{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,22]],"date-time":"2026-04-22T13:53:19Z","timestamp":1776865999694,"version":"3.51.2"},"reference-count":73,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2018,6,21]],"date-time":"2018-06-21T00:00:00Z","timestamp":1529539200000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"funder":[{"DOI":"10.13039\/100006093","name":"Patient-Centered Outcomes Research Institute","doi-asserted-by":"crossref","award":["1IP2PI000072-01"],"award-info":[{"award-number":["1IP2PI000072-01"]}],"id":[{"id":"10.13039\/100006093","id-type":"DOI","asserted-by":"crossref"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Cogn Tech Work"],"published-print":{"date-parts":[[2019,5]]},"DOI":"10.1007\/s10111-018-0498-7","type":"journal-article","created":{"date-parts":[[2018,6,21]],"date-time":"2018-06-21T08:02:44Z","timestamp":1529568164000},"page":"225-236","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Using telephone call rates and nurse-to-patient ratios as measures of resilient performance under high patient flow conditions"],"prefix":"10.1007","volume":"21","author":[{"given":"Anne","family":"Miller","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Anil","family":"Aswani","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mo","family":"Zhou","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Matt","family":"Weinger","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jason","family":"Slagle","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Daniel","family":"France","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2018,6,21]]},"reference":[{"key":"498_CR1","unstructured":"Agency for Healthcare Research and Quality (2017) HCUP fast stats\u2014trends in inpatient stays. \n                    http:\/\/www.hcupus.ahrq.gov\/faststats\/NationalTrendsServlet?measure1=01&characteristic1=01&time1=10&measure2=02&characteristic2=01&time2=10&expensionInfoState=hide&dataTabl;esState=hide&definitionsState=hide&exportState=hide\n                    \n                  . Accessed 1 Apr 2018"},{"issue":"12","key":"498_CR2","doi-asserted-by":"publisher","first-page":"1047","DOI":"10.1097\/MLR.0b013e3182330b6e","volume":"49","author":"LH Aiken","year":"2011","unstructured":"Aiken LH, Cimotti JP, Sloane DM, Smith HL, Flynn L, Neff DF (2011) The effects of nurse staffing and nurse education on patient deaths in hospitals with different nurse work environments. Med Care 49(12):1047\u20131053","journal-title":"Med Care"},{"key":"498_CR3","doi-asserted-by":"publisher","first-page":"31","DOI":"10.1016\/j.ecolmodel.2014.06.017","volume":"293","author":"T Allen","year":"2014","unstructured":"Allen T, Giampietro M (2014) Holons, creaons, genons, in hierarchy theory: where we have gone. Ecol Model 293:31\u201341","journal-title":"Ecol Model"},{"key":"498_CR4","doi-asserted-by":"publisher","DOI":"10.1136\/bmjas-2012-001767","author":"JE Ball","year":"2013","unstructured":"Ball JE, Murrells T, Rafferty AM, Morrow E, Griffiths P (2013) \u2018Care Left undone\u2019 during nursing shifts: associations with work load and perceived quality of care. Br J Qual Saf. \n                    https:\/\/doi.org\/10.1136\/bmjas-2012-001767","journal-title":"Br J Qual Saf"},{"key":"498_CR5","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijnurstu.2017.08.004","author":"JE Ball","year":"2017","unstructured":"Ball JE, Bruyneel L, Aiken LH, Sermeus W, Sloan DM, Rafferty AM, Lindquist R, Tishelman C, Griffiths P. RN4Cast Consortium (2017) Post-operative mortality, missed care and nurse staffing in nine countries: a cross-sectional study. Int J Nurs Stud. \n                    https:\/\/doi.org\/10.1016\/j.ijnurstu.2017.08.004","journal-title":"Int J Nurs Stud"},{"key":"498_CR6","doi-asserted-by":"publisher","first-page":"131","DOI":"10.1016\/j.ress.2015.03.008","volume":"141","author":"J Bergstr\u00f6m","year":"2015","unstructured":"Bergstr\u00f6m J, Van Winsen R, Henriqson E (2015) On the rationale of resilience in the domain of safety: a literature review. Reliab Eng Syst Saf 141:131\u2013141","journal-title":"Reliab Eng Syst Saf"},{"key":"498_CR7","volume-title":"Resilience perspectives volume 2: preparation and restoration","author":"TA Birkland","year":"2009","unstructured":"Birkland TA, Waterman S (2009) The politics and policy challenges of disaster recovery. In: Nemeth C, Hollnagel E, Dekker S (eds) Resilience perspectives volume 2: preparation and restoration. Ashgate Publishing Limited, Surrey"},{"issue":"23\u201324","key":"498_CR8","doi-asserted-by":"publisher","first-page":"4822","DOI":"10.1111\/jocn.13838","volume":"26","author":"N Blay","year":"2017","unstructured":"Blay N, Roche MA, Duffield C, Gallagher R (2017) Intrahospital transfers and the impact on nursing workload. J Clin Nurs 26(23\u201324):4822\u20134829","journal-title":"J Clin Nurs"},{"issue":"6","key":"498_CR9","first-page":"372","volume":"27","author":"PI Buerhaus","year":"2009","unstructured":"Buerhaus PI, DesRoches C, Donelan K, Hess R (2009) Registered nurses\u2019 perceptions of nurse staffing ratios and new hospital payment regulations. Nurs Econ 27(6):372\u2013376","journal-title":"Nurs Econ"},{"key":"498_CR10","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-4612-0957-7","volume-title":"Linear system theory","author":"FM Callier","year":"1991","unstructured":"Callier FM, Desoer CA (1991) Linear system theory. Springer, New York"},{"key":"498_CR11","unstructured":"Centers for Medicare and Medicaid Services (CMS) (2018) National Health Expenditure data. \n                    https:\/\/www.cms.gov\/Research-Statistics-Data-and-Systems\/Statistics-Trends-and-Reports\/NationalHealthExpendData\/NationalHealthAccountsProjected.html\n                    \n                  . Accessed 1 Apr 2018"},{"issue":"2","key":"498_CR12","doi-asserted-by":"publisher","first-page":"535","DOI":"10.1016\/j.ijnurstu.2014.08.006","volume":"52","author":"E Cho","year":"2015","unstructured":"Cho E, Sloane DM, Kim EY, Kim S, Choi M, Less HS, Aiken LH (2015) Effects of nurse staffing, work environments and education on patient mortality: an observational study. Int J Nurs Stud 52(2):535\u2013542","journal-title":"Int J Nurs Stud"},{"key":"498_CR13","first-page":"3","volume":"6","author":"RB Cleveland","year":"1990","unstructured":"Cleveland RB, Cleveland WS, McRae JE, Terpenning I (1990) STL: a seasonal-trend decomposition procedure based on loess. J Off Stat 6:3\u201373","journal-title":"J Off Stat"},{"key":"498_CR14","doi-asserted-by":"publisher","first-page":"346","DOI":"10.1016\/j.biosystems.2007.05.011","volume":"91","author":"J Collier","year":"2008","unstructured":"Collier J (2008) Simulating autonomous anticipation: the importance of Dubois\u2019 conjecture. BioSystems 91:346\u2013354","journal-title":"BioSystems"},{"issue":"4","key":"498_CR15","doi-asserted-by":"publisher","first-page":"306","DOI":"10.1097\/NCQ.0000000000000123","volume":"30","author":"BW Dabney","year":"2008","unstructured":"Dabney BW, Kalisch BJ (2015) Nurse staffing levels and patient-reported missed nursing care. J Nurs Qual 30(4):306\u2013312","journal-title":"J Nurs Qual"},{"key":"498_CR16","doi-asserted-by":"publisher","first-page":"319","DOI":"10.1007\/s10111-015-0356-9","volume":"18","author":"A Regt De","year":"2016","unstructured":"De Regt A, Siegel AW, Schraagen JM (2016) Toward quantifying metrics of rail-system resilience: identification and analysis of performance weak resilience signals. Cognit Technol Work 18:319\u2013331","journal-title":"Cognit Technol Work"},{"issue":"1","key":"498_CR17","doi-asserted-by":"publisher","first-page":"123","DOI":"10.1007\/s40258-017-0362-6","volume":"16","author":"T Dort","year":"2018","unstructured":"Dort T, Schecroun N, Standaert B (2018) Improving the hospital quality of care during winter periods by optimizing budget allocation between rotavirus vaccination and bed expansion. Appl Health Econ Health Policy 16(1):123\u2013132","journal-title":"Appl Health Econ Health Policy"},{"issue":"6","key":"498_CR18","doi-asserted-by":"publisher","first-page":"1288","DOI":"10.1111\/jan.12597","volume":"71","author":"CM Duffield","year":"2015","unstructured":"Duffield CM, Roche MA, Dimitrelis S, Homer C, Buchan J (2015) Instability in patient and nurse characteristics, unit complexity and patient and system outcomes. J Adv Nurs 71(6):1288\u20131298","journal-title":"J Adv Nurs"},{"key":"498_CR19","doi-asserted-by":"publisher","DOI":"10.1093\/acprof:oso\/9780199641178.001.0001","volume-title":"Time series analysis by state space methods","author":"J Durbin","year":"2012","unstructured":"Durbin J, Koopman SJ (2012) Time series analysis by state space methods, 2nd edn. Oxford University Press, Oxford","edition":"2"},{"key":"498_CR20","doi-asserted-by":"publisher","first-page":"295","DOI":"10.1016\/j.engappai.2017.06.022","volume":"64","author":"S Enjalbert","year":"2017","unstructured":"Enjalbert S, Vanderhaegen F (2017) A hybrid reinforced learning system to estimate resilience indicators. Eng Appl Artif Intell 64:295\u2013301","journal-title":"Eng Appl Artif Intell"},{"key":"498_CR21","unstructured":"Eurostat (2018) Healthcare expenditure statistics. \n                    http:\/\/ec.europa.eu\/eurostat\/statistics-explained\/index.php\/Healthcare_expenditure_statistics#Healthcare_expenditure\n                    \n                  . Accessed 14 Apr 2018 (ISSN: 2443 8219)"},{"key":"498_CR22","volume-title":"Resilient health care","author":"RJ Fairbanks","year":"2013","unstructured":"Fairbanks RJ, Perry S, Bond W, Wears RL (2013) Separating resilience from success. In: Hollnagel E, Braithwaite J, Wears RL (eds) Resilient health care. Ashgate, Burlington"},{"issue":"8","key":"498_CR23","doi-asserted-by":"publisher","first-page":"376","DOI":"10.1016\/S1553-7250(14)40049-7","volume":"40","author":"RJ Fairbanks","year":"2014","unstructured":"Fairbanks RJ, Wears RL, Woods DD, Hollnagel E, Plsek P, Cook RI (2014) Resilience and resilience engineering in health care. Jt Comm J Qual Patient Saf 40(8):376\u2013383","journal-title":"Jt Comm J Qual Patient Saf"},{"issue":"5","key":"498_CR24","doi-asserted-by":"publisher","first-page":"943","DOI":"10.1080\/03007995.2017.1297702","volume":"33","author":"RN Hansen","year":"2017","unstructured":"Hansen RN, Pham AT, Boing EA, Lovelace B, Wan GJ, Miller TE (2017) Comparative analysis of length of stay and hospitalization costs, opioid use and discharge status among spine surgery patients with postoperative pain management including intravenous version oral acetaminophen. Curr Med Res Opin 33(5):943\u2013948","journal-title":"Curr Med Res Opin"},{"key":"498_CR25","volume-title":"FRAM: the Functional Resonance Analysis Method","author":"E Hollnagel","year":"2012","unstructured":"Hollnagel E (2012) FRAM: the Functional Resonance Analysis Method. CRC Press, Boca Raton"},{"key":"498_CR26","volume-title":"Resilience engineering perspectives, volume 1: remaining sensitive the possibility of failure","author":"E Hollnagel","year":"2008","unstructured":"Hollnagel E, Nemeth CP, Dekker S (2008) Resilience engineering perspectives, volume 1: remaining sensitive the possibility of failure. Ashgate Publishing, Aldershot"},{"key":"498_CR27","volume-title":"Resilience engineering in practice: a guidebook","author":"E Hollnagel","year":"2011","unstructured":"Hollnagel E, Paries J, Woods DD, Wreathall J (2011) Resilience engineering in practice: a guidebook. Ashgate Publishing Limited, Surrey"},{"key":"498_CR28","volume-title":"Resilient health care","year":"2013","unstructured":"Hollnagel E, Braithwaite J, Wears RL (eds) (2013) Resilient health care. Ashgate, Burlington"},{"issue":"6","key":"498_CR29","doi-asserted-by":"publisher","first-page":"554","DOI":"10.1002\/nur.21565","volume":"36","author":"BM Jennings","year":"2013","unstructured":"Jennings BM, Sandlowski M, Higgins MK (2013) Turning over patient turnover: an ethnographic study of admissions, discharges and transfers. Res Nurs Health 36(6):554\u2013566","journal-title":"Res Nurs Health"},{"issue":"12","key":"498_CR30","doi-asserted-by":"publisher","first-page":"837","DOI":"10.7326\/0003-4819-157-12-201212180-00003","volume":"157","author":"PJ Kaboli","year":"2012","unstructured":"Kaboli PJ, Go JT, Hockenberry J, Glasgow JM, Johnson SR, Rosenthal GE, Jones MP, Vaughan-Sarrazin M (2012) Associations between reduced hospital length of stay and 30-day readmission rate and mortality: 14-year experience in 129 Veterans Affairs Hospitals. Annu Intern Med 157(12):837\u2013845","journal-title":"Annu Intern Med"},{"key":"498_CR31","doi-asserted-by":"publisher","first-page":"3","DOI":"10.1016\/j.outlook.2008.05.007","volume":"57","author":"BJ Kalisch","year":"2009","unstructured":"Kalisch BJ, Landstron G, Williams RA (2009) Missed nursing care: errors of omission. Nurs Outlook 57:3\u20139","journal-title":"Nurs Outlook"},{"issue":"5","key":"498_CR32","doi-asserted-by":"publisher","first-page":"415","DOI":"10.1177\/1062860613501715","volume":"29","author":"BJ Kalisch","year":"2014","unstructured":"Kalisch BJ, Xie B, Dabney BW (2014) Patient-reported missed nursing care correlated with adverse events. Am J Med Qual 29(5):415\u2013422","journal-title":"Am J Med Qual"},{"key":"498_CR33","volume-title":"Handbook of ecosystem theories and management","author":"JJ Kay","year":"2000","unstructured":"Kay JJ (2000) Ecosystems as self-organising holarchic open systems: narratives and the second law of thermodynamics. In: Jorgensen SE, Muller F (eds) Handbook of ecosystem theories and management. Lewis Publishers, Boca Raton"},{"issue":"4","key":"498_CR34","doi-asserted-by":"publisher","first-page":"385","DOI":"10.1111\/j.1547-5069.2008.00254.x","volume":"40","author":"P Kiekkas","year":"2008","unstructured":"Kiekkas P, Sakellaropoulos GC, Brokalaki H, Manolis E, Samios A, Skartsani C, Baltopoulos GI (2008) Association between nursing workload and mortality of intensive care unit patients. J Nurs Scholarsh 40(4):385\u2013390","journal-title":"J Nurs Scholarsh"},{"key":"498_CR35","volume-title":"The ghost in the machine","author":"A Koestler","year":"1968","unstructured":"Koestler A (1968) The ghost in the machine. MacMillan, London"},{"key":"498_CR36","volume-title":"Janus: a summing up","author":"A Koestler","year":"1978","unstructured":"Koestler A (1978) Janus: a summing up. Random House, New York"},{"key":"498_CR37","doi-asserted-by":"publisher","first-page":"98","DOI":"10.1007\/BF00877518","volume":"52","author":"PN Kugler","year":"1990","unstructured":"Kugler PN, Shaw RE, Vicente KJ, Kinsella-Shaw J (1990) Inquiry into intentional systems I: issues in ecological physics. Psychol Res 52:98\u2013121","journal-title":"Psychol Res"},{"key":"498_CR38","doi-asserted-by":"publisher","first-page":"63","DOI":"10.1016\/j.ress.2015.03.015","volume":"141","author":"E Lay","year":"2015","unstructured":"Lay E, Branlat M, Woods Z (2015) A practitioner\u2019s experiences operationalizing resilience engineering. Reliab Eng Syst Saf 141:63\u201373","journal-title":"Reliab Eng Syst Saf"},{"key":"498_CR39","volume-title":"Resilience perspectives volume 2: preparation and restoration","author":"CA Lengnick-Hall","year":"2009","unstructured":"Lengnick-Hall CA, Beck TE (2009) Resilience capacity and strategic agility: prerequisites for thriving in a dynamic environment. In: Nemeth C, Hollnagel E, Dekker S (eds) Resilience perspectives volume 2: preparation and restoration. Ashgate Publishing Limited, Surrey"},{"key":"498_CR40","doi-asserted-by":"publisher","DOI":"10.1007\/s00464-015-4391-7","author":"J Leonard","year":"2015","unstructured":"Leonard J, Hieken TJ, Hussein M, Marmswen WS, Sawyer M, Osborn J, Bingener J (2015) Delineation of factors associated with prolonged length of stay after laparoscopic ventral hernia repair leads to a clinical pathway and improves quality of care. Surg Endosc. \n                    https:\/\/doi.org\/10.1007\/s00464-015-4391-7","journal-title":"Surg Endosc"},{"issue":"6","key":"498_CR41","doi-asserted-by":"publisher","first-page":"330","DOI":"10.1016\/S1553-7250(05)31044-0","volume":"31","author":"E Litvak","year":"2005","unstructured":"Litvak E, Buerhaus PI, Davidoff F, Long MC, McManus ML, Berwick DM (2005) Managing unnecessary variability in patient demand to reduce nursing stress and improve patient safety. Jt Comm J Qual Patient Saf 31(6):330\u2013338","journal-title":"Jt Comm J Qual Patient Saf"},{"key":"498_CR42","unstructured":"Ljungberg D, Lundh V (2013) Resilience engineering within ATM\u2014development adaption and application of the resilience analysis grid (RAG). \n                    http:\/\/www.diva-portal.org\/smash\/get\/diva2:694400\/FULLTEXT01.pdf\n                    \n                  . Accessed 15 Apr 2018"},{"key":"498_CR43","doi-asserted-by":"publisher","first-page":"1740","DOI":"10.1377\/hlthaff.2013.0613","volume":"10","author":"MD McHugh","year":"2013","unstructured":"McHugh MD, Berez J, Small DS (2013) Hospitals with higher nurse staffing had lower odds of readmissions penalties than hospitals with lower staffing. Health Aff 10:1740\u20131747","journal-title":"Health Aff"},{"key":"498_CR44","volume-title":"Resilience engineering perspectives. Vol. 1: remaining sensitive to the possibility of failure","author":"D Mendonca","year":"2008","unstructured":"Mendonca D (2008) Measures of resilient performance. In: Hollnagel E, Nemeth CP, Dekker S. (eds) Resilience engineering perspectives. Vol. 1: remaining sensitive to the possibility of failure. Ashgate, Burlington"},{"key":"498_CR45","doi-asserted-by":"publisher","first-page":"207","DOI":"10.1007\/s10111-004-0151-5","volume":"6","author":"A Miller","year":"2004","unstructured":"Miller A (2004) A work domain analysis framework for modeling patients as the system at the core of medical intensive care units. Cognit Technol Work. 6:207\u2013222","journal-title":"Cognit Technol Work"},{"issue":"1","key":"498_CR46","doi-asserted-by":"publisher","first-page":"38","DOI":"10.1016\/S1553-7250(13)39007-2","volume":"39","author":"A Miller","year":"2013","unstructured":"Miller A, Buerhaus P (2013) Supporting ICU charge nurse decision making in a rapidly changing healthcare climate. Jt Comm J Qual Patient Saf 39(1):38\u201347","journal-title":"Jt Comm J Qual Patient Saf"},{"key":"498_CR47","doi-asserted-by":"publisher","first-page":"51","DOI":"10.1007\/s10111-006-0041-0","volume":"9","author":"A Miller","year":"2007","unstructured":"Miller A, Xiao Y (2007) Multi-level strategies to achieve resilience for an organization operating at capacity a case study at a trauma centre. Cognit Technol Work 9:51\u201366","journal-title":"Cognit Technol Work"},{"issue":"3","key":"498_CR48","doi-asserted-by":"publisher","first-page":"354","DOI":"10.1177\/0018720809340032","volume":"51","author":"A Miller","year":"2010","unstructured":"Miller A, Weinger MB, Buerhaus P, Dietrich MS (2010) Care coordination in intensive care units: communicating across information spaces. Hum Factors 51(3):354\u2013367","journal-title":"Hum Factors"},{"key":"498_CR49","doi-asserted-by":"publisher","first-page":"1037","DOI":"10.1056\/NEJMsa1001025","volume":"364","author":"J Needleman","year":"2011","unstructured":"Needleman J, Buerhaus P, Pankratz S, Leibson CL, Stevens SR, Harris M (2011) Nurse staffing and impatient hospital mortality. N Engl J Med 364:1037\u20131045","journal-title":"N Engl J Med"},{"key":"498_CR50","volume-title":"Resilience perspectives volume 2: preparation and restoration","author":"C Nemeth","year":"2009","unstructured":"Nemeth C (2009) The ability to adapt. In: Nemeth D, Hollnagel E, Dekker S (eds) Resilience perspectives volume 2: preparation and restoration. Ashgate Publishing Limited, Surrey"},{"key":"498_CR51","doi-asserted-by":"publisher","first-page":"24","DOI":"10.1016\/j.engappai.2012.03.007","volume":"26","author":"KA Ouedraogo","year":"2013","unstructured":"Ouedraogo KA, Enjalbert S, Vanderhaegen F (2013) How to learn from the resilience of human\u2013machine systems. Eng Appl Artif Intell 26:24\u201334","journal-title":"Eng Appl Artif Intell"},{"key":"498_CR52","doi-asserted-by":"publisher","first-page":"79","DOI":"10.1016\/j.ssci.2017.10.005","volume":"102","author":"R Patriarca","year":"2018","unstructured":"Patriarca R, Bergstr\u00f6m J, Di Gravio G, Costantino F (2018) Resilience engineering: current results and future challenges. Saf Sci 102:79\u2013100","journal-title":"Saf Sci"},{"key":"498_CR53","volume-title":"Resilience engineering perspectives. Vol. 1: remaining sensitive to the possibility of failure","author":"B Pavard","year":"2008","unstructured":"Pavard B, Dugdale J, Saoud NB-B, Darcy S, Salembier P (2008) Underlying concepts in robustness and resilience and their use in designing socio-technical systems. In: Hollnagel E, Nemeth CP, Dekker S. (eds) Resilience engineering perspectives. Vol. 1: remaining sensitive to the possibility of failure. Ashgate, Burlington"},{"key":"498_CR54","unstructured":"R Core Team (2013) R: a language and environment for statistical computing. Vienna, Austria. \n                    http:\/\/www.R-project.org\/\n                    \n                  . Accessed 20 Apr 2018"},{"issue":"5","key":"498_CR55","doi-asserted-by":"publisher","first-page":"1109","DOI":"10.2307\/2951495","volume":"61","author":"R Radner","year":"1993","unstructured":"Radner R (1993) The organization of decentralized information processing. Econometrica 61(5):1109\u20131146","journal-title":"Econometrica"},{"key":"498_CR56","volume-title":"Cognitive systems engineering","author":"J Rasmussen","year":"1994","unstructured":"Rasmussen J, Pejtersen AM, Goodstein LP (1994) Cognitive systems engineering. Wiley, New York"},{"key":"498_CR57","doi-asserted-by":"publisher","first-page":"142","DOI":"10.1016\/j.ress.2015.03.007","volume":"141","author":"AW Righi","year":"2015","unstructured":"Righi AW, Saurin TA, Wachs P (2015) A systematic literature review of resilience engineering: research areas and a research agenda proposal. Reliab Eng Syst Saf 141:142\u2013152","journal-title":"Reliab Eng Syst Saf"},{"key":"498_CR58","volume-title":"Resilient health care vol. 2: the resilience of everyday clinical work","author":"R Robson","year":"2015","unstructured":"Robson R (2015) Everyday clinical work in complex adaptive systems. In: Wears RL, Hollnagel E, Braithwaite J (eds) Resilient health care vol. 2: the resilience of everyday clinical work. Ashgate, Burlington"},{"key":"498_CR59","doi-asserted-by":"publisher","first-page":"91","DOI":"10.1007\/s10111-012-0247-2","volume":"16","author":"AJ Ross","year":"2014","unstructured":"Ross AJ, Anderson JE, Kodate N, Thompson K. Cox A, Malik R (2014) Inpatient diabetes care: complexity, resilience and quality of care. Cognit Technol Work 16:91\u2013102","journal-title":"Cognit Technol Work"},{"key":"498_CR60","doi-asserted-by":"publisher","first-page":"404","DOI":"10.7326\/0003-4819-158-5-201303051-00007","volume":"158","author":"PG Shekelle","year":"2013","unstructured":"Shekelle PG (2013) Nurse\u2013patient ratios as a patient safety strategy. Ann Intern Med 158:404\u2013409","journal-title":"Ann Intern Med"},{"issue":"3","key":"498_CR61","doi-asserted-by":"publisher","first-page":"587","DOI":"10.1093\/icc\/11.3.587","volume":"11","author":"HA Simon","year":"2002","unstructured":"Simon HA (2002) Near decomposability and the speed of evolution. Ind Corp Change 11(3):587\u2013599","journal-title":"Ind Corp Change"},{"issue":"1","key":"498_CR62","doi-asserted-by":"publisher","first-page":"32","DOI":"10.1097\/JPN.0000000000000203","volume":"31","author":"KR Simpson","year":"2017","unstructured":"Simpson KR, Lyndon A (2017) Consequences of delayed, unfinished, or missed nursing care during labor and birth. J Perinat Neonatal Nurs 31(1):32\u201340","journal-title":"J Perinat Neonatal Nurs"},{"issue":"11","key":"498_CR63","doi-asserted-by":"publisher","first-page":"38","DOI":"10.1097\/01.NUMA.0000526068.32888.4b","volume":"48","author":"A Smith","year":"2017","unstructured":"Smith A (2017) Trade mandated ratios for collaboration. Nurs Manag 48(11):38\u201343","journal-title":"Nurs Manag"},{"issue":"4","key":"498_CR64","doi-asserted-by":"publisher","first-page":"817","DOI":"10.1016\/j.ijnurstu.2015.01.005","volume":"52","author":"D Stalpers","year":"2015","unstructured":"Stalpers D, de Brouwer BJM, Kalijouw MJ, Schuurmans MJ (2015) Associations between characteristics of nurse work environments and five nurse-sensitive patient outcomes in hospitals: a systematic review. Int J Nurs Stud 52(4):817\u2013835","journal-title":"Int J Nurs Stud"},{"key":"498_CR65","doi-asserted-by":"publisher","first-page":"b2393","DOI":"10.1136\/bmj.b2393","volume":"338","author":"JAC Sterne","year":"2009","unstructured":"Sterne JAC, White IR, Carlin JB, Spratt M, Royston P, Kenward MG et al (2009) Multiple imputation for missing data in epidemiological and clinical research: potential and pitfalls. Br Med J 338:b2393. \n                    https:\/\/doi.org\/10.1136\/bmj.b2393","journal-title":"Br Med J"},{"key":"498_CR66","doi-asserted-by":"publisher","first-page":"599","DOI":"10.1111\/j.1475-6773.2005.00496.x","volume":"41","author":"LY Unruh","year":"2006","unstructured":"Unruh LY, Fottler MD (2006) Patient turn-over and nursing staff adequacy. Health Serv Res 41:599\u2013612","journal-title":"Health Serv Res"},{"key":"498_CR67","volume-title":"Cognitive systems engineering: toward safe, productive and healthy computer-based work","author":"K Vicente","year":"1999","unstructured":"Vicente K (1999) Cognitive systems engineering: toward safe, productive and healthy computer-based work. Lawrence Erlbaum Associates, Mahwah"},{"key":"498_CR68","volume-title":"Resilient health care vol. 2: the resilience of everyday clinical work","year":"2015","unstructured":"Wears RL, Hollnagel E, Braithwaite J (eds) (2015) Resilient health care vol. 2: the resilience of everyday clinical work. Ashgate, Burlington"},{"key":"498_CR69","volume-title":"Resilience engineering: concepts and precepts","author":"R Westrum","year":"2006","unstructured":"Westrum R (2006) Chap. 5. A typology of resilience situations. In: Hollnagel E, Woods DD, Leveson N. (eds) Resilience engineering: concepts and precepts. Ashgate Publishing Limited, Surrey"},{"key":"498_CR70","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1016\/j.ress.2015.03.018","volume":"141","author":"DD Woods","year":"2015","unstructured":"Woods DD (2015) Four concepts for resilience and the implications for the future of resilience engineering. Reliab Eng Syst Saf 141:5\u20139","journal-title":"Reliab Eng Syst Saf"},{"key":"498_CR71","volume-title":"Resilience perspectives volume 2: preparation and restoration","author":"J Wreathall","year":"2009","unstructured":"Wreathall J (2009) Measuring resilience. In: Nemeth D, Hollnagel E, Dekker S (eds) Resilience perspectives volume 2: preparation and restoration. Ashgate Publishing Limited, Surrey"},{"key":"498_CR72","volume-title":"Resilience engineering in practice: a guidebook","author":"J Wreathall","year":"2011","unstructured":"Wreathall J (2011) Monitoring\u2014a critical ability in resilience engineering. In: Hollnagel E, Paries J, Woods DD, Wreathall J (eds) Resilience engineering in practice: a guidebook. Ashgate Publishing Limited, Surrey"},{"key":"498_CR73","doi-asserted-by":"publisher","first-page":"301","DOI":"10.1111\/j.1467-9868.2005.00503.x","volume":"67","author":"H Zou","year":"2005","unstructured":"Zou H, Hastie T (2005) Regularization and variable selection via the elastic net. J R Stat Soc Ser B 67:301\u2013320","journal-title":"J R Stat Soc Ser B"}],"container-title":["Cognition, Technology & Work"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10111-018-0498-7.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10111-018-0498-7\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10111-018-0498-7.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,6,20]],"date-time":"2019-06-20T19:18:31Z","timestamp":1561058311000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10111-018-0498-7"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018,6,21]]},"references-count":73,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2019,5]]}},"alternative-id":["498"],"URL":"https:\/\/doi.org\/10.1007\/s10111-018-0498-7","relation":{},"ISSN":["1435-5558","1435-5566"],"issn-type":[{"value":"1435-5558","type":"print"},{"value":"1435-5566","type":"electronic"}],"subject":[],"published":{"date-parts":[[2018,6,21]]},"assertion":[{"value":"13 October 2017","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"7 June 2018","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"21 June 2018","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}