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The insights gained in this process were incorporated into the design of a workplace prototype for remote assistance. This prototype was tested in the study reported here by 34 participants meeting the professional background criteria for the role of Technical Supervisor according to the German law. Typical scenarios that may occur in highly automated driving and require remote assistance were created in a simulation environment. Even under elevated cognitive load induced by simultaneously engaging in a secondary task, participants were able to obtain sufficient situation awareness and quickly resolve the scenarios. The HMI also yielded favorable usability and acceptance ratings. The results of this study inform the iterative workplace development and further research on the remote assistance of highly automated vehicles.<\/jats:p>","DOI":"10.1007\/s10111-024-00753-x","type":"journal-article","created":{"date-parts":[[2024,2,19]],"date-time":"2024-02-19T17:02:03Z","timestamp":1708362123000},"page":"183-206","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":26,"title":["Human-centered design and evaluation of a workplace for the remote assistance of highly automated vehicles"],"prefix":"10.1007","volume":"26","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-8352-1052","authenticated-orcid":false,"given":"Andreas","family":"Schrank","sequence":"first","affiliation":[]},{"given":"Fabian","family":"Walocha","sequence":"additional","affiliation":[]},{"given":"Stefan","family":"Brandenburg","sequence":"additional","affiliation":[]},{"given":"Michael","family":"Oehl","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2024,2,19]]},"reference":[{"issue":"5","key":"753_CR1","doi-asserted-by":"publisher","first-page":"509","DOI":"10.1109\/THMS.2018.2791570","volume":"48","author":"DA Abbink","year":"2018","unstructured":"Abbink DA, Carlson T, Mulder M, de Winter JCF, Aminravan F, Gibo TL, Boer ER (2018) A topology of shared control systems\u2014finding common ground in diversity. 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