{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,9]],"date-time":"2026-07-09T13:52:32Z","timestamp":1783605152804,"version":"3.55.0"},"reference-count":87,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2024,11,10]],"date-time":"2024-11-10T00:00:00Z","timestamp":1731196800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2024,11,10]],"date-time":"2024-11-10T00:00:00Z","timestamp":1731196800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"funder":[{"name":"National Social Science Fund Project of China","award":["21AZD116"],"award-info":[{"award-number":["21AZD116"]}]},{"DOI":"10.13039\/501100001809","name":"National Natural Science Foundation of China","doi-asserted-by":"crossref","award":["72131006"],"award-info":[{"award-number":["72131006"]}],"id":[{"id":"10.13039\/501100001809","id-type":"DOI","asserted-by":"crossref"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Univ Access Inf Soc"],"published-print":{"date-parts":[[2025,6]]},"DOI":"10.1007\/s10209-024-01172-5","type":"journal-article","created":{"date-parts":[[2024,11,10]],"date-time":"2024-11-10T14:28:44Z","timestamp":1731248924000},"page":"1687-1699","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":13,"title":["Understanding older adults\u2019 continued-use intention of AI voice assistants"],"prefix":"10.1007","volume":"24","author":[{"given":"Chenze","family":"Xie","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Yuguang","family":"Xie","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ying","family":"Wang","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Peiyu","family":"Zhou","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Liyan","family":"Lu","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Yuting","family":"Feng","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Changyong","family":"Liang","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2024,11,10]]},"reference":[{"key":"1172_CR1","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1186\/s11782-021-00099-5","volume":"15","author":"H Congjia","year":"2021","unstructured":"Congjia, H., Guoan, X., Lingming, C.: The crowding-out effect of elderly support expenditure on household consumption from the perspective of population aging: evidence from China. Front. Bus. Res. China 15, 1\u201320 (2021). https:\/\/doi.org\/10.1186\/s11782-021-00099-5","journal-title":"Front. Bus. Res. China"},{"key":"1172_CR2","unstructured":"Government, S. M. P. s. Shanghai\u2019s 11th Five-Year Plan for the development of civil affairs. 2007 Jan 24. https:\/\/www.shanghai.gov.cn\/nw16920\/20200820\/0001-16920_10052.html"},{"key":"1172_CR3","doi-asserted-by":"publisher","first-page":"90","DOI":"10.1016\/j.archger.2016.01.004","volume":"64","author":"AL Lee","year":"2016","unstructured":"Lee, A.L., Vanessa, R., Priya, S., Chris, F., Dianne, C., Phyllis, M., Kenzie, A.C.: Advanced life events (ALEs) that impede aging-in-place among seniors. Arch. Gerontol. Geriatr. 64, 90\u201395 (2016). https:\/\/doi.org\/10.1016\/j.archger.2016.01.004","journal-title":"Arch. Gerontol. Geriatr."},{"issue":"1","key":"1172_CR4","doi-asserted-by":"publisher","first-page":"31","DOI":"10.1093\/ageing\/afp202","volume":"39","author":"M Luppa","year":"2010","unstructured":"Luppa, M., Luck, T., Weyerer, S., K\u00f6nig, H.-H., Br\u00e4hler, E., Riedel-Heller, S.: Prediction of institutionalization in the elderly. a systematic review. Age Ageing. 39(1), 31\u201338 (2010). https:\/\/doi.org\/10.1093\/ageing\/afp202","journal-title":"Age Ageing."},{"issue":"12","key":"1172_CR5","doi-asserted-by":"publisher","first-page":"1978","DOI":"10.1046\/j.1532-5415.2002.50609.x","volume":"50","author":"S Black","year":"2002","unstructured":"Black, S., Rush, R.: Cognitive and functional decline in adults aged 75 and older. J Amgeriatr Soc. 50(12), 1978\u20131986 (2002). https:\/\/doi.org\/10.1046\/j.1532-5415.2002.50609.x","journal-title":"J Amgeriatr Soc."},{"issue":"14","key":"1172_CR6","doi-asserted-by":"publisher","first-page":"1078","DOI":"10.1001\/archinternmed.2012.1993","volume":"172","author":"C Perissinotto","year":"2012","unstructured":"Perissinotto, C., Cenzer, I., Covinsky, K.: Loneliness in older persons: a predictor of functional decline and death. Arch. Intern. Med. 172(14), 1078\u20131084 (2012). https:\/\/doi.org\/10.1001\/archinternmed.2012.1993","journal-title":"Arch. Intern. Med."},{"key":"1172_CR7","doi-asserted-by":"publisher","first-page":"183","DOI":"10.1016\/j.chb.2018.03.051","volume":"85","author":"T Araujo","year":"2018","unstructured":"Araujo, T.: Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions. Comput. Hum. Behav. 85, 183\u2013189 (2018). https:\/\/doi.org\/10.1016\/j.chb.2018.03.051","journal-title":"Comput. Hum. Behav."},{"issue":"7\u20138","key":"1172_CR8","doi-asserted-by":"publisher","first-page":"693","DOI":"10.1080\/0267257X.2019.1596970","volume":"35","author":"F Schweitzer","year":"2019","unstructured":"Schweitzer, F., Belk, R., Jordan, W., Ortner, M.: Servant, friend or master? The relationships users build with voice-controlled smart devices. J. Mark. Mang.UK 35(7\u20138), 693\u2013715 (2019). https:\/\/doi.org\/10.1080\/0267257X.2019.1596970","journal-title":"J. Mark. Mang.UK"},{"key":"1172_CR9","doi-asserted-by":"publisher","DOI":"10.1080\/17483107.2022.2065369","author":"A Arnold","year":"2022","unstructured":"Arnold, A., Kolody, S., Comeau, A., Miguel, C.A.: What does the literature say about the use of personal voice assistants in older adults? A scoping review. Disabil. Rehabil. Assist. Technol. (2022). https:\/\/doi.org\/10.1080\/17483107.2022.2065369","journal-title":"Disabil. Rehabil. Assist. Technol."},{"key":"1172_CR10","doi-asserted-by":"publisher","DOI":"10.1109\/ITNG.2010.104","author":"A Dohr","year":"2010","unstructured":"Dohr, A., Modre-Opsrian, R., Drobics, M., Hayn, D., Schreier, G.: The internet of things for ambient assisted living. IEEE Access. (2010). https:\/\/doi.org\/10.1109\/ITNG.2010.104","journal-title":"IEEE Access."},{"issue":"5","key":"1172_CR11","doi-asserted-by":"publisher","first-page":"619","DOI":"10.1001\/jamainternmed.2016.0400","volume":"176","author":"A-S Miner","year":"2016","unstructured":"Miner, A.-S., Milstein, A., Schueller, S., Hegde, R., Mangurian, C., Linos, E.: Smartphone-based conversational agents and responses to questions about mental health, interpersonal violence, and physical health. JAMA Intern. Med. 176(5), 619\u2013625 (2016). https:\/\/doi.org\/10.1001\/jamainternmed.2016.0400","journal-title":"JAMA Intern. Med."},{"key":"1172_CR12","doi-asserted-by":"publisher","first-page":"5243","DOI":"10.1007\/s11042-018-6358-x","volume":"79","author":"V Tiwari","year":"2020","unstructured":"Tiwari, V., Hashmi, M.-F., Keskar, A., Shivaprakash, N.: Virtual home assistant for voice based controlling and scheduling with short speech speaker identification. Mutimed. Tools Appl. 79, 5243\u20135268 (2020). https:\/\/doi.org\/10.1007\/s11042-018-6358-x","journal-title":"Mutimed. Tools Appl."},{"issue":"1","key":"1172_CR13","doi-asserted-by":"publisher","first-page":"176","DOI":"10.1111\/jgs.16217","volume":"68","author":"K O\u2019Brien","year":"2020","unstructured":"O\u2019Brien, K., Liggett, A., Ramirez-Zohfeld, V., Sunkara, P., Lindquist, L.-A.: Voice-controlled intelligent personal assistants to support aging in place. J. Am. Geriatr. Soc. 68(1), 176\u2013179 (2020). https:\/\/doi.org\/10.1111\/jgs.16217","journal-title":"J. Am. Geriatr. Soc."},{"key":"1172_CR14","unstructured":"Shih W, Rivero E. Virtual voice assistants: ALA TechSource; 2020."},{"issue":"2","key":"1172_CR15","doi-asserted-by":"publisher","first-page":"e53","DOI":"10.1093\/geronb\/gbaa110","volume":"76","author":"A-C Krendl","year":"2021","unstructured":"Krendl, A.-C., Perry, B.-L.: The impact of sheltering in place during the COVID-19 pandemic on older adults\u2019 social and mental well-being. J Gerontol B-psychol. 76(2), e53\u2013e58 (2021). https:\/\/doi.org\/10.1093\/geronb\/gbaa110","journal-title":"J Gerontol B-psychol."},{"key":"1172_CR16","doi-asserted-by":"publisher","first-page":"19","DOI":"10.35241\/emeraldopenres.13571.1","volume":"2","author":"L Sheerman","year":"2020","unstructured":"Sheerman, L., Marston, H.-R., Musselwhite, C., Morgan, D.: COVID-19 and the secret virtual assistants: the social weapons for a state of emergency. Emd. Op. Res. 2, 19 (2020). https:\/\/doi.org\/10.35241\/emeraldopenres.13571.1","journal-title":"Emd. Op. Res."},{"key":"1172_CR17","doi-asserted-by":"publisher","unstructured":"Reis A, Paulino D, Paredes H, Barroso J.: Using intelligent personal assistants to strengthen the elderlies\u2019 social bonds: a preliminary evaluation of amazon alexa, google assistant, microsoft cortana, and apple siri. Lect. Notes Comput. Sci. (Including Subser. Lect. Notes Artif. Intell. Lect. Notes Bioinformatics). pp. 593\u2013602. https:\/\/doi.org\/10.1007\/978-3-319-58700-4_48. (2017)","DOI":"10.1007\/978-3-319-58700-4_48"},{"key":"1172_CR18","doi-asserted-by":"publisher","unstructured":"Vora J, Tanwar S, Tyagi S, Kumar N, Rodrigues J-J (2017) Home-based exercise system for patients using IoT enabled smart speaker. In: Paper presented at: the 2017 IEEE 19th international conference on e-health networking, applications and services (Healthcom); Dalian City, China. https:\/\/doi.org\/10.1109\/HealthCom.2017.8210826,(2017)","DOI":"10.1109\/HealthCom.2017.8210826,"},{"key":"1172_CR19","doi-asserted-by":"publisher","first-page":"312","DOI":"10.1016\/j.jbusres.2020.11.045","volume":"124","author":"G McLean","year":"2021","unstructured":"McLean, G., Osei-Frimpong, K., Barhorst, J.: Alexa, do voice assistants influence consumer brand engagement?\u2014examining the role of AI powered voice assistants in influencing consumer brand engagement. J. Bus. Res. 124, 312\u2013328 (2021). https:\/\/doi.org\/10.1016\/j.jbusres.2020.11.045","journal-title":"J. Bus. Res."},{"issue":"4","key":"1172_CR20","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/3373759","volume":"27","author":"A Pradhan","year":"2020","unstructured":"Pradhan, A., Lazar, A., Findlater, L.: Use of intelligent voice assistants by older adults with low technology use. ACM Trans. Comput. Hum. Interact. (TOCHI) 27(4), 1\u201327 (2020)","journal-title":"ACM Trans. Comput. Hum. Interact. (TOCHI)"},{"issue":"1","key":"1172_CR21","doi-asserted-by":"publisher","first-page":"e20427","DOI":"10.2196\/20427","volume":"9","author":"K Sunyong","year":"2021","unstructured":"Sunyong, K.: Exploring how older adults use a smart speaker\u2013based voice assistant in their first interactions: qualitative study. JMIR Mhealth Uhealth 9(1), e20427 (2021). https:\/\/doi.org\/10.2196\/20427","journal-title":"JMIR Mhealth Uhealth"},{"issue":"1","key":"1172_CR22","doi-asserted-by":"publisher","first-page":"33","DOI":"10.3390\/info11010033","volume":"11","author":"Y Cheng","year":"2020","unstructured":"Cheng, Y., Sharma, S., Sharma, P., Kulathunga, K.: Role of personalization in continuous use intention of Mobile news apps in India: extending the UTAUT2 model. Information 11(1), 33 (2020). https:\/\/doi.org\/10.3390\/info11010033","journal-title":"Information"},{"key":"1172_CR23","doi-asserted-by":"publisher","first-page":"106359","DOI":"10.1016\/j.chb.2020.106359","volume":"109","author":"C-E Rhee","year":"2020","unstructured":"Rhee, C.-E., Choi, J.: Effects of personalization and social role in voice shopping: an experimental study on product recommendation by a conversational voice agent. Comput. Hum. Behav. 109, 106359 (2020). https:\/\/doi.org\/10.1016\/j.chb.2020.106359","journal-title":"Comput. Hum. Behav."},{"issue":"11","key":"1172_CR24","doi-asserted-by":"publisher","first-page":"e15360","DOI":"10.2196\/15360","volume":"21","author":"A-B Kocaballi","year":"2019","unstructured":"Kocaballi, A.-B., Berkovsky, S., Quiroz, J.-C., Laranjo, L., Tong, H.-L., Rezazadegan, D., Coiera, E.: The personalization of conversational agents in health care: systematic review. J. Med. Internet Res. 21(11), e15360 (2019). https:\/\/doi.org\/10.2196\/15360","journal-title":"J. Med. Internet Res."},{"key":"1172_CR25","doi-asserted-by":"publisher","first-page":"351","DOI":"10.2307\/3250921","volume":"25","author":"A Bhattacherjee","year":"2001","unstructured":"Bhattacherjee, A.: Understanding information systems continuance: An expectation-confirmation model. MIS Quart. 25, 351\u2013370 (2001). https:\/\/doi.org\/10.2307\/3250921","journal-title":"MIS Quart."},{"issue":"2","key":"1172_CR26","doi-asserted-by":"publisher","first-page":"375","DOI":"10.1111\/j.1744-6570.2000.tb00206.x","volume":"53","author":"M-G Morris","year":"2000","unstructured":"Morris, M.-G., Venkatesh, V.: Age differences in technology adoption decisions: implications for a changing work force. Pers. Psychol. 53(2), 375\u2013403 (2000). https:\/\/doi.org\/10.1111\/j.1744-6570.2000.tb00206.x","journal-title":"Pers. Psychol."},{"issue":"2","key":"1172_CR27","first-page":"1","volume":"6","author":"M Asif","year":"2013","unstructured":"Asif, M., Krogstie, J.: Mobile services personalization evaluation model. Int. J. u e Serv. Sci. Technol. 6(2), 1\u201312 (2013)","journal-title":"Int. J. u e Serv. Sci. Technol."},{"key":"1172_CR28","doi-asserted-by":"publisher","unstructured":"Kowalski J, Jaskulska A, Skorupska K, Abramczuk K, Biele C, Kope\u0107 W, Marasek K. Older adults and voice interaction: a pilot study with google home. In: Paper presented at: the extended abstracts of the 2019 CHI conference on human factors in computing systems; Paper No.: LBW0187, pp. 1\u20136. https:\/\/doi.org\/10.1145\/3290607.3312973. (2019)","DOI":"10.1145\/3290607.3312973"},{"key":"1172_CR29","doi-asserted-by":"publisher","unstructured":"Wulf L, Garschall M, Himmelsbach J, Tscheligi M.: Hands free-care free: elderly people taking advantage of speech-only interaction. In: Paper presented at: the proceedings of the 8th Nordic conference on human-computer interaction: fun, fast, foundational; pp. 203\u2013206. https:\/\/doi.org\/10.1145\/2639189.2639251. (2014)","DOI":"10.1145\/2639189.2639251"},{"issue":"4","key":"1172_CR30","doi-asserted-by":"publisher","first-page":"664","DOI":"10.1111\/j.1939-0025.1982.tb01456.x","volume":"52","author":"J Bowlby","year":"1982","unstructured":"Bowlby, J.: Attachment and loss: retrospect and prospect. Am. J. Orthopsychiatr. 52(4), 664 (1982). https:\/\/doi.org\/10.1111\/j.1939-0025.1982.tb01456.x","journal-title":"Am. J. Orthopsychiatr."},{"issue":"11","key":"1172_CR31","doi-asserted-by":"publisher","first-page":"1092","DOI":"10.1002\/(SICI)1099-1166(199711)12:11<1092::AID-GPS690>3.0.CO;2-X","volume":"12","author":"C Magai","year":"1997","unstructured":"Magai, C., Cohen, C.-I., Culver, C., Gomberg, D., Malatesta, C.: Relation between premorbid personality and patterns of emotion expression in mid-to late-stage dementia. Int. J. Geriatr. Psych. 12(11), 1092-1099W (1997)","journal-title":"Int. J. Geriatr. Psych."},{"issue":"2","key":"1172_CR32","doi-asserted-by":"publisher","first-page":"200","DOI":"10.1080\/14616730126485","volume":"3","author":"M Bradley-J","year":"2001","unstructured":"Bradley-J, M., Cafferty, T.-P.: Attachment among older adults: current issues and directions for future research. Attach Hum. Dev. 3(2), 200\u2013221 (2001). https:\/\/doi.org\/10.1080\/14616730126485","journal-title":"Attach Hum. Dev."},{"issue":"5","key":"1172_CR33","doi-asserted-by":"publisher","first-page":"1009","DOI":"10.1080\/08874417.2021.1962213","volume":"62","author":"N Noor","year":"2022","unstructured":"Noor, N., Hill-S, R., Troshani, I.: Artificial intelligence service agents: role of parasocial relationship. J. Comput. Inform Syst. 62(5), 1009\u20131023 (2022). https:\/\/doi.org\/10.1080\/08874417.2021.1962213","journal-title":"J. Comput. Inform Syst."},{"key":"1172_CR34","doi-asserted-by":"publisher","first-page":"416","DOI":"10.1016\/j.chb.2016.05.064","volume":"63","author":"G-E Birnbaum","year":"2016","unstructured":"Birnbaum, G.-E., Mizrahi, M., Hoffman, G., Reis, H.-T., Finkel, E.-J., Sass, O.: What robots can teach us about intimacy: the reassuring effects of robot responsiveness to human disclosure. Compt. Hum. Behav. 63, 416\u2013423 (2016). https:\/\/doi.org\/10.1016\/j.chb.2016.05.064","journal-title":"Compt. Hum. Behav."},{"key":"1172_CR35","doi-asserted-by":"crossref","unstructured":"Wang W, Siau K.: Trusting artificial intelligence in healthcare. In: AMCIS 2018 proceedings. 125. https:\/\/aisel.aisnet.org\/amcis2018\/TREOsPDS\/Presentations\/125, (2018)","DOI":"10.1109\/AI4I.2018.8665678"},{"issue":"1","key":"1172_CR36","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/2133366.2133369","volume":"2","author":"A Hiolle","year":"2012","unstructured":"Hiolle, A., Canamero, L., Davila-Ross, M., Bard, K.-A.: Eliciting caregiving behavior in dyadic human-robot attachment-like interactions. ACM Trans. Interact. Intell. Syst. (TiiS) 2(1), 1\u201324 (2012). https:\/\/doi.org\/10.1145\/2133366.2133369","journal-title":"ACM Trans. Interact. Intell. Syst. (TiiS)"},{"key":"1172_CR37","doi-asserted-by":"publisher","first-page":"49","DOI":"10.1007\/s12193-019-00307-w","volume":"14","author":"A Alsswey","year":"2020","unstructured":"Alsswey, A., Al-Samarraie, H.: Elderly users\u2019 acceptance of mHealth user interface (UI) design-based culture: the moderator role of age. J. Multimodal User In. 14, 49\u201359 (2020). https:\/\/doi.org\/10.1007\/s12193-019-00307-w","journal-title":"J. Multimodal User In."},{"key":"1172_CR38","doi-asserted-by":"publisher","first-page":"381","DOI":"10.2307\/4132314","volume":"26","author":"JB Thatcher","year":"2002","unstructured":"Thatcher, J.B., Perrewe, P.L.: An empirical examination of individual traits as antecedents to computer anxiety and computer self-efficacy. MIS Quart. 26, 381\u2013396 (2002). https:\/\/doi.org\/10.2307\/4132314","journal-title":"MIS Quart."},{"issue":"1","key":"1172_CR39","doi-asserted-by":"publisher","first-page":"259","DOI":"10.1108\/ITP-11-2019-0602","volume":"35","author":"F Meng","year":"2022","unstructured":"Meng, F., Guo, X., Peng, Z., Ye, Q., Lai, K.-H.: Trust and elderly users\u2019 continuance intention regarding mobile health services: the contingent role of health and technology anxieties. Inform Technol. Peopl. 35(1), 259\u2013280 (2022). https:\/\/doi.org\/10.1108\/ITP-11-2019-0602","journal-title":"Inform Technol. Peopl."},{"key":"1172_CR40","doi-asserted-by":"publisher","DOI":"10.1080\/08874417.2023.2167134","author":"Y Xie","year":"2023","unstructured":"Xie, Y., Zhao, S., Zhou, P., Liang, C.: Understanding continued use intention of AI assistants. J. Comput. Inform Syst. (2023). https:\/\/doi.org\/10.1080\/08874417.2023.2167134","journal-title":"J. Comput. Inform Syst."},{"key":"1172_CR41","volume-title":"An approach to environmental psychology","author":"A Mehrabian","year":"1974","unstructured":"Mehrabian, A., Russell, J.-A.: An approach to environmental psychology. MIT Press, Cambridge (1974)"},{"key":"1172_CR42","doi-asserted-by":"publisher","first-page":"101567","DOI":"10.1016\/j.techsoc.2021.101567","volume":"65","author":"I Tuncer","year":"2021","unstructured":"Tuncer, I.: The relationship between IT affordance, flow experience, trust, and social commerce intention: an exploration using the SOR paradigm. Technol. Soc. 65, 101567 (2021). https:\/\/doi.org\/10.1016\/j.techsoc.2021.101567","journal-title":"Technol. Soc."},{"issue":"4","key":"1172_CR43","doi-asserted-by":"publisher","first-page":"570","DOI":"10.1177\/13567667221109267","volume":"29","author":"CF Chen","year":"2023","unstructured":"Chen, C.F., VG, G.: Antecedents and outcomes of use experience of airport service robot: the stimulus-organism-response (SOR) framework. J. Vacat. Mark. 29(4), 570\u2013583 (2023). https:\/\/doi.org\/10.1177\/13567667221109267","journal-title":"J. Vacat. Mark."},{"issue":"2","key":"1172_CR44","doi-asserted-by":"publisher","first-page":"204","DOI":"10.1016\/j.im.2016.06.001","volume":"54","author":"T-K Chan","year":"2017","unstructured":"Chan, T.-K., Cheung, C.-M., Lee, Z.-W.: The state of online impulse-buying research: a literature analysis. Inform Manage. 54(2), 204\u2013217 (2017). https:\/\/doi.org\/10.1016\/j.im.2016.06.001","journal-title":"Inform Manage."},{"key":"1172_CR45","doi-asserted-by":"publisher","first-page":"584976","DOI":"10.3389\/fpsyg.2021.584976","volume":"12","author":"J Yang","year":"2021","unstructured":"Yang, J., Peng, M.Y.P., Wong, S.H., et al.: How E-learning environmental stimuli influence determinates of learning engagement in the context of COVID-19? SOR model perspective. Front. Psychol. 12, 584976 (2021). https:\/\/doi.org\/10.3389\/fpsyg.2021.584976","journal-title":"Front. Psychol."},{"issue":"13","key":"1172_CR46","doi-asserted-by":"publisher","first-page":"1341","DOI":"10.1080\/0144929X.2020.1748715","volume":"40","author":"A Gupta","year":"2021","unstructured":"Gupta, A., Dhiman, N., Yousaf, A., Arora, N.: Social comparison and continuance intention of smart fitness wearables: an extended expectation confirmation theory perspective. Behav Inform Technol. 40(13), 1341\u20131354 (2021). https:\/\/doi.org\/10.1080\/0144929X.2020.1748715","journal-title":"Behav Inform Technol."},{"issue":"1","key":"1172_CR47","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1057\/s41599-023-02221-9","volume":"10","author":"T Huang","year":"2023","unstructured":"Huang, T.: Using SOR framework to explore the driving factors of older adults smartphone use behaviour. Humanit. Soc. Sci. Commun. 10(1), 1\u201316 (2023). https:\/\/doi.org\/10.1057\/s41599-023-02221-9","journal-title":"Humanit. Soc. Sci. Commun."},{"key":"1172_CR48","doi-asserted-by":"publisher","unstructured":"Blom J.: Personalization: a taxonomy. In: Paper presented at: the CHI\u201900 extended abstracts on Human factors in computing systems; https:\/\/doi.org\/10.1145\/633292.633483. (2020)","DOI":"10.1145\/633292.633483"},{"key":"1172_CR49","doi-asserted-by":"publisher","first-page":"189","DOI":"10.1016\/j.patrec.2013.07.003","volume":"36","author":"M Turk","year":"2014","unstructured":"Turk, M.: Multimodal interaction: a review. Pattern Recognit Lett. 36, 189\u2013195 (2014). https:\/\/doi.org\/10.1016\/j.patrec.2013.07.003","journal-title":"Pattern Recognit Lett."},{"key":"1172_CR50","doi-asserted-by":"publisher","first-page":"552","DOI":"10.1016\/j.jbusres.2022.02.088","volume":"145","author":"Q Chen","year":"2022","unstructured":"Chen, Q., Gong, Y., Lu, Y., Tang, J.: Classifying and measuring the service quality of AI chatbot in frontline service. J. Bus. Res. 145, 552\u2013568 (2022). https:\/\/doi.org\/10.1016\/j.jbusres.2022.02.088","journal-title":"J. Bus. Res."},{"key":"1172_CR51","first-page":"3","volume":"11","author":"G Ronglian","year":"2017","unstructured":"Ronglian, G., Lili, H.: Smart Home new entry-smart speaker product evaluation and analysis. Commun. Ent. Manag. 11, 3 (2017)","journal-title":"Commun. Ent. Manag."},{"issue":"2","key":"1172_CR52","doi-asserted-by":"publisher","first-page":"224","DOI":"10.1509\/jmkr.44.2.224","volume":"44","author":"T Kramer","year":"2007","unstructured":"Kramer, T.: The effect of measurement task transparency on preference construction and evaluations of personalized recommendations. J Mark. Res. 44(2), 224\u2013233 (2007). https:\/\/doi.org\/10.1509\/jmkr.44.2.224","journal-title":"J Mark. Res."},{"issue":"3","key":"1172_CR53","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/3311956","volume":"26","author":"T Ammari","year":"2019","unstructured":"Ammari, T., Kaye, J., Tsai, J.-Y., Bentley, F.: Music, search, and IoT: How people (Really) use voice assistants. ACM Trans. Comput. Hum. Interact. 26(3), 1\u201328 (2019). https:\/\/doi.org\/10.1145\/3311956","journal-title":"ACM Trans. Comput. Hum. Interact."},{"key":"1172_CR54","volume-title":"Voice user interface design","author":"M-H Cohen","year":"2004","unstructured":"Cohen, M.-H., Cohen, M.-H., Giangola, J.-P., Balogh, J.: Voice user interface design. Addison-Wesley Professional, Boston (2004)"},{"issue":"2","key":"1172_CR55","first-page":"51","volume":"6","author":"D Desai","year":"2016","unstructured":"Desai, D.: A study of personalization effect on users\u2019 satisfaction with e-commerce websites. J. Manag. Res. 6(2), 51 (2016)","journal-title":"J. Manag. Res."},{"key":"1172_CR56","doi-asserted-by":"publisher","first-page":"147","DOI":"10.1016\/j.chb.2017.05.011","volume":"75","author":"S-W Hsiao","year":"2017","unstructured":"Hsiao, S.-W., Lee, C.-H., Yang, M.-H., Chen, R.-Q.: User interface based on natural interaction design for seniors. Comput. Hum. Behav. 75, 147\u2013159 (2017). https:\/\/doi.org\/10.1016\/j.chb.2017.05.011","journal-title":"Comput. Hum. Behav."},{"key":"1172_CR57","doi-asserted-by":"publisher","DOI":"10.1016\/B978-0-08-052029-2.50007-3","volume-title":"Usability engineering","author":"J Nielsen","year":"1993","unstructured":"Nielsen, J.: Usability engineering. Morgan Kaufmann Academic Press, United State of America (1993)"},{"issue":"2","key":"1172_CR58","doi-asserted-by":"publisher","first-page":"103312","DOI":"10.1016\/j.im.2020.103312","volume":"58","author":"Z Xiaofei","year":"2021","unstructured":"Xiaofei, Z., Guo, X., Ho, S.-Y., Lai, K.-H., Vogel, D.: Effects of emotional attachment on mobile health-monitoring service usage: an affect transfer perspective. Inform Manage. 58(2), 103312 (2021). https:\/\/doi.org\/10.1016\/j.im.2020.103312","journal-title":"Inform Manage."},{"issue":"3","key":"1172_CR59","doi-asserted-by":"publisher","first-page":"319","DOI":"10.2307\/249008","volume":"13","author":"F-D Davis","year":"1989","unstructured":"Davis, F.-D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quart. 13(3), 319\u2013340 (1989). https:\/\/doi.org\/10.2307\/249008","journal-title":"MIS Quart."},{"issue":"4","key":"1172_CR60","doi-asserted-by":"publisher","first-page":"418","DOI":"10.1108\/JRIM-01-2018-0022","volume":"12","author":"P Kowalczuk","year":"2018","unstructured":"Kowalczuk, P.: Consumer acceptance of smart speakers: a mixed methods approach. J. Res. Interact. Mark. 12(4), 418\u2013431 (2018). https:\/\/doi.org\/10.1108\/JRIM-01-2018-0022","journal-title":"J. Res. Interact. Mark."},{"issue":"7","key":"1172_CR61","doi-asserted-by":"publisher","first-page":"103501","DOI":"10.1016\/j.im.2021.103501","volume":"58","author":"R Pereira","year":"2021","unstructured":"Pereira, R., Tam, C.: Impact of enjoyment on the usage continuance intention of video-on-demand services. Inform Manage. 58(7), 103501 (2021). https:\/\/doi.org\/10.1016\/j.im.2021.103501","journal-title":"Inform Manage."},{"issue":"4","key":"1172_CR62","doi-asserted-by":"publisher","first-page":"555","DOI":"10.1109\/TEM.2006.883710","volume":"53","author":"C-W Phang","year":"2006","unstructured":"Phang, C.-W., Sutanto, J., Kankanhalli, A., Li, Y., Tan, B.-C., Teo, H.-H.: Senior citizens\u2019 acceptance of information systems: a study in the context of e-government services. IEEE Trans. Eng. Manage. 53(4), 555\u2013569 (2006). https:\/\/doi.org\/10.1109\/TEM.2006.883710","journal-title":"IEEE Trans. Eng. Manage."},{"issue":"1","key":"1172_CR63","doi-asserted-by":"publisher","first-page":"72","DOI":"10.1504\/IJBEX.2017.080606","volume":"11","author":"G Kumar","year":"2017","unstructured":"Kumar, G., Shenbagaraman, V.: A study on customer\u2019s perception of online banking and e-service quality among Chennai customers. Int. J. Bus. Excell. 11(1), 72\u201394 (2017). https:\/\/doi.org\/10.1504\/IJBEX.2017.080606","journal-title":"Int. J. Bus. Excell."},{"issue":"1","key":"1172_CR64","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1207\/s15327663jcp1501_10","volume":"15","author":"M Thomson","year":"2005","unstructured":"Thomson, M., MacInnis, D.-J., Whan, C.: The ties that bind: Measuring the strength of consumers\u2019 emotional attachments to brands. J. Consum. Psychol. 15(1), 77\u201391 (2005). https:\/\/doi.org\/10.1207\/s15327663jcp1501_10","journal-title":"J. Consum. Psychol."},{"issue":"6","key":"1172_CR65","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1509\/jmkg.74.6.1","volume":"74","author":"C-W Park","year":"2010","unstructured":"Park, C.-W., MacInnis, D.-J., Priester, J., Eisingerich, A.-B., Iacobucci, D.: Brand attachment and brand attitude strength: conceptual and empirical differentiation of two critical brand equity drivers. J. Mark. 74(6), 1\u201317 (2010). https:\/\/doi.org\/10.1509\/jmkg.74.6.1","journal-title":"J. Mark."},{"issue":"5","key":"1172_CR66","doi-asserted-by":"publisher","first-page":"489","DOI":"10.1002\/mar.21192","volume":"36","author":"E Moriuchi","year":"2019","unstructured":"Moriuchi, E.: Okay, Google!: An empirical study on voice assistants on consumer engagement and loyalty. Psychol. Mark. 36(5), 489\u2013501 (2019). https:\/\/doi.org\/10.1002\/mar.21192","journal-title":"Psychol. Mark."},{"issue":"2","key":"1172_CR67","doi-asserted-by":"publisher","first-page":"256","DOI":"10.1080\/10494820.2017.1315602","volume":"26","author":"T Teo","year":"2018","unstructured":"Teo, T., Doleck, T., Bazelais, P.: The role of attachment in Facebook usage: a study of Canadian college students. Interact. Learn. Environ. 26(2), 256\u2013272 (2018). https:\/\/doi.org\/10.1080\/10494820.2017.1315602","journal-title":"Interact. Learn. Environ."},{"key":"1172_CR68","unstructured":"Malhotra Y, Galletta D-F.: Extending the technology acceptance model to account for social influence: theoretical bases and empirical validation. In: Paper presented at: The proceedings of the 32nd annual Hawaii international conference on systems sciences. HICSS-32. Abstracts and CD-ROM of Full Papers. (1999)"},{"issue":"4","key":"1172_CR69","doi-asserted-by":"publisher","first-page":"223","DOI":"10.1016\/j.ausmj.2011.07.004","volume":"19","author":"W Read","year":"2011","unstructured":"Read, W., Robertson, N., McQuilken, L.: A novel romance: the technology acceptance model with emotional attachment. Australas. Mark. J. 19(4), 223\u2013229 (2011). https:\/\/doi.org\/10.1016\/j.ausmj.2011.07.004","journal-title":"Australas. Mark. J."},{"issue":"2","key":"1172_CR70","doi-asserted-by":"publisher","first-page":"867","DOI":"10.1108\/ITP-09-2020-0643","volume":"36","author":"M-R Al Mamun","year":"2023","unstructured":"Al Mamun, M.-R., Prybutok, V.-R., Peak, D.-A., Torres, R., Pavur, R.-J.: The role of emotional attachment in IPA continuance intention: an emotional attachment model. Inf. Technol. People 36(2), 867\u2013894 (2023). https:\/\/doi.org\/10.1108\/ITP-09-2020-0643","journal-title":"Inf. Technol. People"},{"key":"1172_CR71","doi-asserted-by":"publisher","DOI":"10.1007\/s10209-020-00762-3","author":"Y Cao","year":"2020","unstructured":"Cao, Y., Qin, X., Li, J., Long, Q., Hu, B.: Exploring seniors\u2019 continuance intention to use mobile social network sites in China: a cognitive-affective-conative model. Univers. Access Inf. Soc. (2020). https:\/\/doi.org\/10.1007\/s10209-020-00762-3","journal-title":"Univers. Access Inf. Soc."},{"issue":"3","key":"1172_CR72","doi-asserted-by":"publisher","first-page":"82","DOI":"10.4018\/joeuc.2010070105","volume":"22","author":"B Hasan","year":"2010","unstructured":"Hasan, B., Ahmed, M.-U.: A path analysis of the impact of application-specific perceptions of computer self-efficacy and anxiety on technology acceptance. J Organ End User Comput. 22(3), 82\u201395 (2010). https:\/\/doi.org\/10.4018\/joeuc.2010070105","journal-title":"J Organ End User Comput."},{"issue":"3","key":"1172_CR73","doi-asserted-by":"publisher","first-page":"1258","DOI":"10.1016\/j.chb.2004.12.006","volume":"23","author":"S-J Thorpe","year":"2007","unstructured":"Thorpe, S.-J., Brosnan, M.-J.: Does computer anxiety reach levels which conform to DSM IV criteria for specific phobia? Comput. Hum. Behav. 23(3), 1258\u20131272 (2007). https:\/\/doi.org\/10.1016\/j.chb.2004.12.006","journal-title":"Comput. Hum. Behav."},{"issue":"5","key":"1172_CR74","doi-asserted-by":"publisher","first-page":"870","DOI":"10.1016\/j.chb.2010.03.029","volume":"26","author":"N Wagner","year":"2010","unstructured":"Wagner, N., Hassanein, K., Head, M.: Computer use by older adults: a multi-disciplinary review. Comput. Hum. Behav. 26(5), 870\u2013882 (2010). https:\/\/doi.org\/10.1016\/j.chb.2010.03.029","journal-title":"Comput. Hum. Behav."},{"issue":"2","key":"1172_CR75","doi-asserted-by":"publisher","first-page":"333","DOI":"10.1037\/0882-7974.21.2.333","volume":"21","author":"S-J Czaja","year":"2006","unstructured":"Czaja, S.-J., Charness, N., Fisk, A.-D., Hertzog, C., Nair, S.-N., Rogers, W.-A., Sharit, J.: Factors predicting the use of technology: findings from the center for research and education on aging and technology enhancement (CREATE). Psychol. Aging 21(2), 333 (2006). https:\/\/doi.org\/10.1037\/0882-7974.21.2.333","journal-title":"Psychol. Aging"},{"issue":"2","key":"1172_CR76","doi-asserted-by":"publisher","first-page":"139","DOI":"10.2753\/MTP1069-6679190202","volume":"19","author":"J-F Hair","year":"2011","unstructured":"Hair, J.-F., Ringle, C.-M., Sarstedt, M.: PLS-SEM: Indeed a silver bullet. J. Market Theory Pract. 19(2), 139\u2013152 (2011). https:\/\/doi.org\/10.2753\/MTP1069-6679190202","journal-title":"J. Market Theory Pract."},{"issue":"3","key":"1172_CR77","doi-asserted-by":"publisher","first-page":"258","DOI":"10.1016\/j.ijresmar.2011.03.006","volume":"28","author":"I-R Lu","year":"2011","unstructured":"Lu, I.-R., Kwan, E., Thomas, D.-R., Cedzynski, M.: Two new methods for estimating structural equation models: an illustration and a comparison with two established methods. Int. J. Res. Mark. 28(3), 258\u2013268 (2011). https:\/\/doi.org\/10.1016\/j.ijresmar.2011.03.006","journal-title":"Int. J. Res. Mark."},{"issue":"4","key":"1172_CR78","doi-asserted-by":"publisher","first-page":"268","DOI":"10.1177\/10946705020040040","volume":"4","author":"A-S Mattila","year":"2002","unstructured":"Mattila, A.-S., Enz, C.-A.: The role of emotions in service encounters. J. Serv. Res. 4(4), 268\u2013277 (2002). https:\/\/doi.org\/10.1177\/10946705020040040","journal-title":"J. Serv. Res."},{"issue":"7","key":"1172_CR79","doi-asserted-by":"publisher","first-page":"546","DOI":"10.17705\/1jais.00302","volume":"13","author":"N Kock","year":"2012","unstructured":"Kock, N., Lynn, G.: Lateral collinearity and misleading results in variance-based SEM: an illustration and recommendations. J. Assoc. Inf. Syst. 13(7), 546\u2013580 (2012). https:\/\/doi.org\/10.17705\/1jais.00302","journal-title":"J. Assoc. Inf. Syst."},{"issue":"4","key":"1172_CR80","doi-asserted-by":"publisher","first-page":"1","DOI":"10.4018\/ijec.2015100101","volume":"11","author":"N Kock","year":"2015","unstructured":"Kock, N.: Common method bias in PLS-SEM: a full collinearity assessment approach. Int J e-Collab. 11(4), 1\u201310 (2015). https:\/\/doi.org\/10.4018\/ijec.2015100101","journal-title":"Int J e-Collab."},{"key":"1172_CR81","unstructured":"Joseph F. Hair Jr, William C. Black, Barry J. Babin, Rolph E. AndersonHair J-F. Multivariate data analysis. Prentice Hall, (2009)"},{"issue":"1","key":"1172_CR82","doi-asserted-by":"publisher","first-page":"39","DOI":"10.1177\/002224378101800104","volume":"18","author":"C Fornell","year":"1987","unstructured":"Fornell, C., Larcker, D.-F.: Evaluating structural equation models with unobservable variables and measurement error. J. Mark. Res. 18(1), 39\u201350 (1987). https:\/\/doi.org\/10.1177\/002224378101800104","journal-title":"J. Mark. Res."},{"issue":"1","key":"1172_CR83","doi-asserted-by":"publisher","first-page":"2","DOI":"10.1108\/IMDS-09-2015-0382","volume":"116","author":"J Henseler","year":"2016","unstructured":"Henseler, J., Hubona, G., Ray, P.-A.: Using PLS path modeling in new technology research: updated guidelines. Ind Manage Data Syst. 116(1), 2\u201320 (2016). https:\/\/doi.org\/10.1108\/IMDS-09-2015-0382","journal-title":"Ind Manage Data Syst."},{"issue":"1","key":"1172_CR84","doi-asserted-by":"publisher","first-page":"2","DOI":"10.1108\/ebr-11-2018-0203","volume":"31","author":"J-F Hair","year":"2018","unstructured":"Hair, J.-F., Risher, J.-J., Sarstedt, M., Ringle, C.-M.: When to use and how to report the results of PLS-SEM. Eur. Bus. Rev. 31(1), 2\u201324 (2018). https:\/\/doi.org\/10.1108\/ebr-11-2018-0203","journal-title":"Eur. Bus. Rev."},{"issue":"1","key":"1172_CR85","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/10705519909540118","volume":"6","author":"L-T Hu","year":"1999","unstructured":"Hu, L.-T., Bentler, P.-M.: Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives. Struct. Equ. Model. 6(1), 1\u201355 (1999). https:\/\/doi.org\/10.1080\/10705519909540118","journal-title":"Struct. Equ. Model."},{"key":"1172_CR86","doi-asserted-by":"publisher","first-page":"162259","DOI":"10.1109\/ACCESS.2021.3132399","volume":"9","author":"D Pal","year":"2021","unstructured":"Pal, D., Babakerkhell, M.D., Zhang, X.: Exploring the determinants of users\u2019 continuance usage intention of smart voice assistants. IEEE Access. 9, 162259\u2013162275 (2021). https:\/\/doi.org\/10.1109\/ACCESS.2021.3132399","journal-title":"IEEE Access."},{"key":"1172_CR87","doi-asserted-by":"publisher","first-page":"25","DOI":"10.1016\/j.exger.2016.11.013","volume":"88","author":"K Kim","year":"2017","unstructured":"Kim, K., Gollamudi, S.S., Steinhubl, S.: Digital technology to enable aging in place. Exp. Gerontol. 88, 25\u201331 (2017). https:\/\/doi.org\/10.1016\/j.exger.2016.11.013","journal-title":"Exp. Gerontol."}],"container-title":["Universal Access in the Information Society"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10209-024-01172-5.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s10209-024-01172-5\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10209-024-01172-5.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T09:47:14Z","timestamp":1750153634000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s10209-024-01172-5"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,11,10]]},"references-count":87,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2025,6]]}},"alternative-id":["1172"],"URL":"https:\/\/doi.org\/10.1007\/s10209-024-01172-5","relation":{},"ISSN":["1615-5289","1615-5297"],"issn-type":[{"value":"1615-5289","type":"print"},{"value":"1615-5297","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024,11,10]]},"assertion":[{"value":"31 October 2024","order":1,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"10 November 2024","order":2,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"The authors declare no competing interests.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of interest"}}]}}