{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,7]],"date-time":"2026-05-07T21:13:48Z","timestamp":1778188428259,"version":"3.51.4"},"reference-count":91,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2021,7,22]],"date-time":"2021-07-22T00:00:00Z","timestamp":1626912000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2021,7,22]],"date-time":"2021-07-22T00:00:00Z","timestamp":1626912000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"funder":[{"DOI":"10.13039\/501100003593","name":"Conselho Nacional de Desenvolvimento Cient\u00edfico e Tecnol\u00f3gico","doi-asserted-by":"publisher","id":[{"id":"10.13039\/501100003593","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Cogn Tech Work"],"published-print":{"date-parts":[[2022,5]]},"DOI":"10.1007\/s10111-021-00685-w","type":"journal-article","created":{"date-parts":[[2021,7,22]],"date-time":"2021-07-22T18:02:45Z","timestamp":1626976965000},"page":"215-231","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":33,"title":["The influence of user involvement in information system adoption: an extension of TAM"],"prefix":"10.1007","volume":"24","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9824-4246","authenticated-orcid":false,"given":"Bernardo Henrique","family":"Leso","sequence":"first","affiliation":[]},{"given":"Marcelo Nogueira","family":"Cortimiglia","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2021,7,22]]},"reference":[{"key":"685_CR1","doi-asserted-by":"publisher","first-page":"1163","DOI":"10.1080\/09537325.2014.974531","volume":"26","author":"D Abi Ghanem","year":"2014","unstructured":"Abi Ghanem D, Mander S (2014) Designing consumer engagement with the smart grids of the future: bringing active demand technology to everyday life. Technol Anal Strateg Manag 26:1163\u20131175. https:\/\/doi.org\/10.1080\/09537325.2014.974531","journal-title":"Technol Anal Strateg Manag"},{"key":"685_CR2","doi-asserted-by":"publisher","first-page":"11","DOI":"10.1016\/j.ipm.2009.07.002","volume":"46","author":"I Aedo","year":"2010","unstructured":"Aedo I, D\u00edaz P, Carroll JM, Convertino G, Rosson M (2010) End-user oriented strategies to facilitate multi-organizational adoption of emergency management information systems. Inf Process Manag 46:11\u201321. https:\/\/doi.org\/10.1016\/j.ipm.2009.07.002","journal-title":"Inf Process Manag"},{"key":"685_CR3","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2019.113113","author":"N Ain","year":"2019","unstructured":"Ain N, Vaia G, DeLone WH, Waheed M (2019) Two decades of research on business intelligence system adoption, utilization and success\u2014a systematic literature review. Decis Support Syst. https:\/\/doi.org\/10.1016\/j.dss.2019.113113","journal-title":"Decis Support Syst"},{"issue":"2","key":"685_CR4","doi-asserted-by":"publisher","first-page":"179","DOI":"10.1016\/0749-5978(91)90020-T","volume":"50","author":"I Ajzen","year":"1991","unstructured":"Ajzen I (1991) The theory of planned behavior. Organ Behav Hum Decis Process 50(2):179\u2013211","journal-title":"Organ Behav Hum Decis Process"},{"key":"685_CR5","doi-asserted-by":"publisher","first-page":"95","DOI":"10.2307\/249703","volume":"16","author":"M Alavi","year":"1992","unstructured":"Alavi M, Joachimsthaler EA (1992) Revisiting DSS implementation research: a meta-analysis of the literature and suggestions for researchers. MIS Q 16:95. https:\/\/doi.org\/10.2307\/249703","journal-title":"MIS Q"},{"key":"685_CR6","doi-asserted-by":"publisher","first-page":"163","DOI":"10.1108\/itp-07-2013-0127","volume":"28","author":"H Alhirz","year":"2015","unstructured":"Alhirz H, Sajeev ASM (2015) Do cultural dimensions differentiate ERP acceptance? A study in the context of Saudi Arabia. Inf Technol People 28:163\u2013194. https:\/\/doi.org\/10.1108\/itp-07-2013-0127","journal-title":"Inf Technol People"},{"key":"685_CR7","doi-asserted-by":"publisher","first-page":"160","DOI":"10.1177\/026839629200700305","volume":"7","author":"P Allingham","year":"1992","unstructured":"Allingham P, O\u2019Connor M (1992) MIS success: why does it vary among users? J Inf Technol 7:160\u2013168. https:\/\/doi.org\/10.1177\/026839629200700305","journal-title":"J Inf Technol"},{"issue":"2","key":"685_CR8","first-page":"399","volume":"8","author":"H Al-Shamlan","year":"2011","unstructured":"Al-Shamlan H, Al-Mudimigh A (2011) The change management strategies and processes for successful ERP implementation: a case study of MADAR. Int J Comput Sci Issues 8(2):399\u2013407","journal-title":"Int J Comput Sci Issues"},{"key":"685_CR9","doi-asserted-by":"publisher","first-page":"1232","DOI":"10.1016\/j.chb.2004.12.002","volume":"23","author":"K Amoako-Gyampah","year":"2007","unstructured":"Amoako-Gyampah K (2007) Perceived usefulness, user involvement and behavioral intention: an empirical study of ERP implementation. Comput Hum Behav 23:1232\u20131248. https:\/\/doi.org\/10.1016\/j.chb.2004.12.002","journal-title":"Comput Hum Behav"},{"key":"685_CR10","doi-asserted-by":"publisher","first-page":"731","DOI":"10.1016\/j.im.2003.08.010","volume":"41","author":"K Amoako-Gyampah","year":"2004","unstructured":"Amoako-Gyampah K, Salam AF (2004) An extension of the technology acceptance model in an ERP implementation environment. Inf Manag 41:731\u2013745. https:\/\/doi.org\/10.1016\/j.im.2003.08.010","journal-title":"Inf Manag"},{"key":"685_CR11","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/0378-7206(93)90021-k","volume":"25","author":"K Amoako-Gyampah","year":"1993","unstructured":"Amoako-Gyampah K, White KB (1993) User involvement and user satisfaction. Inf Manage 25:1\u201310. https:\/\/doi.org\/10.1016\/0378-7206(93)90021-k","journal-title":"Inf Manage"},{"key":"685_CR12","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2019.07.024","author":"A Baby","year":"2019","unstructured":"Baby A, Kannammal A (2019) Network path analysis for developing an enhanced TAM model: a user-centric e-learning perspective. Comput Hum Behav. https:\/\/doi.org\/10.1016\/j.chb.2019.07.024","journal-title":"Comput Hum Behav"},{"key":"685_CR13","doi-asserted-by":"publisher","first-page":"53","DOI":"10.2307\/248700","volume":"13","author":"H Barki","year":"1989","unstructured":"Barki H, Hartwick J (1989) Rethinking the concept of user involvement. MIS Q 13:53. https:\/\/doi.org\/10.2307\/248700","journal-title":"MIS Q"},{"key":"685_CR14","doi-asserted-by":"publisher","first-page":"232","DOI":"10.1145\/5666.5669","volume":"29","author":"JJ Baroudi","year":"1986","unstructured":"Baroudi JJ, Olson MH, Ives B (1986) An empirical study of the impact of user involvement on system usage and information satisfaction. Commun ACM 29:232\u2013238. https:\/\/doi.org\/10.1145\/5666.5669","journal-title":"Commun ACM"},{"issue":"3","key":"685_CR15","first-page":"129","volume":"18","author":"S Barrio-Garc\u00eda","year":"2015","unstructured":"Barrio-Garc\u00eda S, Arquero J, Esteban R (2015) Personal learning environments acceptance model: the role of need for cognition, e-learning satisfaction and students\u2019 perceptions. Educ Technol Soc 18(3):129\u2013141","journal-title":"Educ Technol Soc"},{"key":"685_CR16","unstructured":"Beck K, Beedle M, van Bennekum A, Cockburn A, Cunningham W, Fowler M, Dave T (2001) Manifesto for Agile Software Development. http:\/\/agilemanifesto.org\/. Accessed 5 July 2021"},{"key":"685_CR18","volume-title":"EQS: structural equations program manual","author":"P Bentler","year":"1995","unstructured":"Bentler P (1995) EQS: structural equations program manual. Multivariate Software Inc, Encino (CA)"},{"key":"685_CR19","unstructured":"Brown T (2009) Change by design: how DT transforms organizations and inspires innovation. Harper Collins, New York, 264 p"},{"key":"685_CR20","volume-title":"Structural equation modeling with AMOS","author":"B Byrne","year":"2001","unstructured":"Byrne B (2001) Structural equation modeling with AMOS. Lawrence Erlbaum Associates, Mahwah"},{"key":"685_CR21","doi-asserted-by":"publisher","first-page":"48","DOI":"10.1016\/j.techfore.2014.03.012","volume":"95","author":"C-C Chang","year":"2015","unstructured":"Chang C-C, Hung S-W, Cheng M-J, Wu C-Y (2015) Exploring the intention to continue using social networking sites: the case of Facebook. Technol Forecast Soc Chang 95:48\u201356. https:\/\/doi.org\/10.1016\/j.techfore.2014.03.012","journal-title":"Technol Forecast Soc Chang"},{"key":"685_CR22","doi-asserted-by":"publisher","first-page":"699","DOI":"10.1111\/j.1540-5915.2001.tb00978.x","volume":"32","author":"PYK Chau","year":"2001","unstructured":"Chau PYK, Hu PJ-H (2001) Information technology acceptance by individual professionals: a model comparison approach. Decis Sci 32:699\u2013719. https:\/\/doi.org\/10.1111\/j.1540-5915.2001.tb00978.x","journal-title":"Decis Sci"},{"key":"685_CR23","doi-asserted-by":"publisher","first-page":"1674","DOI":"10.1016\/j.chb.2010.06.016","volume":"26","author":"JE Chung","year":"2010","unstructured":"Chung JE, Park N, Wang H, Fulk J, McLaughlin M (2010) Age differences in perceptions of online community participation among non-users: an extension of the technology acceptance model. Comput Hum Behav 26:1674\u20131684. https:\/\/doi.org\/10.1016\/j.chb.2010.06.016","journal-title":"Comput Hum Behav"},{"key":"685_CR24","unstructured":"Danet TL (2006) A study of the impact of users\u2019 involvement, resistance and computer self-efficacy on the success of a centralized identification system implementation. Unpublished Phd Thesis, Nova Southeastern University"},{"key":"685_CR25","doi-asserted-by":"publisher","first-page":"982","DOI":"10.1287\/mnsc.35.8.982","volume":"35","author":"FD Davis","year":"1989","unstructured":"Davis FD, Bagozzi RP, Warshaw PR (1989) User acceptance of computer technology: a comparison of two theoretical models. Manag Sci 35:982\u20131003. https:\/\/doi.org\/10.1287\/mnsc.35.8.982","journal-title":"Manag Sci"},{"key":"685_CR26","doi-asserted-by":"publisher","first-page":"588","DOI":"10.1016\/j.envsoft.2008.10.009","volume":"24","author":"E D\u00edez","year":"2009","unstructured":"D\u00edez E, McIntosh BS (2009) A review of the factors which influence the use and usefulness of information systems. Environ Model Softw 24:588\u2013602. https:\/\/doi.org\/10.1016\/j.envsoft.2008.10.009","journal-title":"Environ Model Softw"},{"key":"685_CR27","doi-asserted-by":"publisher","first-page":"57","DOI":"10.1007\/s00766-003-0180-2","volume":"9","author":"D Fakun","year":"2004","unstructured":"Fakun D, Greenough RM (2004) An exploratory study into whether to or not to include users in the development of industrial hypermedia applications. Requir Eng 9:57\u201366. https:\/\/doi.org\/10.1007\/s00766-003-0180-2","journal-title":"Requir Eng"},{"key":"685_CR28","doi-asserted-by":"publisher","unstructured":"Field A (2005) Discovering Statistics Using SPSS. Ism Introducing Statistical Methods, vol 2. https:\/\/doi.org\/10.1016\/j.landurbplan.2008.06.008","DOI":"10.1016\/j.landurbplan.2008.06.008"},{"key":"685_CR29","volume-title":"Belief, attitude, intention, and behavior","author":"M Fishbein","year":"1975","unstructured":"Fishbein M, Ajzen I (1975) Belief, attitude, intention, and behavior. Reading, Mass.: Addison-Wesley Pub. Co"},{"key":"685_CR30","doi-asserted-by":"publisher","first-page":"35","DOI":"10.1145\/298752.298757","volume":"29","author":"D Gefen","year":"1998","unstructured":"Gefen D, Keil M (1998) The impact of developer responsiveness on perceptions of usefulness and ease of use. ACM SIGMIS Database 29:35\u201349. https:\/\/doi.org\/10.1145\/298752.298757","journal-title":"ACM SIGMIS Database"},{"key":"685_CR31","doi-asserted-by":"publisher","first-page":"119","DOI":"10.1016\/0378-7206(95)00042-9","volume":"30","author":"T Guimaraes","year":"1996","unstructured":"Guimaraes T, Yoon Y, Clevenson A (1996) Factors important to expert systems success a field test. Inf Manag 30:119\u2013130. https:\/\/doi.org\/10.1016\/0378-7206(95)00042-9","journal-title":"Inf Manag"},{"key":"685_CR32","unstructured":"Hair J, Black WC, Babin BJ, Anderson RE (2014) Multivariate data analysis. Pearson, Edinburg"},{"key":"685_CR33","unstructured":"Hamdan BJ, Weistroffer HR (2011) User participation and technology acceptance: towards ex-ante acceptance predictions. In: AMCIS 2011 proceedings\u2014all submissions. 128"},{"key":"685_CR34","doi-asserted-by":"publisher","first-page":"440","DOI":"10.1287\/mnsc.40.4.440","volume":"40","author":"J Hartwick","year":"1994","unstructured":"Hartwick J, Barki H (1994) Explaining the role of user participation in information system use. Manag Sci 40:440\u2013465. https:\/\/doi.org\/10.1287\/mnsc.40.4.440","journal-title":"Manag Sci"},{"key":"685_CR35","doi-asserted-by":"publisher","first-page":"21","DOI":"10.1109\/47.911130","volume":"44","author":"J Hartwick","year":"2001","unstructured":"Hartwick J, Barki H (2001) Communication as a dimension of user participation. IEEE Trans Prof Commun 44:21\u201336. https:\/\/doi.org\/10.1109\/47.911130","journal-title":"IEEE Trans Prof Commun"},{"key":"685_CR36","doi-asserted-by":"publisher","first-page":"38","DOI":"10.1145\/590806.590812","volume":"33","author":"O Henfridsson","year":"2002","unstructured":"Henfridsson O, Holmstr\u00f6m H (2002) Developing e-commerce in internetworked organizations. ACM SIGMIS Database 33:38\u201350. https:\/\/doi.org\/10.1145\/590806.590812","journal-title":"ACM SIGMIS Database"},{"key":"685_CR37","doi-asserted-by":"publisher","first-page":"115","DOI":"10.1007\/s11747-014-0403-8","volume":"43","author":"J Henseler","year":"2015","unstructured":"Henseler J, Ringle CM, Sarstedt M (2015) A new criterion for assessing discriminant validity in variance-based structural equation modeling. J Acad Mark Sci 43:115\u2013135. https:\/\/doi.org\/10.1007\/s11747-014-0403-8","journal-title":"J Acad Mark Sci"},{"issue":"1","key":"685_CR38","first-page":"53","volume":"6","author":"D Hooper","year":"2008","unstructured":"Hooper D, Coughlan J, Mullen M (2008) Structural equation modelling: guidelines for determining model fit. Electron J Bus Res Methods 6(1):53\u201360","journal-title":"Electron J Bus Res Methods"},{"key":"685_CR39","doi-asserted-by":"publisher","first-page":"2","DOI":"10.1111\/1468-005x.00107","volume":"18","author":"D Howcroft","year":"2003","unstructured":"Howcroft D, Wilson M (2003) Participation: \u201cbounded freedom\u201d or hidden constraints on user involvement. N Technol Work Employ 18:2\u201319. https:\/\/doi.org\/10.1111\/1468-005x.00107","journal-title":"N Technol Work Employ"},{"key":"685_CR40","doi-asserted-by":"publisher","DOI":"10.3127\/ajis.v22i0.1533","author":"S-Y Huang","year":"2018","unstructured":"Huang S-Y, Yang MM, Chen C-H (2018) When do motivational factors lead to negative user experience on social networking applications? Australas J Inf Syst. https:\/\/doi.org\/10.3127\/ajis.v22i0.1533","journal-title":"Australas J Inf Syst"},{"issue":"4","key":"685_CR41","doi-asserted-by":"publisher","first-page":"229","DOI":"10.1016\/S0378-7206(98)00092-5","volume":"35","author":"M Hwang","year":"1999","unstructured":"Hwang M, Thorn R (1999) The effect of user engagement on system success: a meta-analytical integration of research findings. Inf Manag 35(4):229\u2013236","journal-title":"Inf Manag"},{"key":"685_CR42","doi-asserted-by":"publisher","first-page":"357","DOI":"10.1111\/j.1540-5915.1997.tb01315.x","volume":"28","author":"CM Jackson","year":"1997","unstructured":"Jackson CM, Chow S, Leitch RA (1997) Toward an understanding of the behavioral intention to use an information system. Decis Sci 28:357\u2013389. https:\/\/doi.org\/10.1111\/j.1540-5915.1997.tb01315.x","journal-title":"Decis Sci"},{"key":"685_CR43","doi-asserted-by":"publisher","first-page":"387","DOI":"10.1007\/bf00152012","volume":"24","author":"KG Joreskog","year":"1990","unstructured":"Joreskog KG (1990) New developments in LISREL: analysis of ordinal variables using polychoric correlations and weighted least squares. Qual Quant 24:387\u2013404. https:\/\/doi.org\/10.1007\/bf00152012","journal-title":"Qual Quant"},{"issue":"6","key":"685_CR44","doi-asserted-by":"publisher","first-page":"44","DOI":"10.1080\/08956308.2019.1661079","volume":"62","author":"G Kane","year":"2019","unstructured":"Kane G (2019) The technology fallacy. Res Technol Manag 62(6):44\u201349","journal-title":"Res Technol Manag"},{"key":"685_CR45","unstructured":"Kappelman L, McLean E (1991) The respective roles of user participation and user involvement in information system implementation success. In: Proceedings of the international conference on information systems. New York"},{"key":"685_CR46","doi-asserted-by":"publisher","first-page":"45","DOI":"10.1002\/dir.20113","volume":"22","author":"J Kim","year":"2008","unstructured":"Kim J, Forsythe S (2008) Adoption of virtual try-on technology for online apparel shopping. J Interact Mark 22:45\u201359. https:\/\/doi.org\/10.1002\/dir.20113","journal-title":"J Interact Mark"},{"key":"685_CR47","unstructured":"Kline RB (2015) Principles and practice of structural equation modeling"},{"key":"685_CR48","doi-asserted-by":"publisher","first-page":"261","DOI":"10.1080\/0144929x.2011.563797","volume":"31","author":"NP Kotamraju","year":"2012","unstructured":"Kotamraju NP, van der Geest TM (2012) The tension between user-centred design and e-government services. Behav Inf Technol 31:261\u2013273. https:\/\/doi.org\/10.1080\/0144929x.2011.563797","journal-title":"Behav Inf Technol"},{"key":"685_CR49","doi-asserted-by":"publisher","DOI":"10.4301\/s1807-17752017000100002","author":"P Lai","year":"2017","unstructured":"Lai P (2017) The literature review of technology adoption models and theories for the novelty technology. J Inf Syst Technol Manag. https:\/\/doi.org\/10.4301\/s1807-17752017000100002","journal-title":"J Inf Syst Technol Manag"},{"key":"685_CR50","doi-asserted-by":"publisher","first-page":"27","DOI":"10.1145\/1240616.1240621","volume":"38","author":"A Leclercq","year":"2007","unstructured":"Leclercq A (2007) The perceptual evaluation of information systems using the construct of user satisfaction. ACM SIGMIS Database 38:27\u201360. https:\/\/doi.org\/10.1145\/1240616.1240621","journal-title":"ACM SIGMIS Database"},{"key":"685_CR51","doi-asserted-by":"publisher","first-page":"191","DOI":"10.1016\/s0378-7206(01)00143-4","volume":"40","author":"P Legris","year":"2003","unstructured":"Legris P, Ingham J, Collerette P (2003) Why do people use information technology? A critical review of the technology acceptance model. Inf Manag 40:191\u2013204. https:\/\/doi.org\/10.1016\/s0378-7206(01)00143-4","journal-title":"Inf Manag"},{"key":"685_CR52","doi-asserted-by":"publisher","first-page":"33","DOI":"10.1111\/j.1745-3992.2007.00099.x","volume":"26","author":"P-W Lei","year":"2007","unstructured":"Lei P-W, Wu Q (2007) Introduction to structural equation modeling: issues and practical considerations. Educ Meas Issues Pract 26:33\u201343. https:\/\/doi.org\/10.1111\/j.1745-3992.2007.00099.x","journal-title":"Educ Meas Issues Pract"},{"key":"685_CR53","doi-asserted-by":"publisher","first-page":"549","DOI":"10.1016\/j.jretconser.2013.06.003","volume":"20","author":"LSK Leung","year":"2013","unstructured":"Leung LSK, Matanda MJ (2013) The impact of basic human needs on the use of retailing self-service technologies: a study of self-determination theory. J Retail Consum Serv 20:549\u2013559. https:\/\/doi.org\/10.1016\/j.jretconser.2013.06.003","journal-title":"J Retail Consum Serv"},{"key":"685_CR54","doi-asserted-by":"publisher","first-page":"365","DOI":"10.14257\/ijmue.2015.10.6.35","volume":"10","author":"J Li","year":"2015","unstructured":"Li J, Ji H, Qi L et al (2015) Empirical study on influence factors of adaption intention of online customized marketing system in China. Int J Multimed Ubiquitous Eng 10:365\u2013378. https:\/\/doi.org\/10.14257\/ijmue.2015.10.6.35","journal-title":"Int J Multimed Ubiquitous Eng"},{"key":"685_CR55","doi-asserted-by":"publisher","first-page":"469","DOI":"10.1016\/s0950-5849(03)00027-2","volume":"45","author":"J Lim","year":"2003","unstructured":"Lim J (2003) A conceptual framework on the adoption of negotiation support systems. Inf Softw Technol 45:469\u2013477. https:\/\/doi.org\/10.1016\/s0950-5849(03)00027-2","journal-title":"Inf Softw Technol"},{"key":"685_CR56","doi-asserted-by":"publisher","first-page":"119","DOI":"10.1108\/10662240710736997","volume":"17","author":"H Lin","year":"2007","unstructured":"Lin H (2007) The role of online and offline features in sustaining virtual communities: an empirical study. Internet Res 17:119\u2013138. https:\/\/doi.org\/10.1108\/10662240710736997","journal-title":"Internet Res"},{"key":"685_CR57","doi-asserted-by":"publisher","first-page":"641","DOI":"10.1002\/mar.20177","volume":"24","author":"C-H Lin","year":"2007","unstructured":"Lin C-H, Shih H-Y, Sher PJ (2007) Integrating technology readiness into technology acceptance: the TRAM model. Psychol Mark 24:641\u2013657. https:\/\/doi.org\/10.1002\/mar.20177","journal-title":"Psychol Mark"},{"key":"685_CR58","doi-asserted-by":"publisher","first-page":"518","DOI":"10.1016\/j.protcy.2013.12.058","volume":"9","author":"S Matende","year":"2013","unstructured":"Matende S, Ogao P (2013) Enterprise resource planning (ERP) system implementation: a case for user participation. Procedia Technol 9:518\u2013526. https:\/\/doi.org\/10.1016\/j.protcy.2013.12.058","journal-title":"Procedia Technol"},{"key":"685_CR59","doi-asserted-by":"publisher","first-page":"1724","DOI":"10.1016\/j.chb.2007.07.003","volume":"24","author":"M Monnickendam","year":"2008","unstructured":"Monnickendam M, Savaya R, Waysman M (2008) Targeting implementation efforts for maximum satisfaction with new computer systems: results from four human service agencies. Comput Hum Behav 24:1724\u20131740. https:\/\/doi.org\/10.1016\/j.chb.2007.07.003","journal-title":"Comput Hum Behav"},{"key":"685_CR60","doi-asserted-by":"publisher","first-page":"217","DOI":"10.1016\/s0378-7206(00)00061-6","volume":"38","author":"J-W Moon","year":"2001","unstructured":"Moon J-W, Kim Y-G (2001) Extending the TAM for a World-Wide-Web context. Inf Manag 38:217\u2013230. https:\/\/doi.org\/10.1016\/s0378-7206(00)00061-6","journal-title":"Inf Manag"},{"key":"685_CR61","first-page":"7989","volume":"12","author":"SK Mukti","year":"2016","unstructured":"Mukti SK, Rawani AM (2016) ERP systems implementation and issues and challenges in developing nations. ARPN J Eng Appl Sci 12:7989\u20137996","journal-title":"ARPN J Eng Appl Sci"},{"key":"685_CR62","doi-asserted-by":"publisher","first-page":"25","DOI":"10.1016\/j.sjme.2016.12.001","volume":"21","author":"F Mu\u00f1oz-Leiva","year":"2017","unstructured":"Mu\u00f1oz-Leiva F, Climent-Climent S, Li\u00e9bana-Cabanillas F (2017) Determinants of intention to use the mobile banking apps: an extension of the classic TAM model. Spanish J Market 21:25\u201338. https:\/\/doi.org\/10.1016\/j.sjme.2016.12.001","journal-title":"Spanish J Market"},{"key":"685_CR63","doi-asserted-by":"publisher","first-page":"32","DOI":"10.4018\/irmj.2004070103","volume":"17","author":"FF-H Nah","year":"2004","unstructured":"Nah FF-H, Tan X, Teh SH (2004) An empirical investigation on end-users\u2019 acceptance of enterprise systems. Inf Resour Manag J 17:32\u201353. https:\/\/doi.org\/10.4018\/irmj.2004070103","journal-title":"Inf Resour Manag J"},{"key":"685_CR65","volume-title":"Psychometric theory","author":"J Nunnally","year":"1978","unstructured":"Nunnally J (1978) Psychometric theory. McGraw-Hill Book, New York"},{"key":"685_CR66","doi-asserted-by":"publisher","first-page":"138","DOI":"10.1016\/j.enpol.2004.08.037","volume":"34","author":"M Ornetzeder","year":"2006","unstructured":"Ornetzeder M, Rohracher H (2006) User-led innovations and participation processes: lessons from sustainable energy technologies. Energy Policy 34:138\u2013150. https:\/\/doi.org\/10.1016\/j.enpol.2004.08.037","journal-title":"Energy Policy"},{"key":"685_CR67","doi-asserted-by":"publisher","first-page":"197","DOI":"10.1197\/jamia.m1930","volume":"13","author":"G Pare","year":"2006","unstructured":"Pare G, Sicotte C, Jacques H (2006) The effects of creating psychological ownership on physicians\u2019 acceptance of clinical information systems. J Am Med Inform Assoc 13:197\u2013205. https:\/\/doi.org\/10.1197\/jamia.m1930","journal-title":"J Am Med Inform Assoc"},{"key":"685_CR68","doi-asserted-by":"publisher","first-page":"211","DOI":"10.1016\/j.enpol.2014.03.017","volume":"72","author":"C-K Park","year":"2014","unstructured":"Park C-K, Kim H-J, Kim Y-S (2014) A study of factors enhancing smart grid consumer engagement. Energy Policy 72:211\u2013218. https:\/\/doi.org\/10.1016\/j.enpol.2014.03.017","journal-title":"Energy Policy"},{"key":"685_CR068","doi-asserted-by":"publisher","unstructured":"Petter S, DeLone W, McLean ER (2013) Information Systems Success: The Quest for the Independent Variables. J Manag Inf Syst 29:7\u201362. https:\/\/doi.org\/10.2753\/mis0742-1222290401","DOI":"10.2753\/mis0742-1222290401"},{"key":"685_CR69","doi-asserted-by":"publisher","first-page":"290","DOI":"10.1016\/j.chb.2018.09.041","volume":"91","author":"N Reich-Stiebert","year":"2019","unstructured":"Reich-Stiebert N, Eyssel F, Hohnemann C (2019) Involve the user! Changing attitudes toward robots by user participation in a robot prototyping process. Comput Hum Behav 91:290\u2013296. https:\/\/doi.org\/10.1016\/j.chb.2018.09.041","journal-title":"Comput Hum Behav"},{"key":"685_CR70","doi-asserted-by":"publisher","first-page":"559","DOI":"10.1016\/j.ijmedinf.2014.05.005","volume":"83","author":"MJ Rho","year":"2014","unstructured":"Rho MJ, Choi IY, Lee J (2014) Predictive factors of telemedicine service acceptance and behavioral intention of physicians. Int J Med Informatics 83:559\u2013571. https:\/\/doi.org\/10.1016\/j.ijmedinf.2014.05.005","journal-title":"Int J Med Informatics"},{"key":"685_CR71","doi-asserted-by":"publisher","first-page":"392","DOI":"10.1016\/j.chb.2016.05.063","volume":"63","author":"LF Rodrigues","year":"2016","unstructured":"Rodrigues LF, Oliveira A, Costa CJ (2016) Playing seriously\u2014how gamification and social cues influence bank customers to use gamified e-business applications. Comput Hum Behav 63:392\u2013407. https:\/\/doi.org\/10.1016\/j.chb.2016.05.063","journal-title":"Comput Hum Behav"},{"key":"685_CR72","doi-asserted-by":"publisher","first-page":"338","DOI":"10.1108\/02635570910939371","volume":"109","author":"K Rouibah","year":"2009","unstructured":"Rouibah K, Hamdy HI, Al-Enezi MZ (2009) Effect of management support, training, and user involvement on system usage and satisfaction in Kuwait. Ind Manag Data Syst 109:338\u2013356. https:\/\/doi.org\/10.1108\/02635570910939371","journal-title":"Ind Manag Data Syst"},{"key":"685_CR73","doi-asserted-by":"publisher","first-page":"51","DOI":"10.4018\/joeuc.2011100104","volume":"23","author":"J Segal","year":"2011","unstructured":"Segal J, Morris C (2011) Scientific end-user developers and barriers to user\/customer engagement. J Organiz End User Comput 23:51\u201363. https:\/\/doi.org\/10.4018\/joeuc.2011100104","journal-title":"J Organiz End User Comput"},{"key":"685_CR74","doi-asserted-by":"publisher","first-page":"19","DOI":"10.4018\/jthi.2011010102","volume":"7","author":"J Shen","year":"2011","unstructured":"Shen J, Eder LB (2011) An examination of factors associated with user acceptance of social shopping websites. Int J Technol Human Interact 7:19\u201336. https:\/\/doi.org\/10.4018\/jthi.2011010102","journal-title":"Int J Technol Human Interact"},{"key":"685_CR75","doi-asserted-by":"publisher","first-page":"460","DOI":"10.1108\/jsm-04-2013-0098","volume":"28","author":"X Sheng","year":"2014","unstructured":"Sheng X, Zolfagharian M (2014) Consumer participation in online product recommendation services: augmenting the technology acceptance model. J Serv Mark 28:460\u2013470. https:\/\/doi.org\/10.1108\/jsm-04-2013-0098","journal-title":"J Serv Mark"},{"key":"685_CR76","unstructured":"Silveira J (2006) Modelagem de Equa\u00e7\u00f5es Estruturais. Dissertation, Federal University of Rio Grande do Sul (UFRGS)"},{"key":"685_CR77","doi-asserted-by":"publisher","first-page":"209","DOI":"10.1016\/j.chb.2017.03.027","volume":"73","author":"ZR Steelman","year":"2017","unstructured":"Steelman ZR, Soror AA (2017) Why do you keep doing that? The biasing effects of mental states on IT continued usage intentions. Comput Hum Behav 73:209\u2013223. https:\/\/doi.org\/10.1016\/j.chb.2017.03.027","journal-title":"Comput Hum Behav"},{"key":"685_CR78","doi-asserted-by":"publisher","first-page":"40","DOI":"10.1016\/j.compind.2014.12.005","volume":"68","author":"H Sun","year":"2015","unstructured":"Sun H, Ni W, Lam R (2015) A step-by-step performance assessment and improvement method for ERP implementation: action case studies in Chinese companies. Comput Ind 68:40\u201352. https:\/\/doi.org\/10.1016\/j.compind.2014.12.005","journal-title":"Comput Ind"},{"key":"685_CR79","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2019.02.001","author":"FPS Surbakti","year":"2019","unstructured":"Surbakti FPS, Wang W, Indulska M, Sadiq S (2019) Factors influencing effective use of big data: a research framework. Inf Manag. https:\/\/doi.org\/10.1016\/j.im.2019.02.001","journal-title":"Inf Manag"},{"key":"685_CR80","volume-title":"Using multivariate statistics","author":"BG Tabachnick","year":"2007","unstructured":"Tabachnick BG, Fidell LS (2007) Using multivariate statistics, 5th edn. Pearson, New York","edition":"5"},{"key":"685_CR81","doi-asserted-by":"publisher","first-page":"91","DOI":"10.2307\/248809","volume":"12","author":"P Tait","year":"1988","unstructured":"Tait P, Vessey I (1988) The effect of user involvement on system success: a contingency approach. MIS Q 12:91. https:\/\/doi.org\/10.2307\/248809","journal-title":"MIS Q"},{"key":"685_CR82","doi-asserted-by":"publisher","first-page":"228","DOI":"10.1002\/ird.1887","volume":"64","author":"S Tapsuwan","year":"2014","unstructured":"Tapsuwan S, Hunink J, Alcon F et al (2014) Assessing the design of a model-based irrigation advisory bulletin: the importance of end-user participation. Irrig Drain 64:228\u2013240. https:\/\/doi.org\/10.1002\/ird.1887","journal-title":"Irrig Drain"},{"key":"685_CR83","doi-asserted-by":"publisher","first-page":"4905","DOI":"10.3390\/ijerph110504905","volume":"11","author":"C-H Tsai","year":"2014","unstructured":"Tsai C-H (2014) Integrating social capital theory, social cognitive theory, and the technology acceptance model to explore a behavioral model of telehealth systems. Int J Environ Res Public Health 11:4905\u20134925. https:\/\/doi.org\/10.3390\/ijerph110504905","journal-title":"Int J Environ Res Public Health"},{"key":"685_CR84","doi-asserted-by":"publisher","first-page":"463","DOI":"10.1016\/j.infsof.2009.11.005","volume":"52","author":"M Turner","year":"2010","unstructured":"Turner M, Kitchenham B, Brereton P et al (2010) Does the technology acceptance model predict actual use? A systematic literature review. Inf Softw Technol 52:463\u2013479. https:\/\/doi.org\/10.1016\/j.infsof.2009.11.005","journal-title":"Inf Softw Technol"},{"key":"685_CR64","unstructured":"Van den Hooff B, Hafkamp L (2018) Dealing with dissonance: misfits between an EHR system and medical work practices. In: Proceedings of the 38th international conference on information systems, Seoul 2017 AES Electronic Library. http:\/\/aisel.aisnet.org\/icis2017\/IT-and-Healthcare\/Presentations\/2\/"},{"key":"685_CR85","doi-asserted-by":"publisher","first-page":"61","DOI":"10.1007\/s10111-011-0196-1","volume":"14","author":"F Vanderhaegen","year":"2011","unstructured":"Vanderhaegen F (2011) Cooperation and learning to increase the autonomy of ADAS. Cogn Technol Work 14:61\u201369. https:\/\/doi.org\/10.1007\/s10111-011-0196-1","journal-title":"Cogn Technol Work"},{"key":"685_CR86","doi-asserted-by":"publisher","first-page":"361","DOI":"10.1016\/j.eswa.2016.08.071","volume":"65","author":"F Vanderhaegen","year":"2016","unstructured":"Vanderhaegen F (2016) A rule-based support system for dissonance discovery and control applied to car driving. Expert Syst Appl 65:361\u2013371. https:\/\/doi.org\/10.1016\/j.eswa.2016.08.071","journal-title":"Expert Syst Appl"},{"key":"685_CR87","doi-asserted-by":"publisher","DOI":"10.1007\/s11948-021-00284-y","author":"F Vanderhaegen","year":"2021","unstructured":"Vanderhaegen F (2021) Weak signal-oriented investigation of ethical dissonance applied to unsuccessful mobility experiences linked to human-machine interactions. Sci Eng Ethics. https:\/\/doi.org\/10.1007\/s11948-021-00284-y","journal-title":"Sci Eng Ethics"},{"key":"685_CR88","doi-asserted-by":"publisher","first-page":"273","DOI":"10.1111\/j.1540-5915.2008.00192.x","volume":"39","author":"V Venkatesh","year":"2008","unstructured":"Venkatesh V, Bala H (2008) Technology acceptance model 3 and a research agenda on interventions. Decis Sci 39:273\u2013315. https:\/\/doi.org\/10.1111\/j.1540-5915.2008.00192.x","journal-title":"Decis Sci"},{"key":"685_CR89","doi-asserted-by":"publisher","first-page":"425","DOI":"10.2307\/30036540","volume":"27","author":"V Venkatesh","year":"2003","unstructured":"Venkatesh V, Morris MG, Davis GB, Davis FD (2003) User acceptance of information technology: toward a unified view. MIS Q 27:425\u2013478. https:\/\/doi.org\/10.2307\/30036540","journal-title":"MIS Q"},{"key":"685_CR90","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2019.09.022","author":"PC Verhoef","year":"2019","unstructured":"Verhoef PC, Broekhuizen T, Bart Y, Bhattacharya A, Qi Dong J, Fabian N, Haenlein M (2019) Digital transformation: a multidisciplinary reflection and research agenda. J Bus Res. https:\/\/doi.org\/10.1016\/j.jbusres.2019.09.022","journal-title":"J Bus Res"},{"key":"685_CR090","doi-asserted-by":"publisher","unstructured":"Wu J, Wang Y (2006) Measuring ERP success: the ultimate users\u2019 view. Int J Oper Prod Manag 26:882\u2013903. https:\/\/doi.org\/10.1108\/01443570610678657","DOI":"10.1108\/01443570610678657"}],"container-title":["Cognition, Technology & Work"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10111-021-00685-w.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s10111-021-00685-w\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10111-021-00685-w.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,4,26]],"date-time":"2022-04-26T10:16:01Z","timestamp":1650968161000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s10111-021-00685-w"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,7,22]]},"references-count":91,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2022,5]]}},"alternative-id":["685"],"URL":"https:\/\/doi.org\/10.1007\/s10111-021-00685-w","relation":{},"ISSN":["1435-5558","1435-5566"],"issn-type":[{"value":"1435-5558","type":"print"},{"value":"1435-5566","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,7,22]]},"assertion":[{"value":"17 February 2021","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"8 July 2021","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"22 July 2021","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"The authors declare that they have no conflict of interest.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of interest"}}]}}