{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,14]],"date-time":"2025-10-14T11:29:35Z","timestamp":1760441375099,"version":"3.37.3"},"reference-count":45,"publisher":"Springer Science and Business Media LLC","issue":"4","license":[{"start":{"date-parts":[[2016,9,21]],"date-time":"2016-09-21T00:00:00Z","timestamp":1474416000000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"funder":[{"DOI":"10.13039\/501100004895","name":"European Social Fund","doi-asserted-by":"publisher","id":[{"id":"10.13039\/501100004895","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Cogn Tech Work"],"published-print":{"date-parts":[[2016,11]]},"DOI":"10.1007\/s10111-016-0393-z","type":"journal-article","created":{"date-parts":[[2016,9,21]],"date-time":"2016-09-21T09:21:47Z","timestamp":1474449707000},"page":"807-820","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":12,"title":["Trade-offs among factors shaping operators decision-making: the case of aircraft maintenance technicians"],"prefix":"10.1007","volume":"18","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-2361-549X","authenticated-orcid":false,"given":"Dimitris","family":"Nathanael","sequence":"first","affiliation":[]},{"given":"Vassilis","family":"Tsagkas","sequence":"additional","affiliation":[]},{"given":"Nicolas","family":"Marmaras","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2016,9,21]]},"reference":[{"issue":"4","key":"393_CR1","doi-asserted-by":"crossref","first-page":"739","DOI":"10.1016\/j.aap.2009.03.013","volume":"41","author":"SJ Alper","year":"2009","unstructured":"Alper SJ, Karsh BT (2009) A systematic review of safety violations in industry. Accid Anal Prev 41(4):739\u2013754","journal-title":"Accid Anal Prev"},{"issue":"1","key":"393_CR2","doi-asserted-by":"crossref","first-page":"13","DOI":"10.1007\/s10111-012-0237-4","volume":"16","author":"D Besnard","year":"2014","unstructured":"Besnard D, Hollnagel E (2014) I want to believe: some myths about the management of industrial safety. Cogn Technol Work 16(1):13\u201323","journal-title":"Cogn Technol Work"},{"issue":"1","key":"393_CR3","doi-asserted-by":"crossref","first-page":"54","DOI":"10.1016\/j.ssci.2009.05.004","volume":"48","author":"YH Chang","year":"2010","unstructured":"Chang YH, Wang YC (2010) Significant human risk factors in aircraft maintenance technicians. Saf Sci 48(1):54\u201362","journal-title":"Saf Sci"},{"key":"393_CR4","volume-title":"Shadowing, and other techniques for doing fieldwork in modern societies","author":"B Czarniawska","year":"2007","unstructured":"Czarniawska B (2007) Shadowing, and other techniques for doing fieldwork in modern societies. Liber\/CBS Press, Malm\u00f6\/Copenhagen"},{"issue":"3","key":"393_CR5","doi-asserted-by":"crossref","first-page":"233","DOI":"10.1016\/S0003-6870(03)00031-0","volume":"34","author":"S Dekker","year":"2003","unstructured":"Dekker S (2003) Failure to adapt or adaptations that fail: contrasting models on procedures and safety. Appl Ergon 34(3):233\u2013238","journal-title":"Appl Ergon"},{"issue":"3","key":"393_CR6","doi-asserted-by":"crossref","first-page":"179","DOI":"10.1016\/S0925-7535(98)00021-6","volume":"29","author":"Y Dien","year":"1998","unstructured":"Dien Y (1998) Safety and application of procedures, or how do \u2018\u2018they\u2019\u2019 have to use operating procedures in nuclear power plants. Saf Sci 29(3):179\u2013187","journal-title":"Saf Sci"},{"issue":"1","key":"393_CR7","first-page":"73","volume":"4","author":"GJ Fogarty","year":"2004","unstructured":"Fogarty GJ (2004) The role of organizational and individual variables in aircraft maintenance performance. Int J Appl Aviat Stud 4(1):73\u201390","journal-title":"Int J Appl Aviat Stud"},{"issue":"3","key":"393_CR8","doi-asserted-by":"crossref","first-page":"513","DOI":"10.3233\/WOR-152021","volume":"51","author":"JO Gomes","year":"2015","unstructured":"Gomes JO, Huber GJ, Borges MR, Carvalho PVRD (2015) Ergonomics, safety, and resilience in the helicopter offshore transportation system of Campos Basin. Work 51(3):513\u2013535","journal-title":"Work"},{"issue":"1","key":"393_CR9","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1080\/10508410701749365","volume":"18","author":"A Hobbs","year":"2008","unstructured":"Hobbs A, Kanki BG (2008) Patterns of error in confidential maintenance incident reports. Int J Aviat Psychol 18(1):5\u201316","journal-title":"Int J Aviat Psychol"},{"issue":"2","key":"393_CR10","doi-asserted-by":"crossref","first-page":"186","DOI":"10.1518\/hfes.45.2.186.27244","volume":"45","author":"A Hobbs","year":"2003","unstructured":"Hobbs A, Williamson A (2003) Associations between errors and contributing factors in aircraft maintenance. Hum Factors 45(2):186\u2013201","journal-title":"Hum Factors"},{"issue":"6","key":"393_CR11","doi-asserted-by":"crossref","first-page":"67","DOI":"10.1109\/MIS.2011.97","volume":"26","author":"RR Hoffman","year":"2011","unstructured":"Hoffman RR, Woods DD (2011) Beyond Simon\u2019s slice: five fundamental trade-offs that bound the performance of macrocognitive work systems. IEEE Intell Syst 26(6):67\u201371","journal-title":"IEEE Intell Syst"},{"key":"393_CR12","volume-title":"The ETTO principle: efficiency-thoroughness trade-off: why things that go right sometimes go wrong","author":"E Hollnagel","year":"2009","unstructured":"Hollnagel E (2009) The ETTO principle: efficiency-thoroughness trade-off: why things that go right sometimes go wrong. Ashgate Publishing Ltd, Aldershot"},{"key":"393_CR13","volume-title":"FRAM: the functional resonance analysis method: modelling complex socio-technical systems","author":"E Hollnagel","year":"2012","unstructured":"Hollnagel E (2012) FRAM: the functional resonance analysis method: modelling complex socio-technical systems. Ashgate Publishing Ltd, Aldershot"},{"volume-title":"Resilience engineering: concepts and precepts","year":"2007","key":"393_CR14","unstructured":"Hollnagel E, Woods DD, Leveson N (eds) (2007) Resilience engineering: concepts and precepts. Ashgate Publishing Ltd, Aldershot"},{"key":"393_CR15","volume-title":"Dialectical logic: essays on its history and theory","author":"EV Ilyenkov","year":"1977","unstructured":"Ilyenkov EV (1977) Dialectical logic: essays on its history and theory. Progress, Moscow"},{"issue":"6","key":"393_CR16","first-page":"1","volume":"14","author":"T Kontogiannis","year":"2012","unstructured":"Kontogiannis T, Malakis S (2012) Remaining safe by working at the edge of compliance and adaptation: reflective practices in aviation and air traffic control. Theor Issues Ergon Sci 14(6):1\u201327","journal-title":"Theor Issues Ergon Sci"},{"issue":"5","key":"393_CR17","first-page":"429","volume":"75","author":"DC Krulak","year":"2004","unstructured":"Krulak DC (2004) Human factors in maintenance: impact on aircraft mishap frequency and severity. Aviat Space Environ Med 75(5):429\u2013432","journal-title":"Aviat Space Environ Med"},{"issue":"3","key":"393_CR18","doi-asserted-by":"crossref","first-page":"189","DOI":"10.1016\/S0925-7535(98)00022-8","volume":"29","author":"J Leplat","year":"1998","unstructured":"Leplat J (1998) About implementation of safety rules. Saf Sci 29(3):189\u2013204","journal-title":"Saf Sci"},{"issue":"2","key":"393_CR19","doi-asserted-by":"crossref","first-page":"109","DOI":"10.1080\/1463922042000295687","volume":"6","author":"N Marmaras","year":"2005","unstructured":"Marmaras N, Nathanael D (2005) Cognitive engineering practice: Melting theory into reality. Theor Issues Ergon Sci. 6(2):109\u2013127","journal-title":"Theor Issues Ergon Sci."},{"issue":"1","key":"393_CR20","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1518\/001872008X250683","volume":"50","author":"G Morel","year":"2008","unstructured":"Morel G, Amalberti R, Chauvin C (2008) Articulating the differences between safety and resilience: the decision-making process of professional sea-fishing skippers. Hum Factors 50(1):1\u201316","journal-title":"Hum Factors"},{"issue":"5","key":"393_CR21","doi-asserted-by":"crossref","first-page":"359","DOI":"10.1080\/14639220701596706","volume":"9","author":"D Nathanael","year":"2008","unstructured":"Nathanael D, Marmaras N (2008a) On the development of work practices: a constructivist model. Theor Issues Ergon Sci 9(5):359\u2013382","journal-title":"Theor Issues Ergon Sci"},{"key":"393_CR22","first-page":"101","volume-title":"Remaining sensitive to the possibility of failure","author":"D Nathanael","year":"2008","unstructured":"Nathanael D, Marmaras N (2008b) Work practices and prescription: a key issue for organizational resilience. In: Hollnagel E, Nemeth Ch, Dekker S (eds) Remaining sensitive to the possibility of failure. Ashgate Publishing Ltd., Aldershot, pp 101\u2013118"},{"key":"393_CR23","volume-title":"Proceedings of the 5th symposium on resilience engineering, managing trade-offs","author":"D Nathanael","year":"2013","unstructured":"Nathanael D, Tsagkas V, Marmaras N (2013) Are trade-offs experienced and if yes, how? Studying organizational resilience through operators\u2019 dilemmas. In: Herrera I, Schraagen JM, van der Vorm J, Woods D (eds) Proceedings of the 5th symposium on resilience engineering, managing trade-offs. REA, Download from The Knowledge Bank at The Ohio State University, Ohio"},{"issue":"4","key":"393_CR24","doi-asserted-by":"crossref","first-page":"487","DOI":"10.1007\/s10111-014-0274-2","volume":"16","author":"L Norros","year":"2014","unstructured":"Norros L, Liinasuo M, Savioja P (2014) Operators\u2019 orientations to procedure guidance in NPP process control. Cogn Technol Work 16(4):487\u2013499","journal-title":"Cogn Technol Work"},{"key":"393_CR25","doi-asserted-by":"crossref","first-page":"235","DOI":"10.1016\/j.infoandorg.2008.08.001","volume":"18","author":"BT Pentland","year":"2008","unstructured":"Pentland BT, Feldman MS (2008) Designing routines: on the folly of designing artifacts, while hoping for patterns of action. Inf Organ 18:235\u2013250","journal-title":"Inf Organ"},{"key":"393_CR26","volume-title":"Normal accidents: living with high risk systems","author":"C Perrow","year":"1984","unstructured":"Perrow C (1984) Normal accidents: living with high risk systems. Basic Books, New York"},{"issue":"1","key":"393_CR27","doi-asserted-by":"crossref","first-page":"78","DOI":"10.1177\/1555343413498753","volume":"8","author":"A Rankin","year":"2014","unstructured":"Rankin A, Lundberg J, Woltjer R, Rollenhagen C, Hollnagel E (2014) Resilience in everyday operations: a framework for analyzing adaptations in high-risk work. J Cogn Eng Decis Mak 8(1):78\u201397","journal-title":"J Cogn Eng Decis Mak"},{"issue":"2","key":"393_CR28","doi-asserted-by":"crossref","first-page":"171","DOI":"10.1007\/s10111-011-0210-7","volume":"15","author":"HSJ Rashid","year":"2013","unstructured":"Rashid HSJ, Place CS, Braithwaite GR (2013) Investigating the investigations: a retrospective study in the aviation maintenance error causation. Cogn Technol Work 15(2):171\u2013188","journal-title":"Cogn Technol Work"},{"issue":"1","key":"393_CR29","doi-asserted-by":"crossref","first-page":"71","DOI":"10.1007\/s10111-012-0245-4","volume":"16","author":"H Rashid","year":"2014","unstructured":"Rashid H, Place S, Braithwaite G (2014) Eradicating root causes of aviation maintenance errors: introducing the AMMP. Cogn Technol Work 16(1):71\u201390","journal-title":"Cogn Technol Work"},{"issue":"2","key":"393_CR30","doi-asserted-by":"crossref","first-page":"183","DOI":"10.1016\/S0925-7535(97)00052-0","volume":"27","author":"J Rasmussen","year":"1997","unstructured":"Rasmussen J (1997) Risk management in a dynamic society: a modelling problem. Saf Sci 27(2):183\u2013213","journal-title":"Saf Sci"},{"key":"393_CR31","volume-title":"Proactive risk management in a dynamic society","author":"J Rasmussen","year":"2000","unstructured":"Rasmussen J, Svedung I (2000) Proactive risk management in a dynamic society. Swedish Rescue Services Agency, Sweden"},{"key":"393_CR32","volume-title":"Cognitive system engineering","author":"J Rasmussen","year":"1994","unstructured":"Rasmussen J, Goodstein LP, Pejtersen AM (1994) Cognitive system engineering. John Wiley & Sons, New York"},{"key":"393_CR33","doi-asserted-by":"crossref","DOI":"10.1017\/CBO9781139062367","volume-title":"Human error","author":"J Reason","year":"1990","unstructured":"Reason J (1990) Human error. Cambridge University Press, New York"},{"key":"393_CR34","volume-title":"The human contribution: unsafe acts, accidents and heroic recoveries","author":"JT Reason","year":"2008","unstructured":"Reason JT (2008) The human contribution: unsafe acts, accidents and heroic recoveries. Ashgate Publishing Ltd, Aldershot"},{"key":"393_CR35","doi-asserted-by":"crossref","first-page":"258","DOI":"10.1016\/j.ssci.2014.04.008","volume":"68","author":"P Savioja","year":"2014","unstructured":"Savioja P, Norros L, Salo L, Aaltonen L (2014) Identifying resilience in proceduralised accident management activity of NPP operating crews. Saf Sci 68:258\u2013274","journal-title":"Saf Sci"},{"key":"393_CR36","volume-title":"Basics of qualitative research: techniques and procedures for developing grounded theory","author":"AL Strauss","year":"1998","unstructured":"Strauss AL, Corbin J (1998) Basics of qualitative research: techniques and procedures for developing grounded theory, 2nd edn. SAGE, Newbury Park","edition":"2"},{"key":"393_CR37","doi-asserted-by":"crossref","first-page":"106","DOI":"10.1016\/j.ress.2014.05.011","volume":"130","author":"V Tsagkas","year":"2014","unstructured":"Tsagkas V, Nathanael D, Marmaras N (2014) A pragmatic mapping of factors behind deviating acts in aircraft maintenance. Reliab Eng Syst Saf 130:106\u2013114","journal-title":"Reliab Eng Syst Saf"},{"key":"393_CR38","volume-title":"Maintenance human factors from a European research perspective: results from the Adams project and related research initiatives","author":"JAG Avermaete Van","year":"2001","unstructured":"Van Avermaete JAG, Hakkeling-Mesland MY (2001) Maintenance human factors from a European research perspective: results from the Adams project and related research initiatives. National Aerospace Laboratory NLR, Amsterdam"},{"key":"393_CR39","doi-asserted-by":"crossref","DOI":"10.1201\/b12457","volume-title":"Cognitive work analysis","author":"KJ Vicente","year":"1999","unstructured":"Vicente KJ (1999) Cognitive work analysis. Lawrence Erlbaum Associates, Mahwah"},{"issue":"2","key":"393_CR40","doi-asserted-by":"crossref","first-page":"247","DOI":"10.1080\/00140130903194138","volume":"53","author":"M Ward","year":"2010","unstructured":"Ward M, McDonald N, Morrison R, Gaynor D, Nugent T (2010) A performance improvement case study in aircraft maintenance and its implications for hazard identification. Ergonomics 53(2):247\u2013267","journal-title":"Ergonomics"},{"key":"393_CR41","doi-asserted-by":"crossref","DOI":"10.1002\/9781119175834","volume-title":"Managing the unexpected: sustained performance in a complex world","author":"KE Weick","year":"2015","unstructured":"Weick KE, Sutcliffe KM (2015) Managing the unexpected: sustained performance in a complex world, 3rd edn. Wiley, New York","edition":"3"},{"key":"393_CR42","doi-asserted-by":"crossref","first-page":"498","DOI":"10.1016\/j.ssci.2008.07.030","volume":"47","author":"DD Woods","year":"2009","unstructured":"Woods DD (2009) Escaping failures of foresight. Saf Sci 47:498\u2013501","journal-title":"Saf Sci"},{"key":"393_CR43","volume-title":"Prologue: resilience engineering concepts resilience engineering: concepts and precepts","author":"DD Woods","year":"2006","unstructured":"Woods DD, Hollnagel E (2006) Prologue: resilience engineering concepts resilience engineering: concepts and precepts. Ashgate Publishing Ltd, Aldershot"},{"key":"393_CR44","doi-asserted-by":"crossref","first-page":"97","DOI":"10.1111\/1468-5973.12079","volume":"23","author":"DD Woods","year":"2015","unstructured":"Woods DD, Branlat M, Herrera I, Woltjer R (2015) Where is the organization looking in order to be proactive about safety? A framework for revealing whether it is mostly looking back, also looking forward or simply looking away. J Conting Crisis Manag 23:97\u2013105","journal-title":"J Conting Crisis Manag"},{"key":"393_CR45","doi-asserted-by":"crossref","first-page":"679","DOI":"10.1201\/9781410607775.ch28","volume-title":"Handbook of cognitive task design","author":"P Wright","year":"2003","unstructured":"Wright P, McCarthy J (2003) Analysis of procedure following as concerned work. In: Hollnagel E (ed) Handbook of cognitive task design. Lawrence Erlbaum, Mahwah, pp 679\u2013699"}],"container-title":["Cognition, Technology &amp; Work"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10111-016-0393-z.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10111-016-0393-z\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10111-016-0393-z.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,6,19]],"date-time":"2024-06-19T13:51:25Z","timestamp":1718805085000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10111-016-0393-z"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016,9,21]]},"references-count":45,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2016,11]]}},"alternative-id":["393"],"URL":"https:\/\/doi.org\/10.1007\/s10111-016-0393-z","relation":{},"ISSN":["1435-5558","1435-5566"],"issn-type":[{"type":"print","value":"1435-5558"},{"type":"electronic","value":"1435-5566"}],"subject":[],"published":{"date-parts":[[2016,9,21]]}}}