, Jacko JA (eds) The human-computer interaction handbook: fundamentals, evolving technologies and emerging applications, 2nd edn. CRC Press, Boca Raton, pp 897\u2013916","edition":"2"},{"key":"271_CR24","doi-asserted-by":"crossref","unstructured":"Kuutti K (2010) Where are the ionians of user experience research? Paper presented at the proceedings of the 6th nordic conference on human-computer interaction: extending boundaries, Reykjavik, Iceland, pp 715\u2013718. doi: 10.1145\/1868914.1869012","DOI":"10.1145\/1868914.1869012"},{"key":"271_CR25","doi-asserted-by":"crossref","unstructured":"Lee JD, See KA (2004) Trust in automation: designing for appropriate reliance. Hum Factors J Hum Factor Ergonomics Soc, 46(1), 50\u201380. doi: 10.1518\/hfes.46.1.50_30392","DOI":"10.1518\/hfes.46.1.50_30392"},{"issue":"4\u20135","key":"271_CR26","first-page":"171","volume":"21","author":"M Lind","year":"1999","unstructured":"Lind M (1999) Plant modeling for human supervisory control. Institute of measurement and control. Transactions 21(4\u20135):171\u2013180","journal-title":"Transactions"},{"key":"271_CR27","volume-title":"From a momentary experience to a lasting one: the concept of and research on expanded user experience of mobile devices","author":"S Luojus","year":"2010","unstructured":"Luojus S (2010) From a momentary experience to a lasting one: the concept of and research on expanded user experience of mobile devices. University of Oulu, Oulu"},{"key":"271_CR28","volume-title":"Toiminta ja kokemus (action and experience)","author":"P M\u00e4\u00e4tt\u00e4nen","year":"2009","unstructured":"M\u00e4\u00e4tt\u00e4nen P (2009) Toiminta ja kokemus (action and experience). Gaudeamus, Helsinki"},{"key":"271_CR29","doi-asserted-by":"crossref","DOI":"10.7551\/mitpress\/6687.001.0001","volume-title":"Technology as experience","author":"J McCarthy","year":"2004","unstructured":"McCarthy J, Wright P (2004) Technology as experience. MIT Press, Cambridge"},{"key":"271_CR30","volume-title":"The phenomenology of perception","author":"M Merleau-Ponty","year":"1986","unstructured":"Merleau-Ponty M (1986) The phenomenology of perception. Routledge & Kegan Paul, London"},{"key":"271_CR31","unstructured":"Norros L (2004) Acting under uncertainty the core-task analysis in ecological study of work. Espoo: VTT"},{"issue":"4","key":"271_CR32","doi-asserted-by":"crossref","first-page":"299","DOI":"10.1016\/j.intcom.2011.05.003","volume":"23","author":"L Norros","year":"2011","unstructured":"Norros L, Liinasuo M, Hutton R (2011) Evaluating the potential of new technological tools for safety critical work. Interact Comput 23(4):299\u2013307. doi: 10.1016\/j.intcom.2011.05.003","journal-title":"Interact Comput"},{"key":"271_CR33","unstructured":"Norros L, Liinasuo M, Savioja P (2013) Operators\u2019 conceptions of procedure guidance in NPP process control. Nat Decis Mak, NDM 2013"},{"key":"271_CR34","unstructured":"Nuutinen M (2006) Expert identity in development of core-task oriented working practices for mastering demanding situations. Six empirical studies on operator work. (Doctoral, University of Helsinki)"},{"key":"271_CR35","doi-asserted-by":"crossref","unstructured":"Obrist M, Reitberger W, Wurhofer D, F\u00f6rster F, Tscheligi M (2011) User experience research in the semiconductor factory: a contradiction? In: P Campos, N Graham, J Jorge, N Nunes, P Palanque, M Winckler (Eds.), Human-computer interaction\u2014INTERACT 2011. Springer, Berlin Heidelberg, pp 144\u2013151. doi: 10.1007\/978-3-642-23768-3_12","DOI":"10.1007\/978-3-642-23768-3_12"},{"key":"271_CR36","unstructured":"O\u2019Hara J, Higgins J (2004) Human factors engineering plan for reviewing nuclear plant modernization programs No. SKI Report 2005:15 SKI"},{"key":"271_CR37","unstructured":"O\u2019Hara J, Higgins J, Fleger S (2012) Human factors engineering program review model (NUREG-0711) revision 3: update methodology and key revisions. In: proceedings of 8th international topical meeting on nuclear plant instrumentation and control and human-machine interface technologies"},{"key":"271_CR038","unstructured":"Ouma S, Herselman M, Van Greunen D (2010) Essential UX metrics to be considered when designing m-health applications in order to provide positive user experiences. In: IADIS International Conference E-Health, Freiburg, Germany, 29-31 July 2010. http:\/\/hdl.handle.net\/10204\/4790"},{"key":"271_CR38","doi-asserted-by":"crossref","unstructured":"Palviainen J, V\u00e4\u00e4n\u00e4nen-Vainio-Mattila K (2009) User experience in machinery automation: from concepts and context to design implications. In M Kurosu (Ed), Human centered design. Springer, Berlin, Heidelberg, pp 1042\u20131051. Retrieved from 10.1007\/978-3-642-02806-9_119","DOI":"10.1007\/978-3-642-02806-9_119"},{"key":"271_CR39","unstructured":"Paunonen H, Oksanen J (2011) Usability and user experience of process control systems and the feeling of control. In: proceeding of 10th international technical conference on pulp, paper and allied industry, Pragati Maidan, New Delhi, India, pp 299\u2013305"},{"key":"271_CR40","first-page":"133","volume-title":"The essential peirce. Selected philosophical writings","author":"CS Peirce","year":"1998","unstructured":"Peirce CS (1998) The Harvard lectures on pragmatism. In: T.P.E. Project (ed) The essential peirce. Selected philosophical writings. Indiana University Press, Bloomington & Indianapolis, pp 133\u2013241"},{"key":"271_CR41","unstructured":"Roto V, Law E, Vermereen A, Hoonhout J (2011) User experience white paper\u2014bringing clarity to the concept of user experience available on line: http:\/\/www.allaboutux.org\/files\/UX-WhitePaper.pdf"},{"key":"271_CR42","unstructured":"R\u00fcckriem G (2003). Tool or medium? the meaning of information and telecommunication technology to human practice. A quest for systemic understanding of activity theory. Paper Presented in FISCAR \u201803"},{"key":"271_CR43","doi-asserted-by":"crossref","first-page":"88","DOI":"10.1017\/CBO9780511809989.007","volume-title":"Learning and expanding with activity theory","author":"G R\u00fcckriem","year":"2009","unstructured":"R\u00fcckriem G (2009) Digital technology and mediation: a challenge to activity theory. In: Sannino A, Daniels H, Guti\u00e9rrez KD (eds) Learning and expanding with activity theory. Cambridge University Press, New York, pp 88\u2013111"},{"key":"271_CR044","doi-asserted-by":"crossref","unstructured":"Russ LR, Phillips J, Brzozowicz K, Chafetz LA, Plsek PE, Blackmore CC, Kaplan GS (2013) Experience-based design for integrating the patient care experience into healthcare improvement: identifying a set of reliable emotion words. Healthcare. http:\/\/dx.doi.org\/10.1016\/j.hjdsi.2013.07.004 (accepted)","DOI":"10.1016\/j.hjdsi.2013.07.004"},{"key":"271_CR44","doi-asserted-by":"crossref","unstructured":"Salo L, Savioja P (2006) Practises of process control in digital control room: possibilities and threats. ECCE 13-trust and control in complex socio-technical systems, Zurich. In: proceedings of ECCE 2006","DOI":"10.1145\/1274892.1274916"},{"key":"271_CR45","doi-asserted-by":"crossref","first-page":"123","DOI":"10.1007\/978-1-84628-941-5_6","volume-title":"Maturing usability quality in software, interaction and value","author":"P Savioja","year":"2008","unstructured":"Savioja P, Norros L (2008) Systems usability\u2014promoting core-task oriented work practices. In: Law E, Hvannberg E, Cockton G (eds) Maturing usability quality in software, interaction and value. Springer, London, p 123"},{"key":"271_CR46","doi-asserted-by":"crossref","unstructured":"Savioja P, Norros L (2012) Systems usability framework for evaluating tools in safety\u2013critical work. Cogn Technol Work, pp 1\u201321. Retrieved from 10.1007\/s10111-012-0224-9","DOI":"10.1007\/s10111-012-0224-9"},{"key":"271_CR47","unstructured":"Savioja P, Aaltonen I, Karvonen H, Koskinen H, Laarni J, Liinasuo M, et al (2012) Systems usability concerns in hybrid control rooms. In: proceedings of the 8th international topical meeting on nuclear plant instrumentation and control and human-machine interface technologies"},{"key":"271_CR48","doi-asserted-by":"crossref","unstructured":"Savioja P, Norros L, Salo L (2012) Functional situation models in analyses of operating practices in complex work. ECCE 2012 Re-Thinking Cognition","DOI":"10.1145\/2448136.2448148"},{"key":"271_CR49","doi-asserted-by":"crossref","unstructured":"Sproll S, Peissner M, Sturm C (2010) From product concept to user experience: exploring UX potentials at early product stages. Paper presented at the proceedings of the 6th Nordic conference on human-computer interaction: extending boundaries, Reykjavik, Iceland. pp 473\u2013482. doi: 10.1145\/1868914.1868968","DOI":"10.1145\/1868914.1868968"},{"key":"271_CR50","volume-title":"Plans and situated actions: the problem of human computer interaction","author":"L Suchman","year":"1987","unstructured":"Suchman L (1987) Plans and situated actions: the problem of human computer interaction. Cambridge University Press, Cambridge"},{"key":"271_CR51","doi-asserted-by":"crossref","first-page":"346","DOI":"10.1177\/0022022104264126","volume":"35","author":"H Herk van","year":"2004","unstructured":"van Herk H, Poortinga YH, Verhallen TMM (2004) Response styles in rating scales: evidence of method bias in data from six EU countries. J Cross Cultura Psychol 35:346\u2013360","journal-title":"J Cross Cultura Psychol"},{"key":"271_CR52","doi-asserted-by":"crossref","DOI":"10.1201\/b12457","volume-title":"Cognitive work analysis toward a safe productive, and healthy computer-based work","author":"KJ Vicente","year":"1999","unstructured":"Vicente KJ (1999) Cognitive work analysis toward a safe productive, and healthy computer-based work. Lawrence Erlbaum Publishers, Mahwah"},{"key":"271_CR53","volume-title":"Mind in society the development of higher psychological processes","author":"LS Vygotsky","year":"1978","unstructured":"Vygotsky LS (1978) Mind in society the development of higher psychological processes. Harvard University Press, Cambridge"},{"key":"271_CR54","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-031-02192-3","volume-title":"Experience-centered design: designers, users and communities in dialogue","author":"P Wright","year":"2010","unstructured":"Wright P, McCarthy J (2010) Experience-centered design: designers, users and communities in dialogue. Morgan & Claypool, San Francisco"},{"key":"271_CR55","doi-asserted-by":"crossref","unstructured":"Ylirisku S, Halttunen V, Nuojua J, Juustila A (2009) Framing design in the third paradigm. Paper presented at the proceedings of the 27th international conference on human factors in computing systems, Boston, MA, USA. pp 1131\u20131140. doi: 10.1145\/1518701.1518874","DOI":"10.1145\/1518701.1518874"}],"container-title":["Cognition, Technology & Work"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10111-013-0271-x.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10111-013-0271-x\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10111-013-0271-x","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,4,30]],"date-time":"2025-04-30T15:31:18Z","timestamp":1746027078000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10111-013-0271-x"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2013,10,5]]},"references-count":57,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2014,11]]}},"alternative-id":["271"],"URL":"https:\/\/doi.org\/10.1007\/s10111-013-0271-x","relation":{},"ISSN":["1435-5558","1435-5566"],"issn-type":[{"value":"1435-5558","type":"print"},{"value":"1435-5566","type":"electronic"}],"subject":[],"published":{"date-parts":[[2013,10,5]]}}}